Bandwidth Status

Resolved: We’ve confirmed stability and we’re considering this incident resolved.

Monitoring: We’ve implemented a fix for the issue and we’re currently monitoring for stability.

Identified: We’ve identified the issue and we’re working on deploying a fix.

Investigating: We're currently investigating an issue impacting voice services for Operator Connect customers. Relevant teams are engaged.

Resolved: We’ve confirmed stability and we’re considering this incident resolved.

Monitoring: We’ve implemented a fix for the issue and we’re currently monitoring for stability.

Identified: We’ve identified the issue and we’re working on deploying a fix.

Investigating: We're currently investigating an issue impacting voice services for Operator Connect customers. Relevant teams are engaged.

Postmortem: Between 02:19 - 05:47 UTC on November 15, customers encountered issues sending and receiving SMS through our DFW data center.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: Bandwidth teams are investigating an incident impacting SMPP DFW Binds. Customers may not be able to transmit SMS messages via our DFW data center.

Postmortem: Between 17:00 - 19:31 UTC on November 18, a subset of outbound Toll Free and Short Code MMS were unable to be delivered to AT&T numbers.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: We've confirmed stability with the network and we're considering this incident resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to work with this industry vendor to bring about expected messaging behavior.

Identified: Bandwidth teams have identified an off-network incident impacting Toll-Free and Short Code MMS Messages towards AT&T. Due to a vendor incident, these messages are not delivering as expected to AT&T-powered numbers. Teams are actively working to restore expected MMS delivery behaviors.

Monitoring: We’ve implemented a fix and we’re currently monitoring the results.

Identified: We’ve identified the issue and we’re now working on implementing a fix.

Investigating: We’re continuing to investigate the issue with our industry partners.

Investigating: We’re continuing to investigate the issue, and we’ve also confirmed the delays are affecting short code deliveries as well.

Investigating: We're currently investigating an issue causing delays in TF MMS deliveries to the ATT network. Relevant teams are engaged.

Resolved: This incident has been resolved.

Identified: We’ve identified an issue with our industry partner causing AMD feature failures on programmable voice services. Relevant teams are engaged.

Postmortem: Bandwidth has concluded its investigation of this issue and determined that between 12:00 - 16:06 UTC on November 15, customers encountered issues creating, updating and deleting subscriptions in the Bandwidth App.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Identified: Bandwidth teams have identified an incident impacting a users ability to create or modify a subscription. Teams are working to restore expected App behavior.

Postmortem: Bandwidth has concluded its investigation of this issue and determined that between 19:00 - 21:36 UTC on November 16, customers may have encountered delays in provisioning new number orders.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Bandwidth teams are monitoring the Bandwidth App after observing slight delays with TN Option Orders. Teams will continue to monitor for stability.

Postmortem: Between 11:40 - 13:30 UTC on November 14, a portion of inbound and outbound calls through our Bulgaria market were unable to be completed.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Bandwidth is observing expected call behavior and is continuing to monitor to ensure stability.

Identified: Bandwidth has determined that impacted inbound and outbound Bulgaria based calls. These calls may not complete as expected.

Bandwidth teams are actively troubleshooting this incident to restore services as quickly as possible.

We will continue to provide updates throughout this incident as more information becomes available.

Investigating: Bandwidth is investigating potential impairments to the completion of Bulgarian Inbound and Outbound voice calls.

Postmortem: Between 11:40 - 13:30 UTC on November 14, a portion of inbound and outbound calls through our Bulgaria market were unable to be completed.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Resolved: This incident has been resolved.

Monitoring: Bandwidth is observing expected call behavior and is continuing to monitor to ensure stability.

Identified: Bandwidth has determined that impacted inbound and outbound Bulgaria based calls. These calls may not complete as expected.

Bandwidth teams are actively troubleshooting this incident to restore services as quickly as possible.

We will continue to provide updates throughout this incident as more information becomes available.

Investigating: Bandwidth is investigating potential impairments to the completion of Bulgarian Inbound and Outbound voice calls.