Bandwidth status is Under Maintenance

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Inbound Calling (SIP) - United States
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Toll-Free calling - Inbound (SIP) - United States
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REST APIs - HTTP Voice - United States
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REST APIs - SIP Voice - United States
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BXML - United States
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Outbound Calling (SIP) - United States
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Toll-Free calling - Outbound (SIP) - United States
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

BWUS Voice Network Incident
Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
Minor Incident
Resolved
Inbound Calling (SIP) - United States
Outbound Calling (SIP) - United States
Toll-Free calling - Outbound (SIP) - United States
Toll-Free calling - Inbound (SIP) - United States
REST APIs - HTTP Voice - United States
More...

We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

Unregistered Traffic Error Code Incident
Started 4 Feb 2025 14:56:21 (7 days ago), resolved 10 Feb 2025 16:31:20 (14 hours ago)
Minor Incident
Resolved
SMS Messaging (SMPP)
MMS Messaging (MM4)
REST APIs - HTTP SMS Messaging
REST APIs - HTTP MMS Messaging

Bandwidth teams have identified an incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes. Teams are actively working to ensure the correct error code is provided for Unregistered 10DLC Traffic blocking.

Additional details on 10DLC Registration can be found on our support site.

10DLC Provisioning Delays
Started 6 Feb 2025 12:42:03 (5 days ago), resolved 8 Feb 2025 16:37:43 (3 days ago)
Major Incident
Resolved
Line Feature Management

Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.

Global Portal Reporting Incident
Started 7 Feb 2025 16:08:10 (4 days ago), resolved 7 Feb 2025 20:01:06 (3 days ago)
Major Incident
Resolved
Bandwidth International (fka Voxbone) Portal

Bandwidth teams are investigating an incident impacting Insights and Reporting on the Global Portal (FKA Voxbone). These reports and insights are not available as expected. Teams are working to restore expected portal behavior.

10DLC Provisioning Delays
Started 5 Feb 2025 20:57:10 (5 days ago), resolved 5 Feb 2025 21:36:43 (5 days ago)
Major Incident
Resolved
Line Feature Management

Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.

Port Order Activation Delays
Started 5 Feb 2025 16:25:04 (6 days ago), resolved 5 Feb 2025 18:53:40 (5 days ago)
Major Incident
Resolved
Number Porting

Bandwidth teams are investigating vendor incident impacting On and Off Network Port Orders. At this time, Port Orders are delayed in activation.

Incorrect MMS Media
Started 5 Feb 2025 06:22:49 (6 days ago), resolved 5 Feb 2025 16:05:08 (6 days ago)
Major Incident
Resolved
MMS Messaging (MM4)

Bandwidth teams are investigating an incident where incorrect media is delivered for inbound MMS messages for a sub-set of destinations.

Bandwidth Outage Survival Guide

A step-by-step guide to help you survive a Bandwidth outage
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    Bandwidth Components

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    Bandwidth United States Inbound Calling Services

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    Inbound Calling (SIP) - United States
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    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    Toll-Free calling - Inbound (SIP) - United States
    Tue 4
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    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    REST APIs - HTTP Voice - United States
    Tue 4
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    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    REST APIs - SIP Voice - United States
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    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    BXML - United States
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    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    Bandwidth United States Outbound Calling Services

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    Outbound Calling (SIP) - United States
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    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    Toll-Free calling - Outbound (SIP) - United States
    Tue 4
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    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    REST APIs - HTTP Voice - United States
    Tue 4
    Wed 5
    Thu 6
    Fri 7
    Sat 8
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    Mon 10
    now
    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    REST APIs - SIP Voice - United States
    Tue 4
    Wed 5
    Thu 6
    Fri 7
    Sat 8
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    Mon 10
    now
    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    BXML - United States
    Tue 4
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    Fri 7
    Sat 8
    Sun 9
    Mon 10
    now
    BWUS Voice Network Incident
    Started 10 Feb 2025 20:57:08 (10 hours ago), resolved 11 Feb 2025 03:02:07 (3 hours ago)
    Minor Incident
    Resolved
    Inbound Calling (SIP) - United States
    Outbound Calling (SIP) - United States
    Toll-Free calling - Outbound (SIP) - United States
    Toll-Free calling - Inbound (SIP) - United States
    REST APIs - HTTP Voice - United States
    More...

    We're currently investigating an issue causing some unexpected call behavior through our ATL and DFW datacenters. Relevant teams are engaged and we'll provide further updates as they become available.

    Bandwidth United States V2 Application Add On Services

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    Call Recording
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    Transcriptions
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    Text-to-Speech
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    CNAM Lookup
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    Bandwidth United States Messaging Services

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    SMS Messaging (SMPP)
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    Unregistered Traffic Error Code Incident
    Started 4 Feb 2025 14:56:21 (7 days ago), resolved 10 Feb 2025 16:31:20 (14 hours ago)
    Minor Incident
    Resolved
    SMS Messaging (SMPP)
    MMS Messaging (MM4)
    REST APIs - HTTP SMS Messaging
    REST APIs - HTTP MMS Messaging

    Bandwidth teams have identified an incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes. Teams are actively working to ensure the correct error code is provided for Unregistered 10DLC Traffic blocking.

    Additional details on 10DLC Registration can be found on our support site.

    MMS Messaging (MM4)
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    Unregistered Traffic Error Code Incident
    Started 4 Feb 2025 14:56:21 (7 days ago), resolved 10 Feb 2025 16:31:20 (14 hours ago)
    Minor Incident
    Resolved
    SMS Messaging (SMPP)
    MMS Messaging (MM4)
    REST APIs - HTTP SMS Messaging
    REST APIs - HTTP MMS Messaging

    Bandwidth teams have identified an incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes. Teams are actively working to ensure the correct error code is provided for Unregistered 10DLC Traffic blocking.

    Additional details on 10DLC Registration can be found on our support site.

    Incorrect MMS Media
    Started 5 Feb 2025 06:22:49 (6 days ago), resolved 5 Feb 2025 16:05:08 (6 days ago)
    Major Incident
    Resolved
    MMS Messaging (MM4)

    Bandwidth teams are investigating an incident where incorrect media is delivered for inbound MMS messages for a sub-set of destinations.

    Toll-Free SMS - Inbound
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    Toll-Free SMS - Outbound
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    International Messaging (HTTP)
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    REST APIs - HTTP SMS Messaging
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    Unregistered Traffic Error Code Incident
    Started 4 Feb 2025 14:56:21 (7 days ago), resolved 10 Feb 2025 16:31:20 (14 hours ago)
    Minor Incident
    Resolved
    SMS Messaging (SMPP)
    MMS Messaging (MM4)
    REST APIs - HTTP SMS Messaging
    REST APIs - HTTP MMS Messaging

    Bandwidth teams have identified an incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes. Teams are actively working to ensure the correct error code is provided for Unregistered 10DLC Traffic blocking.

    Additional details on 10DLC Registration can be found on our support site.

    REST APIs - HTTP MMS Messaging
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    now
    Unregistered Traffic Error Code Incident
    Started 4 Feb 2025 14:56:21 (7 days ago), resolved 10 Feb 2025 16:31:20 (14 hours ago)
    Minor Incident
    Resolved
    SMS Messaging (SMPP)
    MMS Messaging (MM4)
    REST APIs - HTTP SMS Messaging
    REST APIs - HTTP MMS Messaging

    Bandwidth teams have identified an incident impacting Unregistered 10DLC Messaging Traffic. Unregistered messaging traffic is being blocked with error codes (4)750 or (4)752 rather than the expected (4)476 or (4)773 codes. Teams are actively working to ensure the correct error code is provided for Unregistered 10DLC Traffic blocking.

    Additional details on 10DLC Registration can be found on our support site.

    Toll Free MMS - Inbound
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    Toll Free MMS - Outbound
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    Bandwidth International A2P Messaging

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    International A2P Platform (SMPP)
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    International A2P Platform (HTTP)
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    Bandwidth International A2P Messaging Regional Connectivity

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    Latin America
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    APAC
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    Europe
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    Middle East & Africa
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    Bandwidth Insights

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    Messaging Insights Dashboard
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    Message Log API
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    Bandwidth Number Management Services

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    New Number Ordering
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    Number Porting
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    Port Order Activation Delays
    Started 5 Feb 2025 16:25:04 (6 days ago), resolved 5 Feb 2025 18:53:40 (5 days ago)
    Major Incident
    Resolved
    Number Porting

    Bandwidth teams are investigating vendor incident impacting On and Off Network Port Orders. At this time, Port Orders are delayed in activation.

    Inbound Calling - Caller ID Lookup (CNAM)
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    Line Feature Management
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    10DLC Provisioning Delays
    Started 5 Feb 2025 20:57:10 (5 days ago), resolved 5 Feb 2025 21:36:43 (5 days ago)
    Major Incident
    Resolved
    Line Feature Management

    Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.

