Capital International Bank Status

Resolved: The performance issues affecting VELTA have now been resolved.

System performance has returned to normal and all transactions are processing as expected.

The service will continue to be monitored to ensure ongoing stability.

Thank you for your patience while we worked to resolve this issue.

Monitoring: A fix has been successfully implemented to address the performance issues on VELTA.

Transactions are processing normally. While some users may still notice minor slowness, overall system performance has stabilised.

Our technical team is actively monitoring the service over the weekend to ensure continued stability. Further updates will be shared if necessary.

We apologise for any inconvenience caused and thank you for your continued patience.

Investigating: We are continuing to experience performance issues on VELTA.

Transactions are continuing to process successfully, however some users may encounter slowness during processing.

Our technical team is actively investigating the issue, and we will provide further updates as they become available.

We apologise for any inconvenience this may cause and appreciate your patience.

Monitoring: Access to VELTA & Mobile App services have been restored.

We are still experiencing degradation of performance, our technical team will continue to monitor the platform to ensure stability.

We apologise for any inconvenience and thank you for your patience and understanding.

Investigating: We are currently experiencing an unexpected degradation affecting the bank services.

Our IT Operations team is currently working to restore functionality as quickly as possible.

Impact: Access to VELTA (Entire Site) & Mobile App has been temporarily disabled until this issue has been resolved.

Status: An update will be provided by 10:30 or as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience.

Resolved: The performance issues affecting VELTA have now been resolved.

System performance has returned to normal and all transactions are processing as expected.

The service will continue to be monitored to ensure ongoing stability.

Thank you for your patience while we worked to resolve this issue.

Monitoring: A fix has been successfully implemented to address the performance issues on VELTA.

Transactions are processing normally. While some users may still notice minor slowness, overall system performance has stabilised.

Our technical team is actively monitoring the service over the weekend to ensure continued stability. Further updates will be shared if necessary.

We apologise for any inconvenience caused and thank you for your continued patience.

Investigating: We are continuing to experience performance issues on VELTA.

Transactions are continuing to process successfully, however some users may encounter slowness during processing.

Our technical team is actively investigating the issue, and we will provide further updates as they become available.

We apologise for any inconvenience this may cause and appreciate your patience.

Monitoring: Access to VELTA & Mobile App services have been restored.

We are still experiencing degradation of performance, our technical team will continue to monitor the platform to ensure stability.

We apologise for any inconvenience and thank you for your patience and understanding.

Investigating: We are currently experiencing an unexpected degradation affecting the bank services.

Our IT Operations team is currently working to restore functionality as quickly as possible.

Impact: Access to VELTA (Entire Site) & Mobile App has been temporarily disabled until this issue has been resolved.

Status: An update will be provided by 10:30 or as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience.