Bazaarvoice Status

Resolved: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Identified: Bazaarvoice has identified an issue that the limited number of products don't get their status updated. The impact is limited to potential delays in syndication for the affected products. Our engineering team has identified the root cause and is actively working on a resolution. We will provide an update at the time designated below or as soon as new information becomes available.

NEXT UPDATE: February 9th, 2026, 8:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Resolved: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Monitoring: Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE: February 3rd, 2026, 2:00PM CST

Identified: Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE: February 3rd, 2026, 2:00PM CST

Identified: Bazaarvoice has identified an issue with Portal (https://portal.bazaarvoice.com/) beginning at ~9.05am CST, impacting access to all services linked within. Users that are already logged in may be able to access the portal until the session expires. Users that are currently trying to log into the portal won't be able to do so. We anticipate that Portal > Manage Content will have a temporary data recency issue but no data loss is expected. Delivery of bulk feeds (Standard Client Feed, Ratings Feed, Displayable Content Export) will likely be delayed.

Our team is actively working to resolve the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: February 3rd, 2026, 11:30AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Resolved: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Monitoring: Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE: February 3rd, 2026, 2:00PM CST

Identified: Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE: February 3rd, 2026, 2:00PM CST

Identified: Bazaarvoice has identified an issue with Portal (https://portal.bazaarvoice.com/) beginning at ~9.05am CST, impacting access to all services linked within. Users that are already logged in may be able to access the portal until the session expires. Users that are currently trying to log into the portal won't be able to do so. We anticipate that Portal > Manage Content will have a temporary data recency issue but no data loss is expected. Delivery of bulk feeds (Standard Client Feed, Ratings Feed, Displayable Content Export) will likely be delayed.

Our team is actively working to resolve the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: February 3rd, 2026, 11:30AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Resolved: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Monitoring: Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE: February 3rd, 2026, 2:00PM CST

Identified: Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE: February 3rd, 2026, 2:00PM CST

Identified: Bazaarvoice has identified an issue with Portal (https://portal.bazaarvoice.com/) beginning at ~9.05am CST, impacting access to all services linked within. Users that are already logged in may be able to access the portal until the session expires. Users that are currently trying to log into the portal won't be able to do so. We anticipate that Portal > Manage Content will have a temporary data recency issue but no data loss is expected. Delivery of bulk feeds (Standard Client Feed, Ratings Feed, Displayable Content Export) will likely be delayed.

Our team is actively working to resolve the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: February 3rd, 2026, 11:30AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Resolved: Bazaarvoice engineering has confirmed that all affected reports have now been rerun for clients. As the issue is resolved and remediation is now complete, this incident is closing. This is the final update.

For any remaining questions or concerns, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Monitoring: Bazaarvoice is actively rerunning affected reports and about one third of all affected reports have been regenerated. This incident will be updated as progress continues.

NEXT UPDATE: February 6th, 2026 3:00PM CST

Monitoring: Bazaarvoice has committed to rerunning affected reports for clients and has begun this effort. This incident will remain open as work continues on this remediation step.

NEXT UPDATE: February 5th, 2026 3:00PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Monitoring: Bazaarvoice has identified an issue impacting Portal Reports. Ad-hoc reports are not impacted, but any recurring reports using the templates below run from Jan. 31 4am CST until Feb. 4 12.30pm CST will have either arrived blank or been delayed. Recurring reports after the end time are not impacted, as the root cause was addressed. Bazaarvoice is currently reviewing potential remediation actions for the impacted reports. Clients can manually run reports in the meantime if data is needed sooner.

Affected templates: Coverage Opportunity, Multi-instance R&R key metrics, Multi-instance Network impact, Message Engagement, Network Content Response Efficiency, Conversion Impact Report e-Commerce, Conversion Impact Report non-Commerce, Vendor Scorecard, Network reviews & responses, Network questions & answers, Sampling Campaign Performance, ReviewSource Impact on Destination Sites, Connections brand engagement, ReviewSource Native Impact, Popular products with few reviews, Adverse and legally sensitive syndicated content, ReviewSource Impact on Destination Products, Popular categories with few reviews, Network Performance, Network Sentiment, Popular brands with few reviews, Network Common Keywords - All Network Reviews

NEXT UPDATE: February 5th, 2026 11:00AM CST

Resolved: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Monitoring: Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE: February 3rd, 2026, 2:00PM CST

Identified: Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur.

NEXT UPDATE: February 3rd, 2026, 2:00PM CST

Identified: Bazaarvoice has identified an issue with Portal (https://portal.bazaarvoice.com/) beginning at ~9.05am CST, impacting access to all services linked within. Users that are already logged in may be able to access the portal until the session expires. Users that are currently trying to log into the portal won't be able to do so. We anticipate that Portal > Manage Content will have a temporary data recency issue but no data loss is expected. Delivery of bulk feeds (Standard Client Feed, Ratings Feed, Displayable Content Export) will likely be delayed.

Our team is actively working to resolve the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE: February 3rd, 2026, 11:30AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)