WithSecure services Status

Investigating: We have limited the impact to a small set of customers. Affected customers may experience also an TX-ID error when elevating a BCD from an affected device. In this case, please reach out to Technical Support with the BCD ID.

https://www.withsecure.com/en/support/contact-support/call-support

We continue working on this issue.

Investigating: We are investigating an issue where some installed WithSecure Elements devices may not be visible in the Elements Security Center despite devices being protected and licenses are taken into use.

Investigating: We have limited the impact to a small set of customers. Affected customers may experience also an TX-ID error when elevating a BCD from an affected device. In this case, please reach out to Technical Support with the BCD ID.

https://www.withsecure.com/en/support/contact-support/call-support

We continue working on this issue.

Investigating: We are investigating an issue where some installed WithSecure Elements devices may not be visible in the Elements Security Center despite devices being protected and licenses are taken into use.

Resolved: This incident has been resolved.

Monitoring: We have deployed changes that will be visible in the coming hours as results are re-calculated. We continue to monitor the issue.

Identified: We are currently testing improvements and plan to deploy those at the beginning of next week.

Please continue to follow this incident for updates.

Investigating: We are currently investigating an issue where WithSecure Elements Exposure Management may not show recommendations despite findings on the devices.

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Resolved: Scan results may take 36 hours to populate and we are working on further improvements in the future, reducing (initial) scanning time. For more information, please visit https://community.withsecure.com/en/kb/articles/31640-after-onboarding-a-new-elements-exposure-management-customer-to-the-cloud-account-the-identities-view-in-the-elements-security-center-does-not-populate-data

Investigating: The Identities view in Elements Exposure Management fails to display data after a successful scan for newly onboarded customers.

The message displayed will be "No identities found."

Resolved: This incident has been resolved.

Investigating: We are investigating an issue where some WithSecure Elements Exposure Management network scans using cloud scan nodes remain at 0% even after sufficient wait time.