ShopKeep status is Minor Service Outage

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ShopKeep BackOffice

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ShopKeep Payment Processing

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Credit Cards
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

IPP320/IPP350 Credit Card Processing
Started 30 Jun 2025 16:59:03 (7 days ago), still ongoing
Major Incident
Identified
Credit Cards

Some Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 are reporting an inability to connect hardware, impacting the ability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

Recently Resolved Incidents

BackOffice - ShopKeep
Started 2 Jul 2025 17:29:26 (5 days ago), resolved 2 Jul 2025 18:46:18 (5 days ago)
Minor Incident
Resolved
BackOffice

Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.

We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

ShopKeep Outage Survival Guide

A step-by-step guide to help you survive a ShopKeep outage
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    ShopKeep Components

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    ShopKeep BackOffice

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    BackOffice - ShopKeep
    Started 2 Jul 2025 17:29:26 (5 days ago), resolved 2 Jul 2025 18:46:18 (5 days ago)
    Minor Incident
    Resolved
    BackOffice

    Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.

    We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

    ShopKeep.com

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    ShopKeep Payment Processing

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    Credit Cards
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    IPP320/IPP350 Credit Card Processing
    Started 30 Jun 2025 16:59:03 (7 days ago), still ongoing
    Major Incident
    Identified
    Credit Cards

    Some Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 are reporting an inability to connect hardware, impacting the ability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

    ShopKeep Support

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    Phone
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    Chat
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    Email
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    ShopKeep Integrations

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    QuickBooks Integration
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    BigCommerce Integration
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    MailChimp Integration
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    Gift Cards Integration
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    ShopKeep E-Commerce
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