Auvik Networks Status

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Resolved: The incident has been fully resolved. Regular service has been restored, and all systems are operating as expected.

Impact: Users should no longer experience any issues related to this incident. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.

Service has been fully restored. We apologize for the degradation in services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team. We will post an RCA after an internal investigation.

Monitoring: Our team has implemented a fix for the disruption, and the service has returned to normal. We continue to monitor the situation to ensure stability and confirm that the service remains fully functional.

Impact: Services should be operating normally; however, we continue monitoring for irregularities. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.

Next Steps: We will provide a final update once the issue is resolved.

We appreciate your patience as we work through this issue.

Investigating: Affected Services: Alerting V2 Cluster(s): EU1

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users are not currently receiving or clearing device-only related V2 alerts.

Services: monitoring and the UI are not impacted. All legacy alerting is working.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Alerting V2 Cluster(s): EU1

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience a delay of up to 12 hours for device-only related V2 alerts.

Services monitoring and the UI are not impacted.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Resolved: The performance issue has been fully resolved, and normal operations have resumed. All systems are functioning as expected.

Impact: Users should no longer experience any performance-related issues. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.

Service has been fully restored. We apologize for the performance issues with your services. We thank you for your understanding. If you continue to experience issues, please contact our support team.

Investigating: Affected Services: Site slowness Cluster(s): EU2

We are investigating reports of degraded performance. Our team is working diligently to identify the root cause and restore optimal performance.

Impact: While we address the situation, users may experience slow site loading.

Services monitoring and alerting are not impacted.

Next Steps: We will provide updates as we learn more.

We appreciate your patience as we work to resolve this issue.

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Monitoring: The sites in the EU2 cluster have recovered. Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.

We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: The sites in the EU2 cluster are recovering. Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.

Impact: Customers may continue to experience slowness and may have limited access to their sites on the affected clusters. Please report any related issues to Auvik Support so we can track and assist further.

Identified: Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.

Impact: Customers may continue to experience slowness and possible access to their sites. Please report any related issues to Auvik Support so we can track and assist further.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Monitoring: Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.

Impact: Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.

Impact: Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.

Next Steps: We will continue monitoring and will share any further updates if necessary.

Monitoring: US2 and US5 clusters are running and stable. The AU1 cluster had some slowness over the evening, which has been resolved. Clients in the US4 cluster have had some reported lag in services that is currently under investigation.

Impact: US4 is experiencing possible slowness with load times and access to the lag.

If you continue to encounter problems, please report them to Auvik Support.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Monitoring: We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.

Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product. If you continue to encounter problems, please report them to Auvik Support.

Next Steps: A final update will be posted once we confirm resolution.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Identified: Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.

Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production. Please report any possible related issues to Auvik support.

Next Steps: We are applying mitigation measures and will provide updates on progress.

Investigating: Affected Services: Clients are not accessible Cluster(s): US2 and US5

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.

The other clusters appear not to be affected. Monitoring and alerting are working on them

Next Steps: We will update this information as more details become available.

Investigating: Affected Services: Clients are not accessible Cluster(s): All Clusters

Description: We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience an inability to access their tenants.

We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours. We are investigating the other clusters.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.

Investigating: Affected Services: Clients are inaccessible Cluster(s): All Cluster

We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: It is still being determined.

Next Steps: We will update this information as more details become available.

We appreciate your patience as we work to restore full functionality.