Plivo Status
Real-time updates of Plivo issues and outages
Plivo status is Operational
REST APIs and XML
Longcode SMS, USA & Canada
Shortcode SMS, USA & Canada
Toll-free SMS, USA & Canada
MMS, USA & Canada
Active Incidents
No active incidents
Recently Resolved Incidents
Dear Customer,
We are currently experiencing intermittent failures affecting inbound and outbound SMS and MMS for some customers in the US. This issue impacts both short code and long code messaging components.
Our engineering team is actively working to resolve this issue as quickly as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Dear Valued Customer,
One of our carrier partners is currently observing Outbound toll-free SMS delivery delays towards Freedom network phone numbers in Canada. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #77790
Dear Valued Customer,
We are currently facing failure in initiation of audio streaming in Mumbai region.
We're actively working with our engineering team to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Altice Network phone numbers in the US region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #78378
Dear Valued Customer,
Our carrier partner is currently encountering delays with the process of linking 10 DLC numbers in US. As a result, users may experience issues when associating numbers with their 10DLC campaigns. Existing campaigns will not face any problems.
We are actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #78436
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free SMS and MMS delivery receipt delays towards Verizon Network phone numbers in the US region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #78328 #78329
Plivo Outage Survival Guide
Plivo Components
Plivo Messaging API
SMS API
MMS API
Powerpack SMS
Powerpack MMS
Plivo Voice API
REST APIs and XML
Dear Valued Customer,
We are currently facing failure in initiation of audio streaming in Mumbai region.
We're actively working with our engineering team to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
PSTN Calls
Client Calls (Browser & Mobile)
Conference
Recordings
Text-to-Speech
Transcription
Speech Recognition
Endpoint calls (SIP)
BYOC
Answering Machine detection
CDR (Call Detail Records)
Plivo Zentrunk - SIP Trunking
SIP Trunking
Plivo Carrier Partners: Messaging API
Longcode SMS, USA & Canada
Dear Valued Customer,
Our carrier partner is currently encountering delays with the process of linking 10 DLC numbers in US. As a result, users may experience issues when associating numbers with their 10DLC campaigns. Existing campaigns will not face any problems.
We are actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #78436
Dear Customer,
We are currently experiencing intermittent failures affecting inbound and outbound SMS and MMS for some customers in the US. This issue impacts both short code and long code messaging components.
Our engineering team is actively working to resolve this issue as quickly as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Shortcode SMS, USA & Canada
Dear Customer,
We are currently experiencing intermittent failures affecting inbound and outbound SMS and MMS for some customers in the US. This issue impacts both short code and long code messaging components.
Our engineering team is actively working to resolve this issue as quickly as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
Toll-free SMS, USA & Canada
Dear Valued Customer,
One of our carrier partners is currently observing Outbound toll-free SMS delivery delays towards Freedom network phone numbers in Canada. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #77790
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free SMS and MMS delivery receipt delays towards Verizon Network phone numbers in the US region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #78328 #78329
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Altice Network phone numbers in the US region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #78378
MMS, USA & Canada
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free SMS and MMS delivery receipt delays towards Verizon Network phone numbers in the US region. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #78328 #78329
Dear Customer,
We are currently experiencing intermittent failures affecting inbound and outbound SMS and MMS for some customers in the US. This issue impacts both short code and long code messaging components.
Our engineering team is actively working to resolve this issue as quickly as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
SMS, Mexico & South America
SMS, Asia
SMS, Europe
SMS, Africa
SMS, Oceania
Plivo Carrier Partners: Voice API
Voice, North America
Voice, South America
Voice, Europe
Voice, Asia
Voice, Africa
Voice, Oceania
Plivo Carrier Partners: Zentrunk - SIP Trunking
SIP Trunking, North America
SIP Trunking, South America
SIP Trunking, Europe
SIP Trunking, Asia
SIP Trunking, Africa
SIP Trunking, Oceania
Plivo Console
Plivo PHLO
Plivo Account & Phone Number APIs
Plivo Number Lookup API
Plivo Payments and Billing
Plivo Support Ticketing System
Plivo Alternatives
Inteliquent Portal and API Web Portal (portal.inteliquent.com)
We are seeing slow transactions in the portal and API. We are investigating and will update once we have more information.
Inteliquent Portal and API API
We are seeing slow transactions in the portal and API. We are investigating and will update once we have more information.
SMS
We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Conversations
We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Outlook.com
Microsoft has disabled Basic (Non-OAuth) authentication for Exchange Online mailboxes using Free or Family licenses - also known as Personal Accounts. These include free email addresses using the domains outlook.com, hotmail.com, live.com, msn.com, and others.
Microsoft only allows these mailboxes to use Exchange Web Services and Exchange ActiveSync using Basic authentication, so these mailboxes are no longer able to utilize those services. Our API v2 uses both of those services to communicate with all Microsoft mailboxes.
Microsoft has provided no work-around for continuing to use those services, so these mailboxes can no longer use our API v2 and must start using our API v3. We use Microsoft Graph API for our API v3 and that is not affected.
This does NOT affect paid mailboxes using Microsoft's Business or School licenses. This also does NOT affect on-premise Exchange mailboxes. Only free mailboxes using Microsoft's Free or Family licenses are affected.
SMS
We are currently investigating an issue affecting a subset of Toll Free Numbers in which customers will see messages fail to deliver.
