Akeneo Status

Resolved: The incident has been resolved, and all instances are now running as expected.

Identified: We have identified an issue with our versioning feature, where PIM updates may fail or experience slowdowns since 10 AM CET. This issue impacts approximately 5% of instances within our customer base.

We are currently fixing the issue, and will keep you informed when the fix is live.

Thank you for your patience.

Resolved: We can observe that all jobs stuck in "starting" state were ran starting from 10am CET, with job activity getting back to a normal pace starting from 11am CET. Delayed API event requests sending followed the same pattern, with all events being processed and sent before 11am CET.

The situation is back to normal since 11am CET. Thanks for your patience while this incident was being solved.

Monitoring: We identified an issue causing some jobs to remain stuck in the “starting” state for customers located in Eastern Europe, since Jan 14th 21h CET. This delays also API event requests sending. A fix has been deployed, and we are actively monitoring the situation to ensure full recovery. We apologize for any inconvenience this delay may have caused.

Resolved: PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented, traffic is being monitored.

Investigating: We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation.

We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.

Resolved: The incident has been resolved, and all instances are now running as expected.

Identified: We have identified an issue with our versioning feature, where PIM updates may fail or experience slowdowns since 10 AM CET. This issue impacts approximately 5% of instances within our customer base.

We are currently fixing the issue, and will keep you informed when the fix is live.

Thank you for your patience.

Resolved: We can observe that all jobs stuck in "starting" state were ran starting from 10am CET, with job activity getting back to a normal pace starting from 11am CET. Delayed API event requests sending followed the same pattern, with all events being processed and sent before 11am CET.

The situation is back to normal since 11am CET. Thanks for your patience while this incident was being solved.

Monitoring: We identified an issue causing some jobs to remain stuck in the “starting” state for customers located in Eastern Europe, since Jan 14th 21h CET. This delays also API event requests sending. A fix has been deployed, and we are actively monitoring the situation to ensure full recovery. We apologize for any inconvenience this delay may have caused.

Resolved: PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented, traffic is being monitored.

Investigating: We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation.

We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.

Resolved: This incident has been resolved.

Identified: We have identified and corrected a issue preventing access to SDM. All services are now back online. We have entered a monitoring phase to verify that all systems are responding correctly and that no residual connectivity issues remain.

Identified: We are currently investigating an outage affecting SDM for all customers. The root cause has been identified, and our teams are actively implementing a fix to restore service.

We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.