Imperva Status

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: The affected network path remains bypassed as a precautionary measure to ensure continued service stability across the Imperva network. Following the mitigation actions implemented, service has been restored to normal and no further customer impact has been observed.

Our teams continue to closely monitor the environment to ensure ongoing stability. At this time, the bypass remains in place while the external network issue is being addressed. Additional updates will be provided as more information becomes available.

Monitoring: To maintain service stability, the impacted upstream provider remains bypassed. Our teams continue to closely monitor the environment and are working with the upstream provider to gather further information. Additional updates will be provided as more details become available.

Monitoring: We have rerouted traffic away from the affected carrier in the impacted PoPs, mitigating customer impact. We will continue to closely monitor the environment to ensure ongoing service stability.

Investigating: One of our upstream providers is currently experiencing a major outage. We are contacting the provider to gather more information about the issue. As a mitigation, we have rerouted traffic away from the affected carrier at the impacted PoPs, which has mitigated customer impact. We will continue to closely monitor the environment to ensure ongoing service stability. Further updates will be provided as more information becomes available.

Resolved: Imperva identified an issue in the London (LCY) PoP that impacted a subset of customers who experienced packet loss, connection timeouts, and intermittent connectivity issues. The issue was traced to one of Imperva's third-party internet service providers. To mitigate the impact, Imperva rerouted traffic and bypassed the affected provider. Following this mitigation, service was restored and performance returned to normal levels.

Resolved: Service in the data center has been restored to normal. This incident has been resolved.

Monitoring: The MAD (Madrid) PoP has been successfully activated and returned to service. Our technical teams will continue to closely monitor the PoP to ensure stability and performance.

Identified: The team is preparing to begin the PoP activation shortly. We will closely monitor the PoP throughout the activation and provide further updates as the process progresses. The next update on this incident will be provided no later than 01:00 UTC on 29 September 2026.

Identified: The connectivity issue has been identified and resolved by our technical teams, and the system will continue to be monitored for stability.

The MAD (Madrid) PoP will be returned to service during the low traffic period for this PoP. This is scheduled for around 0001UTC Tuesday 29th September.

A further update will be posted once this process has been completed.

Investigating: We continue to investigate the connectivity issue affecting the Madrid (MAD) PoP. Traffic remains rerouted through alternate PoPs as a mitigation measure while investigations continue.

Current monitoring indicates network services remain stable and traffic is being successfully handled through alternate locations.

The MAD PoP will be returned to service once investigation and validation activities have been completed. We will continue to provide updates as more information becomes available.

Identified: We have identified a connectivity issue affecting the Madrid (MAD) PoP. As a mitigation measure, traffic is being rerouted through alternate locations to reduce customer impact while our teams investigate. Some customers may experience intermittent latency or connectivity degradation. We are actively working to resolve the issue and will provide updates as more information becomes available.

Resolved: The issue affecting multiple PoPs has been resolved. Services have recovered, and GRE tunnel connectivity has been restored across the impacted locations. Customers should no longer experience elevated latency or Error 20 responses related to this event.

Our teams have validated service recovery and continue to monitor the environment to ensure ongoing stability.

Monitoring: We continue to observe stable operations across the previously affected PoPs, with no further signs of impact at this time.

Engineering teams remain engaged and are closely monitoring the environment while the investigation into the underlying cause continues. We will provide a final update once monitoring activities have been completed.

Identified: We have restored traffic flow across all previously affected PoPs, and GRE tunnel connectivity has been re-established. Traffic is currently routing as expected.

While service has stabilized, our engineering teams remain actively engaged in investigating the underlying cause of the issue and monitoring the environment closely. Customers may have experienced increased latency, Error 20 responses, or GRE tunnel connectivity issues during the period of impact.

We will continue to provide updates as our investigation progresses - the next update will be no later than 09:09 UTC

Identified: We have identified an issue affecting multiple network locations (PoPs). Customers may experience increased latency, encounter Error 20 responses, and may be impacted by GRE tunnel connectivity issues.

Our engineering teams are actively investigating the issue to determine the full scope, impact, and underlying cause. We are working to restore normal service as quickly as possible and will provide updates as more information becomes available.

Monitoring: We have implemented corrective actions and service has returned to normal operation. The affected GRE tunnels have been successfully re-established, and traffic is flowing as expected across the previously impacted locations.

Customers should no longer experience the increased latency or Error 20 responses previously observed. We are continuing to monitor the environment closely to ensure stability.

Investigating: We have identified an issue affecting the XSP (Singapore) PoP. Customers may experience increased latency, Error 20 responses, and connectivity impacts related to GRE tunnels.

Our teams are actively investigating the issue and working to determine the scope, impact, and root cause. We will provide further updates as soon as additional information becomes available.

The next update will not be later than 08:10am UTC