Bandwidth Status

Postmortem: Between December 5 20:48 - December 6 10:16 UTC, Bandwidth customers encountered intermittent disruption in the delivery of media for a subset of MMS messages.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Teams are observing expected inbound MMS media behavior. We will continue to monitor for prolonged stability.

Investigating: Bandwidth teams continue to investigate this off network incident.

Investigating: Bandwidth teams are investigating an Inbound MMS messaging incident impacting inbound AT&T and Verizon Wireless messages. The inbound message media is not being delivered as expected to the Bandwidth network.

Monitoring: Teams are observing expected behavior and will monitor for prolong stability.

Identified: Teams continue to work to restore expected messaging behaviors.

Identified: Teams have identified the source of this incident and are working to restore expected message deliverability.

Investigating: Bandwidth teams are investigating an incident where MMS messages are expiring for AT&T destinations.

Monitoring: Teams are observing expected behavior and will monitor for prolong stability.

Identified: Teams continue to work to restore expected messaging behaviors.

Identified: Teams have identified the source of this incident and are working to restore expected message deliverability.

Investigating: Bandwidth teams are investigating an incident where MMS messages are expiring for AT&T destinations.

Postmortem: Between 15:07 - 17:15 UTC on December 7, Bandwidth customers encountered disruption in accessing the EVS Portal and performing provisioning activities.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Teams are observing expected network behavior. We will monitor for prolonged stability.

Identified: Teams have identified the source of this incident and are working to restore services.

Investigating: Bandwidth teams are investigating an incident impacting EVS (911) Portal access, associated provisioning actions and, CNAM API responses.

Emergency voice traffic is not impacted.

Postmortem: Between 15:07 - 17:15 UTC on December 7, Bandwidth customers encountered disruption in accessing the EVS Portal and performing provisioning activities.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Teams are observing expected network behavior. We will monitor for prolonged stability.

Identified: Teams have identified the source of this incident and are working to restore services.

Investigating: Bandwidth teams are investigating an incident impacting EVS (911) Portal access, associated provisioning actions and, CNAM API responses.

Emergency voice traffic is not impacted.

Postmortem: Between 10:39 - 12:47 UTC on December 9, voice services in our Croatia market were disrupted.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Teams are observing expected network behavior and are monitoring for stability.

Identified: Teams have identified the source of this incident and are working to restore expected calling behavior.

Investigating: Bandwidth teams are investigating a voice incident impacting Inbound and Outbound voice calls in this region. Calls may not complete as expected.

Postmortem: Between 10:39 - 12:47 UTC on December 9, voice services in our Croatia market were disrupted.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Teams are observing expected network behavior and are monitoring for stability.

Identified: Teams have identified the source of this incident and are working to restore expected calling behavior.

Investigating: Bandwidth teams are investigating a voice incident impacting Inbound and Outbound voice calls in this region. Calls may not complete as expected.

Postmortem: Between 09:54 - 10:53 UTC on December 10, voice services in our Germany market were disrupted.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Investigating: For a period of time some inbound and outbound Germany based voice traffic failed to complete as expected. At time time we are observing expected network behavior and are monitoring for continued stability.

Postmortem: Between 09:54 - 10:53 UTC on December 10, voice services in our Germany market were disrupted.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Investigating: For a period of time some inbound and outbound Germany based voice traffic failed to complete as expected. At time time we are observing expected network behavior and are monitoring for continued stability.