SMS Magic status is Operational

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Message Delivery Service
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Message Delivery Service
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Message Delivery Service
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Delivery Delays and Failures from WhatsApp and Messenger Platform
Started 12 Jun 2026 14:59:52 (1 day ago), resolved 12 Jun 2026 18:08:05 (1 day ago)
Minor Incident
Resolved
Message Delivery Service
Message Delivery Service
Message Delivery Service

Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

Italy SMS - Delivery degradation towards Italy Vodafone and CoopVoce networks
Started 10 Jun 2026 12:53:19 (3 days ago), resolved 10 Jun 2026 14:03:28 (3 days ago)
Minor Incident
Resolved
Message Delivery Service

Start time : Jun 10, 10:30 UTC We have received a notification regarding SMS delivery degradation towards Italy Vodafone and CoopVoce networks. Clients may experience missing and delayed messages and delivery receipts for outbound messages. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

United Kingdom SMS - Missing Delivery Reports for a subset of UK LVNs
Started 9 Jun 2026 08:39:39 (5 days ago), resolved 9 Jun 2026 13:00:54 (4 days ago)
Minor Incident
Resolved
Message Delivery Service

We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom.

What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks. Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate. Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue.

We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.

SMS Magic Outage Survival Guide

A step-by-step guide to help you survive a SMS Magic outage
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    SMS Magic Components

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    SMS Magic US Data Center

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    SMS Magic REST API
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    Salesforce API
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    Zoho API
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    now
    Message Delivery Service
    Sat 6
    Sun 7
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    now
    Delivery Delays and Failures from WhatsApp and Messenger Platform
    Started 12 Jun 2026 14:59:52 (1 day ago), resolved 12 Jun 2026 18:08:05 (1 day ago)
    Minor Incident
    Resolved
    Message Delivery Service
    Message Delivery Service
    Message Delivery Service

    Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

    DLR Sync with Salesforce
    Sat 6
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    Incoming Message Sync with Salesforce
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    DLR sync with Zoho
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    DLR sync with Open API
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    Incoming sync with Zoho
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    Incoming sync with Open API
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    now
    Converse Desk on SaaS Portal
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    Incoming MMS messages processing
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    SMS Magic Buy Portal
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    Analytics Dashboard
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    SMS Magic Customer Portal
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    Incoming messages
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    Email Service
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    Billing & provisioning service
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    URL Shortening & Tracking
    Sat 6
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    SMS Magic Website

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    SMS Magic Australia Data Center

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    SMS Magic REST API
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    Salesforce API
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    Zoho API
    Sat 6
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    Message Delivery Service
    Sat 6
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    now
    Delivery Delays and Failures from WhatsApp and Messenger Platform
    Started 12 Jun 2026 14:59:52 (1 day ago), resolved 12 Jun 2026 18:08:05 (1 day ago)
    Minor Incident
    Resolved
    Message Delivery Service
    Message Delivery Service
    Message Delivery Service

    Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

    DLR Sync with Salesforce
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    Incoming Message Sync with Salesforce
    Sat 6
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    now
    DLR sync with Zoho
    Sat 6
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    now
    DLR sync with Open API
    Sat 6
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    now
    Incoming sync with Zoho
    Sat 6
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    now
    Incoming sync with Open API
    Sat 6
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    now
    Converse Desk on SaaS Portal
    Sat 6
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    now
    Incoming MMS messages processing
    Sat 6
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    SMS Magic Customer Portal
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    now
    Analytics Dashboard
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    now
    SMS Magic Buy Portal
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    Incoming messages
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    now
    Email Service
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    Billing & provisioning service
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    URL Shortening & Tracking
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    SMS Magic Europe Data Center

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    SMS Magic REST API
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    Salesforce API
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    Zoho API
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    Message Delivery Service
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    now
    United Kingdom SMS - Missing Delivery Reports for a subset of UK LVNs
    Started 9 Jun 2026 08:39:39 (5 days ago), resolved 9 Jun 2026 13:00:54 (4 days ago)
    Minor Incident
    Resolved
    Message Delivery Service

    We are currently investigating an upstream network issue affecting SMS delivery reports within the United Kingdom.

    What is happening: Delivery status reports (DLRs) are missing or delayed for a subset of UK Long Virtual Numbers (LVNs) across multiple UK mobile networks. Customer Impact: Please note that actual text message delivery is functioning, but the status updates returning to your platform may currently be missing or inaccurate. Next Steps: We are actively collaborating with our carrier partners to isolate and resolve the issue.

    We will provide a follow-up update as soon as more information or a timeline for resolution becomes available.

    Italy SMS - Delivery degradation towards Italy Vodafone and CoopVoce networks
    Started 10 Jun 2026 12:53:19 (3 days ago), resolved 10 Jun 2026 14:03:28 (3 days ago)
    Minor Incident
    Resolved
    Message Delivery Service

    Start time : Jun 10, 10:30 UTC We have received a notification regarding SMS delivery degradation towards Italy Vodafone and CoopVoce networks. Clients may experience missing and delayed messages and delivery receipts for outbound messages. Our Provider is working with the carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Delivery Delays and Failures from WhatsApp and Messenger Platform
    Started 12 Jun 2026 14:59:52 (1 day ago), resolved 12 Jun 2026 18:08:05 (1 day ago)
    Minor Incident
    Resolved
    Message Delivery Service
    Message Delivery Service
    Message Delivery Service

    Start Time :Jun 12, 07:10 PDT We have received a notification regarding clients experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. The engineers are working with the carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

    DLR Sync with Salesforce
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    now
    Incoming Message Sync with Salesforce
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    now
    DLR sync with Zoho
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    now
    DLR sync with Open API
    Sat 6
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    Fri 12
    now
    Incoming sync with Zoho
    Sat 6
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    Mon 8
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    Wed 10
    Thu 11
    Fri 12
    now
    Incoming sync with Open API
    Sat 6
    Sun 7
    Mon 8
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    Thu 11
    Fri 12
    now
    Converse Desk on SaaS Portal
    Sat 6
    Sun 7
    Mon 8
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    now
    Incoming MMS messages processing
    Sat 6
    Sun 7
    Mon 8
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    Thu 11
    Fri 12
    now
    SMS Magic Customer Portal
    Sat 6
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    Mon 8
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    Thu 11
    Fri 12
    now
    Analytics Dashboard
    Sat 6
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    Mon 8
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    Thu 11
    Fri 12
    now
    SMS Magic Buy Portal
    Sat 6
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    Mon 8
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    Fri 12
    now
    Incoming messages
    Sat 6
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    Mon 8
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    now
    Email Service
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    now
    Billing & provisioning service
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    now
    URL Shortening & Tracking
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    SMS Magic Salesforce Managed Package

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