Uphold status is Operational

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Uphold Mobile Wallet

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Uphold Deposits & Withdrawals

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Uphold Topper

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Active Incidents

Trading, Deposits & Withdrawals for NXRA temporarily unavailable
Started 19 Aug 2024 15:07:21 (1 month ago), still ongoing
Major Incident
Monitoring
Deposits & Withdrawals

Due to a security concern on the Nexera Network the chain is currently halted. As such NXRA deposits and withdrawals are disabled. Team is monitoring with the Nexera Foundation to resume regular processing.

Trading, deposits & withdrawals temporarily suspended on CSPR
Started 2 Aug 2024 08:43:51 (2 months ago), still ongoing
Critical Incident
Monitoring
Deposits & Withdrawals

Despite Casper recently restarting their blockchain following a fix for an earlier exploit, deposits and withdrawals of CSPR remain suspended on most venues, including Uphold, so trading remains limited.

This suspension is likely to remain in place until there is confidence in the fix.

Our team is closely monitoring the situation and awaiting updates from the Casper Foundation to ensure we can move as quickly and securely as possible.

Recently Resolved Incidents

Downtime || Kaspa withdrawals
Started 16 Sep 2024 11:22:48 (2 days ago), resolved 16 Sep 2024 15:22:14 (2 days ago)
Incident without Impact
Resolved
Deposits & Withdrawals

We're experiencing issues processing Kaspa withdrawals.

The team is investigating and we expect to process any pending withdrawals once the issue is resolved.

Updates will be provided as they become available.

Intermittent downtime || Credit and debit cards
Started 16 Sep 2024 11:41:17 (2 days ago), resolved 16 Sep 2024 13:36:34 (2 days ago)
Incident without Impact
Resolved
Deposits & Withdrawals

We're experiencing intermittent issues affecting credit and debit cards. You may not be able to:

  • Link new credit/debit cards
  • Complete deposits using credit/debit cards
  • Although not reported yet, you may also experience issues with withdrawals to debit cards

Our team is actively working on this matter and we'll provide updates as they become available.

We appreciate your understanding.

Downtime || TON network Deposits & Withdrawals
Started 14 Sep 2024 19:25:41 (4 days ago), resolved 16 Sep 2024 08:23:06 (2 days ago)
Incident without Impact
Resolved
Mobile Wallet
Deposits & Withdrawals
Topper

Due to an issue with the TON network, deposits and withdrawals have temporarily paused.

We expect pending transaction to be processed once the issue is resolved.

We continue to investigate and will provide updates as they become available.

Uphold Outage Survival Guide

A step-by-step guide to help you survive a Uphold outage
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    Uphold Components

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    Uphold Mobile Wallet

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    Downtime || TON network Deposits & Withdrawals
    Started 14 Sep 2024 19:25:41 (4 days ago), resolved 16 Sep 2024 08:23:06 (2 days ago)
    Incident without Impact
    Resolved
    Mobile Wallet
    Deposits & Withdrawals
    Topper

    Due to an issue with the TON network, deposits and withdrawals have temporarily paused.

    We expect pending transaction to be processed once the issue is resolved.

    We continue to investigate and will provide updates as they become available.

    Uphold Web Wallet

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    Uphold Deposits & Withdrawals

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    Trading, deposits & withdrawals temporarily suspended on CSPR
    Started 2 Aug 2024 08:43:51 (2 months ago), still ongoing
    Critical Incident
    Monitoring
    Deposits & Withdrawals

    Despite Casper recently restarting their blockchain following a fix for an earlier exploit, deposits and withdrawals of CSPR remain suspended on most venues, including Uphold, so trading remains limited.

    This suspension is likely to remain in place until there is confidence in the fix.

    Our team is closely monitoring the situation and awaiting updates from the Casper Foundation to ensure we can move as quickly and securely as possible.

    Trading, Deposits & Withdrawals for NXRA temporarily unavailable
    Started 19 Aug 2024 15:07:21 (1 month ago), still ongoing
    Major Incident
    Monitoring
    Deposits & Withdrawals

    Due to a security concern on the Nexera Network the chain is currently halted. As such NXRA deposits and withdrawals are disabled. Team is monitoring with the Nexera Foundation to resume regular processing.

    Downtime || TON network Deposits & Withdrawals
    Started 14 Sep 2024 19:25:41 (4 days ago), resolved 16 Sep 2024 08:23:06 (2 days ago)
    Incident without Impact
    Resolved
    Mobile Wallet
    Deposits & Withdrawals
    Topper

    Due to an issue with the TON network, deposits and withdrawals have temporarily paused.

    We expect pending transaction to be processed once the issue is resolved.

    We continue to investigate and will provide updates as they become available.

    Downtime || Kaspa withdrawals
    Started 16 Sep 2024 11:22:48 (2 days ago), resolved 16 Sep 2024 15:22:14 (2 days ago)
    Incident without Impact
    Resolved
    Deposits & Withdrawals

    We're experiencing issues processing Kaspa withdrawals.

    The team is investigating and we expect to process any pending withdrawals once the issue is resolved.

    Updates will be provided as they become available.

    Intermittent downtime || Credit and debit cards
    Started 16 Sep 2024 11:41:17 (2 days ago), resolved 16 Sep 2024 13:36:34 (2 days ago)
    Incident without Impact
    Resolved
    Deposits & Withdrawals

    We're experiencing intermittent issues affecting credit and debit cards. You may not be able to:

    • Link new credit/debit cards
    • Complete deposits using credit/debit cards
    • Although not reported yet, you may also experience issues with withdrawals to debit cards

    Our team is actively working on this matter and we'll provide updates as they become available.

    We appreciate your understanding.

    Uphold API

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    Uphold Topper

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    Downtime || TON network Deposits & Withdrawals
    Started 14 Sep 2024 19:25:41 (4 days ago), resolved 16 Sep 2024 08:23:06 (2 days ago)
    Incident without Impact
    Resolved
    Mobile Wallet
    Deposits & Withdrawals
    Topper

    Due to an issue with the TON network, deposits and withdrawals have temporarily paused.

    We expect pending transaction to be processed once the issue is resolved.

    We continue to investigate and will provide updates as they become available.

    Uphold Website

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    Uphold Price Alerts

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    Uphold Debit Card

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    Uphold Vault

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    Uphold Alternatives

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    CEX.IO Crypto Deposits

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    MERC
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    MERC operation's maintenance
    Started 10 Aug 2024 05:22:59 (1 month ago), still ongoing
    Maintenance
    Investigating
    MERC
    MERC

    We understand the inconvenience this may cause and appreciate your patience and understanding as we work to enhance our services. Please be assured that your funds and assets will remain secure throughout the maintenance period.

    We will notify you as soon as the maintenance is completed and operations are fully restored.

    Affected Services:

    Trade Deposits Withdrawals

    See all
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    Tokeny ONCHAINID

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    Identity Service
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    Gemini Exchange REST API

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    Service Disruption - Market Data APIs
    Started 18 Jul 2024 21:17:12 (2 months ago), still ongoing
    Minor Incident
    Investigating
    REST API
    FIX API
    Websockets API

    Customers using market data APIs may experience temporary connection issues. All customer funds remain secure. We will be sure to update this page with more information as it becomes available.

    Gemini Exchange FIX API

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    Service Disruption - Market Data APIs
    Started 18 Jul 2024 21:17:12 (2 months ago), still ongoing
    Minor Incident
    Investigating
    REST API
    FIX API
    Websockets API

    Customers using market data APIs may experience temporary connection issues. All customer funds remain secure. We will be sure to update this page with more information as it becomes available.

    See all