Mendix Technology B.V. Status

Identified: We have identified an issue with an upstream vendor due to a regional incident, causing applications in that region to be unavailable. The vendor is working hard to restore their services, but didn't provide an ETA when services are restored.

As mentioned in our previous message customers using the premium plan are not affected.

We will update the incident as events warrant.

Identified: We have identified an issue with an upstream vendor due to a regional incident, causing applications in that region to be unavailable. Customers using the premium plan will not be affected.

We will update the incident as events warrant.

Investigating: We are experiencing some difficulties reaching the Middle East (Bahrain) region.

Identified: We have identified an issue with an upstream vendor due to a regional incident, causing most applications in that region to be unavailable. The vendor is expecting recovery to take at least another day.

We will update the incident as events warrant.

Identified: We have identified an issue with an upstream vendor due to a regional incident, causing most applications in that region to be unavailable.

We will update the incident as events warrant.

Identified: Due to a power outage in the data center where the standard plan applications are running, unfortunately those applications are inaccessible.

Investigating: We are investigating an incident in the Middle East (UAE) region. Customers may experience problems when trying to access their applications.

Resolved: This incident has been resolved.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved. The affected outgoing IP addresses have been removed from the external email security provider's blocklist. Email delivery via SMTP relay from Mendix Cloud EU (Frankfurt) is operating normally again.

As a general best practice, we recommend using port 587 (TLS) instead of port 25 for outgoing email.

Please refer to our Sending Email documentation for recommended SMTP configuration: https://docs.mendix.com/developerportal/deploy/sending-email/#external-email-providers

Identified: We are continuing to work on a solution for this issue.

Identified: We have identified an issue in the region Mendix Cloud EU (Frankfurt).

Customers sending email, using an SMTP relay over port 25, might be unable to deliver those e-mails. This issue is caused by one or more of our outgoing IP addresses being blocklisted by an external email security provider.

We are in communication with the external email security provider to have the affected IP addresses removed from their list. Until then, our advice is to switch to a different SMTP relay provider and avoid using port 25 for sending email altogether.