Bazaarvoice status is Partially Degraded Service

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Bazaarvoice Conversations Platform

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Feed Processing
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Active Incidents

Degradation: missing data in the export feed for the EU cluster
Started 5 Nov 2026 08:32:49 (4 days ago), still ongoing
Minor Incident
Monitoring
Feed Processing

Bazaarvoice has identified an issue affecting clients in the EU cluster, resulting in degraded export feeds (Standard Client, Ratings, and DCE). Feeds generated and delivered today (November 5) are expected to have missing data.

Our engineering team has identified the cause and is proactively working on a fix. We will provide an update at the designated time below or as soon as new information becomes available.

NEXT UPDATE: November 6th, 1:00am CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Recently Resolved Incidents

Degradation - Delay in bulk export data feeds
Started 1 Nov 2026 04:38:52 (8 days ago), resolved 2 Nov 2026 20:12:49 (6 days ago)
Minor Incident
Resolved
Portal Applications
Feed Processing

Bazaarvoice has identified and remediated an issue that will cause a delay in delivery of bulk export feeds and any reporting that relies on bulk data for November 1st. The following will experience delays:

Standard Client Feed Ratings Feed Displayable Content Export(DCE) Google Partner Export Feed Portal Reporting - Custom reports related to Network data Insights Dashboards Network (Syndication data)

We are monitoring the situation and will provide an update at the designated time below or as soon as more information becomes available.

NEXT UPDATE: November 1st, 5:00pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

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    Bazaarvoice Components

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    Bazaarvoice Conversations Platform

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    Content Display
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    API Services
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    Feed Processing
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    Degradation - Delay in bulk export data feeds
    Started 1 Nov 2026 04:38:52 (8 days ago), resolved 2 Nov 2026 20:12:49 (6 days ago)
    Minor Incident
    Resolved
    Portal Applications
    Feed Processing

    Bazaarvoice has identified and remediated an issue that will cause a delay in delivery of bulk export feeds and any reporting that relies on bulk data for November 1st. The following will experience delays:

    Standard Client Feed Ratings Feed Displayable Content Export(DCE) Google Partner Export Feed Portal Reporting - Custom reports related to Network data Insights Dashboards Network (Syndication data)

    We are monitoring the situation and will provide an update at the designated time below or as soon as more information becomes available.

    NEXT UPDATE: November 1st, 5:00pm CST

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

    PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

    SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

    CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

    Degradation: missing data in the export feed for the EU cluster
    Started 5 Nov 2026 08:32:49 (4 days ago), still ongoing
    Minor Incident
    Monitoring
    Feed Processing

    Bazaarvoice has identified an issue affecting clients in the EU cluster, resulting in degraded export feeds (Standard Client, Ratings, and DCE). Feeds generated and delivered today (November 5) are expected to have missing data.

    Our engineering team has identified the cause and is proactively working on a fix. We will provide an update at the designated time below or as soon as new information becomes available.

    NEXT UPDATE: November 6th, 1:00am CST

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

    PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

    SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

    CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

    SFTP Service
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    Bazaarvoice Legacy (PRR) Platform

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    Syndication
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    Bazaarvoice Vibe

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    Portal Applications
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    Degradation - Delay in bulk export data feeds
    Started 1 Nov 2026 04:38:52 (8 days ago), resolved 2 Nov 2026 20:12:49 (6 days ago)
    Minor Incident
    Resolved
    Portal Applications
    Feed Processing

    Bazaarvoice has identified and remediated an issue that will cause a delay in delivery of bulk export feeds and any reporting that relies on bulk data for November 1st. The following will experience delays:

    Standard Client Feed Ratings Feed Displayable Content Export(DCE) Google Partner Export Feed Portal Reporting - Custom reports related to Network data Insights Dashboards Network (Syndication data)

    We are monitoring the situation and will provide an update at the designated time below or as soon as more information becomes available.

    NEXT UPDATE: November 1st, 5:00pm CST

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

    PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

    SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

    CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

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