Imperva Status

Resolved: Monitoring has confirmed that the environment remains stable, with no further issues observed. The incident is now confirmed as resolved, and normal service has been restored.

Monitoring: The issues affecting Management Portal login and SSL Certificate Management have been remediated, and all functionality is currently operating as expected. Our technical teams are actively monitoring the environment to confirm service stability and ensure continued normal operation. The next update will be provided as further information becomes available.

Identified: Our technical teams continue to work toward fully restoring SSL Certificate Management functionality. Management Portal login and other core functionality are operating as expected. The remaining impact is limited to SSL Certificate Management. Customer websites and traffic remain fully covered by SSL and protected at this time. Further updates will be provided as we continue to work toward full remediation.

Identified: Our technical teams have identified the issue and are actively working toward full service restoration. At this time, login access to the Management Portal has been restored. However, SSL Certificate Management functionality remains unavailable, and the team is working to apply a fix and restore this functionality. Customer websites and traffic remain fully covered by SSL and protected at this time.

Investigating: Login to the Management Portal has been restored, and users are currently able to access the portal. Most core functionality is available; however, SSL Certificate Management functionality remains unavailable while our technical teams continue to investigate and work toward full service restoration. Customer websites and traffic remain fully protected at this time. Next update on this incident will be shared no later than 19:55 UTC.

Investigating: Our technical teams continue to investigate the issue affecting access to the Management Portal. Following adjustments to the affected services, we are seeing signs of improvement, including successful login attempts. The teams are continuing to investigate the underlying root cause and work toward a permanent resolution. Customer websites and traffic remain fully protected at this time. Further updates will be provided as the investigation progresses.

Investigating: Our technical teams continue to actively investigate an issue affecting the ability to log in to the Management Portal. Customer sites remain fully protected at this time, with no impact to their protection services. Next update on the incident will be shared no later than 18:46 UTC.

Investigating: Our technical teams are actively investigating an issue affecting access to the Management Portal. The teams are working to identify the cause and restore services. Next update on the incident will be shared no later than 18:32 UTC.

Investigating: We have discovered a service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow. Next Update on this incident will be shared no later than 18:00 UTC

Resolved: Technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. PoP is fully operational and ready for service.

Monitoring: Traffic has been restored to the Madrid, Spain (MAD) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We have identified an issue in the Madrid, Spain data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. _   _ Further updates will be shared as more information becomes available.