Akeneo status is Operational

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Active Incidents

Product model indexation failing
Started 10 Oct 2024 08:00:13 (6 months ago), still ongoing
Major Incident
Identified
Serenity

We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

Recently Resolved Incidents

Background Jobs In Europe-West3 Zone Experiencing Delays In Execution
Started 25 Mar 2025 20:39:18 (7 days ago), resolved 26 Mar 2025 16:06:21 (6 days ago)
Minor Incident
Resolved
Serenity
Growth Edition

We are currently experiencing an issue that is causing delays in execution for background jobs (internal and data cleanup processes) for SaaS PIM clients on the Europe-West3 cluster.

The root cause has been identified, some mitigating adjustments have been applied, and a full fix is being developed.

We will send an additional update as soon as possible.

Akeneo Outage Survival Guide

A step-by-step guide to help you survive a Akeneo outage
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    Akeneo Components

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    Product model indexation failing
    Started 10 Oct 2024 08:00:13 (6 months ago), still ongoing
    Major Incident
    Identified
    Serenity

    We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

    Background Jobs In Europe-West3 Zone Experiencing Delays In Execution
    Started 25 Mar 2025 20:39:18 (7 days ago), resolved 26 Mar 2025 16:06:21 (6 days ago)
    Minor Incident
    Resolved
    Serenity
    Growth Edition

    We are currently experiencing an issue that is causing delays in execution for background jobs (internal and data cleanup processes) for SaaS PIM clients on the Europe-West3 cluster.

    The root cause has been identified, some mitigating adjustments have been applied, and a full fix is being developed.

    We will send an additional update as soon as possible.

    Akeneo Growth Edition

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    Background Jobs In Europe-West3 Zone Experiencing Delays In Execution
    Started 25 Mar 2025 20:39:18 (7 days ago), resolved 26 Mar 2025 16:06:21 (6 days ago)
    Minor Incident
    Resolved
    Serenity
    Growth Edition

    We are currently experiencing an issue that is causing delays in execution for background jobs (internal and data cleanup processes) for SaaS PIM clients on the Europe-West3 cluster.

    The root cause has been identified, some mitigating adjustments have been applied, and a full fix is being developed.

    We will send an additional update as soon as possible.

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