Akeneo Status

Resolved: This incident has been resolved.

Investigating: # 📢 Product Update: Enhanced Reporting, Better Error Resolution & Smoother Publishing

We have rolled out key updates to your reporting and error-handling experience, designed to give you better visibility into your product data, eliminate export friction, and resolve channel publishing errors automatically.

• New 'All Messages' Tab: Easily view item-level reporting messages in one unified place without having to click through separate category or catalog views first. Filter by severity (Error, Warning, Info) to quickly identify what needs your attention.
• Upgraded Product Filtering: Finding specific product issues is now faster and more intuitive:
• Filters now show only products present in the active report, rather than your entire catalog.
• Search using human-readable product labels instead of internal IDs.
• Filter updates apply instantly, saving you time during audits.

🛠️ Automatic Error Handling & Publishing Fixes

• Amazon Vendor Error Auto-Recovery (Code 101202): Previously, invalid cost price errors could block entire product submissions from reaching Amazon Vendor. The system now automatically recovers by resubmitting valid product attributes while isolating the offending cost attribute for your review. Your products publish successfully without getting stuck.
• Expanded eBay Multi-Value Limits: We’ve expanded the multi-value attribute limit from 5 to 30 values, aligning directly with eBay’s platform capabilities. This eliminates publish-time export failures for listings with extensive item specifications.

Investigating: We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both false positive and false negative reports. We apologise for the inconvenience this may be causing you, but also to let you know - we are on the case! Since this is not an outage, updates may be slower than normal. But we will be doing our very best to get this experience working fully as fast as possible.