ZENSAI Status
Real-time updates of ZENSAI issues and outages
ZENSAI status is Operational
Perform & Engage 365 Application
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Active Incidents
No active incidents
Recently Resolved Incidents
We have identified an issue affecting email notifications for customers using the legacy Perform & Engage (Weekly10) notification configuration.
Our investigation found that Amazon Web Services (AWS), which supports this legacy email infrastructure, flagged an issue with the associated account and temporarily paused email sending from this service. As a result, some notification emails sent through the legacy configuration may not be delivered.
Customers using the default notification sender ([email protected]) are not affected.
As a mitigation, we are proactively migrating affected organizations from the legacy configuration to the default notification sender and notifying impacted administrators of the sender address change.
Our teams are actively working to complete these migrations and minimize further impact. We will provide further updates as needed.
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ZENSAI Learn365 North Europe
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ZENSAI Perform & Engage 365
Perform & Engage 365 Application
We have identified an issue affecting email notifications for customers using the legacy Perform & Engage (Weekly10) notification configuration.
Our investigation found that Amazon Web Services (AWS), which supports this legacy email infrastructure, flagged an issue with the associated account and temporarily paused email sending from this service. As a result, some notification emails sent through the legacy configuration may not be delivered.
Customers using the default notification sender ([email protected]) are not affected.
As a mitigation, we are proactively migrating affected organizations from the legacy configuration to the default notification sender and notifying impacted administrators of the sender address change.
Our teams are actively working to complete these migrations and minimize further impact. We will provide further updates as needed.