ShopKeep Status

Resolved: This incident has been resolved.

Identified: Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.

VERY IMPORTANT: As a precautionary measure, BridgePay is advising that no further payment processing attempts are made while their system is unavailable. Consult their status page for the latest updates and information.

If you would like to explore troubleshooting options or review available next steps, please contact our Support team at [email protected], or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.

Additionally, Gift Card processing is currently down due to the Bridgepay issue.

For the most up-to-date information, please refer to the status pages below:

BridgePay Status Page: https://status.bridgepaynetwork.com/incidents/mgg52286dn24

Identified: BridgePay is still investigating the issue.

Identified: We are collaborating with BridgePay to resolve an issue that they have identified on their end.

Investigating: We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.