Plivo Status
Real-time updates of Plivo issues and outages
Plivo status is Operational
Longcode SMS, USA & Canada
Toll-free SMS, USA & Canada
MMS, USA & Canada
Active Incidents
No active incidents
Recently Resolved Incidents
Dear Valued Customer,
One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.
We are working with our carrier partner to resolve this issue as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83564
Dear Valued Customer,
Our carrier partner is currently observing Outbound SMS and MMS delivery failure towards phone numbers in the US.All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83478
Plivo Outage Survival Guide
Plivo Components
Plivo Messaging API
SMS API
MMS API
Powerpack SMS
Powerpack MMS
Plivo Voice API
REST APIs and XML
PSTN Calls
Client Calls (Browser & Mobile)
Conference
Recordings
Text-to-Speech
Transcription
Speech Recognition
Endpoint calls (SIP)
BYOC
Answering Machine detection
CDR (Call Detail Records)
Plivo Zentrunk - SIP Trunking
SIP Trunking
Plivo Carrier Partners: Messaging API
Longcode SMS, USA & Canada
Dear Valued Customer,
One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.
We are working with our carrier partner to resolve this issue as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83564
Shortcode SMS, USA & Canada
Toll-free SMS, USA & Canada
Dear Valued Customer,
Our carrier partner is currently observing Outbound SMS and MMS delivery failure towards phone numbers in the US.All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83478
MMS, USA & Canada
Dear Valued Customer,
Our carrier partner is currently observing Outbound SMS and MMS delivery failure towards phone numbers in the US.All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #83478
SMS, Mexico & South America
SMS, Asia
SMS, Europe
SMS, Africa
SMS, Oceania
Plivo Carrier Partners: Voice API
Voice, North America
Voice, South America
Voice, Europe
Voice, Asia
Voice, Africa
Voice, Oceania
Plivo Carrier Partners: Zentrunk - SIP Trunking
SIP Trunking, North America
SIP Trunking, South America
SIP Trunking, Europe
SIP Trunking, Asia
SIP Trunking, Africa
SIP Trunking, Oceania
Plivo Console
Plivo PHLO
Plivo Account & Phone Number APIs
Plivo Number Lookup API
Plivo Payments and Billing
Plivo Support Ticketing System
Plivo Alternatives
SMS
We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Conversations
We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Outlook.com
Microsoft has disabled Basic (Non-OAuth) authentication for Exchange Online mailboxes using Free or Family licenses - also known as Personal Accounts. These include free email addresses using the domains outlook.com, hotmail.com, live.com, msn.com, and others.
Microsoft only allows these mailboxes to use Exchange Web Services and Exchange ActiveSync using Basic authentication, so these mailboxes are no longer able to utilize those services. Our API v2 uses both of those services to communicate with all Microsoft mailboxes.
Microsoft has provided no work-around for continuing to use those services, so these mailboxes can no longer use our API v2 and must start using our API v3. We use Microsoft Graph API for our API v3 and that is not affected.
This does NOT affect paid mailboxes using Microsoft's Business or School licenses. This also does NOT affect on-premise Exchange mailboxes. Only free mailboxes using Microsoft's Free or Family licenses are affected.
SMS
We are currently investigating an issue affecting a subset of Toll Free Numbers in which customers will see messages fail to deliver.
