Global Payments Status
Real-time updates of Global Payments issues and outages
Global Payments status is Operational
Sierra
GSAP Canada
GNAP Canada
Portico Canada ATL/RIC
Portico Canada GCP
GPAPI Canada
NWS / PetroPay
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Active Incidents
No active incidents
Recently Resolved Incidents
Service: MasterCard
Impacted Segment: Canada
Impact Start time: 08/15/2026 - 00:02 ET
Impact End time: 08/15/2026 - 01:31 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments.
Actions Taken: MasterCard has been engaged to investigate
Service: Cartes de MasterCard
Segment impacté: Canada
Début de l’impact: 08/15/2026 - 00:02 ET HE
Fin de l’impact: 08/15/2026 - 01:31 ET HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments.
Action prise: MasterCard est engagé pour enquêter
We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments.
Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks
Impacted Segment: Canada
Impact Start time: 08/11/2026 - 13:07 EDT
Impact End time: 08/11/2026 - 13:30 EDT
Summary: Global Payments merchants may have experienced intermittent transaction timeouts between 13:07 and 13:30 ET when processing debit card transactions issued by RBC, Tangerine, ATB Financial, and Meridian Credit Union. This issue is external to Global Payments
Actions Taken: Interac and Issuing Bank have been engaged to investigate
Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB
Segment impacté: Canada
Début de l’impact: 08/11/2026 - 13:07 HE
Fin de l’impact: 08/11/2026 - 13:30 HE
Résumé: Les marchands de Global Payments pourraient avoir observé des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, ATB Financial et Meridian Credit Union Limited entre 13:07 et 13:30 HE. Ce problème est externe à Global Payments.
Action prise: Interac et les banques émettrice ont été engagés pour enquêter
Global Payments Outage Survival Guide
Global Payments Components
Global Payments Central Station
Global Payments ELAPP
Boarding
Email Notification
Global Payments ELAPP API
Global Payments File Transfer Mailbox
Global Payments MerchantFlo
Global Payments SFTP Mailbox
Global Payments Transaction Central
Hosted
Virtual Terminal
Recurring Billing
Batch Upload
Web Services
ACH Processing
Global Payments Transaction Express (TXP)
Hosted
Virtual Terminal
Batch Upload
Recurring Billing
Tokenization / Manual Billing
ProcessNow / Mobile Payment Acceptance
ACH Processing
Web Services
Integrated Widget
Global Payments TransIT
Merchant Center
Hosted
WebPASS / Virtual Terminal
CounterPASS/POS
MultiPASS / API Integration
Mobile Payment Acceptance
Settlement / Funding
Auto-Boarding
Global Payments Transaction Summary
Global Payments TransLink
Global Payments Info Center
Global Payments Merchant Authorization Platform/Core
Batch Authorization System (BAS)
Saratoga
Sierra
We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments.
Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Summit
Global Payments Genius POS
Platform Overall
Server & Platform Connectivity (API)
Back Office (Portal)
Global Payments - Canada
GSAP Canada
Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks
Impacted Segment: Canada
Impact Start time: 08/11/2026 - 13:07 EDT
Impact End time: 08/11/2026 - 13:30 EDT
Summary: Global Payments merchants may have experienced intermittent transaction timeouts between 13:07 and 13:30 ET when processing debit card transactions issued by RBC, Tangerine, ATB Financial, and Meridian Credit Union. This issue is external to Global Payments
Actions Taken: Interac and Issuing Bank have been engaged to investigate
Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB
Segment impacté: Canada
Début de l’impact: 08/11/2026 - 13:07 HE
Fin de l’impact: 08/11/2026 - 13:30 HE
Résumé: Les marchands de Global Payments pourraient avoir observé des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, ATB Financial et Meridian Credit Union Limited entre 13:07 et 13:30 HE. Ce problème est externe à Global Payments.
Action prise: Interac et les banques émettrice ont été engagés pour enquêter
Service: MasterCard
Impacted Segment: Canada
Impact Start time: 08/15/2026 - 00:02 ET
Impact End time: 08/15/2026 - 01:31 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments.
Actions Taken: MasterCard has been engaged to investigate
Service: Cartes de MasterCard
Segment impacté: Canada
Début de l’impact: 08/15/2026 - 00:02 ET HE
Fin de l’impact: 08/15/2026 - 01:31 ET HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments.
Action prise: MasterCard est engagé pour enquêter
GNAP Canada
Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks
Impacted Segment: Canada
Impact Start time: 08/11/2026 - 13:07 EDT
Impact End time: 08/11/2026 - 13:30 EDT
Summary: Global Payments merchants may have experienced intermittent transaction timeouts between 13:07 and 13:30 ET when processing debit card transactions issued by RBC, Tangerine, ATB Financial, and Meridian Credit Union. This issue is external to Global Payments
Actions Taken: Interac and Issuing Bank have been engaged to investigate
Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB
Segment impacté: Canada
Début de l’impact: 08/11/2026 - 13:07 HE
Fin de l’impact: 08/11/2026 - 13:30 HE
Résumé: Les marchands de Global Payments pourraient avoir observé des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, ATB Financial et Meridian Credit Union Limited entre 13:07 et 13:30 HE. Ce problème est externe à Global Payments.
