CoinJar status is Partially Degraded Service

Sun 13
Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
now

CoinJar Support

Sun 13
Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of CoinJar outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.

Active Incidents

Delays with responding to Support Requests
Started 16 Jul 2025 00:03:15 (5 days ago), still ongoing
Minor Incident
Identified
CoinJar Support

We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.

Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.

To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.

We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.

In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/

Thank you for your patience and understanding during this period of exceptional growth.

Recently Resolved Incidents

No recent incidents

CoinJar Outage Survival Guide

A step-by-step guide to help you survive a CoinJar outage
NaN%

    CoinJar Components

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now

    CoinJar Website

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now

    CoinJar Exchange

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now

    CoinJar Bank Deposits & Withdrawals

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now

    CoinJar Cryptocurrency conversions (buying & selling)

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now

    CoinJar Cryptocurrency Payments

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now

    CoinJar Card

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now

    CoinJar for iOS and Android

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now

    CoinJar Sandbox

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now

    CoinJar Support

    Sun 13
    Mon 14
    Tue 15
    Wed 16
    Thu 17
    Fri 18
    Sat 19
    now
    Delays with responding to Support Requests
    Started 16 Jul 2025 00:03:15 (5 days ago), still ongoing
    Minor Incident
    Identified
    CoinJar Support

    We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.

    Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.

    To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.

    We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.

    In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/

    Thank you for your patience and understanding during this period of exceptional growth.