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DAT Freight & Analytics Keypoint

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Active Incidents

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Recently Resolved Incidents

Keypoint

Started 5 Sep 2025 21:48:23 (18 days ago), resolved 22 Sep 2025 20:44:19 (1 day ago)

Critical Incident

Resolved

Keypoint

We are currently performing emergency maintenance on our Keypoint services. As a result, some systems may be unavailable or slower than normal. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time

Resolved: This incident has been resolved

22 Sep 2025 20:44:19 (1 day ago)

Monitoring: The issue has been identified and mitigated. Access has been restored and services are currently operating normally. Our team will continue to monitor the system closely to ensure continued stability. Thank you for your patience while we worked to resolve this.

9 Sep 2025 19:25:17 (14 days ago)

Investigating: The application is currently operational. However, some users may experience intermittent login issues and may need to retry. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time.

8 Sep 2025 15:14:34 (16 days ago)

Investigating: Some customers are unable to log into Keypoint. We continuing to investigate, monitor, and implement additional corrective actions to mitigate the situation. If you are unable to login, please try again.

7 Sep 2025 19:07:14 (16 days ago)

Investigating: Some customers are unable to log into Keypoint. Our technical team is aware of the issue and actively working to restore services. If you are unable to login, please try again.

7 Sep 2025 01:30:40 (17 days ago)

Investigating: The system will be undergoing maintenance at 2:00pm PST. The estimated down time is 90 minutes.

6 Sep 2025 20:34:43 (17 days ago)

Investigating: The implemented fix did not resolve the issue and teams will continue their investigation.

6 Sep 2025 16:44:24 (18 days ago)

Monitoring: The issue has been identified and mitigated. Access has been restored and services are currently operating normally.

Our team will continue to monitor the system closely to ensure continued stability.

Thank you for your patience while we worked to resolve this.

6 Sep 2025 13:56:36 (18 days ago)

Investigating: The implemented fix did not resolve the issue and teams will continue their investigation.

6 Sep 2025 03:06:17 (18 days ago)

Monitoring: We are continuing to monitor for any further issues.

5 Sep 2025 23:40:41 (18 days ago)

Monitoring: A fix has been implemented. We are currently monitoring this incident.

5 Sep 2025 23:40:31 (18 days ago)

Investigating: We are currently performing emergency maintenance on our Keypoint services. As a result, some systems may be unavailable or slower than normal. Our technical team is actively working to restore full service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time

5 Sep 2025 21:48:23 (18 days ago)

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