Payplug Status
Real-time updates of Payplug issues and outages
Payplug status is Partially Degraded Service
Payplug Processing
Processing e-commerce / E-commerce processing
Processing e-terminal / E-terminal processing
Dashboard / Cockpit / Extranet / Reporting
Active Incidents
FR Nous avons identifié une hausse de transactions en échec avec le code d'erreur 4020 sur le réseau Mastercard. Cette hausse concerne notamment les transactions sans authentification forte. Des discussions sont en cours avec Mastercard et les banques émettrices.
EN We have identified an increase in failed transactions with error code 4020 on the Mastercard network. This increase specifically affects transactions without strong customer authentication. Discussions are ongoing with Mastercard and issuing banks.
TSR-757
- Début / Start : 31/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - e-terminal
- Responsabilité / Responsibility : Payplug
FR L'authentification au e-terminal ne fonctionne que partiellement. Nos équipes techniques investiguent pour le rétablir au plus vite.
EN E-terminal authentification is not working correctly. Our technical teams are investigating to restore it as soon as possible.
Recently Resolved Incidents
TSR-830
- Début / Start : 18/11/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Cockpit
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2
FR Le service report creator est indisponible. Les rapports produits automatiquement via report creator n'ont pas été générés hier. L'incident est en cours d'analyse.
EN The report creator service is unavailable. Reports automatically created through report creator were not produced yesterday. The incident is currently under investigation.
FR Nous avons identifié un problème d'affichage des transactions sur notre Cockpit. Aucun impact transactionnel n'est identifié. L'incident est en cours d'analyse.
EN We have identified a transaction display issue on our Cockpit. No impact on the processing. An investigation is in progress.
Payplug Outage Survival Guide
Payplug Components
Payplug Processing
Processing e-commerce / E-commerce processing
FR Nous avons identifié une hausse de transactions en échec avec le code d'erreur 4020 sur le réseau Mastercard. Cette hausse concerne notamment les transactions sans authentification forte. Des discussions sont en cours avec Mastercard et les banques émettrices.
EN We have identified an increase in failed transactions with error code 4020 on the Mastercard network. This increase specifically affects transactions without strong customer authentication. Discussions are ongoing with Mastercard and issuing banks.
Authentification 3DS / 3DS authentication
Paiement en magasin - CB2A / Instore payment
Paiement en magasin - NEXO / Instore payment
Moyens de paiements alternatifs / Alternative payment methods
Processing e-terminal / E-terminal processing
TSR-757
- Début / Start : 31/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - e-terminal
- Responsabilité / Responsibility : Payplug
FR L'authentification au e-terminal ne fonctionne que partiellement. Nos équipes techniques investiguent pour le rétablir au plus vite.
EN E-terminal authentification is not working correctly. Our technical teams are investigating to restore it as soon as possible.
Payplug Reversement / Settlement
Reversement e-commerce EUR / EUR e-commerce settlement
Reversement e-commerce devises / Currencies e-commerce settlement
Reversement paiement en magasin - CB2A / Instore payment settlement
Reversement paiement en magasin - NEXO / Instore payment settlement
Reversement MPA / APM Settlement
Payplug Dashboard & Reporting
Dashboard / Cockpit / Extranet / Reporting
FR Nous avons identifié un problème d'affichage des transactions sur notre Cockpit. Aucun impact transactionnel n'est identifié. L'incident est en cours d'analyse.
EN We have identified a transaction display issue on our Cockpit. No impact on the processing. An investigation is in progress.
TSR-830
- Début / Start : 18/11/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - Cockpit
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P2
FR Le service report creator est indisponible. Les rapports produits automatiquement via report creator n'ont pas été générés hier. L'incident est en cours d'analyse.
EN The report creator service is unavailable. Reports automatically created through report creator were not produced yesterday. The incident is currently under investigation.
Payplug Environnement de test / Sandbox
[SB] Processing e-commerce / E-commerce processing
[SB] Authentification 3DS / 3DS authentication
[SB] Dashboard / Cockpit / Extranet / Reporting
Payplug Alternatives
Synapse Bank Login APIs
Chase
Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.
Currencycloud Payments
We are currently experiencing delays with USD processing due to an issue with our banking provider, we are working to resolve on priority
We are currently experiencing intermittent delays with RON, CZK & HUF processing due to an issue with our banking provider, we are working to resolve on priority
Currencycloud 2FA
Xendit Remittance Payouts
Dear valued costumers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_UBP: above 50001
Virtual Account - BJB
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
KOMOJU JSON API
We are currently seeing an issue in our upstream gateway WorldPay. https://status.access.worldpay.com/ Some credit card transactions are affected.
KOMOJU Hosted Page API
We are currently seeing an issue in our upstream gateway WorldPay. https://status.access.worldpay.com/ Some credit card transactions are affected.
