SMS Magic Status

Investigating: Start Time : May 22, 17:33 UTC We have received a notification from our Provider regarding MMS degradation towards T-Mobile network. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Resolved: Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 22, 13:58 PDT

Investigating: Start Time : May 22, 2026 - 12:13 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code (route 1)Small U.S. carriers. The cause of this issue is under investigation at this time.

Resolved: The issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 22, 07:41 PDT

Investigating: Start Time : May 21, 2026 - 16:24 PDT There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting inbound (MO) and outbound (MT) SMS via toll-free .

Resolved: Monitoring for the issue impacting toll-free SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 21, 15:59 PDT

Monitoring: Incident status: Monitoring A fix has been implemented by our carrier partner teams for the issue impacting the SMS services.

Investigating: Start Time : May 21, 2026 - 11:08 PDT There is a carrier-partner incident currently impacting toll-free and Long code SMS services. Customers may experience intermittent delivery delays impacting SMS via toll-free and long code with Viaero. The cause of this issue is under investigation at this time.

Resolved: Monitoring for the issue impacting SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time: May 20, 18:37 PDT

Investigating: Start Time : May 20, 2026 - 12:08 PDT There is a carrier-partner incident currently impacting toll-free SMS services. Customers may experience minor delivery delays impacting SMS via toll-free with T-Mobile. The cause of this issue is under investigation at this time.

Resolved: Monitoring for the issue impacting 10DLC MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 21, 04:57 PDT

Investigating: Start Time : May 20, 2026 - 12:25 PDT There is a carrier-partner incident currently impacting 10DLC MMS services.
Customers may experience intermittent latency impacting MMS via 10DLC . The cause of this issue is under investigation at this time.

Resolved: This incident has been resolved. End Time : May 20, 20:34 UTC

Monitoring: A fix has been implemented and we are monitoring the results. May 20, 19:23 UTC

Investigating: Start Time :May 20, 16:31 UTC We have received a notification regarding SMS delivery degradation towards SFR Network. Our Provider Partner is working with the carriers to resolve the issue and will issue an update as soon as more information becomes available

Resolved: Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 20, 13:05 PDT

Investigating: Start Time : May 20, 2026 - 11:06 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting SMS via short code (route 1) with T-Mobile. The cause of this issue is under investigation at this time.

Resolved: Incident resolved Monitoring for the issue impacting short code (route 1) MMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : May 18, 11:48 PDT

Investigating: Start Time : May 18, 2026 - 10:53 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.