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Active Incidents

Mendix Cloud EU (Frankfurt) issue sending email using SMTP relay

Started 6 Feb 2026 15:13:45 (2 days ago), still ongoing

Incident without Impact

Identified

Mendix Cloud EU (Frankfurt)

We have identified an issue in the region Mendix Cloud EU (Frankfurt).

Customers sending email, using an SMTP relay over port 25, might be unable to deliver those e-mails. This issue is caused by one or more of our outgoing IP addresses being blocklisted by an external email security provider.

We are in communication with the external email security provider to have the affected IP addresses from their list. Until then, our advice is to switch to a different SMTP relay provider and avoid using port 25 for sending email altogether.

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Mendix Cloud EU (Frankfurt) issue sending email using SMTP relay

Started 6 Feb 2026 15:13:45 (2 days ago), still ongoing

Incident without Impact

Identified

Mendix Cloud EU (Frankfurt)

We have identified an issue in the region Mendix Cloud EU (Frankfurt).

Customers sending email, using an SMTP relay over port 25, might be unable to deliver those e-mails. This issue is caused by one or more of our outgoing IP addresses being blocklisted by an external email security provider.

We are in communication with the external email security provider to have the affected IP addresses from their list. Until then, our advice is to switch to a different SMTP relay provider and avoid using port 25 for sending email altogether.

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