Pronto Status
Real-time updates of Pronto issues and outages
Pronto status is Operational
Pronto Platform
Pronto Web App
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Active Incidents
No active incidents
Recently Resolved Incidents
Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages.
The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it.
No messages or data have been lost. Messages sent while the service is unavailable may fail to send and will need to be resent once service is restored.
We are monitoring the AWS incident closely and will post updates here as we learn more.
Pronto Outage Survival Guide
Pronto Components
Pronto Platform
Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages.
The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it.
No messages or data have been lost. Messages sent while the service is unavailable may fail to send and will need to be resent once service is restored.
We are monitoring the AWS incident closely and will post updates here as we learn more.
Pronto Web App
Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages.
The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it.
No messages or data have been lost. Messages sent while the service is unavailable may fail to send and will need to be resent once service is restored.
We are monitoring the AWS incident closely and will post updates here as we learn more.