Piano Software status is Operational

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Publisher Dashboard - US - https://dashboard.piano.io
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Publisher Dashboard - Asia - https://dashboard-ap.piano.io
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Publisher Dashboard - Australia - https://dashboard-au.piano.io
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Publisher Dashboard - Europe - https://dashboard-eu.piano.io
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

[Activation] Template preview and thumbnail generation isses
Started 18 Jun 2025 12:04:01 (4 days ago), resolved 18 Jun 2025 13:21:21 (4 days ago)
Minor Incident
Postmortem
Publisher Dashboard - US - https://dashboard.piano.io
Publisher Dashboard - Asia - https://dashboard-ap.piano.io
Publisher Dashboard - Australia - https://dashboard-au.piano.io
Publisher Dashboard - Europe - https://dashboard-eu.piano.io

We are currently experiencing issues with the Piano VX template preview and thumbnail generation functionalities. The specific impacts are as follows:

EU environment: Both the template preview and thumbnail generation services are affected. US, AU, AP, and Sandbox environments: There is a noticeable slowdown in thumbnail generation.

Our team is actively investigating the issue and working to resolve it as soon as possible.

Recently Resolved Incidents

No recent incidents

Piano Software Outage Survival Guide

A step-by-step guide to help you survive a Piano Software outage
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    Piano Software Components

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    Piano Software Composer Experience Execution

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    Composer Experience Execution - US
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    Composer Experience Execution - Asia
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    Composer Experience Execution - Australia
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    Composer Experience Execution - Europe
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    Piano Software Payments

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    VX Checkout - US - buy.piano.io
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    VX Checkout - Asia - buy-ap.piano.io
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    VX Checkout - Australia - buy-au.piano.io
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    VX Checkout - Europe - buy-eu.piano.io
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    Piano Software Login and Registration

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    US - id.piano.io
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    Australia - id-au.piano.io
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    Asia - id-ap.piano.io
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    EU - id.piano.io
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    Piano Software Dashboards, Interfaces and Platform

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    Publisher Dashboard - US - https://dashboard.piano.io
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    [Activation] Template preview and thumbnail generation isses
    Started 18 Jun 2025 12:04:01 (4 days ago), resolved 18 Jun 2025 13:21:21 (4 days ago)
    Minor Incident
    Postmortem
    Publisher Dashboard - US - https://dashboard.piano.io
    Publisher Dashboard - Asia - https://dashboard-ap.piano.io
    Publisher Dashboard - Australia - https://dashboard-au.piano.io
    Publisher Dashboard - Europe - https://dashboard-eu.piano.io

    We are currently experiencing issues with the Piano VX template preview and thumbnail generation functionalities. The specific impacts are as follows:

    EU environment: Both the template preview and thumbnail generation services are affected. US, AU, AP, and Sandbox environments: There is a noticeable slowdown in thumbnail generation.

    Our team is actively investigating the issue and working to resolve it as soon as possible.

    Publisher Dashboard - Asia - https://dashboard-ap.piano.io
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    [Activation] Template preview and thumbnail generation isses
    Started 18 Jun 2025 12:04:01 (4 days ago), resolved 18 Jun 2025 13:21:21 (4 days ago)
    Minor Incident
    Postmortem
    Publisher Dashboard - US - https://dashboard.piano.io
    Publisher Dashboard - Asia - https://dashboard-ap.piano.io
    Publisher Dashboard - Australia - https://dashboard-au.piano.io
    Publisher Dashboard - Europe - https://dashboard-eu.piano.io

    We are currently experiencing issues with the Piano VX template preview and thumbnail generation functionalities. The specific impacts are as follows:

    EU environment: Both the template preview and thumbnail generation services are affected. US, AU, AP, and Sandbox environments: There is a noticeable slowdown in thumbnail generation.

    Our team is actively investigating the issue and working to resolve it as soon as possible.

    Publisher Dashboard - Australia - https://dashboard-au.piano.io
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    now
    [Activation] Template preview and thumbnail generation isses
    Started 18 Jun 2025 12:04:01 (4 days ago), resolved 18 Jun 2025 13:21:21 (4 days ago)
    Minor Incident
    Postmortem
    Publisher Dashboard - US - https://dashboard.piano.io
    Publisher Dashboard - Asia - https://dashboard-ap.piano.io
    Publisher Dashboard - Australia - https://dashboard-au.piano.io
    Publisher Dashboard - Europe - https://dashboard-eu.piano.io

    We are currently experiencing issues with the Piano VX template preview and thumbnail generation functionalities. The specific impacts are as follows:

    EU environment: Both the template preview and thumbnail generation services are affected. US, AU, AP, and Sandbox environments: There is a noticeable slowdown in thumbnail generation.

    Our team is actively investigating the issue and working to resolve it as soon as possible.

    Publisher Dashboard - Europe - https://dashboard-eu.piano.io
    Sun 15
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    [Activation] Template preview and thumbnail generation isses
    Started 18 Jun 2025 12:04:01 (4 days ago), resolved 18 Jun 2025 13:21:21 (4 days ago)
    Minor Incident
    Postmortem
    Publisher Dashboard - US - https://dashboard.piano.io
    Publisher Dashboard - Asia - https://dashboard-ap.piano.io
    Publisher Dashboard - Australia - https://dashboard-au.piano.io
    Publisher Dashboard - Europe - https://dashboard-eu.piano.io

    We are currently experiencing issues with the Piano VX template preview and thumbnail generation functionalities. The specific impacts are as follows:

    EU environment: Both the template preview and thumbnail generation services are affected. US, AU, AP, and Sandbox environments: There is a noticeable slowdown in thumbnail generation.

    Our team is actively investigating the issue and working to resolve it as soon as possible.

    Piano ESP Dashboard - US - esp.piano.io
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    Piano ESP Dashboard - Asia - esp-ap.piano.io
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    Piano ESP Dashboard - Australia - esp-au.piano.io
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    Piano ESP Dashboard - Europe - esp-eu.piano.io
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    Piano Insight Dashboard
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    Piano Content Dashboard
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    Piano DMP Dashboard
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    Piano Analytics Interfaces Availability
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    Piano Analytics Exports
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    Piano Analytics Dataflow Exports
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    Piano Analytics Data Sharing
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    Piano authentication – auth.piano.io
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    Piano Software API Availability

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    API Endpoints - US - api.piano.io
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    API Endpoints - Asia - api-ap.piano.io
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    API Endpoints - AU - api-au.piano.io
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    API Endpoints - EU - api-eu.piano.io
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    API Endpoints - ESP - api-esp.piano.io
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    API Endpoints - cxense - api.cxense.com
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    Piano Analytics - Reporting API
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    Piano Software Recommendations

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    Piano ESP On-Site Recommendations
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    Piano Content Recommendations
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    Piano Software Email Distribution

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    Piano ESP Email Distribution
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    Piano ID and VX transactional Emails
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    Piano Software Data Collection

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    Piano Composer Data Collection
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    Piano Content Crawler Data Collection
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    Piano ESP Data Collection
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    Piano Analytics Data Collection
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    Insight Data collection
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    Piano Software Data Processing

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    Piano Analytics Data Processing
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    Piano DMP Data Processing/Connections
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    CDP
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    Piano Software SocialFlow

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    SocialFlow.com Site uptime
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    Trib.al uptime
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    SocialFlow publishing
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    Feed Fetcher
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    Piano Software CCE

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    Piano Software Piano Search

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    Piano Software Other

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