Onfido status is Operational

Sun 19
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now
Document Verification
Sun 19
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now
QES
Sun 19
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now
API
Sun 19
Mon 20
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now
Dashboard
Sun 19
Mon 20
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Thu 23
Fri 24
Sat 25
now
Document Verification
Sun 19
Mon 20
Tue 21
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Thu 23
Fri 24
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now
Facial Similarity
Sun 19
Mon 20
Tue 21
Wed 22
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Fri 24
Sat 25
now
Watchlist
Sun 19
Mon 20
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now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Outage in the US region
Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
Critical Incident
Postmortem
API
Dashboard
Document Verification
Facial Similarity
Watchlist
More...

We are currently investigating this issue.

Increased turnaround time for document check processing in the EU region
Started 20 Oct 2025 12:10:19 (6 days ago), resolved 20 Oct 2025 13:07:19 (6 days ago)
Minor Incident
Postmortem
Document Verification

We are currently investigating an increase in turnaround time for document check processing in the EU region.

We will provide a status update in the next 15 minutes.

Recently Resolved Incidents

QES/OTP performance is degraded
Started 20 Oct 2025 14:48:08 (6 days ago), resolved 20 Oct 2025 20:22:08 (5 days ago)
Incident without Impact
Resolved
QES

We are experiencing degraded performance with QES and OTP services due to an ongoing issue involving AWS and our OTP provider. Our teams are actively working to resolve the situation and restore optimal functionality as soon as possible.

QES performance is affected in EU
Started 20 Oct 2025 09:57:26 (6 days ago), resolved 20 Oct 2025 12:28:22 (6 days ago)
Incident without Impact
Resolved
QES

The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.

Services down in US region
Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
Critical Incident
Resolved
API
Dashboard
Document Verification
Facial Similarity
Watchlist
More...

Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

The same issue impacted StatusPage and delayed publishing this notice.

Check processing has since resumed. We are monitoring and assessing the situation.

Onfido Outage Survival Guide

A step-by-step guide to help you survive a Onfido outage
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    Onfido Components

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Onfido Europe (onfido.com)

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    API
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Dashboard
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Applicant Form
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Document Verification
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Increased turnaround time for document check processing in the EU region
    Started 20 Oct 2025 12:10:19 (6 days ago), resolved 20 Oct 2025 13:07:19 (6 days ago)
    Minor Incident
    Postmortem
    Document Verification

    We are currently investigating an increase in turnaround time for document check processing in the EU region.

    We will provide a status update in the next 15 minutes.

    Facial Similarity
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Watchlist
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Identity Enhanced
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Right To Work
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Webhooks
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Known faces
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Autofill
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    QES
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    QES performance is affected in EU
    Started 20 Oct 2025 09:57:26 (6 days ago), resolved 20 Oct 2025 12:28:22 (6 days ago)
    Incident without Impact
    Resolved
    QES

    The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.

    QES/OTP performance is degraded
    Started 20 Oct 2025 14:48:08 (6 days ago), resolved 20 Oct 2025 20:22:08 (5 days ago)
    Incident without Impact
    Resolved
    QES

    We are experiencing degraded performance with QES and OTP services due to an ongoing issue involving AWS and our OTP provider. Our teams are actively working to resolve the situation and restore optimal functionality as soon as possible.

    Device Intelligence
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Onfido USA (us.onfido.com)

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    API
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Dashboard
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Document Verification
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Facial Similarity
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Watchlist
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Identity Enhanced
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Webhooks
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Known faces
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Autofill
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Device Intelligence
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Services down in US region
    Started 20 Oct 2025 06:48:20 (6 days ago), resolved 20 Oct 2025 10:07:32 (6 days ago)
    Critical Incident
    Resolved
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    Due to an outage with our cloud provider we were not able to receive check creation requests or process checks since shortly after 06:48 UTC. The impact was specific to the US region.

    The same issue impacted StatusPage and delayed publishing this notice.

    Check processing has since resumed. We are monitoring and assessing the situation.

    Outage in the US region
    Started 20 Oct 2025 13:45:48 (6 days ago), resolved 20 Oct 2025 20:19:58 (5 days ago)
    Critical Incident
    Postmortem
    API
    Dashboard
    Document Verification
    Facial Similarity
    Watchlist
    More...

    We are currently investigating this issue.

    Onfido Canada (ca.onfido.com)

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    API
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Dashboard
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Document Verification
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Facial Similarity
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Webhooks
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Known faces
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Autofill
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Device Intelligence
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Onfido JS SDK Services

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Onfido Europe (onfido.app)

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Smart Capture Links
    Sun 19
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    Tue 21
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    Sat 25
    now

    Commonly Used Together