Telesign system Status

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Start Time: 8AM PDT - 8/28/24 End Time: Ongoing

Summary:

We received notification that ALL mobile network operators from China are currently experiencing network issues, and this may cause a latency in Voice transactions. We will inform you once the operator has come to a resolution. If you have any questions, please contact us at support@telesign.com.

SF 00862573

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: We have received notification that services for Phone ID Sim Swap in Brazil are experiencing delays. We will inform you as soon as we receive a resolution.

Resolved: This incident has been resolved.

Investigating: We have received notification that services for Phone ID Sim Swap in South Africa are experiencing delays. We will inform you as soon as we receive a resolution.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Start Time: 8AM PDT - 8/28/24 End Time: Ongoing

Summary:

We received notification that ALL mobile network operators from China are currently experiencing network issues, and this may cause a latency in Voice transactions. We will inform you once the operator has come to a resolution. If you have any questions, please contact us at support@telesign.com.

SF 00862573

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: We have received notification that services for Phone ID Sim Swap in Brazil are experiencing delays. We will inform you as soon as we receive a resolution.

Resolved: This incident has been resolved.

Investigating: We have received notification that services for Phone ID Sim Swap in South Africa are experiencing delays. We will inform you as soon as we receive a resolution.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: We have received notification that services for Phone ID Sim Swap in Brazil are experiencing delays. We will inform you as soon as we receive a resolution.

Resolved: This incident has been resolved.

Investigating: We have received notification that services for Phone ID Sim Swap in South Africa are experiencing delays. We will inform you as soon as we receive a resolution.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: We have received notification that services for Phone ID Sim Swap in Brazil are experiencing delays. We will inform you as soon as we receive a resolution.

Resolved: This incident has been resolved.

Investigating: We have received notification that services for Phone ID Sim Swap in South Africa are experiencing delays. We will inform you as soon as we receive a resolution.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Investigating: Start Time: 11:44 PM PDT - 06/20/24 End Time: Ongoing

We received notification that Communications Corporation (539/01) from Tonga (TO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00837258

Identified: Dear Customers and Partners,

We are experiencing instability on our platform with Phone ID Contact Addon, which could cause some delays.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

Investigating: Start Time: 8AM PDT - 8/28/24 End Time: Ongoing

Summary:

We received notification that ALL mobile network operators from China are currently experiencing network issues, and this may cause a latency in Voice transactions. We will inform you once the operator has come to a resolution. If you have any questions, please contact us at support@telesign.com.

SF 00862573

Resolved: Start Time: 00:34 PDT - 09/12/24 End Time: 6:30 AM PDT - 09/12/24

We received notification that the network issues previously reported by KorekTel (418/40;82) from Iraq (IQ) have been resolved. KorekTel (418/40;82)end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00876259

Investigating: Start Time: 00:34 PDT - 09/12/24 End Time: Ongoing

We received notification that KorekTel (418/40;82) from Iraq (IQ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00876259

Resolved: Start Time: 11:53 AM PDT - 09/14/24 End Time: 2:23 PM PDT - 09/14/24

We received notification that the network issues previously reported by Globacom (621/50) from Nigeria (NG) have been resolved. Globacom (621/50) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00877439

Investigating: Start Time: 11:53 AM PDT - 09/14/24 End Time: Ongoing

We received notification that Globacom (621/50) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00877439

Investigating: Start Time: 3:15 PM - 09/11/24 End Time: Ongoing

We received notification that All MNOs from Operator Alert - U.S. Virgin Islands (VI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00876076/00876706/00876554

Resolved: Start Time: 07:55PM PST - 09/13/24 End Time: 09:20PM PST - 09/13/24

We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00877310

Investigating: Start Time: 07:55PM PST - 09/13/24 End Time: Ongoing

We received notification that Telefonica Celular S.A (CELTEL) (708/02) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00877310

Resolved: Start Time: 23:27 PDT -09/12/24 End Time: 07:35 PDT - 09/13/24

We received notification that the network issues previously reported by Orange (605/01) from Tunisia (TN) have been resolved. Orange (605/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00876871

Investigating: Start Time: 23:27 PDT -09/12/24 End Time: Ongoing

We received notification that Orange (605/01) from Tunisia (TN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00876871

Investigating: Start Time: 11:44 PM PDT - 06/20/24 End Time: Ongoing

We received notification that Communications Corporation (539/01) from Tonga (TO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00837258

Investigating: Start Time: 8AM PDT - 8/28/24 End Time: Ongoing

Summary:

We received notification that ALL mobile network operators from China are currently experiencing network issues, and this may cause a latency in Voice transactions. We will inform you once the operator has come to a resolution. If you have any questions, please contact us at support@telesign.com.