    10DLC Provisioning Delays
    Started 6 Feb 2025 12:42:03 (5 days ago), resolved 8 Feb 2025 16:37:43 (3 days ago)
    Major Incident
    Resolved
    Line Feature Management

    Bandwidth teams have been alerted by an industry vendor that 10DLC Campaign Provisioning events are delayed in processing. Teams are actively working with this vendor to resume timely provisioning.

    Phone Number Lookup API
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    Call Assure
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    Bandwidth 9-1-1 Services

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    9-1-1 Call Routing Service
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    9-1-1 Provisioning Service
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    DLR (Dynamic Location Routing)
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    Bandwidth Direct Network Connection

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    Network Expansion Service (NES)
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    Inbound Direct Link Services (DLS)
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    Outbound Direct Link Services (DLS)
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    Virtual (cloud) Connection Service
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    Bandwidth WebRTC

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    Bandwidth Support

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    Phone Support
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    Ticketing Support
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    Help Center
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    Bandwidth Portals

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    Bandwidth App
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    Application Platform Dashboard
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    9-1-1 Dashboard
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    Bandwidth International (fka Voxbone) Portal
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    Global Portal Reporting Incident
    Started 7 Feb 2025 16:08:10 (4 days ago), resolved 7 Feb 2025 20:01:06 (3 days ago)
    Major Incident
    Resolved
    Bandwidth International (fka Voxbone) Portal

    Bandwidth teams are investigating an incident impacting Insights and Reporting on the Global Portal (FKA Voxbone). These reports and insights are not available as expected. Teams are working to restore expected portal behavior.

    Bandwidth Dominican Republic Calling Services

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    Inbound Calling - Dominican Republic (SIP)
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    Bandwidth Argentina Calling Services

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    Inbound Calling- Argentina
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    Outbound Calling- Argentina
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    Bandwidth Brazil Calling Services

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    Inbound Calling- Brazil
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    Bandwidth Chile Calling Services

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    Inbound Calling- Chile
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    Bandwidth Colombia Calling Services

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    Inbound Calling- Colombia
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    Bandwidth El Salvador Calling Services

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    Inbound Calling- El Salvador
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    Bandwidth Panama Calling Services

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    Inbound Calling- Panama
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    Bandwidth Peru Calling Services

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    Inbound Calling- Peru
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    Outbound Calling- Peru
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    Bandwidth Austria Calling Services

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    Inbound Calling - Austria
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    Outbound Calling - Austria
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    Emergency Calling - Austria
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    Bandwidth Belgium Calling Services

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    Inbound Calling - Belgium
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    Outbound Calling - Belgium
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    Emergency Calling - Belgium
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    Bandwidth France Calling Services

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    Inbound Calling - France
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    Outbound Calling - France
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    Emergency Calling - France
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    Bandwidth Germany Calling Services

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    Inbound Calling - Germany
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    Outbound Calling - Germany
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    Emergency Calling - Germany
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    now

    Bandwidth Luxembourg Calling Services

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    Inbound Calling - Luxembourg
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    Outbound Calling - Luxembourg
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    Emergency Calling - Luxembourg
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    now

    Bandwidth Netherlands Calling Services

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    Inbound Calling - Neatherlands
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    Outbound Calling - Netherlands
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    Emergency Calling - Netherlands
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    Bandwidth Switzerland Calling Services

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    Inbound Calling - Switzerland
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    Outbound Calling - Switzerland
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    Emergency Calling - Switzerland
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    now

    Bandwidth Croatia Calling Services

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    Inbound Calling - Croatia
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    Outbound Calling - Croatia
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    Emergency Calling - Croatia
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    Bandwidth Greece Calling Services

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    Inbound Calling - Greece
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    Outbound Calling - Greece
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    Emergency Calling - Greece
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    Bandwidth Italy Calling Services

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    Inbound Calling - Italy
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    Outbound Calling - Italy
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    Emergency Calling - Italy
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    Bandwidth Malta Calling Services

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    Inbound Calling - Malta
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    Bandwidth Portugal Calling Services

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    Inbound Calling - Portugal
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    Outbound Calling - Portugal
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    Emergency Calling - Portugal
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    Bandwidth Slovenia Calling Services

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    Inbound Calling - Slovenia
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    now
    Outbound Calling- Slovenia
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    Emergency Calling- Slovenia
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