Treasure Data Status

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 14 days, or sooner if conditions change.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within seven days, or sooner if conditions change.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. Delivery continues to improve steadily. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 7 days.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 24 hours.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 2 hours.

Identified: We have identified the cause of delays affecting transactional emails from our web interface and are working on a solution. Customers may receive some emails later than expected during this time. Affected emails include system notifications and password reset requests.

Other email services are operating normally. We will provide another update within 30 minutes.

Resolved: This incident has been resolved, and our support team will be following up with affected customers.

Monitoring: A fix has been implemented and we have observed that jobs are succeeding.

Investigating: We are currently investigating batch export jobs failing to load data into Reactor in the US (AWS) region. Data updates will be delayed up to 24 hours. We will update status in one hour.

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 14 days, or sooner if conditions change.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within seven days, or sooner if conditions change.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. Delivery continues to improve steadily. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 7 days.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 24 hours.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 2 hours.

Identified: We have identified the cause of delays affecting transactional emails from our web interface and are working on a solution. Customers may receive some emails later than expected during this time. Affected emails include system notifications and password reset requests.

Other email services are operating normally. We will provide another update within 30 minutes.

Resolved: Between Sept 28th (5:30 PM UTC) and Sept 29th (6:30 PM UTC) customers with no batch segments who had scheduled attribute updates would have seen failed jobs preventing batch data from loading into Reactor. Customers would have seen errors while waiting for the config changes to update. The impact is any realtime applications, personalizations, or campaigns during that window may have relied on stale batch attribute data.

The system has recovered and workflows are now sending updated data.

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 14 days, or sooner if conditions change.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within seven days, or sooner if conditions change.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. Delivery continues to improve steadily. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 7 days.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 24 hours.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 2 hours.

Identified: We have identified the cause of delays affecting transactional emails from our web interface and are working on a solution. Customers may receive some emails later than expected during this time. Affected emails include system notifications and password reset requests.

Other email services are operating normally. We will provide another update within 30 minutes.

Resolved: Between Sept 28th (5:30 PM UTC) and Sept 29th (6:30 PM UTC) customers with no batch segments who had scheduled attribute updates would have seen failed jobs preventing batch data from loading into Reactor. Customers would have seen errors while waiting for the config changes to update. The impact is any realtime applications, personalizations, or campaigns during that window may have relied on stale batch attribute data.

The system has recovered and workflows are now sending updated data.

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 14 days, or sooner if conditions change.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within seven days, or sooner if conditions change.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. Delivery continues to improve steadily. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 7 days.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 24 hours.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 2 hours.

Identified: We have identified the cause of delays affecting transactional emails from our web interface and are working on a solution. Customers may receive some emails later than expected during this time. Affected emails include system notifications and password reset requests.

Other email services are operating normally. We will provide another update within 30 minutes.

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 14 days, or sooner if conditions change.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Transactional email delivery continues to recover, but it may take some time to return to normal levels. Delivery remains stable, and we are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within seven days, or sooner if conditions change.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. Delivery continues to improve steadily. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 7 days.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 24 hours.

Monitoring: Transactional email delivery is recovering, but it may take some time to return to normal levels. We are continuing to monitor the service.

Other email services remain unaffected.

We will provide another update within 2 hours.

Identified: We have identified the cause of delays affecting transactional emails from our web interface and are working on a solution. Customers may receive some emails later than expected during this time. Affected emails include system notifications and password reset requests.

Other email services are operating normally. We will provide another update within 30 minutes.

Resolved: Between Sept 28th (5:30 PM UTC) and Sept 29th (6:30 PM UTC) customers with no batch segments who had scheduled attribute updates would have seen failed jobs preventing batch data from loading into Reactor. Customers would have seen errors while waiting for the config changes to update. The impact is any realtime applications, personalizations, or campaigns during that window may have relied on stale batch attribute data.

The system has recovered and workflows are now sending updated data.