Bazaarvoice status is Partially Degraded Service

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Bazaarvoice Conversations Platform

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Content Display
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Connections
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Active Incidents

Degradation - Decrease in review request emails being delivered
Started 28 Mar 2025 16:33:21 (5 days ago), still ongoing
Minor Incident
Monitoring
Email Notifications

Bazaarvoice has identified an issue that is causing a decrease in review request emails being sent. The affected transaction data remains in our system thus we will resend emails after the issue has been resolved. We are investigating the matter further and will provide an update at the designated time below or as soon as new information becomes available.

NEXT UPDATE: March 28th, 2025, 4:00 pm CST

[1297]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Text Encoding Issues in Content Submitted since 2025-03-07
Started 12 Mar 2025 23:06:10 (20 days ago), still ongoing
Minor Incident
Monitoring
Content Display
Portal Applications
Workbench
Connections

Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Recently Resolved Incidents

Partial Outage - Connections Portal: new content delay
Started 26 Mar 2025 09:06:31 (7 days ago), resolved 28 Mar 2025 16:19:03 (5 days ago)
Minor Incident
Resolved
Connections

Bazaarvoice has identified an issue that is causing a partial outage of the Connections Portal: Both Q&A and R&R content are delayed. We will provide an update at the designated time below or as soon as new information becomes available.

NEXT UPDATE: March 26th, 2025, 11:00 am CST

[1294]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice Outage Survival Guide

A step-by-step guide to help you survive a Bazaarvoice outage
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    Bazaarvoice Components

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    Bazaarvoice Conversations Platform

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    Content Display
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    Text Encoding Issues in Content Submitted since 2025-03-07
    Started 12 Mar 2025 23:06:10 (20 days ago), still ongoing
    Minor Incident
    Monitoring
    Content Display
    Portal Applications
    Workbench
    Connections

    Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

    NEXT UPDATE:

    March 13th, 2025, 12 PM CST

    [1292]

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

    PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

    SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

    CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

    Content Submission
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    Syndication
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    API Services
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    Moderation Service
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    Email Notifications
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    Degradation - Decrease in review request emails being delivered
    Started 28 Mar 2025 16:33:21 (5 days ago), still ongoing
    Minor Incident
    Monitoring
    Email Notifications

    Bazaarvoice has identified an issue that is causing a decrease in review request emails being sent. The affected transaction data remains in our system thus we will resend emails after the issue has been resolved. We are investigating the matter further and will provide an update at the designated time below or as soon as new information becomes available.

    NEXT UPDATE: March 28th, 2025, 4:00 pm CST

    [1297]

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

    PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

    SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

    CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

    SEO Service
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    Feed Processing
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    SFTP Service
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    Bazaarvoice Legacy (PRR) Platform

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    Content Display
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    Content Submission
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    Syndication
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    API Services
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    Moderation Service
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    Email Notifications
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    SEO Service
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    Feed Processing
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    SFTP Service
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    Bazaarvoice Social Commerce

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    Content Display
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    Content Collection
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    Portal
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    API Services
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    Moderation Service
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    Granify
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    Affable
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    Bazaarvoice Portal

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    Portal Applications
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    Text Encoding Issues in Content Submitted since 2025-03-07
    Started 12 Mar 2025 23:06:10 (20 days ago), still ongoing
    Minor Incident
    Monitoring
    Content Display
    Portal Applications
    Workbench
    Connections

    Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

    NEXT UPDATE:

    March 13th, 2025, 12 PM CST

    [1292]

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

    PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

    SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

    CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

    Try It and Retailer Sampling
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    Configuration Hub
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    Workbench
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    Text Encoding Issues in Content Submitted since 2025-03-07
    Started 12 Mar 2025 23:06:10 (20 days ago), still ongoing
    Minor Incident
    Monitoring
    Content Display
    Portal Applications
    Workbench
    Connections

    Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

    NEXT UPDATE:

    March 13th, 2025, 12 PM CST

    [1292]

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

    PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

    SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

    CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

    Connections
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    Text Encoding Issues in Content Submitted since 2025-03-07
    Started 12 Mar 2025 23:06:10 (20 days ago), still ongoing
    Minor Incident
    Monitoring
    Content Display
    Portal Applications
    Workbench
    Connections

    Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

    NEXT UPDATE:

    March 13th, 2025, 12 PM CST

    [1292]

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

    PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

    SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

    CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

    Partial Outage - Connections Portal: new content delay
    Started 26 Mar 2025 09:06:31 (7 days ago), resolved 28 Mar 2025 16:19:03 (5 days ago)
    Minor Incident
    Resolved
    Connections

    Bazaarvoice has identified an issue that is causing a partial outage of the Connections Portal: Both Q&A and R&R content are delayed. We will provide an update at the designated time below or as soon as new information becomes available.

    NEXT UPDATE: March 26th, 2025, 11:00 am CST

    [1294]

    If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

    PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

    SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

    CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

    Brand Edge
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    Bazaarvoice Brand Community Sampling

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    Content Submission
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    Bazaarvoice Support Community

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    Case Submission
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    Bazaarvoice Knowledge

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    Bazaarvoice Partner Integrations

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