Pendo Status

Resolved: This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.

Monitoring: We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.

Identified: We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK, where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.

Investigating: We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.

Resolved: All event processing delays have been caught up. This incident is resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: All events other than session replay events are back to normal processing latency. We are continuing to make progress on the session replay event backlog.

Monitoring: This morning we experienced delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.

Resolved: All event processing delays have been caught up. This incident is resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: All events other than session replay events are back to normal processing latency. We are continuing to make progress on the session replay event backlog.

Monitoring: This morning we experienced delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.

Resolved: All event processing delays have been caught up. This incident is resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: All events other than session replay events are back to normal processing latency. We are continuing to make progress on the session replay event backlog.

Monitoring: This morning we experienced delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.

Resolved: This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.

Monitoring: We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.

Identified: We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK, where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.

Investigating: We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.

Resolved: This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.

Monitoring: We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.

Identified: We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK, where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.

Investigating: We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.

Resolved: This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.

Monitoring: We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.

Identified: We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK, where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.

Investigating: We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.

Resolved: This disruption has been fully resolved. The Stable Web SDK was not impacted at any point. Thank you for your patience.

Monitoring: We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.

Identified: We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK, where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.

Investigating: We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.