Plivo Status
Real-time updates of Plivo issues and outages
Plivo status is Partially Degraded Service
PSTN Calls
Plivo Carrier Partners: Messaging API
Longcode SMS, USA & Canada
Toll-free SMS, USA & Canada
Active Incidents
Dear Valued Customer,
One of our carrier partners is currently facing delays with outbound SMS to US phone numbers . All other services are operating normally.
We are working with our carrier partner to resolve this issue as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #72516
Dear Valued Customer,
We observed partial\intermittent Inbound Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Dish Network in the US region and Evolve Cellular Network. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #71657, 71738
Recently Resolved Incidents
Dear Valued Customer,
One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.
We are working with our carrier partner to resolve this issue as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #72072
Plivo Outage Survival Guide
Plivo Components
Plivo Messaging API
SMS API
MMS API
Powerpack SMS
Powerpack MMS
Plivo Voice API
REST APIs and XML
PSTN Calls
Dear Valued Customer,
We observed partial\intermittent Inbound Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Client Calls (Browser & Mobile)
Conference
Recordings
Text-to-Speech
Transcription
Speech Recognition
Endpoint calls (SIP)
BYOC
Answering Machine detection
CDR (Call Detail Records)
Plivo Zentrunk - SIP Trunking
SIP Trunking
Plivo Carrier Partners: Messaging API
Longcode SMS, USA & Canada
Dear Valued Customer,
One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.
We are working with our carrier partner to resolve this issue as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #72072
Dear Valued Customer,
One of our carrier partners is currently facing delays with outbound SMS to US phone numbers . All other services are operating normally.
We are working with our carrier partner to resolve this issue as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #72516
Shortcode SMS, USA & Canada
Toll-free SMS, USA & Canada
Dear Valued Customer,
One of our carrier partners is currently observing outbound toll-free SMS delivery delays towards Dish Network in the US region and Evolve Cellular Network. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #71657, 71738
MMS, USA & Canada
SMS, Mexico & South America
SMS, Asia
SMS, Europe
SMS, Africa
SMS, Oceania
Plivo Carrier Partners: Voice API
Voice, North America
Voice, South America
Voice, Europe
Voice, Asia
Voice, Africa
Voice, Oceania
Plivo Carrier Partners: Zentrunk - SIP Trunking
SIP Trunking, North America
SIP Trunking, South America
SIP Trunking, Europe
SIP Trunking, Asia
SIP Trunking, Africa
SIP Trunking, Oceania
Plivo Console
Plivo PHLO
Plivo Account & Phone Number APIs
Plivo Number Lookup API
Plivo Payments and Billing
Plivo Support Ticketing System
Plivo Alternatives
SMS
We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Conversations
We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Outlook.com
Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).
This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.
Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.
More information: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef
