Auvik Networks Status

Resolved: Affected Services: Cloud Ping Check Cluster(s): All Clusters

Description: We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users should no longer experience any issues related to this incident.

Next Steps: We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.

Monitoring: Affected Services: Cloud Ping Check Cluster(s): All Clusters

Description: We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Service should operate normally; however, we continue monitoring for any irregularities. Services: All other monitoring, alerting, maps and integrations are not impacted.

Next Steps: We will provide a final update once we confirm the issue is fully resolved.

Thank you for your patience, and we apologize for any inconvenience caused.

Identified: Affected Services: All alerts Cluster(s): All Clusters

The alerting maintenance window has been ended. alerts will now flow as intended

Thank you for your patience as we work to restore full functionality.

Identified: Affected Services: All alerts Cluster(s): All Clusters

Auvik is posting an emergency maintenance window to disable alerts starting at 19:00 UTC. Alerts are scheduled to be re-enabled by 20:00 UTC

Thank you for your patience as we work to restore full functionality.

Identified: Affected Services: Cloud Ping Check Cluster(s): All Clusters

Description: We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience excessive false alerts. Resources failing over from US3 may affect alerting in other clusters. Services: All other monitoring, alerting, maps and integrations are not impacted.

Next Steps: Our team is actively working to resolve the issue and will provide updates as progress is made or by 19:00 UTC

Thank you for your patience as we work to restore full functionality.

Investigating: Affected Services: Cloud Ping Check Cluster(s): US3

Description: We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience excessive false alerts. Services: All other monitoring, alerting, maps and integrations are not impacted.

Auvik recommends you disable your Cloud Ping Check and any customized Cloud Ping Check alerts until the problem is resolved,

Next Steps: We will provide updates as more information becomes available or by 18:00 UTC

Thank you for your patience as we work to restore full functionality.

Investigating: Affected Services: Cloud Ping Check Cluster(s): US3

Description: We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact: Users may experience excessive false alerts. Services: All other monitoring, alerting, maps and integrations are not impacted.

Next Steps: We will provide updates as more information becomes available or within the next hour

Thank you for your patience as we work to restore full functionality.

Resolved: Affected clusters: US3

Description: The issue affecting US3 has been fully resolved. Normal service has been restored, and all systems are now operating as expected.

Impact: Users should no longer experience any issues related to this incident.

Next Steps: We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.

Monitoring: Affected clusters: US3

Description: We have encountered an issue during monitoring of the cluster. The cluster is non-operational at this time. Our team is actively working to restore sites on this cluster as quickly as possible.

Impact: Tenants hosted on US3 are not accessible at this time.

Next Steps: We will provide updates as more information becomes available or within the next hour.

Thank you for your patience as we work to restore full functionality.

Monitoring: Affected clusters: US3

Description: The majority of tenants have been restored and we are performing final cluster checks.

Impact: N/A

Next Steps: We will provide updates as more information becomes available or within the next hour.

Thank you for your patience as we work to restore full functionality.

Monitoring: Affected clusters: US3

Description: Our team has restarted US3. Tenants are starting and we are continuing to monitor recovery of all tenants.

Impact: Some tenants hosted on US3 may still be starting and unreachable at this time.

Next Steps: We will provide a final update once we confirm the issue is fully resolved.

Thank you for your patience, and we apologize for any inconvenience caused.

Identified: Affected clusters: US3

Description: We are currently experiencing an outage on US3. Our team is actively working to restore sites on this cluster as quickly as possible.

Impact: Sites hosted on US3 are currently unreachable.

Next Steps: We will provide updates as more information becomes available or within the next hour.

Thank you for your patience as we work to restore full functionality.