Akeneo Status
Real-time updates of Akeneo issues and outages
Akeneo status is Operational
UI
REST API
GraphQL API
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Active Incidents
No active incidents
Recently Resolved Incidents
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
Akeneo Outage Survival Guide
Akeneo Components
Akeneo PIM SaaS
UI
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
REST API
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
GraphQL API
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.