SMS Magic Status

Resolved: A fix has been implemented, and we are monitoring the results.

Investigating: We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom.

What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks. Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate. Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue.

We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.

Resolved: This incident has been resolved. Incident End Time: 2026-06-04 16:12 UTC

Investigating: We have received a notification from our Provider regarding delivery issues in United States - Verizon Incident Start Time: 2026-06-04 14:53 UTC Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information.

Resolved: The issue impacting intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1) has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 3, 15:55 PDT

Investigating: Start Time: Jun 03, 2026 - 10:14 PDT There is a carrier-partner incident currently impacting short code (route 1) MMS services. Customers may experience intermittent delivery receipt latency impacting inbound (MO) and outbound (MT) MMS via short code (route 1). The cause of this issue is under investigation at this time.

Resolved: Monitoring for the issue impacting short code SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 3, 09:15 PDT

Investigating: Start Time : Jun 03, 2026 - 07:45 PDT There is a carrier-partner incident currently impacting short code SMS services. Customers may experience intermittent latency impacting outbound (MT) SMS via short code Small U.S. carriers. The cause of this issue is under investigation at this time.

Resolved: Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Jun 2, 17:32 PDT

Monitoring: A fix has been implemented by upstream carrier partner teams for the issue impacting short code (route 1) SMS services.

Identified: Customers may experience widespread degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1). Our Provider team is currently working with the upstream carrier to restore the services.

Investigating: Start Time : Jun 02, 2026 - 12:54 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services.
Customers may experience intermittent degradation impacting inbound (MO) and outbound (MT) SMS via short code (route 1).