Adaptavist Cloud Apps Status

Resolved: All issues with filter syncing have now been resolved. Thank you for your patience.

Monitoring: We are waiting for a fix to reach production and continue to monitor the situation.

Monitoring: We are no longer seeing any issues in ScriptRunner ES for the EU region. There are very few issues in US region and only in relation to users with filters related to issueFieldMatch.

Monitoring: We are currently monitoring the response to the changes.

Identified: An issue has been identified and fix deployed.

Investigating: We are going to continue investigating this issue on Monday. We are confident that the impact is currently low, and that only in a small minority of cases will filters take slightly longer to sync than usual. We will continue to update this incident when we have more information.

Investigating: We are still investigating this issue and will provide further updates as those become available

Investigating: We are still investigating the root cause, the fix which has been deployed so far has not mitigated the issue.

Investigating: We are continuing to investigate the remaining errors affecting a small subset of customers. Further updates will be provided as new information becomes available.

Investigating: The most recent fix did not stop all errors. However, only a very small percentage of filters and customers are affected. A team will continue to monitor and investigate the situation.

Investigating: We have now identified an issue and are deploying a fix.

Investigating: We have made some changes in configuration and are monitoring the situation.

Investigating: We've noticed some errors in the service responsible for filter syncing. This means that some filters might not be syncing and require manual sync. We are currently investigating this issue and will provide an update when we've found the root of the problem.

Resolved: The backlog of events has now been processed and filter results should be accurate again. Thank you for your patience.

Identified: We are currently experiencing delays in syncing issue properties meaning some filter results may be out of date since Friday 11th July. We know the issue and are working on clearing the queue.