Breach Secure Now status is Partially Degraded Service

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Breach Secure Now Simulated Phishing

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Breach Secure Now User Management

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Breach Secure Now Catch Phish

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Active Incidents

Issue Deleting or Archiving Inactive Clients
Started 29 Sep 2025 21:02:28 (7 days ago), still ongoing
Minor Incident
Investigating
User Management

An issue is preventing the deletion or archiving of inactive clients in the portal. When attempting this action as either a Partner Admin or Support Admin, a “Status 400” error is displayed.

Our team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience.

Catch Phish Upgrade Needed Before Microsoft Exchange Online Token Shutdown
Started 25 Sep 2025 14:09:47 (11 days ago), still ongoing
Incident without Impact
Monitoring
Catch Phish

Microsoft will shut off their legacy Exchange Online Token in October. This change affects older Catch Phish deployments.

Partners currently using the workaround (re-enabling Exchange Online Tokens) must upgrade to the latest version of Catch Phish from the Microsoft Add-on Store.

Partners who have not yet acted and are just learning about this deadline also need to upgrade.

Upgrades can be completed by following the instructions in the Help Center. Alternatively, partners can open a support ticket, and our team will assist with the deployment.

Issue with SSO Setup
Started 22 Sep 2025 21:33:34 (14 days ago), still ongoing
Minor Incident
Monitoring
User Management

An issue with SSO setup has been identified. When trying to save the SSO configuration, an error is displayed saying, “Failed to save Federated Login: Failed to save Metadata URL.” This issue only impacts new SSO setups. Existing SSO setups are still working correctly.

Our team is investigating the issue and will provide updates as we learn more. Thank you for your patience and understanding.

Simulated Phishing Processing Issue
Started 15 Sep 2025 15:51:02 (21 days ago), still ongoing
Major Incident
Identified
Simulated Phishing

We have identified an issue with our simulated phishing system that is causing delays in processing emails in the queue. As a result, simulated phishing emails are taking longer than expected to be sent out.

Our team is actively working on a fix and will provide updates as soon as more information is available. We appreciate your patience and understanding as we resolve this matter.

Recently Resolved Incidents

Simulated Phishing Delivery Issue in Google Workspace and Gmail
Started 19 Sep 2025 15:40:41 (17 days ago), resolved 3 Oct 2025 17:51:21 (3 days ago)
Major Incident
Resolved
Simulated Phishing

We are currently experiencing issues with simulated phishing emails not being delivered to Google Workspace and Gmail accounts. This may be due to an increased volume of simulated phishing emails being sent to Google-hosted accounts.

Google is currently blocking delivery. Our team is actively working with Google to resolve this matter. We will provide updates as soon as more information becomes available. Thank you for your patience.

Breach Secure Now Outage Survival Guide

A step-by-step guide to help you survive a Breach Secure Now outage
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    Breach Secure Now Components

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    Breach Secure Now Portal Stability

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    Breach Secure Now Portal Login

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    Breach Secure Now Training

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    Breach Secure Now Simulated Phishing

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    Simulated Phishing Delivery Issue in Google Workspace and Gmail
    Started 19 Sep 2025 15:40:41 (17 days ago), resolved 3 Oct 2025 17:51:21 (3 days ago)
    Major Incident
    Resolved
    Simulated Phishing

    We are currently experiencing issues with simulated phishing emails not being delivered to Google Workspace and Gmail accounts. This may be due to an increased volume of simulated phishing emails being sent to Google-hosted accounts.

    Google is currently blocking delivery. Our team is actively working with Google to resolve this matter. We will provide updates as soon as more information becomes available. Thank you for your patience.

    Simulated Phishing Processing Issue
    Started 15 Sep 2025 15:51:02 (21 days ago), still ongoing
    Major Incident
    Identified
    Simulated Phishing

    We have identified an issue with our simulated phishing system that is causing delays in processing emails in the queue. As a result, simulated phishing emails are taking longer than expected to be sent out.

    Our team is actively working on a fix and will provide updates as soon as more information is available. We appreciate your patience and understanding as we resolve this matter.

    Breach Secure Now Dark Web Monitoring

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    Breach Secure Now Policies and Procedures

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    Breach Secure Now Security/HIPAA Risk Assessments

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    Breach Secure Now Employee Assessments

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    Breach Secure Now User Management

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    Issue with SSO Setup
    Started 22 Sep 2025 21:33:34 (14 days ago), still ongoing
    Minor Incident
    Monitoring
    User Management

    An issue with SSO setup has been identified. When trying to save the SSO configuration, an error is displayed saying, “Failed to save Federated Login: Failed to save Metadata URL.” This issue only impacts new SSO setups. Existing SSO setups are still working correctly.

    Our team is investigating the issue and will provide updates as we learn more. Thank you for your patience and understanding.

    Issue Deleting or Archiving Inactive Clients
    Started 29 Sep 2025 21:02:28 (7 days ago), still ongoing
    Minor Incident
    Investigating
    User Management

    An issue is preventing the deletion or archiving of inactive clients in the portal. When attempting this action as either a Partner Admin or Support Admin, a “Status 400” error is displayed.

    Our team is actively investigating the issue and will provide updates as more information becomes available. Thank you for your patience.

    Breach Secure Now Reporting

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    Breach Secure Now Product Purchasing

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    Breach Secure Now Notifications

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    Breach Secure Now Integrations

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    Breach Secure Now Amazon Web Services (AWS)

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    Breach Secure Now Employee Secure Score (ESS)

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    Breach Secure Now Catch Phish

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    Catch Phish Upgrade Needed Before Microsoft Exchange Online Token Shutdown
    Started 25 Sep 2025 14:09:47 (11 days ago), still ongoing
    Incident without Impact
    Monitoring
    Catch Phish

    Microsoft will shut off their legacy Exchange Online Token in October. This change affects older Catch Phish deployments.

    Partners currently using the workaround (re-enabling Exchange Online Tokens) must upgrade to the latest version of Catch Phish from the Microsoft Add-on Store.

    Partners who have not yet acted and are just learning about this deadline also need to upgrade.

    Upgrades can be completed by following the instructions in the Help Center. Alternatively, partners can open a support ticket, and our team will assist with the deployment.

    Breach Secure Now Marketing Resources

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