Payplug status is Operational

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Processing e-commerce / E-commerce processing

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Paiement en magasin - CB2A / Instore payment

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Paiement en magasin - NEXO / Instore payment

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See all 22 Payplug components

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Stay ahead of Payplug outages

Active Incidents

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Started 1 Nov 2025 10:56:29 (5 days ago), resolved 3 Nov 2025 06:58:11 (3 days ago)

Major Incident

Postmortem

Processing e-commerce / E-commerce processing

Paiement en magasin - CB2A / Instore payment

Paiement en magasin - NEXO / Instore payment

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse.

EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

Postmortem: # English version below

Post Mortem

Référence incident

TSR-2508

Service concerné

Paiements e-commerce et paiements en magasins.

Impact client

Impossibilité d’effectuer des paiements pour les porteurs.

Synthèse de l’incident

1 novembre 11h37 : début de l’incident.
1 novembre 11h43 : remontées d’alertes.
1 novembre 11h57 : création d’une cellule de crise dédiée et début des analyses.
1 novembre 11h58 : identification d’un serveur défectueux chez un prestataire externe.
1 novembre 12h04 : contact du prestataire qui confirme l’incident chez eux.
1 novembre 12h11 : fin de l’incident.

Contexte

N/A

Root cause

Incident externe chez un prestataire.

‌

==============ENGLISH VERSION==============

Post Mortem

Incident reference

TSR-2508

Payment services affected by the incident

E-commerce payments and in-store payments.

Client impact

Cardholders were unable to make payments.

Incident Overview

1 November 11:37am: start of the incident.
1 November 11:43am: alerts raised.
1 November 11:57am: creation of a dedicated crisis unit and start of analysis.
1 November 11:58am: identification of a faulty server at an external provider.
1 November 12:04pm: contact made with the provider, who confirmed the incident on their side.
1 November 12:11pm: End of the incident.

Context

N/A

Root cause

External incident at a service provider.

4 Nov 2025 09:46:16 (2 days ago)

Resolved: This incident has been resolved.

3 Nov 2025 06:58:11 (3 days ago)

Monitoring: TSR-2508

Début / Start : 01/11/2025 11h37 CET
Fin / End : 01/11/2025 12h11 CET
Catégorie / Category : Production Processing
Responsabilité / Responsibility : Externe / External
Priorité / Priority : P2

Le trafic est revenu à la normale à 12h11. Nous continuons de monitorer et vous informerons des causes de l'incident.

Traffic is back to normal at 12:11 PM. We continue to monitor the situation and will inform you of the causes.

1 Nov 2025 11:16:57 (5 days ago)

Investigating: FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse.

EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

1 Nov 2025 10:56:29 (5 days ago)

See all updates

Recently Resolved Incidents

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Started 31 Oct 2025 00:42:53 (6 days ago), resolved 31 Oct 2025 13:02:01 (6 days ago)

Incident without Impact

Resolved

Processing e-commerce / E-commerce processing

FR Nous avons identifié des difficultés sur la plateforme de paiement entre 00h40 et 00h41. L’incident est désormais résolu et la situation est stabilisée.

EN We have identified difficulties on the payment platform between 12:40am and 12:41am. The issue has now been resolved and the situation is stable.

See all updates

Payplug Outage Survival Guide

A step-by-step guide to help you survive a Payplug outage

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Payplug Components

Payplug

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Payplug Processing

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Processing e-commerce / E-commerce processing

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INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Started 31 Oct 2025 00:42:53 (6 days ago), resolved 31 Oct 2025 13:02:01 (6 days ago)

Incident without Impact

Resolved

Processing e-commerce / E-commerce processing

FR Nous avons identifié des difficultés sur la plateforme de paiement entre 00h40 et 00h41. L’incident est désormais résolu et la situation est stabilisée.

EN We have identified difficulties on the payment platform between 12:40am and 12:41am. The issue has now been resolved and the situation is stable.

See all updates

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Started 1 Nov 2025 10:56:29 (5 days ago), resolved 3 Nov 2025 06:58:11 (3 days ago)

Major Incident

Postmortem

Processing e-commerce / E-commerce processing

Paiement en magasin - CB2A / Instore payment

Paiement en magasin - NEXO / Instore payment

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse.

EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

Postmortem: # English version below

Post Mortem

Référence incident

TSR-2508

Service concerné

Paiements e-commerce et paiements en magasins.

Impact client

Impossibilité d’effectuer des paiements pour les porteurs.

