Fourth Status
Real-time updates of Fourth issues and outages
Fourth status is Operational
HR (UK)
Scheduling (Labour Productivity)
Payroll
Team Hours Standalone
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Active Incidents
On 1 July 2026 at approximately 13:20 BST, we became aware of an issue affecting access to the Scheduling (Labour Productivity) application for a number of customers.
The issue has now been fully resolved. As soon as it was identified, our technical teams responded immediately and began investigating. We established that the issue was related to a change within our third-party hosting provider's infrastructure and worked closely with them to restore service as quickly as possible.
Service was fully restored by 13:52 BST.
We sincerely apologise for the disruption and any inconvenience this may have caused.
A formal Root Cause Analysis (RCA) is currently being prepared, and we aim to share this within five business days.
We appreciate your patience and understanding whilst we worked to restore service as quickly as possible.
We have been made aware of an issue where historical WFM release notes have been unintentionally sent via email to subscribed customers.
This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.
We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.
No action is required from customers.
You can remain subscribed to release notes and will continue to receive them as normal going forward.
Recently Resolved Incidents
No recent incidents
Fourth Outage Survival Guide
Fourth Components
Fourth Hosted in US
HotSchedules Web Application
HotSchedules Mobile Application
HotSchedules Forecast Manager
HotSchedules Real-Time Dashboard
HotSchedules Train (Schoox)
Platform & Single Sign-on
Integration Data processing
US HR and Payroll
Analytics
Macromatix Core
Macromatix Mobile
Macromatix Forecast Manager
Macromatix Real-Time Dashboard
Inventory
Labor Productivity
Recipe & Menu Engineering
Purchasing & Inventory (Adaco)
Purchase to Pay (Tradesimple)
Fuego Admin Tool
Fuego App
Peoplematter
iQ Web App and Action Service
Tip Pooling
Fourth Hosted in EMEA
Analytics
Applicant Tracking System (ATS)
Engage
HR (UK)
We have been made aware of an issue where historical WFM release notes have been unintentionally sent via email to subscribed customers.
This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.
We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.
No action is required from customers.
You can remain subscribed to release notes and will continue to receive them as normal going forward.
Scheduling (Labour Productivity)
On 1 July 2026 at approximately 13:20 BST, we became aware of an issue affecting access to the Scheduling (Labour Productivity) application for a number of customers.
The issue has now been fully resolved. As soon as it was identified, our technical teams responded immediately and began investigating. We established that the issue was related to a change within our third-party hosting provider's infrastructure and worked closely with them to restore service as quickly as possible.
Service was fully restored by 13:52 BST.
We sincerely apologise for the disruption and any inconvenience this may have caused.
A formal Root Cause Analysis (RCA) is currently being prepared, and we aim to share this within five business days.
We appreciate your patience and understanding whilst we worked to restore service as quickly as possible.
Payroll
We have been made aware of an issue where historical WFM release notes have been unintentionally sent via email to subscribed customers.
This was caused by a technical issue during a bulk update within our help center tooling. The process has now been force-stopped, and we are working to fully mitigate any remaining notifications that may still be in transit due to email delivery latency.
We sincerely apologise for the inconvenience this may have caused and appreciate your patience while this is resolved.
No action is required from customers.
You can remain subscribed to release notes and will continue to receive them as normal going forward.
FnB (Stock Live)
Inventory (Stock R9)
Ordering (Marketplace)
Purchase to Pay (Tradesimple)
Purchasing and Inventory (Adaco)
Recipes and Menus (StarChef)
Fourth Platform & Single Sign On
ESS
Fourth App
Team Hours 3rd Party
Team Hours Standalone
On 1 July 2026 at approximately 13:20 BST, we became aware of an issue affecting access to the Scheduling (Labour Productivity) application for a number of customers.
The issue has now been fully resolved. As soon as it was identified, our technical teams responded immediately and began investigating. We established that the issue was related to a change within our third-party hosting provider's infrastructure and worked closely with them to restore service as quickly as possible.
Service was fully restored by 13:52 BST.
We sincerely apologise for the disruption and any inconvenience this may have caused.
A formal Root Cause Analysis (RCA) is currently being prepared, and we aim to share this within five business days.
We appreciate your patience and understanding whilst we worked to restore service as quickly as possible.