Bazaarvoice Status

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 22nd, 2025, 8:00 AM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 21st, 2025, 8:00 AM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 18th, 2025, 8:00 AM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

April 16th, 2025, 2:00 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 14h, 2025, 3:00 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 10h, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 8th, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 7th, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 4th, 2025, 12 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 2nd, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 31st, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 28th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 26th, 2025, 12 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 25th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 24th, 2025, 12 PM CST

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 21st, 2025, 12 PM CST

Monitoring: Bazaarvoice has identified the impacted UGC and is actively processing it to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 20th, 2025, 12 PM CST

Monitoring: Bazaarvoice has identified the impacted UGC and continues to actively monitor the fix to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available. [1292]

NEXT UPDATE:

March 19th, 2025, 12 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Monitoring: Bazaarvoice continues to actively monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 17th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 14th, 2025, 12 PM CST

Monitoring: Bazaarvoice is still monitoring the resolution deployed to fix the text encoding issue on portal.bazaarvoice.com to ensure it is completely resolved. We will provide further updates at the time stated below or when new information becomes available.

NEXT UPDATE: March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Investigating: Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Resolved: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice has identified the cause of the export feed delays for April 13th feeds, and all April 13th feeds have been delivered successfully. April 14th feeds are being monitored for delivery on April 15th.

NEXT UPDATE:

April 15th, 2024, 7:00 AM CST

[1305]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Identified: Bazaarvoice has identified an issue causing export feeds (Standard Client Feed, Ratings Feed and SEO Feeds) from April 13th to be delayed.

The issue is expected to be resolved by the 15th of April.

NEXT UPDATE: April 14th, 2025, 6:00 PM CST

[1303]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 22nd, 2025, 8:00 AM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 21st, 2025, 8:00 AM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 18th, 2025, 8:00 AM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

April 16th, 2025, 2:00 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 14h, 2025, 3:00 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 10h, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 8th, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 7th, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 4th, 2025, 12 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 2nd, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 31st, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 28th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 26th, 2025, 12 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 25th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 24th, 2025, 12 PM CST

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 21st, 2025, 12 PM CST

Monitoring: Bazaarvoice has identified the impacted UGC and is actively processing it to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 20th, 2025, 12 PM CST

Monitoring: Bazaarvoice has identified the impacted UGC and continues to actively monitor the fix to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available. [1292]

NEXT UPDATE:

March 19th, 2025, 12 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Monitoring: Bazaarvoice continues to actively monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 17th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 14th, 2025, 12 PM CST

Monitoring: Bazaarvoice is still monitoring the resolution deployed to fix the text encoding issue on portal.bazaarvoice.com to ensure it is completely resolved. We will provide further updates at the time stated below or when new information becomes available.

NEXT UPDATE: March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Investigating: Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Resolved: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: After deploying the fix to resolve the issue, Bazaarvoice is continuing to monitor the Portal Content Management tool to ensure there are no delays and that the content flow is operating smoothly.

We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: April 14th, 2025, 3:00 PM CST

[1301]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: After deploying the fix to resolve the issue, Bazaarvoice is continuing to monitor the Portal Content Management tool to ensure there are no delays and that the content flow is operating smoothly.

We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: April 10th, 2025, 3:00 pm CST

[1301]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: After deploying the fix to resolve the issue, Bazaarvoice is continuing to monitor the Portal Content Management tool to ensure there are no delays and that the content flow is operating smoothly.

We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: April 8th, 2025, 3:00 pm CST

[1301]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice rolled out a fix for the issue causing delays in content's availability in Portal. Portal's Content Management tool is now being monitored to ensure newly submitted content becomes available soon after submission.

Monitoring will continue until full resolution of the issue is confirmed.

NEXT UPDATE:

April 8th, 2025, 8:00 AM CST

[1301]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Identified: Bazaarvoice has identified the issue causing the delays in the Portal's Content Management tool and are quickly working to resolve it.

We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: April 7th, 2025, 3:00 pm CST

[1301]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Investigating: Bazaarvoice has identified an issue causing a data delay in the Portal's Content Management tool for the Cluster 2 clients. Clients can identify which cluster they are on by logging into Portal Hosting Summary section. The content submission and processing of data are not affected. We are currently working to address the delay. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: April 7th, 2025, 5:00 am CST

[1301]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 22nd, 2025, 8:00 AM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 21st, 2025, 8:00 AM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 18th, 2025, 8:00 AM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

April 16th, 2025, 2:00 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 14h, 2025, 3:00 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 10h, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 8th, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 7th, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 4th, 2025, 12 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 2nd, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 31st, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 28th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 26th, 2025, 12 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 25th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 24th, 2025, 12 PM CST

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 21st, 2025, 12 PM CST

Monitoring: Bazaarvoice has identified the impacted UGC and is actively processing it to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 20th, 2025, 12 PM CST

Monitoring: Bazaarvoice has identified the impacted UGC and continues to actively monitor the fix to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available. [1292]

NEXT UPDATE:

March 19th, 2025, 12 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Monitoring: Bazaarvoice continues to actively monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 17th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 14th, 2025, 12 PM CST

Monitoring: Bazaarvoice is still monitoring the resolution deployed to fix the text encoding issue on portal.bazaarvoice.com to ensure it is completely resolved. We will provide further updates at the time stated below or when new information becomes available.

NEXT UPDATE: March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Investigating: Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 22nd, 2025, 8:00 AM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 21st, 2025, 8:00 AM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 18th, 2025, 8:00 AM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

April 16th, 2025, 2:00 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 14h, 2025, 3:00 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 10h, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 8th, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 7th, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 4th, 2025, 12 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE: April 2nd, 2025, 3 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 31st, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 28th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 26th, 2025, 12 PM CST

Monitoring: Bazaarvoice is continuing to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 25th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 24th, 2025, 12 PM CST

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 21st, 2025, 12 PM CST

Monitoring: Bazaarvoice has identified the impacted UGC and is actively processing it to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 20th, 2025, 12 PM CST

Monitoring: Bazaarvoice has identified the impacted UGC and continues to actively monitor the fix to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available. [1292]

NEXT UPDATE:

March 19th, 2025, 12 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Monitoring: Bazaarvoice continues to actively monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 17th, 2025, 12 PM CST

Monitoring: Bazaarvoice continues to monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 14th, 2025, 12 PM CST

Monitoring: Bazaarvoice is still monitoring the resolution deployed to fix the text encoding issue on portal.bazaarvoice.com to ensure it is completely resolved. We will provide further updates at the time stated below or when new information becomes available.

NEXT UPDATE: March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Investigating: Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)