Synthèse de l’incident

1 novembre 11h37 : début de l’incident.
1 novembre 11h43 : remontées d’alertes.
1 novembre 11h57 : création d’une cellule de crise dédiée et début des analyses.
1 novembre 11h58 : identification d’un serveur défectueux chez un prestataire externe.
1 novembre 12h04 : contact du prestataire qui confirme l’incident chez eux.
1 novembre 12h11 : fin de l’incident.

Contexte

N/A

Root cause

Incident externe chez un prestataire.

‌

==============ENGLISH VERSION==============

Post Mortem

Incident reference

TSR-2508

Payment services affected by the incident

E-commerce payments and in-store payments.

Client impact

Cardholders were unable to make payments.

Incident Overview

1 November 11:37am: start of the incident.
1 November 11:43am: alerts raised.
1 November 11:57am: creation of a dedicated crisis unit and start of analysis.
1 November 11:58am: identification of a faulty server at an external provider.
1 November 12:04pm: contact made with the provider, who confirmed the incident on their side.
1 November 12:11pm: End of the incident.

Context

N/A

Root cause

External incident at a service provider.

4 Nov 2025 09:46:16 (2 days ago)

Resolved: This incident has been resolved.

3 Nov 2025 06:58:11 (3 days ago)

Monitoring: TSR-2508

Début / Start : 01/11/2025 11h37 CET
Fin / End : 01/11/2025 12h11 CET
Catégorie / Category : Production Processing
Responsabilité / Responsibility : Externe / External
Priorité / Priority : P2

Le trafic est revenu à la normale à 12h11. Nous continuons de monitorer et vous informerons des causes de l'incident.

Traffic is back to normal at 12:11 PM. We continue to monitor the situation and will inform you of the causes.

1 Nov 2025 11:16:57 (5 days ago)

Investigating: FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse.

EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

1 Nov 2025 10:56:29 (5 days ago)

See all updates

Authentification 3DS / 3DS authentication

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Paiement en magasin - CB2A / Instore payment

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INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Started 1 Nov 2025 10:56:29 (5 days ago), resolved 3 Nov 2025 06:58:11 (3 days ago)

Major Incident

Postmortem

Processing e-commerce / E-commerce processing

Paiement en magasin - CB2A / Instore payment

Paiement en magasin - NEXO / Instore payment

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse.

EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

Postmortem: # English version below

Post Mortem

Référence incident

TSR-2508

Service concerné

Paiements e-commerce et paiements en magasins.

Impact client

Impossibilité d’effectuer des paiements pour les porteurs.

Synthèse de l’incident

1 novembre 11h37 : début de l’incident.
1 novembre 11h43 : remontées d’alertes.
1 novembre 11h57 : création d’une cellule de crise dédiée et début des analyses.
1 novembre 11h58 : identification d’un serveur défectueux chez un prestataire externe.
1 novembre 12h04 : contact du prestataire qui confirme l’incident chez eux.
1 novembre 12h11 : fin de l’incident.

Contexte

N/A

Root cause

Incident externe chez un prestataire.

‌

==============ENGLISH VERSION==============

Post Mortem

Incident reference

TSR-2508

Payment services affected by the incident

E-commerce payments and in-store payments.

Client impact

Cardholders were unable to make payments.

Incident Overview

1 November 11:37am: start of the incident.
1 November 11:43am: alerts raised.
1 November 11:57am: creation of a dedicated crisis unit and start of analysis.
1 November 11:58am: identification of a faulty server at an external provider.
1 November 12:04pm: contact made with the provider, who confirmed the incident on their side.
1 November 12:11pm: End of the incident.

Context

N/A

Root cause

External incident at a service provider.

4 Nov 2025 09:46:16 (2 days ago)

Resolved: This incident has been resolved.

3 Nov 2025 06:58:11 (3 days ago)

Monitoring: TSR-2508

Début / Start : 01/11/2025 11h37 CET
Fin / End : 01/11/2025 12h11 CET
Catégorie / Category : Production Processing
Responsabilité / Responsibility : Externe / External
Priorité / Priority : P2

Le trafic est revenu à la normale à 12h11. Nous continuons de monitorer et vous informerons des causes de l'incident.

Traffic is back to normal at 12:11 PM. We continue to monitor the situation and will inform you of the causes.

1 Nov 2025 11:16:57 (5 days ago)

Investigating: FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse.

EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

1 Nov 2025 10:56:29 (5 days ago)

See all updates

Paiement en magasin - NEXO / Instore payment

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INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Started 1 Nov 2025 10:56:29 (5 days ago), resolved 3 Nov 2025 06:58:11 (3 days ago)

Major Incident

Postmortem

Processing e-commerce / E-commerce processing

Paiement en magasin - CB2A / Instore payment

Paiement en magasin - NEXO / Instore payment

FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse.

EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

Postmortem: # English version below

Post Mortem

Référence incident

TSR-2508

Service concerné

Paiements e-commerce et paiements en magasins.

Impact client

Impossibilité d’effectuer des paiements pour les porteurs.

Synthèse de l’incident

1 novembre 11h37 : début de l’incident.
1 novembre 11h43 : remontées d’alertes.
1 novembre 11h57 : création d’une cellule de crise dédiée et début des analyses.
1 novembre 11h58 : identification d’un serveur défectueux chez un prestataire externe.
1 novembre 12h04 : contact du prestataire qui confirme l’incident chez eux.
1 novembre 12h11 : fin de l’incident.

Contexte

N/A

Root cause

Incident externe chez un prestataire.

‌

==============ENGLISH VERSION==============

Post Mortem

Incident reference

TSR-2508

Payment services affected by the incident

E-commerce payments and in-store payments.

Client impact

Cardholders were unable to make payments.

Incident Overview

1 November 11:37am: start of the incident.
1 November 11:43am: alerts raised.
1 November 11:57am: creation of a dedicated crisis unit and start of analysis.
1 November 11:58am: identification of a faulty server at an external provider.
1 November 12:04pm: contact made with the provider, who confirmed the incident on their side.
1 November 12:11pm: End of the incident.

Context

N/A

Root cause

External incident at a service provider.

4 Nov 2025 09:46:16 (2 days ago)

Resolved: This incident has been resolved.

3 Nov 2025 06:58:11 (3 days ago)

Monitoring: TSR-2508

Début / Start : 01/11/2025 11h37 CET
Fin / End : 01/11/2025 12h11 CET
Catégorie / Category : Production Processing
Responsabilité / Responsibility : Externe / External
Priorité / Priority : P2

Le trafic est revenu à la normale à 12h11. Nous continuons de monitorer et vous informerons des causes de l'incident.

Traffic is back to normal at 12:11 PM. We continue to monitor the situation and will inform you of the causes.

1 Nov 2025 11:16:57 (5 days ago)

Investigating: FR Nous avons identifié des difficultés sur la plateforme de paiement. L'incident est en cours d'analyse.

EN We have identified ongoing difficulties on the payment platform. An investigation is in progress.

1 Nov 2025 10:56:29 (5 days ago)

See all updates

Moyens de paiements alternatifs / Alternative payment methods

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Processing e-terminal / E-terminal processing

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Payplug Reversement / Settlement

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Reversement e-commerce EUR / EUR e-commerce settlement

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Reversement e-commerce devises / Currencies e-commerce settlement

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Reversement paiement en magasin - CB2A / Instore payment settlement

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Reversement paiement en magasin - NEXO / Instore payment settlement

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Reversement MPA / APM Settlement

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Payplug Dashboard & Reporting

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Dashboard / Cockpit / Extranet / Reporting

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Payplug Environnement de test / Sandbox

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[SB] Processing e-commerce / E-commerce processing

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[SB] Authentification 3DS / 3DS authentication

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[SB] Dashboard / Cockpit / Extranet / Reporting

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Payplug Group - Sandox before prod

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Payplug Empty

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Payplug Status

Real-time updates of Payplug issues and outages

Payplug status is Operational

Processing e-commerce / E-commerce processing

Paiement en magasin - CB2A / Instore payment

Paiement en magasin - NEXO / Instore payment

Active Incidents

Post Mortem

Post Mortem

Recently Resolved Incidents

Payplug Outage Survival Guide

Payplug Components

Payplug Processing

Processing e-commerce / E-commerce processing

Post Mortem

Post Mortem

Authentification 3DS / 3DS authentication

Paiement en magasin - CB2A / Instore payment

Post Mortem

Post Mortem

Paiement en magasin - NEXO / Instore payment

Post Mortem

Post Mortem

Moyens de paiements alternatifs / Alternative payment methods

Processing e-terminal / E-terminal processing

Payplug Reversement / Settlement

Reversement e-commerce EUR / EUR e-commerce settlement

Reversement e-commerce devises / Currencies e-commerce settlement

Reversement paiement en magasin - CB2A / Instore payment settlement

Reversement paiement en magasin - NEXO / Instore payment settlement

Reversement MPA / APM Settlement

Payplug Dashboard & Reporting

Dashboard / Cockpit / Extranet / Reporting

Payplug Environnement de test / Sandbox

[SB] Processing e-commerce / E-commerce processing

[SB] Authentification 3DS / 3DS authentication

[SB] Dashboard / Cockpit / Extranet / Reporting

Payplug Group - Sandox before prod

Payplug Empty

Payplug Alternatives

Commonly Used Together