Breach Secure Now status is Partially Degraded Service

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Breach Secure Now User Management

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Breach Secure Now Catch Phish

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Active Incidents

User Screen Name Edits Not Saving
Started 29 May 2025 14:35:14 (3 days ago), still ongoing
Minor Incident
Investigating
User Management

We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged.

Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience.

Catch Phish Loading Issue
Started 25 Feb 2025 17:41:50 (3 months ago), still ongoing
Minor Incident
Monitoring
Catch Phish

An issue has been identified with the Catch Phish Email Plug-in not loading for some users. The cause of this issue has been linked to an update made by Microsoft which turns off all legacy Exchange user identity and callback tokens by default for Exchange Online tenants, encouraging the adoption of Nested App Authentication (NAA). This change affects Outlook add-ins that rely on these tokens, potentially impacting their functionality. Administrators can temporarily turn legacy tokens back on, but Microsoft will permanently disable them for all tenants by June 2025. We are working to ensure the smooth operation of Catch Phish while looking into options for the future. Thank you for your patience.

Recently Resolved Incidents

No recent incidents

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    User Screen Name Edits Not Saving
    Started 29 May 2025 14:35:14 (3 days ago), still ongoing
    Minor Incident
    Investigating
    User Management

    We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged.

    Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience.

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    Catch Phish Loading Issue
    Started 25 Feb 2025 17:41:50 (3 months ago), still ongoing
    Minor Incident
    Monitoring
    Catch Phish

    An issue has been identified with the Catch Phish Email Plug-in not loading for some users. The cause of this issue has been linked to an update made by Microsoft which turns off all legacy Exchange user identity and callback tokens by default for Exchange Online tenants, encouraging the adoption of Nested App Authentication (NAA). This change affects Outlook add-ins that rely on these tokens, potentially impacting their functionality. Administrators can temporarily turn legacy tokens back on, but Microsoft will permanently disable them for all tenants by June 2025. We are working to ensure the smooth operation of Catch Phish while looking into options for the future. Thank you for your patience.

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