Bazaarvoice status is Partially Degraded Service

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Bazaarvoice Portal

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Portal Applications
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Significant Outage
Started 20 Oct 2025 09:55:43 (3 days ago), still ongoing
Major Incident
Monitoring
Portal Applications

We are actively working to restore full service following a major disruption caused by a significant Cloud Provider outage that began today at 1:26 AM PDT. The fixes have now been applied by the Cloud Provider.

This issue impacted a majority of Bazaarvoice services for approximately two hours.

Current Status Update:

  • Bazaarvoice Portal: Fully Available / Resolved
  • Bazaarvoice Support: Fully Available / Resolved
  • Content Moderation: Fully Available / Resolved
  • Bazaarvoice Vibe: Fully Available / Resolved
  • Influenster: Fully Available / Resolved
  • Reports Delivery: Partial Impact / Active investigation mitigation
  • Ratings and Reviews Hosted Display: Fully Available / Resolved

Our engineering teams are working actively to resolve the issue and restore full service. We will provide our next update in 2 hours or as soon as new information becomes available.

NEXT UPDATE: Oct 20th, 2025, 12:30 PM BST, 6.30AM CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Recently Resolved Incidents

No recent incidents

Bazaarvoice Outage Survival Guide

A step-by-step guide to help you survive a Bazaarvoice outage
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    Content Display
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    Content Submission
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    Syndication
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    API Services
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    Moderation Service
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    Content Submission
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    Syndication
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    API Services
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    Moderation Service
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    Email Notifications
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    SEO Service
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    Content Collection
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    Portal
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    Syndication
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    API Services
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    Moderation Service
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    Granify
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    Affable
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    Portal Applications
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    Significant Outage
    Started 20 Oct 2025 09:55:43 (3 days ago), still ongoing
    Major Incident
    Monitoring
    Portal Applications

    We are actively working to restore full service following a major disruption caused by a significant Cloud Provider outage that began today at 1:26 AM PDT. The fixes have now been applied by the Cloud Provider.

    This issue impacted a majority of Bazaarvoice services for approximately two hours.

    Current Status Update:

    • Bazaarvoice Portal: Fully Available / Resolved
    • Bazaarvoice Support: Fully Available / Resolved
    • Content Moderation: Fully Available / Resolved
    • Bazaarvoice Vibe: Fully Available / Resolved
    • Influenster: Fully Available / Resolved
    • Reports Delivery: Partial Impact / Active investigation mitigation
    • Ratings and Reviews Hosted Display: Fully Available / Resolved

    Our engineering teams are working actively to resolve the issue and restore full service. We will provide our next update in 2 hours or as soon as new information becomes available.

    NEXT UPDATE: Oct 20th, 2025, 12:30 PM BST, 6.30AM CT

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

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