Mendix Technology B.V. Status

Monitoring: Access has been restored and we're monitoring the fix.

Identified: The issue has been identified and a fix has been implemented.

Investigating: We are investigating an issue with Mendix Portal. Customers may experience access issues for the Cloud Logs, metrics, alerts pages on Mendix Cloud.

This incident will be updated in 1 hour, or as events warrant.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We identified an issue in the deploy/promote flow that is causing Mendix SSO to fail after deployment. As a temporary workaround, stage the app and perform a restart, or restart the app if SSO is not working post-deployment. This ensures the required updates are applied and Mendix SSO functions correctly.

Identified: We are continuing to work on a solution for this issue.

Identified: We have identified an issue in the region Mendix Cloud EU (Frankfurt).

Customers sending email, using an SMTP relay over port 25, might be unable to deliver those e-mails. This issue is caused by one or more of our outgoing IP addresses being blocklisted by an external email security provider.

We are in communication with the external email security provider to have the affected IP addresses removed from their list. Until then, our advice is to switch to a different SMTP relay provider and avoid using port 25 for sending email altogether.

Resolved: The update has been released.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We will be releasing a hotfix for Licensing Service. This fix will deliver an urgent update to increase stability of the service.

During the short downtime some SAP and Private Cloud (connected) apps might get short-lived errors during the license validation.