Bazaarvoice Status
Real-time updates of Bazaarvoice issues and outages
Bazaarvoice status is Operational
Content Display
API Services
Feed Processing
Content Display
API Services
Active Incidents
Bazaarvoice identified a degradation affecting the Google Seller Rating exports. The root cause of the issue is to be determined. Most recent Seller Ratings are not available in Google, but the data will be restored after a solution is identified [1353] NEXT UPDATE: November 6th, 2025, 9:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Recently Resolved Incidents
Bazaarvoice identified a degradation affecting the display of Ratings & Reviews and Questions & Answers. Clients using the Bazaarvoice-hosted display or the Conversations API may have been unable to view any content.
Additionally, clients using the Conversations API may also have experienced elevated response times and timeouts, potentially preventing content retrieval. We confirm that content submissions were not affected during this incident.
The incident was detected at 16:35 UTC on October 30, 2025, and was resolved as of 17:08 UTC, October 30. It is no longer ongoing.
We are continuing to monitor the situation and will provide a further update at the designated time below or when new information becomes available.
[1353]
NEXT UPDATE:
October 31th, 2025, 4:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Bazaarvoice Outage Survival Guide
Bazaarvoice Components
Bazaarvoice Conversations Platform
Content Display
Bazaarvoice identified a degradation affecting the display of Ratings & Reviews and Questions & Answers. Clients using the Bazaarvoice-hosted display or the Conversations API may have been unable to view any content.
Additionally, clients using the Conversations API may also have experienced elevated response times and timeouts, potentially preventing content retrieval. We confirm that content submissions were not affected during this incident.
The incident was detected at 16:35 UTC on October 30, 2025, and was resolved as of 17:08 UTC, October 30. It is no longer ongoing.
We are continuing to monitor the situation and will provide a further update at the designated time below or when new information becomes available.
[1353]
NEXT UPDATE:
October 31th, 2025, 4:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Content Submission
Syndication
API Services
Bazaarvoice identified a degradation affecting the display of Ratings & Reviews and Questions & Answers. Clients using the Bazaarvoice-hosted display or the Conversations API may have been unable to view any content.
Additionally, clients using the Conversations API may also have experienced elevated response times and timeouts, potentially preventing content retrieval. We confirm that content submissions were not affected during this incident.
The incident was detected at 16:35 UTC on October 30, 2025, and was resolved as of 17:08 UTC, October 30. It is no longer ongoing.
We are continuing to monitor the situation and will provide a further update at the designated time below or when new information becomes available.
[1353]
NEXT UPDATE:
October 31th, 2025, 4:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Moderation Service
Email Notifications
SEO Service
Feed Processing
Bazaarvoice identified a degradation affecting the Google Seller Rating exports. The root cause of the issue is to be determined. Most recent Seller Ratings are not available in Google, but the data will be restored after a solution is identified [1353] NEXT UPDATE: November 6th, 2025, 9:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
SFTP Service
Bazaarvoice Legacy (PRR) Platform
Content Display
Bazaarvoice identified a degradation affecting the display of Ratings & Reviews and Questions & Answers. Clients using the Bazaarvoice-hosted display or the Conversations API may have been unable to view any content.
Additionally, clients using the Conversations API may also have experienced elevated response times and timeouts, potentially preventing content retrieval. We confirm that content submissions were not affected during this incident.
The incident was detected at 16:35 UTC on October 30, 2025, and was resolved as of 17:08 UTC, October 30. It is no longer ongoing.
We are continuing to monitor the situation and will provide a further update at the designated time below or when new information becomes available.
[1353]
NEXT UPDATE:
October 31th, 2025, 4:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Content Submission
Syndication
API Services
Bazaarvoice identified a degradation affecting the display of Ratings & Reviews and Questions & Answers. Clients using the Bazaarvoice-hosted display or the Conversations API may have been unable to view any content.
Additionally, clients using the Conversations API may also have experienced elevated response times and timeouts, potentially preventing content retrieval. We confirm that content submissions were not affected during this incident.
The incident was detected at 16:35 UTC on October 30, 2025, and was resolved as of 17:08 UTC, October 30. It is no longer ongoing.
We are continuing to monitor the situation and will provide a further update at the designated time below or when new information becomes available.
[1353]
NEXT UPDATE:
October 31th, 2025, 4:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