Action prise: Interac et les banques émettrice ont été engagés pour enquêter
Service: MasterCard
Impacted Segment: Canada
Impact Start time: 08/15/2026 - 00:02 ET
Impact End time: 08/15/2026 - 01:31 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments.
Actions Taken: MasterCard has been engaged to investigate
Service: Cartes de MasterCard
Segment impacté: Canada
Début de l’impact: 08/15/2026 - 00:02 ET HE
Fin de l’impact: 08/15/2026 - 01:31 ET HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments.
Action prise: MasterCard est engagé pour enquêter
GPEcom Canada
Portico Canada ATL/RIC
Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks
Impacted Segment: Canada
Impact Start time: 08/11/2026 - 13:07 EDT
Impact End time: 08/11/2026 - 13:30 EDT
Summary: Global Payments merchants may have experienced intermittent transaction timeouts between 13:07 and 13:30 ET when processing debit card transactions issued by RBC, Tangerine, ATB Financial, and Meridian Credit Union. This issue is external to Global Payments
Actions Taken: Interac and Issuing Bank have been engaged to investigate
Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB
Segment impacté: Canada
Début de l’impact: 08/11/2026 - 13:07 HE
Fin de l’impact: 08/11/2026 - 13:30 HE
Résumé: Les marchands de Global Payments pourraient avoir observé des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, ATB Financial et Meridian Credit Union Limited entre 13:07 et 13:30 HE. Ce problème est externe à Global Payments.
Action prise: Interac et les banques émettrice ont été engagés pour enquêter
Service: MasterCard
Impacted Segment: Canada
Impact Start time: 08/15/2026 - 00:02 ET
Impact End time: 08/15/2026 - 01:31 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments.
Actions Taken: MasterCard has been engaged to investigate
Service: Cartes de MasterCard
Segment impacté: Canada
Début de l’impact: 08/15/2026 - 00:02 ET HE
Fin de l’impact: 08/15/2026 - 01:31 ET HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments.
Action prise: MasterCard est engagé pour enquêter
Portico Canada GCP
Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks
Impacted Segment: Canada
Impact Start time: 08/11/2026 - 13:07 EDT
Impact End time: 08/11/2026 - 13:30 EDT
Summary: Global Payments merchants may have experienced intermittent transaction timeouts between 13:07 and 13:30 ET when processing debit card transactions issued by RBC, Tangerine, ATB Financial, and Meridian Credit Union. This issue is external to Global Payments
Actions Taken: Interac and Issuing Bank have been engaged to investigate
Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB
Segment impacté: Canada
Début de l’impact: 08/11/2026 - 13:07 HE
Fin de l’impact: 08/11/2026 - 13:30 HE
Résumé: Les marchands de Global Payments pourraient avoir observé des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, ATB Financial et Meridian Credit Union Limited entre 13:07 et 13:30 HE. Ce problème est externe à Global Payments.
Action prise: Interac et les banques émettrice ont été engagés pour enquêter
Service: MasterCard
Impacted Segment: Canada
Impact Start time: 08/15/2026 - 00:02 ET
Impact End time: 08/15/2026 - 01:31 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments.
Actions Taken: MasterCard has been engaged to investigate
Service: Cartes de MasterCard
Segment impacté: Canada
Début de l’impact: 08/15/2026 - 00:02 ET HE
Fin de l’impact: 08/15/2026 - 01:31 ET HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments.
Action prise: MasterCard est engagé pour enquêter
Portico Canada VT
GPAPI Canada
Service: Interac Debit Card - RBC, Tangerine, Meridian Credit Union Limited and ATB Banks
Impacted Segment: Canada
Impact Start time: 08/11/2026 - 13:07 EDT
Impact End time: 08/11/2026 - 13:30 EDT
Summary: Global Payments merchants may have experienced intermittent transaction timeouts between 13:07 and 13:30 ET when processing debit card transactions issued by RBC, Tangerine, ATB Financial, and Meridian Credit Union. This issue is external to Global Payments
Actions Taken: Interac and Issuing Bank have been engaged to investigate
Service: Cartes de débit Interac - Banques RBC, Tangerine, Meridian Credit Union Limited et ATB
Segment impacté: Canada
Début de l’impact: 08/11/2026 - 13:07 HE
Fin de l’impact: 08/11/2026 - 13:30 HE
Résumé: Les marchands de Global Payments pourraient avoir observé des délais d'attente lors du traitement des cartes de débit de la Banque RBC, Tangerine, ATB Financial et Meridian Credit Union Limited entre 13:07 et 13:30 HE. Ce problème est externe à Global Payments.
Action prise: Interac et les banques émettrice ont été engagés pour enquêter
Service: MasterCard
Impacted Segment: Canada
Impact Start time: 08/15/2026 - 00:02 ET
Impact End time: 08/15/2026 - 01:31 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments.
Actions Taken: MasterCard has been engaged to investigate
Service: Cartes de MasterCard
Segment impacté: Canada
Début de l’impact: 08/15/2026 - 00:02 ET HE
Fin de l’impact: 08/15/2026 - 01:31 ET HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments.
Action prise: MasterCard est engagé pour enquêter
Loblaws Only
Global Payments EVO
Global Payments Heartland
NWS / PetroPay
We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments.
Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.
VAPS
We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments.
Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Exchange
We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments.
Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Portico
We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments.
Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Heartland ACH
GSAP-NA
We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments.
Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.