Torq Status

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: The affected services are showing improvement.

We're maintaining close monitoring while AWS continues their remediation efforts. see: https://health.aws.amazon.com/health/status

Monitoring: Although we originally observed signs of recovery across the affected services, we have seen intermittent impacts to interacts, some operators, and third party services that you may have integrations with.

Monitoring: We are starting to observe signs of recovery across the affected services.

Identified: We're seeing improvement in Interactions and some operators. Schedule Triggers are still not operational.

See: https://health.aws.amazon.com/health/status

Identified: The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope.

See: https://health.aws.amazon.com/health/status

Investigating: Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Interactions and some operators are failing to run.

Root Cause:

This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope.

Observed Impact: Any workflows with a Interactions are failing.

Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.