SF 00862573

Investigating: Start Time: 3:15 PM - 09/11/24 End Time: Ongoing

We received notification that All MNOs from Operator Alert - U.S. Virgin Islands (VI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00876076/00876706/00876554

Identified: We are continuing to work on a fix for this issue.

Identified: Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Certificate pinning is not a best practice and is not explicitly supported by Telesign, which can cause outages. https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates

All Digicert Roots and Intermediate certificates can also be found and downloaded directly from their site: https://www.digicert.com/kb/digicert-root-certificates.htm#roots

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Identified: Sender ID registration is now in place for the Cambodia - MetFone (456/08) network.

Details:

• One-time Setup Fee:
  • Main provider: $20 per Sender ID
  • To register with all providers: $40 per Sender ID
• No monthly fees

Required Information for Registration:

• Sender ID
• Company name
• Company website
• Message sample

Note: Generic senders are supported. If you wish to register new Sender IDs, please submit a request.

Thank you for your cooperation with this new requirement.

Identified: Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】, effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/wjfb/txy/art/2020/art_fbb560830ecd4f3eb983a844d31230a6.html.

We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:

• Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes:
  • Signature: 【通乐信】
  • Code: 7654321

If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:

• Previously registered signature
• Chinese company name
• Business Certificate
• Unified credit code of the company
• Contact Name
• Contact ID number

Please note that processing may take 1-3 weeks.

For those wishing to register for a new dedicated code in China, please follow our detailed instructions here: https://support.telesign.com/s/article/How-do-I-register-for-a-Sender-ID.

Identified: Details: URL whitelisting is now mandatory for Viettel operator in Vietnam. At this time, there are no delivery issues related to URL blocking.

URL Whitelisting Requirements:

• Sender ID
• Message content
• Exact URL link (please indicate if the URL is dynamic and include the domain used in URLs, e.g., https://abc.abc/...)

To comply with new regulations, please ensure that your URL is registered along with your Sender ID and message templates when submitting them for Vietnam. Messages containing unregistered URLs will not be delivered to Viettel subscribers starting in September.

Thank you for your cooperation with these new requirements.

Resolved: This incident has been resolved.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Introducing the New Japan Common SenderID Plan for 2-Way Campaigns, Aimed at Boosting Communication Security and Streamlining Messaging Services.

Here are the Key Details of this Plan:

• Common SenderID: Under this plan, a ten-digit number is needed as the common SenderID for all users, starting with 0005. • Persistent SenderID: The assigned SenderID will remain unchanged even if users switch to Mobile Number Portability (MNP), ensuring continuity and consistency in messaging. • Free of Charge: Users can enjoy the benefits of this plan free of charge for sending messages (FTEU), making it a cost-effective option for all. • Enhanced Security: Each carrier will issue the SenderID after a thorough review process. This measure is aimed at combating phishing scams and ensuring secure communication with users.

IMPORTANT NOTICE: As we strive for greater communication security and efficiency, the common SenderID plan will become mandatory starting from March 2024. Therefore, we kindly request all existing account holders to migrate to the new plan before the mentioned date. Going forward, for all new requests for 2-way dedicated senders in Japan, we will exclusively offer the new common SenderID plan. This will help us maintain a unified and secure messaging environment for our valued clients. We look forward to implementing this new plan to enhance your messaging experience while ensuring safety and trust in all communications. Should you have any questions or need assistance with the migration process, please do not hesitate to contact our support team. Thank you for your continued support and cooperation.

Investigating: Sender ID registration is now possible for Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02).

Required Information for Registration: Sender ID Company name Company website Message sample

Additional Information: Non-registered senders will be replaced with the generic sender ID: infosms. Estimated registration time: 7 to 15 working days.

Note: Generic sender IDs are supported. If you'd like to register a new Sender ID, please submit your request. Thank you for your cooperation with this new requirement.