Fourth Status: check for Fourth outages and issues

Fourth status is Operational

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Ordering (Marketplace)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fourth Platform & Single Sign On

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

ESS

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fourth App

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

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now

Fourth Mobile Apps

Sun 5

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Wed 8

Thu 9

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now

See all 56 Fourth components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Fourth outages

Active Incidents

No active incidents

Recently Resolved Incidents

Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps

Started 9 Oct 2025 09:27:17 (3 days ago), resolved 10 Oct 2025 09:04:21 (2 days ago)

Major Incident

Resolved

Mobile Apps

Ordering (Marketplace)

Fourth Platform & Single Sign On

ESS

Fourth App

Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

Resolved: Good Morning,

After reviewing the below, we are confident the issues experienced by Microsoft have been resolved and all services provided by Fourth are no longer impacted. https://azure.status.microsoft/en-gb/status

We apologise for the disruption this has caused.

10 Oct 2025 09:04:21 (2 days ago)

Monitoring: Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved.

We will continue to monitor https://azure.status.microsoft/en-gb/status

And provide further updates if required.

9 Oct 2025 12:03:15 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:35:41 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:03:34 (3 days ago)

Investigating: We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:34:14 (3 days ago)

Investigating: UPDATE:

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:08:10 (3 days ago)

Investigating: We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:02:09 (3 days ago)

Investigating: We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix.

We apologies for the disruption to your service.

9 Oct 2025 09:50:02 (3 days ago)

Investigating: Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

9 Oct 2025 09:27:17 (3 days ago)

See all updates

Fourth Outage Survival Guide

A step-by-step guide to help you survive a Fourth outage

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Fourth Components

Fourth

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fourth Hosted in US

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

HotSchedules Web Application

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

HotSchedules Mobile Application

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

HotSchedules Forecast Manager

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

HotSchedules Real-Time Dashboard

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

HotSchedules Train (Schoox)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Platform & Single Sign-on

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Integration Data processing

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

US HR and Payroll

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Analytics

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Macromatix Core

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Macromatix Mobile

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Macromatix Forecast Manager

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Macromatix Real-Time Dashboard

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Inventory

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Labor Productivity

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Recipe & Menu Engineering

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Purchasing & Inventory (Adaco)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Purchase to Pay (Tradesimple)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fuego Admin Tool

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fuego App

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Peoplematter

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fourth Hosted in EMEA

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Analytics

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Applicant Tracking System (ATS)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Engage

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

HR (UK)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Scheduling (Labour Productivity)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Payroll

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

FnB (Stock Live)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Inventory (Stock R9)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Ordering (Marketplace)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps

Started 9 Oct 2025 09:27:17 (3 days ago), resolved 10 Oct 2025 09:04:21 (2 days ago)

Major Incident

Resolved

Mobile Apps

Ordering (Marketplace)

Fourth Platform & Single Sign On

ESS

Fourth App

Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

Resolved: Good Morning,

We apologise for the disruption this has caused.

10 Oct 2025 09:04:21 (2 days ago)

Monitoring: Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved.

We will continue to monitor https://azure.status.microsoft/en-gb/status

And provide further updates if required.

9 Oct 2025 12:03:15 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:35:41 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:03:34 (3 days ago)

Investigating: We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:34:14 (3 days ago)

Investigating: UPDATE:

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:08:10 (3 days ago)

Investigating: We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:02:09 (3 days ago)

Investigating: We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix.

We apologies for the disruption to your service.

9 Oct 2025 09:50:02 (3 days ago)

Investigating: Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

9 Oct 2025 09:27:17 (3 days ago)

See all updates

Purchase to Pay (Tradesimple)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Purchasing and Inventory (Adaco)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Recipes and Menus (StarChef)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fourth Platform & Single Sign On

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps

Started 9 Oct 2025 09:27:17 (3 days ago), resolved 10 Oct 2025 09:04:21 (2 days ago)

Major Incident

Resolved

Mobile Apps

Ordering (Marketplace)

Fourth Platform & Single Sign On

ESS

Fourth App

Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

Resolved: Good Morning,

We apologise for the disruption this has caused.

10 Oct 2025 09:04:21 (2 days ago)

Monitoring: Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved.

We will continue to monitor https://azure.status.microsoft/en-gb/status

And provide further updates if required.

9 Oct 2025 12:03:15 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:35:41 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:03:34 (3 days ago)

Investigating: We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:34:14 (3 days ago)

Investigating: UPDATE:

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:08:10 (3 days ago)

Investigating: We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:02:09 (3 days ago)

Investigating: We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix.

We apologies for the disruption to your service.

9 Oct 2025 09:50:02 (3 days ago)

Investigating: Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

9 Oct 2025 09:27:17 (3 days ago)

See all updates

ESS

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps

Started 9 Oct 2025 09:27:17 (3 days ago), resolved 10 Oct 2025 09:04:21 (2 days ago)

Major Incident

Resolved

Mobile Apps

Ordering (Marketplace)

Fourth Platform & Single Sign On

ESS

Fourth App

Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

Resolved: Good Morning,

We apologise for the disruption this has caused.

