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Real-time updates of Pendo issues and outages
Pendo status is Operational
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Recently Resolved Incidents
At 12:02 UTC (14:02 CET / 8:02 ET), Pendo released an update to our EU region that caused the app to crash for all customers in that region. Around 12:30 UTC, our application crashed for users in the EU region and service was restored by 13:00 UTC.
There was no impact to data collection. However, for our customers using our CNAME product in the EU region, there was a guides outage for approximately 30 minutes. Those services have been restored as of 13:00 UTC and we are currently monitoring behavior.
We have identified an issue with our latest Pendo mobile SDK version 3.7.0.9285 for iOS that will cause applications to be rejected upon submission to Apple's App Store. Our team has identified the issue and is working diligently to fix it. To resolve this issue, we are preparing a new version of the Pendo mobile SDK, version 3.7.0.9334. We expect to release this new version by the end of the business day (EOD EST) today, May 7, 2025.
Guidelines:
- If you must submit an update before SDK version 3.7.0.9334 is released (expected EOD EST today), use SDK version 3.6.0 instead.
- If possible, wait for SDK 3.7.0.9334 and upgrade to it before submitting.
- If your app with SDK 3.7.0.9285 is in review or was rejected, resubmit using either SDK 3.6.0 or wait for 3.7.0.9334.
Note: This issue only affects App Store submissions; SDK 3.7.0.9285 is otherwise fully functional.
Pendo Outage Survival Guide
Pendo Components
Pendo UI
At 12:02 UTC (14:02 CET / 8:02 ET), Pendo released an update to our EU region that caused the app to crash for all customers in that region. Around 12:30 UTC, our application crashed for users in the EU region and service was restored by 13:00 UTC.
There was no impact to data collection. However, for our customers using our CNAME product in the EU region, there was a guides outage for approximately 30 minutes. Those services have been restored as of 13:00 UTC and we are currently monitoring behavior.
Pendo API
Pendo Guides
NPS
NPS Email
Guide Deliverability
At 12:02 UTC (14:02 CET / 8:02 ET), Pendo released an update to our EU region that caused the app to crash for all customers in that region. Around 12:30 UTC, our application crashed for users in the EU region and service was restored by 13:00 UTC.
There was no impact to data collection. However, for our customers using our CNAME product in the EU region, there was a guides outage for approximately 30 minutes. Those services have been restored as of 13:00 UTC and we are currently monitoring behavior.
Guide Designer
Guide Targeting
Mobile Guides
Resource Center
Pendo Analytics
Data Collection
Data Processing
Paths and Funnels
Mobile Analytics
Pendo Feedback
Feedback API
Feedback UI
Pendo Adopt UI
Pendo Other
We have identified an issue with our latest Pendo mobile SDK version 3.7.0.9285 for iOS that will cause applications to be rejected upon submission to Apple's App Store. Our team has identified the issue and is working diligently to fix it. To resolve this issue, we are preparing a new version of the Pendo mobile SDK, version 3.7.0.9334. We expect to release this new version by the end of the business day (EOD EST) today, May 7, 2025.
Guidelines:
- If you must submit an update before SDK version 3.7.0.9334 is released (expected EOD EST today), use SDK version 3.6.0 instead.
- If possible, wait for SDK 3.7.0.9334 and upgrade to it before submitting.
- If your app with SDK 3.7.0.9285 is in review or was rejected, resubmit using either SDK 3.6.0 or wait for 3.7.0.9334.
Note: This issue only affects App Store submissions; SDK 3.7.0.9285 is otherwise fully functional.
