Plivo status is Operational

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SMS API
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Verify API
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PSTN Calls
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Client Calls (Browser & Mobile)
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Recordings
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CDR (Call Detail Records)
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SIP Trunking
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Active Incidents

No active incidents

Recently Resolved Incidents

Voice calls are impacted due to infrastructure issue in US region.
Started 9 Feb 2026 14:59:33 (2 days ago), resolved 9 Feb 2026 15:59:50 (1 day ago)
Minor Incident
Resolved
SIP Trunking
PSTN Calls
Client Calls (Browser & Mobile)

Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue.

We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

Failures to retrieve CDRs in India Region
Started 9 Feb 2026 12:25:22 (2 days ago), resolved 9 Feb 2026 12:52:57 (2 days ago)
Minor Incident
Resolved
Recordings
CDR (Call Detail Records)

Dear Valued Customer,

We are observing failures to retrieve CDR and recordings. All other services are operating normally.

Our engineers are actively working to resolve the issue and restore service.

Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

Service degradation - Intermittent Messaging Failures
Started 8 Feb 2026 13:41:48 (3 days ago), resolved 8 Feb 2026 17:11:43 (2 days ago)
Incident without Impact
Resolved
SMS API
Verify API

Dear Valued Customer,

We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally.

We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution.

If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Sincerely, Plivo Team

Outbound call failures in India region for 160 series
Started 5 Feb 2026 08:39:55 (6 days ago), resolved 5 Feb 2026 13:01:17 (6 days ago)
Critical Incident
Resolved
PSTN Calls

Dear Valued Customer,

We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally.

Our engineers are actively working to resolve the issue and restore service.

Plivo Outage Survival Guide

A step-by-step guide to help you survive a Plivo outage
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    Plivo Components

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    Plivo Messaging API

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    SMS API
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    Service degradation - Intermittent Messaging Failures
    Started 8 Feb 2026 13:41:48 (3 days ago), resolved 8 Feb 2026 17:11:43 (2 days ago)
    Incident without Impact
    Resolved
    SMS API
    Verify API

    Dear Valued Customer,

    We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally.

    We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution.

    If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us

    Sincerely, Plivo Team

    MMS API
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    Powerpack SMS
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    Powerpack MMS
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    Verify API
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    now
    Service degradation - Intermittent Messaging Failures
    Started 8 Feb 2026 13:41:48 (3 days ago), resolved 8 Feb 2026 17:11:43 (2 days ago)
    Incident without Impact
    Resolved
    SMS API
    Verify API

    Dear Valued Customer,

    We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally.

    We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution.

    If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us

    Sincerely, Plivo Team

    Plivo Voice API

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    REST APIs and XML
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    PSTN Calls
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    Outbound call failures in India region for 160 series
    Started 5 Feb 2026 08:39:55 (6 days ago), resolved 5 Feb 2026 13:01:17 (6 days ago)
    Critical Incident
    Resolved
    PSTN Calls

    Dear Valued Customer,

    We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally.

    Our engineers are actively working to resolve the issue and restore service.

    Voice calls are impacted due to infrastructure issue in US region.
    Started 9 Feb 2026 14:59:33 (2 days ago), resolved 9 Feb 2026 15:59:50 (1 day ago)
    Minor Incident
    Resolved
    SIP Trunking
    PSTN Calls
    Client Calls (Browser & Mobile)

    Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue.

    We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

    Client Calls (Browser & Mobile)
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    Voice calls are impacted due to infrastructure issue in US region.
    Started 9 Feb 2026 14:59:33 (2 days ago), resolved 9 Feb 2026 15:59:50 (1 day ago)
    Minor Incident
    Resolved
    SIP Trunking
    PSTN Calls
    Client Calls (Browser & Mobile)

    Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue.

    We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

    Conference
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    Recordings
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    now
    Failures to retrieve CDRs in India Region
    Started 9 Feb 2026 12:25:22 (2 days ago), resolved 9 Feb 2026 12:52:57 (2 days ago)
    Minor Incident
    Resolved
    Recordings
    CDR (Call Detail Records)

    Dear Valued Customer,

    We are observing failures to retrieve CDR and recordings. All other services are operating normally.

    Our engineers are actively working to resolve the issue and restore service.

    Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

    Text-to-Speech
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    Transcription
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    Speech Recognition
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    now
    Endpoint calls (SIP)
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    BYOC
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    Answering Machine detection
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    CDR (Call Detail Records)
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    Failures to retrieve CDRs in India Region
    Started 9 Feb 2026 12:25:22 (2 days ago), resolved 9 Feb 2026 12:52:57 (2 days ago)
    Minor Incident
    Resolved
    Recordings
    CDR (Call Detail Records)

    Dear Valued Customer,

    We are observing failures to retrieve CDR and recordings. All other services are operating normally.

    Our engineers are actively working to resolve the issue and restore service.

    Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

    Plivo Zentrunk - SIP Trunking

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    SIP Trunking
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    Voice calls are impacted due to infrastructure issue in US region.
    Started 9 Feb 2026 14:59:33 (2 days ago), resolved 9 Feb 2026 15:59:50 (1 day ago)
    Minor Incident
    Resolved
    SIP Trunking
    PSTN Calls
    Client Calls (Browser & Mobile)

    Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue.

    We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

    Plivo Carrier Partners: Messaging API

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    Longcode SMS, USA & Canada
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    Shortcode SMS, USA & Canada
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    Toll-free SMS, USA & Canada
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    MMS, USA & Canada
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    SMS, Mexico & South America
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    SMS, Asia
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    SMS, Europe
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    SMS, Africa
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    SMS, Oceania
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    Plivo Carrier Partners: Voice API

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    Voice, North America
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    Voice, South America
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    Voice, Europe
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    Voice, Asia
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    Voice, Africa
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    Voice, Oceania
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    Plivo Carrier Partners: Zentrunk - SIP Trunking

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    SIP Trunking, North America
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    SIP Trunking, South America
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    SIP Trunking, Europe
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    SIP Trunking, Asia
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    SIP Trunking, Africa
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    SIP Trunking, Oceania
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    Plivo Console

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    Plivo PHLO

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    Plivo Account & Phone Number APIs

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    Plivo Number Lookup API

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    Plivo Payments and Billing

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    Plivo Support Ticketing System

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