Breach Secure Now Status

Monitoring: We’re in the final stages of testing a permanent fix for the issue preventing Catch Phish from loading for some users. Our team has been working diligently to ensure the upcoming solution is compatible with Microsoft’s evolving requirements. We expect to roll out the fix shortly.

Thank you for your continued patience and partnership. We’ll provide another update as soon as the fix is live.

Monitoring: A temporary fix has been discovered for the issue preventing Catch Phish from loading for some users. Once legacy tokens are enabled and Outlook is restarted, Catch Phish should function normally again. A link to the instructions for turning on legacy Exchange Online tokens and re-enabling Outlook add-ins is included below. Our team is currently working on a permanent fix. If you have any additional questions, please reach out to our Support team for assistance. Thank you for your patience and understanding.

https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off#connect-to-exchange-online-powershell

Identified: An issue has been identified with the Catch Phish Email Plug-in not loading for some users. The cause of this issue has been linked to an update made by Microsoft which turns off all legacy Exchange user identity and callback tokens by default for Exchange Online tenants, encouraging the adoption of Nested App Authentication (NAA). This change affects Outlook add-ins that rely on these tokens, potentially impacting their functionality. Administrators can temporarily turn legacy tokens back on, but Microsoft will permanently disable them for all tenants by June 2025. We are working to ensure the smooth operation of Catch Phish while looking into options for the future. Thank you for your patience.

Resolved: This incident has been resolved.

Monitoring: As a reminder, phase 2 of our brand transition from PII & PHI Protect to Breach Secure Now is now complete. With this transition, users will begin receiving all emails, including Micro Training emails, from Breachsecurenow.com starting on Thursday, April 3rd. Previously, these emails came from the domains security-reminders.com, pii-protect.com, and phi-protect.com.

We recommend using the email template below to remind your clients of this brand transition.

Brand Transition Email Template: https://portal.breachsecurenow.com/#/marketingResources/PII%20to%20BSN%20Brand%20Transition?assetId=r9cz59f5kwnkps99rxs547g

You can also visit the Marketing Resource Center for additional resources related to the brand transition.

Resolved: The issue with accessing the Google Cybersecurity Training from the “Improve your ESS” section on the Dashboard has been resolved. Thank you for your patience as we addressed this matter.

Identified: We’ve identified an issue with the Google Cybersecurity Training not loading correctly through the "Go" button in the “Improve your ESS” section of the Dashboard. The training is still accessible through the Training tab. Our team has determined the cause of the issue and is actively working on a permanent fix.