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Active Incidents

No active incidents

Recently Resolved Incidents

Elements Security Center doesn't respond properly when adding/deleting/managing devices, creating admin, showing devices, etc

Started 12 Sep 2025 00:44:35 (4 days ago), resolved 12 Sep 2025 11:16:42 (4 days ago)

Minor Incident

Resolved

Portal

Currently Elements Security Center doesn't respond properly when adding/deleting/managing devices, creating admin, showing devices, etc. A temporary fix was applied, however root cause is still under investigation.

--Symptom 1 Installing EPP to new device, then the device won’t show up in Elements Security Center.

--symptom 2 Existing devices are shown multiple n Elements Security Center.

--Symptom 3 Register new license with admin user from Self-registration site(Or adding new admin user from existing company account in Elements Security Center), then the error is shown.

Next Steps are to finding out the root cause for this issue.

Products/Customers affected by this incident are Elements Security Center Admin/Users.

Visible effects of this are instability device management in Elements Security Center

See all updates

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WithSecure services Components

WithSecure services

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WithSecure services WithSecure Elements Endpoint Protection

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Elements Security Center doesn't respond properly when adding/deleting/managing devices, creating admin, showing devices, etc

Started 12 Sep 2025 00:44:35 (4 days ago), resolved 12 Sep 2025 11:16:42 (4 days ago)

Minor Incident

Resolved

Portal

Currently Elements Security Center doesn't respond properly when adding/deleting/managing devices, creating admin, showing devices, etc. A temporary fix was applied, however root cause is still under investigation.

--Symptom 1 Installing EPP to new device, then the device won’t show up in Elements Security Center.

--symptom 2 Existing devices are shown multiple n Elements Security Center.

--Symptom 3 Register new license with admin user from Self-registration site(Or adding new admin user from existing company account in Elements Security Center), then the error is shown.

Next Steps are to finding out the root cause for this issue.

Products/Customers affected by this incident are Elements Security Center Admin/Users.

Visible effects of this are instability device management in Elements Security Center

See all updates

Endpoints (Clients & Servers)

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WithSecure services WithSecure Elements Endpoint Detection and Response

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Detection Processing

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WithSecure services WithSecure Elements Exposure Management

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Scan Nodes

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WithSecure services WithSecure Elements Collaboration Protection

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Scan Nodes

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WithSecure services WithSecure Cloud Protection for Salesforce

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Backend

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WithSecure services WithSecure Countercept

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Detection Processing

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Sensor

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WithSecure services WithSecure Business Suite

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Endpoints (Clients & Servers)

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WithSecure services WithSecure Partner Portal

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Ordering

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WithSecure services WithSecure Support

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Community

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eService

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Phone

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Email Support Form

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