Akeneo Status

Identified: We are continuing to work on a fix for this issue.

Identified: We identified one slow query as the source of the observed delay. We are currently working on the best strategy to handle this query without impacting indexation performance. The incident is impacting only Europe region.

Investigating: We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

Resolved: The incident is now resolved, as job execution times are back to normal levels.

We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.

Monitoring: A fix has been implemented and deployed yesterday at 11pm CET. We are monitoring the wait time returning to normal for jobs.

This degraded performance on jobs is currently impacting 31% of our European customers, mostly on Eastern Europe.

We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.

Identified: We are currently experiencing an issue that is causing delays in execution for background jobs (internal and data cleanup processes) for SaaS PIM clients on the Europe-West3 cluster.

The root cause has been identified, some mitigating adjustments have been applied, and a full fix is being developed.

We will send an additional update as soon as possible.

Resolved: The incident is now resolved, as job execution times are back to normal levels.

We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.

Monitoring: A fix has been implemented and deployed yesterday at 11pm CET. We are monitoring the wait time returning to normal for jobs.

This degraded performance on jobs is currently impacting 31% of our European customers, mostly on Eastern Europe.

We apologize for any inconvenience caused and appreciate your patience while we worked on the resolution.

Identified: We are currently experiencing an issue that is causing delays in execution for background jobs (internal and data cleanup processes) for SaaS PIM clients on the Europe-West3 cluster.

The root cause has been identified, some mitigating adjustments have been applied, and a full fix is being developed.

We will send an additional update as soon as possible.