Akeneo Status: check for Akeneo outages and issues

Akeneo status is Operational

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Akeneo Serenity

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Akeneo App for BigCommerce

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Akeneo App for Shopify

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See all 29 Akeneo components

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Stay ahead of Akeneo outages

Active Incidents

Product model indexation failing

Started 10 Oct 2024 08:00:13 (7 months ago), still ongoing

Major Incident

Identified

Serenity

We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

See all updates

Recently Resolved Incidents

Network Errors on Google Cloud Platform Impacting Akeneo BigCommerce and Shopify Apps

Started 7 May 2025 08:41:46 (5 days ago), resolved 7 May 2025 10:00:46 (5 days ago)

Critical Incident

Resolved

Akeneo App for BigCommerce

Akeneo App for Shopify

We are currently investigating network errors on Google Cloud Platform (GCP) impacting our Akeneo BigCommerce and Shopify Apps. All environments and customers are affected.

We are working with GCP to identify potential mitigations. Further updates will be provided as they become available. We apologize for any inconvenience this may cause.

See all updates

Akeneo Outage Survival Guide

A step-by-step guide to help you survive a Akeneo outage

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Akeneo Components

Akeneo

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Akeneo Serenity

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Product model indexation failing

Started 10 Oct 2024 08:00:13 (7 months ago), still ongoing

Major Incident

Identified

Serenity

We are currently observing some errors, especially on Europe region, on product models indexation. We are digging into these failing cases and will post an update when the root cause is identified.

See all updates

Akeneo Growth Edition

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Akeneo Supplier Data Manager

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Akeneo Shared Catalogs

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Akeneo Flexibility

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Akeneo AppStore

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Akeneo App for BigCommerce

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Network Errors on Google Cloud Platform Impacting Akeneo BigCommerce and Shopify Apps

Started 7 May 2025 08:41:46 (5 days ago), resolved 7 May 2025 10:00:46 (5 days ago)

Critical Incident

Resolved

Akeneo App for BigCommerce

Akeneo App for Shopify

We are currently investigating network errors on Google Cloud Platform (GCP) impacting our Akeneo BigCommerce and Shopify Apps. All environments and customers are affected.

We are working with GCP to identify potential mitigations. Further updates will be provided as they become available. We apologize for any inconvenience this may cause.

See all updates

Akeneo App for Shopify

Mon 5

Tue 6

Wed 7

Thu 8

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Sat 10

Sun 11

now

Network Errors on Google Cloud Platform Impacting Akeneo BigCommerce and Shopify Apps

Started 7 May 2025 08:41:46 (5 days ago), resolved 7 May 2025 10:00:46 (5 days ago)

Critical Incident

Resolved

Akeneo App for BigCommerce

Akeneo App for Shopify

We are currently investigating network errors on Google Cloud Platform (GCP) impacting our Akeneo BigCommerce and Shopify Apps. All environments and customers are affected.

We are working with GCP to identify potential mitigations. Further updates will be provided as they become available. We apologize for any inconvenience this may cause.

See all updates

Akeneo Onboarder

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Akeneo GraphQL API

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Akeneo Event Platform

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Akeneo Portal

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Akeneo Connect SSO

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Akeneo Partner Directory

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Akeneo Payment Gateway

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Akeneo Third Party Services

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Google Cloud Platform Google Compute Engine

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Google Cloud Platform Google Kubernetes Engine

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Google Cloud Platform Google Cloud DNS

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Google Cloud Platform Google Cloud Networking

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Google Cloud Platform Google Cloud Storage

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Google Cloud Platform Google Cloud Pub/Sub

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Mailgun Outbound Delivery

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Atlassian Helpdesk

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Google Cloud Platform Cloud Filestore

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mailgun SMTP

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Google Cloud Platform Google Cloud SQL

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Akeneo Google Cloud Platform Google BigQuery

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Akeneo Status

Real-time updates of Akeneo issues and outages

Akeneo status is Operational

Akeneo Serenity

Akeneo App for BigCommerce

Akeneo App for Shopify

Active Incidents

Recently Resolved Incidents

Akeneo Outage Survival Guide

Akeneo Components

Akeneo Serenity

Akeneo Growth Edition

Akeneo Supplier Data Manager

Akeneo Shared Catalogs

Akeneo Flexibility

Akeneo AppStore

Akeneo App for BigCommerce

Akeneo App for Shopify

Akeneo Onboarder

Akeneo GraphQL API

Akeneo Event Platform

Akeneo Portal

Akeneo Connect SSO

Akeneo Partner Directory

Akeneo Payment Gateway

Akeneo Third Party Services

Google Cloud Platform Google Compute Engine

Google Cloud Platform Google Kubernetes Engine

Google Cloud Platform Google Cloud DNS

Google Cloud Platform Google Cloud Networking

Google Cloud Platform Google Cloud Storage

Google Cloud Platform Google Cloud Pub/Sub

Mailgun Outbound Delivery

Atlassian Helpdesk

Google Cloud Platform Cloud Filestore

mailgun SMTP

Google Cloud Platform Google Cloud SQL

Akeneo Google Cloud Platform Google BigQuery

Akeneo Alternatives

Commonly Used Together