Squiz Status

Resolved: We have received confirmation from AWS that the incident shall now be resolved. We will continue to monitor for changes and will communicate if a further issue arises.

Feel free to let us know at My.Squiz.Net if you believe you are still affected.

Monitoring: We are continuing to Monitor for any changes in the status of this issue.

Monitoring: AWS is reporting significant signs of recovery but this issue is still on-going.

We will continue to monitor the situation until AWS marks the incident as resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Squiz is seeing all of our services as stable and fully recovered. We will however keep this incident open until Amazon declares full recovery. We are continuing to closely monitor the situation

Monitoring: AWS is reporting significant signs of recovery. Squiz is also now seeing recovery on all previously listed services.

We will continue to monitor the situation until AWS marks the incident as resolved.

Identified: AWS has applied mitigations and we are starting to see recovery on Squiz services

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: AWS still currently seeing critical issues, see details here:

https://health.aws.amazon.com/health/status

The following Squiz services are impacted:

Global:

• DXP Authentication
• Static sites served from Filestore
• Squiz Support Services
  • MySquiz/Jira
  • Squiz Support phone lines
  • Squiz Status Page

US Region only:

• Component Service
• Page Builder
• Conversational Search

Investigating: AWS is currently seeing critical issues, see details here. The following Squiz services are impacted:

Global:

• DXP Authentication
• Static sites served from Filestore

US Region only:

• Component Service
• Page Builder
• Conversational Search

Investigating: Our Engineers are continuing to investigate the issue at hand and will provide more details once more is known.

Investigating: We are continuing to investigate this issue.

Investigating: We’re currently experiencing issues when trying to log-in to DXP systems. Our engineers are investigating the issue and will provide updates via the Squiz Status page.

Resolved: This incident has been resolved.

Identified: Our Engineers have now considered this issue now resolved. However we will remain vigilant incase of any further issues.

If you believe something is still not right related to this incident then feel free to contact us on My.Squiz.Net

Identified: Our Engineers are continuing to investigate a fix for these issues at hand to ensure that it will cover the whole issue and not lead to side affects.

Identified: We have Identified the cause of this issue and are now looking into potential fixes to be applied to bring this service back into working order.

Investigating: Dear Valued Customers. We have come across an issue affecting the component services within DXP which is affecting the creation of new components using the DXP Command Line Interface. We are only noticing this in the APAC region.

Our Engineers are working towards a fix to be applied as soon as possible.