JustCall Status

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently experiencing service disruptions caused by an ongoing AWS outage affecting our upstream provider. Our engineering teams are actively working with the provider to restore full functionality as soon as possible.

Impact: Some customers may experience intermittent failures when making or receiving calls or SMS messages.

Workaround: If you encounter a failure, please retry the action as a temporary workaround.

We’ll continue to monitor the situation closely and will share updates as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Calls can now be made and received through the Mobile App. Our team is actively working to restore outbound calling functionality on the Web Dialer.

In the meantime, we recommend using the Mobile App to place outbound calls as a temporary workaround.

Monitoring: SMS services have been successfully restored. Our team continues to monitor their performance and is actively collaborating with our upstream providers to expedite the restoration of calling services.

Identified: We have identified that the issue originates from our upstream providers, who are currently impacted by a widespread AWS outage in the US-East-1 (N. Virginia) region.

You can view the latest status update from AWS here - https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently experiencing service disruptions caused by an ongoing AWS outage affecting our upstream provider. Our engineering teams are actively working with the provider to restore full functionality as soon as possible.

Impact: Some customers may experience intermittent failures when making or receiving calls or SMS messages.

Workaround: If you encounter a failure, please retry the action as a temporary workaround.

We’ll continue to monitor the situation closely and will share updates as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Calls can now be made and received through the Mobile App. Our team is actively working to restore outbound calling functionality on the Web Dialer.

In the meantime, we recommend using the Mobile App to place outbound calls as a temporary workaround.

Monitoring: SMS services have been successfully restored. Our team continues to monitor their performance and is actively collaborating with our upstream providers to expedite the restoration of calling services.

Identified: We have identified that the issue originates from our upstream providers, who are currently impacted by a widespread AWS outage in the US-East-1 (N. Virginia) region.

You can view the latest status update from AWS here - https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently experiencing service disruptions caused by an ongoing AWS outage affecting our upstream provider. Our engineering teams are actively working with the provider to restore full functionality as soon as possible.

Impact: Some customers may experience intermittent failures when making or receiving calls or SMS messages.

Workaround: If you encounter a failure, please retry the action as a temporary workaround.

We’ll continue to monitor the situation closely and will share updates as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Calls can now be made and received through the Mobile App. Our team is actively working to restore outbound calling functionality on the Web Dialer.

In the meantime, we recommend using the Mobile App to place outbound calls as a temporary workaround.

Monitoring: SMS services have been successfully restored. Our team continues to monitor their performance and is actively collaborating with our upstream providers to expedite the restoration of calling services.

Identified: We have identified that the issue originates from our upstream providers, who are currently impacted by a widespread AWS outage in the US-East-1 (N. Virginia) region.

You can view the latest status update from AWS here - https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently experiencing service disruptions caused by an ongoing AWS outage affecting our upstream provider. Our engineering teams are actively working with the provider to restore full functionality as soon as possible.

Impact: Some customers may experience intermittent failures when making or receiving calls or SMS messages.

Workaround: If you encounter a failure, please retry the action as a temporary workaround.

We’ll continue to monitor the situation closely and will share updates as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Calls can now be made and received through the Mobile App. Our team is actively working to restore outbound calling functionality on the Web Dialer.

In the meantime, we recommend using the Mobile App to place outbound calls as a temporary workaround.

Monitoring: SMS services have been successfully restored. Our team continues to monitor their performance and is actively collaborating with our upstream providers to expedite the restoration of calling services.

Identified: We have identified that the issue originates from our upstream providers, who are currently impacted by a widespread AWS outage in the US-East-1 (N. Virginia) region.

You can view the latest status update from AWS here - https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

Investigating: We are currently investigating this issue.