Orum Status

Resolved: This has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Monitoring - The third-party provider has restored service, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected and maintain stability.

Identified: Identified - We have identified the cause of the behavior where analytics queries are failing to load across the Orum platform. An underlying third-party application is functioning unexpectedly, preventing queries from completing. We have escalated with their team.

Investigating: Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is analyzing system metrics to isolate this behavior.

Resolved: This has been resolved. If any users are still experiencing issues with their local system, please reach out to Orum Support. We apologize for the disruption

Monitoring: The mitigation has been fully applied and Orum is now working as expected. Our engineering team is actively monitoring the system for stability

Identified: The issue has been identified and a remediation measure is being applied

Investigating: We are investigating the Orum dialer not working for users

Resolved: This incident has been resolved

Monitoring: Monitoring - The third-party provider has initiated service restoration, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected.

Identified: Identified - We have identified the cause of the behavior preventing analytics queries from loading within Orum as a third-party provider challenge. Our team is coordinating directly with the external vendor to implement a resolution. At this time, no workaround is available. Please monitor status.orum.com for real-time updates.

Investigating: We are currently investigating an issue with Analytics. Details to follow

Resolved: This challenge has been resolved.

Monitoring: A fix has been implemented and we are monitoring system performance to ensure stability. Rep performance stats within Orum analytics have restored and are functioning as expected across all organizations.

Identified: Our team has identified the core of the challenge and is applying a mitigation measure.

Investigating: We are investigating reports of rep performance analytics not loading for some orgs