Losant Status

Over the past 2 weeks, our MQTT service has been experiencing latencies and intermittencies when publishing data or creating connections to do so. This has resulted, in some cases, in data loss, and in a diminished perception of quality of service.

Our DevOps team, through the reports sent from users channeled through our support team, is aware of the problem. Our internal checks has pointed us of the issue was well.

Our DevOps team has been monitoring the behavior, and so far, we believe there are sudden spikes of connections that causes the intermittencies. The team has:

1. Established more aggressive restrictions with respect to connections per IP.
2. Established a lower rate limit of connection per seconds per IP

These 2 changes have improved the issue, but not fixed it completely.

As of the time of these note (05/08/2024 16:38 UTC), we're implementing a more robust and detailed log that allows us to trace the networking and usage per client, with the aim of find the direct cause of the spike. This is allow us to determine paths to implemente a definitive solution.

We will keep updating this incident as more information becomes available.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.