Orum status is Partially Degraded Service

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Orum Dialer

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Orum Analytics and Reporting

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Analytics service degraded
Started 13 Jun 2025 20:31:32 (2 days ago), still ongoing
Minor Incident
Investigating
Analytics and Reporting

We apologize for the current disruption. Starting at approximately 11:41 am PT, some users may sporadically be experiencing degraded analytics query production. While 80% or more of queries are loading as expected, some users may notice challenges. Our engineering team is actively researching and attempting to apply mitigation measures. We are flagging this as a sporadic, intermittent degradation of analytics functionality. We will provide an update as soon as possible. Please refer to status.orum.com for the latest information. We appreciate your patience as we work to address this. Thank you.

Recently Resolved Incidents

Analytics page degradation
Started 13 Jun 2025 19:02:14 (2 days ago), resolved 13 Jun 2025 19:43:22 (2 days ago)
Minor Incident
Resolved
Analytics and Reporting

We apologize for the current disruption. Starting at approximately 11:41 am PT, some users may sporadically be experiencing degraded analytics query production. While 80% or more of queries are loading as expected, some users may notice challenges. Our engineering team is actively researching and attempting to apply mitigation measures. We are flagging this as a sporadic, intermittent degradation of analytics functionality. We will provide an update as soon as possible. Please refer to status.orum.com for the latest information. We appreciate your patience as we work to address this. Thank you.

Broad outages caused by Google outage
Started 12 Jun 2025 18:21:34 (3 days ago), resolved 12 Jun 2025 23:36:31 (3 days ago)
Major Incident
Resolved
Dialer
Analytics and Reporting

We're working on intermittent challenges with analytics; you may receive 'query failed' errors when trying to load data. Our engineering team is working as quickly as possible to prevent this behavior permanently. We are hoping to have a more substantial update by end of day, June 17. Please continue to monitor this page for the most current info

Analytics not loading
Started 11 Jun 2025 20:33:53 (4 days ago), resolved 11 Jun 2025 21:34:43 (4 days ago)
Major Incident
Resolved
Analytics and Reporting

We are currently investigating this issue.

Analytics Failing to Load
Started 10 Jun 2025 18:34:00 (5 days ago), resolved 10 Jun 2025 18:40:28 (5 days ago)
Critical Incident
Resolved
Analytics and Reporting

We are currently investigating this issue.

Issues dialing in
Started 9 Jun 2025 19:15:33 (6 days ago), resolved 9 Jun 2025 19:53:01 (6 days ago)
Major Incident
Resolved
Dialer

We’re rebooting a key element of our system. Calls in progress will drop. We apologize for the inconvenience and will restore this as fast as possible

Orum Outage Survival Guide

A step-by-step guide to help you survive a Orum outage
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    Orum Components

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    Orum Main App

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    Orum Dialer

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    Issues dialing in
    Started 9 Jun 2025 19:15:33 (6 days ago), resolved 9 Jun 2025 19:53:01 (6 days ago)
    Major Incident
    Resolved
    Dialer

    We’re rebooting a key element of our system. Calls in progress will drop. We apologize for the inconvenience and will restore this as fast as possible

    Broad outages caused by Google outage
    Started 12 Jun 2025 18:21:34 (3 days ago), resolved 12 Jun 2025 23:36:31 (3 days ago)
    Major Incident
    Resolved
    Dialer
    Analytics and Reporting

    We're working on intermittent challenges with analytics; you may receive 'query failed' errors when trying to load data. Our engineering team is working as quickly as possible to prevent this behavior permanently. We are hoping to have a more substantial update by end of day, June 17. Please continue to monitor this page for the most current info

    Orum Salesfloor

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    Orum Analytics and Reporting

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    Analytics Failing to Load
    Started 10 Jun 2025 18:34:00 (5 days ago), resolved 10 Jun 2025 18:40:28 (5 days ago)
    Critical Incident
    Resolved
    Analytics and Reporting

    We are currently investigating this issue.

    Analytics not loading
    Started 11 Jun 2025 20:33:53 (4 days ago), resolved 11 Jun 2025 21:34:43 (4 days ago)
    Major Incident
    Resolved
    Analytics and Reporting

    We are currently investigating this issue.

    Broad outages caused by Google outage
    Started 12 Jun 2025 18:21:34 (3 days ago), resolved 12 Jun 2025 23:36:31 (3 days ago)
    Major Incident
    Resolved
    Dialer
    Analytics and Reporting

    We're working on intermittent challenges with analytics; you may receive 'query failed' errors when trying to load data. Our engineering team is working as quickly as possible to prevent this behavior permanently. We are hoping to have a more substantial update by end of day, June 17. Please continue to monitor this page for the most current info

    Analytics page degradation
    Started 13 Jun 2025 19:02:14 (2 days ago), resolved 13 Jun 2025 19:43:22 (2 days ago)
    Minor Incident
    Resolved
    Analytics and Reporting

    We apologize for the current disruption. Starting at approximately 11:41 am PT, some users may sporadically be experiencing degraded analytics query production. While 80% or more of queries are loading as expected, some users may notice challenges. Our engineering team is actively researching and attempting to apply mitigation measures. We are flagging this as a sporadic, intermittent degradation of analytics functionality. We will provide an update as soon as possible. Please refer to status.orum.com for the latest information. We appreciate your patience as we work to address this. Thank you.

    Analytics service degraded
    Started 13 Jun 2025 20:31:32 (2 days ago), still ongoing
    Minor Incident
    Investigating
    Analytics and Reporting

    We apologize for the current disruption. Starting at approximately 11:41 am PT, some users may sporadically be experiencing degraded analytics query production. While 80% or more of queries are loading as expected, some users may notice challenges. Our engineering team is actively researching and attempting to apply mitigation measures. We are flagging this as a sporadic, intermittent degradation of analytics functionality. We will provide an update as soon as possible. Please refer to status.orum.com for the latest information. We appreciate your patience as we work to address this. Thank you.

    Orum Detector

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    Orum Integration

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    Orum Vonage API Voice API

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    Orum Vonage Voice API

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