FormAssembly status is Under Maintenance

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Salesforce Connector
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Salesforce Prefill Connector
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FormAssembly Support Live Chat

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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Salesforce Connector Authorization Issues
Started 24 Jul 2026 22:05:31 (12 days ago), resolved 31 Jul 2026 21:38:08 (5 days ago)
Minor Incident
Resolved
Salesforce Connector
Salesforce Prefill Connector

We are currently investigating reports of broken or invalid Salesforce authorizations affecting some accounts.

Follow the steps below to restore the connection:

  • Before reauthorizing, check how many active connections you currently have in Salesforce. Click your profile icon in the upper-right corner of Salesforce, then go to Settings > Manage Connections.
  • In the OAuth Apps table, check how many times FormAssembly Connector appears. Salesforce allows a maximum of five connections per connected app.
    • If you already have five FormAssembly Connector connections, revoke any connections with the lowest use count. This will free up a token and help prevent Salesforce from revoking a connection that is still actively being used. Next, return to FormAssembly. Hover over your username in the upper-right corner and select External Authorizations. Reauthorize any connections marked as invalid.
    • If you have fewer than five connections, hover over your username in the upper-right corner of FormAssembly and select External Authorizations. Then, reauthorize any connections marked as invalid.

If you continue to run into issues, please contact our support team.

FormAssembly Outage Survival Guide

A step-by-step guide to help you survive a FormAssembly outage
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    FormAssembly Components

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    FormAssembly.com

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    FormAssembly API

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    FormAssembly Professional/Premier

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    FormAssembly Essentials

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    FormAssembly Team

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    FormAssembly Basic

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    FormAssembly Enterprise

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    FormAssembly Compliance

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    FormAssembly Government

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    FormAssembly Salesforce

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    Salesforce Connector
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    Salesforce Connector Authorization Issues
    Started 24 Jul 2026 22:05:31 (12 days ago), resolved 31 Jul 2026 21:38:08 (5 days ago)
    Minor Incident
    Resolved
    Salesforce Connector
    Salesforce Prefill Connector

    We are currently investigating reports of broken or invalid Salesforce authorizations affecting some accounts.

    Follow the steps below to restore the connection:

    • Before reauthorizing, check how many active connections you currently have in Salesforce. Click your profile icon in the upper-right corner of Salesforce, then go to Settings > Manage Connections.
    • In the OAuth Apps table, check how many times FormAssembly Connector appears. Salesforce allows a maximum of five connections per connected app.
      • If you already have five FormAssembly Connector connections, revoke any connections with the lowest use count. This will free up a token and help prevent Salesforce from revoking a connection that is still actively being used. Next, return to FormAssembly. Hover over your username in the upper-right corner and select External Authorizations. Reauthorize any connections marked as invalid.
      • If you have fewer than five connections, hover over your username in the upper-right corner of FormAssembly and select External Authorizations. Then, reauthorize any connections marked as invalid.

    If you continue to run into issues, please contact our support team.

    Salesforce Prefill Connector
    Thu 30
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    now
    Salesforce Connector Authorization Issues
    Started 24 Jul 2026 22:05:31 (12 days ago), resolved 31 Jul 2026 21:38:08 (5 days ago)
    Minor Incident
    Resolved
    Salesforce Connector
    Salesforce Prefill Connector

    We are currently investigating reports of broken or invalid Salesforce authorizations affecting some accounts.

    Follow the steps below to restore the connection:

    • Before reauthorizing, check how many active connections you currently have in Salesforce. Click your profile icon in the upper-right corner of Salesforce, then go to Settings > Manage Connections.
    • In the OAuth Apps table, check how many times FormAssembly Connector appears. Salesforce allows a maximum of five connections per connected app.
      • If you already have five FormAssembly Connector connections, revoke any connections with the lowest use count. This will free up a token and help prevent Salesforce from revoking a connection that is still actively being used. Next, return to FormAssembly. Hover over your username in the upper-right corner and select External Authorizations. Reauthorize any connections marked as invalid.
      • If you have fewer than five connections, hover over your username in the upper-right corner of FormAssembly and select External Authorizations. Then, reauthorize any connections marked as invalid.

    If you continue to run into issues, please contact our support team.

    Salesforce Marketing Cloud Connector
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    FormAssembly Autosuggest service

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    FormAssembly Emails

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    FormAssembly Background services

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    FormAssembly Support Live Chat

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