Breach Secure Now Status

Identified: An issue has been identified which is preventing a small percentage of partners using the ESET endpoint security solution from accessing the phishing tab in the portal. There is a workaround to whitelist our AWS URL in ESET. Partners can open a support ticket if they would like our team to guide them through whitelisting ESET. Our team is currently working on a permanent fix and will provide an update as soon as possible. Thank you for your patience.

Monitoring: A fix has been discovered for the issue with the disabling of weekly Micro Trainings/Newsletters that was impacting a small percentage of users. The issue will be resolved soon for those who have not already reset the value manually. We will continue to monitor the situation moving forward. Thank you for your patience.

Investigating: An issue has been discovered with the weekly Micro Trainings/Newsletters that is impacting a small percentage of users. Some users who have Micro Trainings and Newsletters disabled are still receiving emails for them. Our team is actively investigating this issue and is working on a fix. We will provide updates as more information becomes available.

Monitoring: A fix has been completed for the issue that was preventing a small number of Micro Training emails from being sent. The fix will be deployed today (February 11th). We will continue to monitor the situation moving forward.

Identified: We have identified an issue that is preventing Micro Training emails from being sent for a small percentage of our users. The issue is currently being resolved and we expect full restoration by next week. Micro Trainings are still available through the portal, the Newsfeed, the Teams application, and Catch Phish. We apologize for any inconvenience this has caused. Thank you for your understanding.