ShopKeep Status

Resolved: This incident has been resolved.

Monitoring: The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.

Identified: After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.

Identified: Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.

Identified: The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.

Investigating: Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.

We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.