Bazaarvoice Status

Identified: Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available

In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.

We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Monday 6th July, or as new information becomes available. Next Update: July 6th, 2025, 08:00 AM CDT [1408]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice has identified an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. The root cause has been identified, and a fix is now in place. We are actively monitoring the system to ensure stability. A further update will be provided at the designated time below or as new information becomes available.

NEXT UPDATE:

July 6th, 2026, 8AM CDT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:

AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)

UNITED KINGDOM: 0800 368 0991 (toll-free)

FRANCE: 08 05 08 94 80 (toll free)

GERMANY: 0800 188 8904 (toll-free)

REST OF EMEA: +44(0)20 8080 1100, Option 4

AUSTRALIA: 1300 089 962 (toll-free)

APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:

Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:

Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Identified: Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available

In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.

We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Monday 6th July, or as new information becomes available. Next Update: July 6th, 2025, 08:00 AM CDT [1408]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice has identified an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. The root cause has been identified, and a fix is now in place. We are actively monitoring the system to ensure stability. A further update will be provided at the designated time below or as new information becomes available.

NEXT UPDATE:

July 6th, 2026, 8AM CDT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:

AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)

UNITED KINGDOM: 0800 368 0991 (toll-free)

FRANCE: 08 05 08 94 80 (toll free)

GERMANY: 0800 188 8904 (toll-free)

REST OF EMEA: +44(0)20 8080 1100, Option 4

AUSTRALIA: 1300 089 962 (toll-free)

APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:

Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:

Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Identified: Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available

In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.

We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Monday 6th July, or as new information becomes available. Next Update: July 6th, 2025, 08:00 AM CDT [1408]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Monitoring: Bazaarvoice has identified an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. The root cause has been identified, and a fix is now in place. We are actively monitoring the system to ensure stability. A further update will be provided at the designated time below or as new information becomes available.

NEXT UPDATE:

July 6th, 2026, 8AM CDT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:

AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)

UNITED KINGDOM: 0800 368 0991 (toll-free)

FRANCE: 08 05 08 94 80 (toll free)

GERMANY: 0800 188 8904 (toll-free)

REST OF EMEA: +44(0)20 8080 1100, Option 4

AUSTRALIA: 1300 089 962 (toll-free)

APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:

Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:

Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)