Productsup Status

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: Between 10:21 and 10:28 UTC on June 2, access to Productsup Platform was briefly unavailable for all users. The cause was a short replication pause on a backend database cluster, which delayed authentication requests for about 6 minutes. Service recovered automatically and login is working normally again.

No action is needed on your side. We're reviewing the backend database behaviour to prevent a recurrence.

Identified: The issue proved to be only transitory, and the Platform is working again. We will post a resolution note when the root cause has been identified.

Investigating: We are currently experiencing issues with the Platform Authentication System. Data Processing is not affected. We are currently investigating the issue, please bear with us in the meantime.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.

Resolved: This incident has been resolved.

Monitoring: Our supplier has confirmed that the underlying issue has been resolved. We have re-enabled the Frankfurt link and are closely monitoring its stability.

Identified: We have identified the root cause of the network instability affecting our Frankfurt long-distance link. The issue has been confirmed to originate with our upstream fibre supplier, who is currently working to implement a fix.

The affected link remains offline while remediation is in progress. Traffic continues to be routed via redundant transit and peering paths. We will provide a further update once the fix has been applied and the link is restored.

Investigating: We are currently experiencing issues with a long-distance fibre link to our Frankfurt location. As a precaution, we have temporarily taken this connection offline to maintain network stability. Traffic is automatically being rerouted via alternative transit and peering paths.

No service interruption is expected. We are monitoring the situation and will restore the link once stability is confirmed.