Zipwhip Status

Identified: Further investigation has Identified that this is impacting Dish Delivery Reports (DLR) only. Actual SMS deliveries are working as normal.

The cause of the incident is a limitation with our Service Provider’s platform in processing the delivery reports back to us.

In order to resolve this issue, we are currently working with another Service Provider to provide the required DLR functionality.

We are in constant communication with the alternate Service Provider for additional updates as they occur. This post will be removed on 9-18-24, and we will distribute new communications when a solution for the Dish Delivery Reports (DLR) has occurred . Thank you for your understanding in this matter. Please contact support with any other questions or concerns.

Investigating: We have identified that this incident is impacting the Delivery Reports for messages sent to Dish Network in the US, we can confirm that the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

Investigating: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

Investigating: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

Investigating: We are still experiencing SMS delivery delay to Dish Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Investigating: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

Investigating: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

Investigating: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Investigating: We are experiencing SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Resolved: We are Resolving this post and will distribute new communications when Evolve's services are successfully restored.

Thank you for your understanding in this matter. Please contact support with any other questions or concerns.

Identified: Further investigation has identified that this incident is impacting all messages sent to the Evolve Cellular network in the US causing rejections on SMS submissions.

The problem is related to the Evolve Cellular Network Operator’s platform, where on August 16th, 2024, a network change impacted the A2P (Application-to-Person) messaging service.

The Evolve Cellular Network Operator is actively working to resolve the problem. They expect a service interruption between 1 to 3 months.

We are in constant communication with the Evolve Cellular Network Operator for additional updates as they occur. This post will be removed on 9-13-24, and we will distribute new communications when Evolve's services are successfully restored. Thank you for your understanding in this matter. Please contact support with any other questions or concerns.

Investigating: We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.

Investigating: We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.

Investigating: We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.

Investigating: We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.