Akeneo Status

Identified: We are continuing to work on a fix for this issue.

Identified: We identified one slow query as the source of the observed delay. We are currently working on the best strategy to handle this query without impacting indexation performance. The incident is impacting only Europe region.

Investigating: We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

Resolved: After thorough investigation, we have determined that PIM job performance has been operating as usual, without any actual degradation. The delays initially reported were due to improvable performance indicators, which incorrectly suggested performance issues. These indicators will be reviewed and refined to prevent similar misinterpretations in the future.

We apologize for any confusion caused and thank you for your patience and understanding as we worked to resolve this matter.

Investigating: Users are reporting a performance degradation on PIM jobs. We can observe signs of such delays for a small portion of our customers, in all regions. We are investigating and will send an additional update as soon as possible. Diagnosis: impacted users may observe extended job execution time in comparison to expected execution time. Thank you for your understanding and your patience while we are processing this issue.

Resolved: After thorough investigation, we have determined that PIM job performance has been operating as usual, without any actual degradation. The delays initially reported were due to improvable performance indicators, which incorrectly suggested performance issues. These indicators will be reviewed and refined to prevent similar misinterpretations in the future.

We apologize for any confusion caused and thank you for your patience and understanding as we worked to resolve this matter.

Investigating: Users are reporting a performance degradation on PIM jobs. We can observe signs of such delays for a small portion of our customers, in all regions. We are investigating and will send an additional update as soon as possible. Diagnosis: impacted users may observe extended job execution time in comparison to expected execution time. Thank you for your understanding and your patience while we are processing this issue.