DaySmart status is Partially Degraded Service

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DaySmart Mobile Apps

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DaySmart Remote Access Mobile App
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CardConnect
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Active Incidents

Remote Access Connection Issues
Started 17 Nov 2025 18:21:36 (6 days ago), still ongoing
Minor Incident
Investigating
DaySmart Remote Access Mobile App

We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms

Recently Resolved Incidents

Transactions are unable to be authorized or being automatically voided when using DaySmart Payments via CardConnect
Started 20 Nov 2025 15:49:33 (3 days ago), resolved 20 Nov 2025 23:25:22 (3 days ago)
Minor Incident
Resolved
CardConnect

We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.

DaySmart Outage Survival Guide

A step-by-step guide to help you survive a DaySmart outage
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    DaySmart Components

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    DaySmart Web Apps

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    DaySmart Messaging

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    DaySmart Online Booking

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    DaySmart Mobile Apps

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    DaySmart Salon, Pet, Body Art, Spa Mobile Apps
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    DaySmart Remote Access Mobile App
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    Remote Access Connection Issues
    Started 17 Nov 2025 18:21:36 (6 days ago), still ongoing
    Minor Incident
    Investigating
    DaySmart Remote Access Mobile App

    We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms

    DaySmart Payments Card Processing

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    CardConnect
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    Transactions are unable to be authorized or being automatically voided when using DaySmart Payments via CardConnect
    Started 20 Nov 2025 15:49:33 (3 days ago), resolved 20 Nov 2025 23:25:22 (3 days ago)
    Minor Incident
    Resolved
    CardConnect

    We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.

    Stripe
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    DaySmart Websites

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    daysmart.com/salon
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    daysmart.com/pet
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    daysmart.com/bodyart
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    daysmart.com/spa
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    DaySmart Phone Support

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