ActivTrak Status

Resolved: This incident has been resolved. The Watchdog user entry has been removed. No further action is required.

Investigating: We are continuing to investigate this issue.

Investigating: The Watchdog entry is tied to a background service that’s part of the ActivTrak agent. Its purpose is to monitor the agent and restart it if needed to ensure continuous data collection. It is not a real user, does not collect any additional data, and does not impact reporting or insights. We’re actively investigating why it may be appearing as a user profile and will resolve it. No action is required on your end, and there’s no impact to your service. Until this is resolved, it will consume a license.

Resolved: This incident has been resolved. If you continue to experience issues, please log out and log back in to refresh your session. We apologize for the disruption and thank you for your patience.

Monitoring: We have identified the root cause and implemented a fix. We will continue to monitor the logs for any furhter elevated error rates.

Investigating: We're experiencing an elevated level of application errors and are currently looking into the issue.