fieldd status is Operational

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    fieldd Components

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    fieldd Service App

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    fieldd Service App-Branded

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    fieldd Customer App-Branded

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    fieldd Push Notifications

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    fieldd Online CRM

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    fieldd Online Bookings

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    fieldd Online Invoices

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    fieldd API

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    fieldd SendGrid API

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    fieldd Twilio SMS

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    fieldd AWS ec2-ap-southeast-2

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    fieldd AWS ec2-us-east-1

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    fieldd AWS ec2-eu-west-3

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    fieldd AWS ec2-ca-central-1

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    fieldd Stripe API

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    fieldd Google Cloud Platform Google Cloud DNS

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    fieldd Xero Ltd - API Accounting API

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    fieldd Alternatives

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    Kickserv Text Notifications

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    Unformatted links in text messages
    Started 12 Dec 2023 15:21:44 (11 months ago), still ongoing
    Minor Incident
    Identified
    Text Notifications
    Email Notifications

    Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following:

    https://kck.sv/mrz2

    However, Rebrandly's API is currently reporting an error, and our links are going unshortened:

    https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU

    This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.

    We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.

    Kickserv Email Notifications

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    Unformatted links in text messages
    Started 12 Dec 2023 15:21:44 (11 months ago), still ongoing
    Minor Incident
    Identified
    Text Notifications
    Email Notifications

    Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following:

    https://kck.sv/mrz2

    However, Rebrandly's API is currently reporting an error, and our links are going unshortened:

    https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU

    This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.

    We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.

    See all
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