ZENSAI Status

Investigating: We are currently experiencing an issue where course information from Udemy is not being received by the Learn365 integration. Our team is actively working with Udemy to investigate and resolve the problem.

We understand the importance of this integration and are treating this with high priority. Updates will be provided here as the investigation progresses.

Thank you for your patience and understanding.

Resolved: We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved.

This issue has now been fixed, and the solution has been deployed to all affected environments.

We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Identified: We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file.

Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

Investigating: We are currently experiencing an issue where course information from Udemy is not being received by the Learn365 integration. Our team is actively working with Udemy to investigate and resolve the problem.

We understand the importance of this integration and are treating this with high priority. Updates will be provided here as the investigation progresses.

Thank you for your patience and understanding.

Resolved: We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved.

This issue has now been fixed, and the solution has been deployed to all affected environments.

We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Identified: We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file.

Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

Investigating: We are currently experiencing an issue where course information from Udemy is not being received by the Learn365 integration. Our team is actively working with Udemy to investigate and resolve the problem.

We understand the importance of this integration and are treating this with high priority. Updates will be provided here as the investigation progresses.

Thank you for your patience and understanding.

Resolved: We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved.

This issue has now been fixed, and the solution has been deployed to all affected environments.

We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Identified: We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file.

Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

Investigating: We are currently experiencing an issue where course information from Udemy is not being received by the Learn365 integration. Our team is actively working with Udemy to investigate and resolve the problem.

We understand the importance of this integration and are treating this with high priority. Updates will be provided here as the investigation progresses.

Thank you for your patience and understanding.

Resolved: We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved.

This issue has now been fixed, and the solution has been deployed to all affected environments.

We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Identified: We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file.

Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

Investigating: We are currently experiencing an issue where course information from Udemy is not being received by the Learn365 integration. Our team is actively working with Udemy to investigate and resolve the problem.

We understand the importance of this integration and are treating this with high priority. Updates will be provided here as the investigation progresses.

Thank you for your patience and understanding.

Resolved: We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved.

This issue has now been fixed, and the solution has been deployed to all affected environments.

We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Identified: We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file.

Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

Investigating: We are currently experiencing an issue where course information from Udemy is not being received by the Learn365 integration. Our team is actively working with Udemy to investigate and resolve the problem.

We understand the importance of this integration and are treating this with high priority. Updates will be provided here as the investigation progresses.

Thank you for your patience and understanding.

Resolved: We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved.

This issue has now been fixed, and the solution has been deployed to all affected environments.

We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Identified: We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file.

Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

Investigating: We are currently experiencing an issue where course information from Udemy is not being received by the Learn365 integration. Our team is actively working with Udemy to investigate and resolve the problem.

We understand the importance of this integration and are treating this with high priority. Updates will be provided here as the investigation progresses.

Thank you for your patience and understanding.

Resolved: We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved.

This issue has now been fixed, and the solution has been deployed to all affected environments.

We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Identified: We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file.

Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

Investigating: We are currently experiencing an issue where course information from Udemy is not being received by the Learn365 integration. Our team is actively working with Udemy to investigate and resolve the problem.

We understand the importance of this integration and are treating this with high priority. Updates will be provided here as the investigation progresses.

Thank you for your patience and understanding.

Resolved: We’re pleased to inform you that the issue affecting certificates in non-English locale courses has been successfully resolved.

This issue has now been fixed, and the solution has been deployed to all affected environments.

We appreciate your patience while our team worked on this, and we’re here if you have any further questions or concerns: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Identified: We are currently experiencing an issue affecting certificates added to courses configured in non-English locales. While certificates appear correctly in the progress section — showing validity and allowing download — the files open as blank documents. Users may also see a prompt asking whether to save changes when closing the file.

Our team has successfully reproduced the issue and is actively working on a fix. We will share updates here as soon as more information becomes available.

Thank you for your patience and understanding.

Resolved: On May 30, 2025, we experienced performance issues with the database servicing pro.weekly10.net. The database was overloaded, leading to long load times and errors for users. To resolve this, we increased the processing power behind the database, resulting in a brief downtime from 3:57 PM GMT to 4:14 PM GMT. The upgrade was completed successfully, and performance improved. We apologize for any inconvenience caused.

Resolved: On May 30, 2025, we experienced performance issues with the database servicing pro.weekly10.net. The database was overloaded, leading to long load times and errors for users. To resolve this, we increased the processing power behind the database, resulting in a brief downtime from 3:57 PM GMT to 4:14 PM GMT. The upgrade was completed successfully, and performance improved. We apologize for any inconvenience caused.