Olark Live Chat Status

Monitoring: Google Cloud's outage is beginning to recover and we're seeing Olark services return to normal. We'll continue to monitor closely

Identified: Unfortunately, we're being affected by the Google Cloud, Cloudflare, and other systems outages. We'll update here as soon as we have more information.

Investigating: We are experiencing network issues that are preventing users from logging in. We're investigating with our provider now and will update as soon as we have more information.

Investigating: We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

Investigating: We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

Investigating: We're continuing to investigate elevated levels of disconnects from Olark Classic (chat.olark.com). We'll update here as we know more.

Investigating: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Monitoring: Google Cloud's outage is beginning to recover and we're seeing Olark services return to normal. We'll continue to monitor closely

Identified: Unfortunately, we're being affected by the Google Cloud, Cloudflare, and other systems outages. We'll update here as soon as we have more information.

Investigating: We are experiencing network issues that are preventing users from logging in. We're investigating with our provider now and will update as soon as we have more information.

Investigating: We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

Investigating: We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team ([email protected]) and we'll facilitate.

Investigating: We're continuing to investigate elevated levels of disconnects from Olark Classic (chat.olark.com). We'll update here as we know more.

Investigating: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.