Swapcard status is Operational

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Stripe API
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Active Incidents

No active incidents

Recently Resolved Incidents

Stripe Invoice Delivery Issue
Started 26 Mar 2025 09:01:53 (7 days ago), resolved 26 Mar 2025 10:55:13 (7 days ago)
Incident without Impact
Resolved
Stripe API

We are currently experiencing an issue where Stripe is not sending invoices to some end-users for their ticket purchases. Our team is actively working with Stripe to resolve this issue.

Stripe is aware of the problem and expects to have it resolved by Thursday, March 27th, 2025. At that time, all email addresses registered for affected customers will receive their payment receipt emails and other relevant Stripe communications.

Additionally, we have requested that any missed emails be sent out, though confirmation of this action is still pending.

We appreciate your understanding and will continue to monitor the situation. Please reach out if you have any further questions.

Swapcard Outage Survival Guide

A step-by-step guide to help you survive a Swapcard outage
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    Swapcard Components

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    Swapcard Event App

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    Tue 1
    now

    Swapcard Studio

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    Swapcard Exhibitor Center

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    Swapcard Chat

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    Tue 1
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    Swapcard Login

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    Swapcard Developer API

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    Swapcard Webhook

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    Swapcard Backstage

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    Backstage - Overall
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    100ms - Backstage Rooms (Conferencing system)
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    100ms - Backstage APIs
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    Swapcard Registration

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    Stripe API
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    Stripe Invoice Delivery Issue
    Started 26 Mar 2025 09:01:53 (7 days ago), resolved 26 Mar 2025 10:55:13 (7 days ago)
    Incident without Impact
    Resolved
    Stripe API

    We are currently experiencing an issue where Stripe is not sending invoices to some end-users for their ticket purchases. Our team is actively working with Stripe to resolve this issue.

    Stripe is aware of the problem and expects to have it resolved by Thursday, March 27th, 2025. At that time, all email addresses registered for affected customers will receive their payment receipt emails and other relevant Stripe communications.

    Additionally, we have requested that any missed emails be sent out, though confirmation of this action is still pending.

    We appreciate your understanding and will continue to monitor the situation. Please reach out if you have any further questions.