SMS Magic Status

Resolved: The incident has been resolved and delivery to Cellcom network subscribers in the United States is operating normally.

Monitoring: We have observed a recovery in delivery to Cellcom network subscribers in the United States and are monitoring service stability.

Investigating: We have been notified by our Provider about a degradation impacting messages to Cellcom long-code numbers. As a result of this issue, messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available.

Resolved: Monitoring for the issue impacting services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time.

Investigating: We have received a notification regarding SMS delivery receipt delays from Long Codes to AT&T network subscribers in the United States. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update as soon as more information becomes available.

Resolved: This incident is now resolved

Monitoring: We have implemented a fix and are monitoring the results.

Investigating: We have received a notification from our provider regarding an issue with MMS delivery & receipts. The cause of this issue is under investigation at this time.
Start Time : 6:28 PM UTC

Identified: The issue is identified and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

Investigating: We have received a notification from our Provider regaridng customers facing delivery delays from Long Codes to C-Spire network subscribers in the United States. We will provide another update as soon as more information becomes available.

Investigating: We have received a notification regarding connectivity issues observed on the Philipines network. Clients may experience intermittent connectivity issues with Philippines traffic, which could cause delays or failures for incoming and outgoing messages. The cause of this issue is under investigation at this time.

Resolved: Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have received a notification regarding issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region. We will provide an update as soon as more information becomes available.

Investigating: We have received a notification regarding connectivity issues observed on the Philipines network. Clients may experience intermittent connectivity issues with Philippines traffic, which could cause delays or failures for incoming and outgoing messages. The cause of this issue is under investigation at this time.

Resolved: This incident has been resolved.

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible. We will be sending another update as soon as we make more progress or have further information on the final resolution.

Investigating: We have been notified by our suppliers about degradation affecting traffic towards France networks The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Start time : 15:14 UTC

Investigating: We have received a notification regarding connectivity issues observed on the Philipines network. Clients may experience intermittent connectivity issues with Philippines traffic, which could cause delays or failures for incoming and outgoing messages. The cause of this issue is under investigation at this time.