Bandwidth Status

Postmortem: Between December 17 19:42 - December 18 00:40 UTC, Bandwidth customers encountered disruptions accessing the Bandwidth App and completing orders.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Identified: Teams have identified the source of this incident and are working to restore expected portal and API access along with general functionality.

Investigating: Teams continue to investigate intermittent issues accessing the Bandwidth App via UI and API methods.

Investigating: Bandwidth team are investigating a general incident impacting the availability of the Bandwidth App. Users may not be able to access the Bandwidth App or experience unexpected errors or time outs within the App.

Investigating: Bandwidth teams are investigating an incident where orders may encounter a delay when processed by the App.

Postmortem: Bandwidth has concluded its investigation of this issue and determined that between 16:00 - 17:45 UTC on December 15, Bandwidth customers may have observed latency when attempting to complete orders or provisioning activities in the Bandwidth App.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Teams are observing expected order processing time lines. We will monitor for prolonged stability.

Investigating: Bandwidth teams are investigating an incident impacting Bandwidth App order delays.

Postmortem: Between December 10 23:40 - December 16 20:00, a small portion of inbound calls in our Puerto Rico market were unable to be completed.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Teams are observing expected calling behavior. We are monitored for prolonged stability.

Identified: Teams have identified the source of the incident and continue to escalate with the impacted vendor. This incident remains extremely intermittent and affecting a very small number of calls.

Identified: Teams have identified the source of the incident and continue to escalate with the impacted vendor.

Identified: Teams have identified the source of the incident and continue to escalate with the impacted vendor.

Identified: Teams have identified the source of the incident and continue to escalate with the impacted vendor.

Investigating: As we continue to investigate, the subset of calls impacted is very limited.

Investigating: Teams continue to investigate this incident.

Investigating: Bandwidth teams are investigating an Inbound call failure incident impacting Puerto Rico destinations.

Resolved: This incident has been resolved.

Identified: Teams have identified the source of the incident and are working to resolve expected services.

Investigating: Bandwidth Teams are investigating an incident impacting the Bandwidth App. Users of the App may experience unexpected portal latency or errors. This includes both UI and API. Orders may be delayed in processing.

Support Portal users may not be able to authenticate via the Bandwidth App.

Resolved: This incident has been resolved.

Identified: Teams have identified the source of this incident and are working to restore the expected authentication experience.

Investigating: Due to the ongoing incident with the Bandwidth App users may experience intermittent accessibility issues while attempting to authenticate to the Bandwidth support center and associated ticketing system.