10 Oct 2025 09:04:21 (2 days ago)

Monitoring: Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved.

We will continue to monitor https://azure.status.microsoft/en-gb/status

And provide further updates if required.

9 Oct 2025 12:03:15 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:35:41 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:03:34 (3 days ago)

Investigating: We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:34:14 (3 days ago)

Investigating: UPDATE:

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:08:10 (3 days ago)

Investigating: We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:02:09 (3 days ago)

Investigating: We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix.

We apologies for the disruption to your service.

9 Oct 2025 09:50:02 (3 days ago)

Investigating: Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

9 Oct 2025 09:27:17 (3 days ago)

See all updates

Fourth App

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps

Started 9 Oct 2025 09:27:17 (3 days ago), resolved 10 Oct 2025 09:04:21 (2 days ago)

Major Incident

Resolved

Mobile Apps

Ordering (Marketplace)

Fourth Platform & Single Sign On

ESS

Fourth App

Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

Resolved: Good Morning,

We apologise for the disruption this has caused.

10 Oct 2025 09:04:21 (2 days ago)

Monitoring: Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved.

We will continue to monitor https://azure.status.microsoft/en-gb/status

And provide further updates if required.

9 Oct 2025 12:03:15 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:35:41 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:03:34 (3 days ago)

Investigating: We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:34:14 (3 days ago)

Investigating: UPDATE:

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:08:10 (3 days ago)

Investigating: We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:02:09 (3 days ago)

Investigating: We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix.

We apologies for the disruption to your service.

9 Oct 2025 09:50:02 (3 days ago)

Investigating: Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

9 Oct 2025 09:27:17 (3 days ago)

See all updates

Team Hours 3rd Party

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Team Hours Standalone

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Eparts

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fourth Communications Channels

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Phone System

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Help Centre & Chat

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Email

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fourth Hosted in APAC

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Inventory

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Purchasing & Inventory (Adaco)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Recipe & Menu Engineering (Starchef)

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Labour Productivity

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Macromatix Core

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Macromatix Mobile

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Analytics

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fourth Platform & Single Sign On

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Fourth Mobile Apps

Sun 5

Mon 6

Tue 7

Wed 8

Thu 9

Fri 10

Sat 11

now

Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps

Started 9 Oct 2025 09:27:17 (3 days ago), resolved 10 Oct 2025 09:04:21 (2 days ago)

Major Incident

Resolved

Mobile Apps

Ordering (Marketplace)

Fourth Platform & Single Sign On

ESS

Fourth App

Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

Resolved: Good Morning,

We apologise for the disruption this has caused.

10 Oct 2025 09:04:21 (2 days ago)

Monitoring: Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved.

We will continue to monitor https://azure.status.microsoft/en-gb/status

And provide further updates if required.

9 Oct 2025 12:03:15 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:35:41 (3 days ago)

Identified: UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

9 Oct 2025 11:03:34 (3 days ago)

Investigating: We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:34:14 (3 days ago)

Investigating: UPDATE:

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:08:10 (3 days ago)

Investigating: We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

9 Oct 2025 10:02:09 (3 days ago)

Investigating: We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix.

We apologies for the disruption to your service.

9 Oct 2025 09:50:02 (3 days ago)

Investigating: Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

9 Oct 2025 09:27:17 (3 days ago)

See all updates

Fourth Status

Real-time updates of Fourth issues and outages

Fourth status is Operational

Ordering (Marketplace)

Fourth Platform & Single Sign On

ESS

Fourth App

Fourth Mobile Apps

Active Incidents

Recently Resolved Incidents

Fourth Outage Survival Guide

Fourth Components

Fourth Hosted in US

HotSchedules Web Application

HotSchedules Mobile Application

HotSchedules Forecast Manager

HotSchedules Real-Time Dashboard

HotSchedules Train (Schoox)

Platform & Single Sign-on

Integration Data processing

US HR and Payroll

Analytics

Macromatix Core

Macromatix Mobile

Macromatix Forecast Manager

Macromatix Real-Time Dashboard

Inventory

Labor Productivity

Recipe & Menu Engineering

Purchasing & Inventory (Adaco)

Purchase to Pay (Tradesimple)

Fuego Admin Tool

Fuego App

Peoplematter

Fourth Hosted in EMEA

Analytics

Applicant Tracking System (ATS)

Engage

HR (UK)

Scheduling (Labour Productivity)

Payroll

FnB (Stock Live)

Inventory (Stock R9)

Ordering (Marketplace)

Purchase to Pay (Tradesimple)

Purchasing and Inventory (Adaco)

Recipes and Menus (StarChef)

Fourth Platform & Single Sign On

ESS

Fourth App

Team Hours 3rd Party

Team Hours Standalone

Eparts

Fourth Communications Channels

Phone System

Help Centre & Chat

Email

Fourth Hosted in APAC

Inventory

Purchasing & Inventory (Adaco)

Recipe & Menu Engineering (Starchef)

Labour Productivity

Macromatix Core

Macromatix Mobile

Analytics

Fourth Platform & Single Sign On

Fourth Mobile Apps

Fourth Alternatives

Commonly Used Together