Imperva Status

Identified: We are working on remedial actions to mitigate the impact to customers at this time. Further updates will be provided as information becomes available.

Identified: Following maintenance work on the Santiago, Chile (SCL) Data Center, we have identified a network issue. Traffic is being rerouted through an alternate data center in the region for Network DDOS customers in SCL. These customers may encounter some latency for the duration of the reroute.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

Resolved: Service for the SJC PoP has remained stable and functioning normally. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.

Monitoring: A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal. Further updates will be provided as information becomes available.

Investigating: We have discovered a service degradation that is affecting the SJC PoP, which may result in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.

Resolved: The Cloud WAF Dashboards in the Imperva Management Portal have remained responsive and no data has been lost during this event. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.

Monitoring: We are continuing to monitor in order to ensure the continued stability of the service. Further updates will be provided as information becomes available.

Identified: We have identified the source of the service degradation affecting the Imperva Management Portal Realtime dashboard displaying inaccurate server down alerts. We are working on remedial actions to mitigate the degradation at this time. Further updates will be provided as information becomes available.

Investigating: We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.