Pendo status is Operational

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NPS Email
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Feedback API
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Active Incidents

No active incidents

Recently Resolved Incidents

Classic/Legacy Feedback in The US Server is Down
Started 19 Jun 2025 08:54:50 (6 days ago), resolved 19 Jun 2025 09:21:01 (6 days ago)
Major Incident
Resolved
Feedback API

We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume. We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.

NPS Email Backup disabled in US region
Started 17 Jun 2025 13:21:05 (8 days ago), resolved 18 Jun 2025 16:17:55 (6 days ago)
Major Incident
Resolved
NPS Email

At approximately 7:25 AM UTC time, our email backup system for delivering emails for NPS was disabled in our US region. We have identified the root cause and are currently working to remediate the issue.

Pendo Outage Survival Guide

A step-by-step guide to help you survive a Pendo outage
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    Pendo Components

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    NPS Email
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    NPS Email Backup disabled in US region
    Started 17 Jun 2025 13:21:05 (8 days ago), resolved 18 Jun 2025 16:17:55 (6 days ago)
    Major Incident
    Resolved
    NPS Email

    At approximately 7:25 AM UTC time, our email backup system for delivering emails for NPS was disabled in our US region. We have identified the root cause and are currently working to remediate the issue.

    Guide Deliverability
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    Pendo Feedback

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    Feedback API
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    Classic/Legacy Feedback in The US Server is Down
    Started 19 Jun 2025 08:54:50 (6 days ago), resolved 19 Jun 2025 09:21:01 (6 days ago)
    Major Incident
    Resolved
    Feedback API

    We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume. We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.

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