Zenoti Status

Monitoring: A fix has been implemented, and the reports functionality is restored. we are monitoring the results.

Monitoring: While most of the application components are working fine, we are observing some issues with the reports functionality. Our team is working on a fix to restore it.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

Identified: We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status

Identified: We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status

Identified: We continue to work on restoring all affected services. Further updates will be shared as soon as new information becomes available or once a fix has been implemented. Thank you for your patience and understanding.

For the latest updates from the cloud provider, please refer to the status page: https://health.aws.amazon.com/health/status

Identified: Few EC2 instances are responding intermittently, while Redis, DynamoDB, and DocumentDB are returning 504 errors. These services are critical for the Zenoti application to function normally. Our team is actively working to restore all affected services. We will share further updates as soon as we receive new information or once a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding. We will provide another update by March 3 at 10:00 AM PST

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Link to the Cloud provider status page is: https://health.aws.amazon.com/health/status

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Identified: We continue to wait for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Identified: We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Identified: We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Identified: We are currently experiencing application accessibility issues with the evolving power situation in the region where the cloud provider (AWS) data center is hosted. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Identified: We are currently waiting for a fix from the Cloud provider (AWS) and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.

Identified: All the services other than reports are up and running fine. Few Core and Analytics reports for MIDE01 POD might be stale. We have been working with our cloud service provider (AWS) to resolve the same.

Thanks for your patience and apologies for the inconvenience.

Investigating: We are currently experiencing an issue with the Core and Analytics reports for MIDE01 POD. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The system has been stable and working fine since 9:40 a.m. PST and we are monitoring the results.

Investigating: We are continuing to investigate the cause and will provide an update as soon as possible. Thank you for your patience.

Investigating: We are observing a higher-than-normal response time on our monitoring systems for AMRS11, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

Resolved: The incident has been resolved. All systems are functioning normally, and no further issues have been observed. Thank you for your patience.

Monitoring: A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed

Identified: The issue has been identified, and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.

Investigating: We are observing a higher-than-normal response time on our monitoring systems for AMRS22, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.