CoinJar status is Partially Degraded Service

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CoinJar Website

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CoinJar for iOS and Android

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CoinJar Support

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Delays with responding to Support Requests
Started 16 Jul 2025 00:03:15 (28 days ago), still ongoing
Minor Incident
Identified
CoinJar Support

We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.

Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.

To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.

We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.

In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/

Thank you for your patience and understanding during this period of exceptional growth.

Recently Resolved Incidents

Incident: CoinJar App and Website Temporarily Unavailable
Started 7 Aug 2025 00:47:30 (6 days ago), resolved 7 Aug 2025 05:04:36 (5 days ago)
Critical Incident
Resolved
CoinJar Website
CoinJar for iOS and Android

We are currently experiencing an outage affecting both our website and mobile app. Users may be unable to access our services at this time. Our technical team is actively investigating the issue and working to restore normal operations as quickly as possible.

We apologise for the inconvenience and appreciate your patience. Further updates will be provided as soon as more information becomes available.

Thank you for your understanding.

CoinJar Outage Survival Guide

A step-by-step guide to help you survive a CoinJar outage
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    CoinJar Components

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    CoinJar Website

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    Incident: CoinJar App and Website Temporarily Unavailable
    Started 7 Aug 2025 00:47:30 (6 days ago), resolved 7 Aug 2025 05:04:36 (5 days ago)
    Critical Incident
    Resolved
    CoinJar Website
    CoinJar for iOS and Android

    We are currently experiencing an outage affecting both our website and mobile app. Users may be unable to access our services at this time. Our technical team is actively investigating the issue and working to restore normal operations as quickly as possible.

    We apologise for the inconvenience and appreciate your patience. Further updates will be provided as soon as more information becomes available.

    Thank you for your understanding.

    CoinJar Exchange

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    CoinJar Bank Deposits & Withdrawals

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    CoinJar Cryptocurrency conversions (buying & selling)

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    CoinJar Cryptocurrency Payments

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    CoinJar Card

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    CoinJar for iOS and Android

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    Incident: CoinJar App and Website Temporarily Unavailable
    Started 7 Aug 2025 00:47:30 (6 days ago), resolved 7 Aug 2025 05:04:36 (5 days ago)
    Critical Incident
    Resolved
    CoinJar Website
    CoinJar for iOS and Android

    We are currently experiencing an outage affecting both our website and mobile app. Users may be unable to access our services at this time. Our technical team is actively investigating the issue and working to restore normal operations as quickly as possible.

    We apologise for the inconvenience and appreciate your patience. Further updates will be provided as soon as more information becomes available.

    Thank you for your understanding.

    CoinJar Sandbox

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    CoinJar Support

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    Delays with responding to Support Requests
    Started 16 Jul 2025 00:03:15 (28 days ago), still ongoing
    Minor Incident
    Identified
    CoinJar Support

    We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.

    Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.

    To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.

    We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.

    In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/

    Thank you for your patience and understanding during this period of exceptional growth.