Olark Live Chat Status

Resolved: We've been monitoring a fix for the disconnects issue for several days and are now confident that the issue is has been fully resolved.

Monitoring: Google Cloud's outage is beginning to recover and we're seeing Olark services return to normal. We'll continue to monitor closely

Identified: Unfortunately, we're being affected by the Google Cloud, Cloudflare, and other systems outages. We'll update here as soon as we have more information.

Investigating: We are experiencing network issues that are preventing users from logging in. We're investigating with our provider now and will update as soon as we have more information.

Investigating: We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

Investigating: We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

Investigating: We're continuing to investigate elevated levels of disconnects from Olark Classic (chat.olark.com). We'll update here as we know more.

Investigating: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Resolved: We've been monitoring a fix for the disconnects issue for several days and are now confident that the issue is has been fully resolved.

Monitoring: Google Cloud's outage is beginning to recover and we're seeing Olark services return to normal. We'll continue to monitor closely

Identified: Unfortunately, we're being affected by the Google Cloud, Cloudflare, and other systems outages. We'll update here as soon as we have more information.

Investigating: We are experiencing network issues that are preventing users from logging in. We're investigating with our provider now and will update as soon as we have more information.

Investigating: We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

Investigating: We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

Investigating: We're continuing to investigate elevated levels of disconnects from Olark Classic (chat.olark.com). We'll update here as we know more.

Investigating: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Identified: Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.

Monitoring: Systems are returning to normal - we're monitoring recovery closely and will continue to update here.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.