Payplug Status
Real-time updates of Payplug issues and outages
Payplug status is Partially Degraded Service
Payplug Processing
Processing e-terminal / E-terminal processing
Payplug Dashboard & Reporting
Dashboard / Cockpit / Extranet / Reporting
Active Incidents
FR Nous avons identifié un problème d'affichage de certaines transactions dans nos interfaces. Aucun impact sur l'encaissement et le reversement de vos transactions. L'incident est en cours d'analyse.
EN We have identified an issue with the display of certain transactions in our interfaces. There is no impact on the collection and settlement of your transactions. The incident is currently under analysis.
TSR-757
- Début / Start : 31/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - e-terminal
- Responsabilité / Responsibility : Payplug
FR L'authentification au e-terminal ne fonctionne que partiellement. Nos équipes techniques investiguent pour le rétablir au plus vite.
EN E-terminal authentification is not working correctly. Our technical teams are investigating to restore it as soon as possible.
Recently Resolved Incidents
No recent incidents
Payplug Outage Survival Guide
Payplug Components
Payplug Processing
Processing e-commerce / E-commerce processing
Authentification 3DS / 3DS authentication
Paiement en magasin - CB2A / Instore payment
Paiement en magasin - NEXO / Instore payment
Moyens de paiements alternatifs / Alternative payment methods
Processing e-terminal / E-terminal processing
TSR-757
- Début / Start : 31/10/2024
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production - e-terminal
- Responsabilité / Responsibility : Payplug
FR L'authentification au e-terminal ne fonctionne que partiellement. Nos équipes techniques investiguent pour le rétablir au plus vite.
EN E-terminal authentification is not working correctly. Our technical teams are investigating to restore it as soon as possible.
Payplug Reversement / Settlement
Reversement e-commerce EUR / EUR e-commerce settlement
Reversement e-commerce devises / Currencies e-commerce settlement
Reversement paiement en magasin - CB2A / Instore payment settlement
Reversement paiement en magasin - NEXO / Instore payment settlement
Reversement MPA / APM Settlement
Payplug Dashboard & Reporting
Dashboard / Cockpit / Extranet / Reporting
FR Nous avons identifié un problème d'affichage de certaines transactions dans nos interfaces. Aucun impact sur l'encaissement et le reversement de vos transactions. L'incident est en cours d'analyse.
EN We have identified an issue with the display of certain transactions in our interfaces. There is no impact on the collection and settlement of your transactions. The incident is currently under analysis.
Payplug Environnement de test / Sandbox
[SB] Processing e-commerce / E-commerce processing
[SB] Authentification 3DS / 3DS authentication
[SB] Dashboard / Cockpit / Extranet / Reporting
Payplug Alternatives
Synapse Bank Login APIs
Chase
Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.
Virtual Account - BJB
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Direct Debit - RCBC
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
KOMOJU JSON API
We are currently seeing an issue in our upstream gateway WorldPay. https://status.access.worldpay.com/ Some credit card transactions are affected.
KOMOJU Hosted Page API
We are currently seeing an issue in our upstream gateway WorldPay. https://status.access.worldpay.com/ Some credit card transactions are affected.
