Orum Status

Resolved: Google Cloud status is back to normal, all systems are functional!

Monitoring: We apologize for the current disruption. Starting at approximately 11:17 am PT, some users may be sporadically experiencing challenges with analytics, detector, and other features. These behaviors are currently affected by a Google outage. Users can try to power dial, but please be advised that automated voicemail functions will not work, and you will be bridged into voicemails. Our engineering team is actively monitoring the situation with Google. We will provide an update as soon as possible. Please refer tohttp://status.cloud.google.com/ for the latest information. We appreciate your patience as we work through this. Thank you.

Monitoring: We're working on intermittent challenges with analytics; you may receive 'query failed' errors when trying to load data. Our engineering team is working as quickly as possible to prevent this behavior permanently. We are hoping to have a more substantial update by end of day, June 17. Please continue to monitor this page for the most current info

Resolved: Google Cloud status is back to normal, all systems are functional!

Monitoring: We apologize for the current disruption. Starting at approximately 11:17 am PT, some users may be sporadically experiencing challenges with analytics, detector, and other features. These behaviors are currently affected by a Google outage. Users can try to power dial, but please be advised that automated voicemail functions will not work, and you will be bridged into voicemails. Our engineering team is actively monitoring the situation with Google. We will provide an update as soon as possible. Please refer tohttp://status.cloud.google.com/ for the latest information. We appreciate your patience as we work through this. Thank you.

Monitoring: We're working on intermittent challenges with analytics; you may receive 'query failed' errors when trying to load data. Our engineering team is working as quickly as possible to prevent this behavior permanently. We are hoping to have a more substantial update by end of day, June 17. Please continue to monitor this page for the most current info

Resolved: Mitigated by applying performance improvements to the analytics engine

Investigating: We apologize for the current disruption. Starting at approximately 11:41 am PT, some users may sporadically be experiencing degraded analytics query production. While 80% or more of queries are loading as expected, some users may notice challenges. Our engineering team is actively researching and attempting to apply mitigation measures. We are flagging this as a sporadic, intermittent degradation of analytics functionality. We will provide an update as soon as possible. Please refer to status.orum.com for the latest information. We appreciate your patience as we work to address this. Thank you.

Resolved: The performance has been improved for the new analytics system to the point that we have parity with the previous system powering analytics.

Investigating: We have an update regarding analytics behaviors. We're seeing better average performance, though sporadically, failures are still occurring for data ranges of a week or longer. Additionally, large queries or results for larger organizations over a range of a few days are also encountering challenges. Kindly note that Orum call data is also passed to user CRMs. Analytics from the CRM side may be available and can be used as a workaround in the short term as well. Our engineering team is continuing to work on these behaviors and are working as quickly as possible to restore full functionality. We appreciate your continued understanding and apologize for the disruption. Thank you.

Investigating: We apologize for the current disruption. Starting at approximately 11:41 am PT, some users may sporadically be experiencing degraded analytics query production. While 80% or more of queries are loading as expected, some users may notice challenges. Our engineering team is actively researching and attempting to apply mitigation measures. We are flagging this as a sporadic, intermittent degradation of analytics functionality. We will provide an update as soon as possible. Please refer to status.orum.com for the latest information. We appreciate your patience as we work to address this. Thank you.