CoinJar status is Partially Degraded Service

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CoinJar Support

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Active Incidents

Delays with responding to Support Requests
Started 16 Jul 2025 00:03:15 (2 months ago), still ongoing
Minor Incident
Identified
CoinJar Support

We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.

Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.

To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.

We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.

In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/

Thank you for your patience and understanding during this period of exceptional growth.

Recently Resolved Incidents

No recent incidents

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    Delays with responding to Support Requests
    Started 16 Jul 2025 00:03:15 (2 months ago), still ongoing
    Minor Incident
    Identified
    CoinJar Support

    We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.

    Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.

    To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.

    We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.

    In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/

    Thank you for your patience and understanding during this period of exceptional growth.