Piano Software status is Operational

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Composer Experience Execution - US
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VX Checkout - US - buy.piano.io
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US - id.piano.io
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Piano Analytics Interfaces Availability
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API Endpoints - US - api.piano.io
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API Endpoints - EU - api-eu.piano.io
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Piano Analytics - Reporting API
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

[Piano Analytics] Potential interface availability issues
Started 24 Oct 2025 08:22:23 (2 days ago), resolved 24 Oct 2025 08:44:40 (2 days ago)
Critical Incident
Postmortem
Piano Analytics - Reporting API
Piano Analytics Interfaces Availability

We are currently experiencing availability issues with our API tools and interfaces. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers

Some of Piano services in US environment affected by AWS incident
Started 20 Oct 2025 08:09:32 (6 days ago), resolved 20 Oct 2025 13:52:01 (6 days ago)
Major Incident
Postmortem
VX Checkout - US - buy.piano.io
API Endpoints - US - api.piano.io
Composer Experience Execution - US
US - id.piano.io
Piano ID and VX transactional Emails
More...

We are currently investigating this issue.

Recently Resolved Incidents

No recent incidents

Piano Software Outage Survival Guide

A step-by-step guide to help you survive a Piano Software outage
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    Piano Software Components

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    Piano Software Composer Experience Execution

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    Composer Experience Execution - US
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    Some of Piano services in US environment affected by AWS incident
    Started 20 Oct 2025 08:09:32 (6 days ago), resolved 20 Oct 2025 13:52:01 (6 days ago)
    Major Incident
    Postmortem
    VX Checkout - US - buy.piano.io
    API Endpoints - US - api.piano.io
    Composer Experience Execution - US
    US - id.piano.io
    Piano ID and VX transactional Emails
    More...

    We are currently investigating this issue.

    Composer Experience Execution - Asia
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    Composer Experience Execution - Australia
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    Composer Experience Execution - Europe
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    Piano Software Payments

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    VX Checkout - US - buy.piano.io
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    Some of Piano services in US environment affected by AWS incident
    Started 20 Oct 2025 08:09:32 (6 days ago), resolved 20 Oct 2025 13:52:01 (6 days ago)
    Major Incident
    Postmortem
    VX Checkout - US - buy.piano.io
    API Endpoints - US - api.piano.io
    Composer Experience Execution - US
    US - id.piano.io
    Piano ID and VX transactional Emails
    More...

    We are currently investigating this issue.

    VX Checkout - Asia - buy-ap.piano.io
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    VX Checkout - Australia - buy-au.piano.io
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    VX Checkout - Europe - buy-eu.piano.io
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    Piano Software Login and Registration

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    US - id.piano.io
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    Some of Piano services in US environment affected by AWS incident
    Started 20 Oct 2025 08:09:32 (6 days ago), resolved 20 Oct 2025 13:52:01 (6 days ago)
    Major Incident
    Postmortem
    VX Checkout - US - buy.piano.io
    API Endpoints - US - api.piano.io
    Composer Experience Execution - US
    US - id.piano.io
    Piano ID and VX transactional Emails
    More...

    We are currently investigating this issue.

    Australia - id-au.piano.io
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    Asia - id-ap.piano.io
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    EU - id.piano.io
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    Piano Software Dashboards, Interfaces and Platform

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    Publisher Dashboard - US - https://dashboard.piano.io
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    Publisher Dashboard - Asia - https://dashboard-ap.piano.io
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    Publisher Dashboard - Australia - https://dashboard-au.piano.io
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    Publisher Dashboard - Europe - https://dashboard-eu.piano.io
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    Piano ESP Dashboard - US - esp.piano.io
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    Piano ESP Dashboard - Asia - esp-ap.piano.io
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    Piano ESP Dashboard - Australia - esp-au.piano.io
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    Piano ESP Dashboard - Europe - esp-eu.piano.io
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    Piano Insight Dashboard
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    Piano Content Dashboard
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    Piano DMP Dashboard
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    Piano Analytics Interfaces Availability
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    [Piano Analytics] Potential interface availability issues
    Started 24 Oct 2025 08:22:23 (2 days ago), resolved 24 Oct 2025 08:44:40 (2 days ago)
    Critical Incident
    Postmortem
    Piano Analytics - Reporting API
    Piano Analytics Interfaces Availability

    We are currently experiencing availability issues with our API tools and interfaces. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

    Affected customers - All customers

    Piano Analytics Exports
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    Piano Analytics Dataflow Exports
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    Piano Analytics Data Sharing
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    Piano authentication – auth.piano.io
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    Piano Software API Availability

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    API Endpoints - US - api.piano.io
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    Some of Piano services in US environment affected by AWS incident
    Started 20 Oct 2025 08:09:32 (6 days ago), resolved 20 Oct 2025 13:52:01 (6 days ago)
    Major Incident
    Postmortem
    VX Checkout - US - buy.piano.io
    API Endpoints - US - api.piano.io
    Composer Experience Execution - US
    US - id.piano.io
    Piano ID and VX transactional Emails
    More...

    We are currently investigating this issue.

    API Endpoints - Asia - api-ap.piano.io
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    API Endpoints - AU - api-au.piano.io
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    API Endpoints - EU - api-eu.piano.io
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    Thu 23
    Fri 24
    Sat 25
    now
    Some of Piano services in US environment affected by AWS incident
    Started 20 Oct 2025 08:09:32 (6 days ago), resolved 20 Oct 2025 13:52:01 (6 days ago)
    Major Incident
    Postmortem
    VX Checkout - US - buy.piano.io
    API Endpoints - US - api.piano.io
    Composer Experience Execution - US
    US - id.piano.io
    Piano ID and VX transactional Emails
    More...

    We are currently investigating this issue.

    API Endpoints - ESP - api-esp.piano.io
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    API Endpoints - cxense - api.cxense.com
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    Piano Analytics - Reporting API
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    [Piano Analytics] Potential interface availability issues
    Started 24 Oct 2025 08:22:23 (2 days ago), resolved 24 Oct 2025 08:44:40 (2 days ago)
    Critical Incident
    Postmortem
    Piano Analytics - Reporting API
    Piano Analytics Interfaces Availability

    We are currently experiencing availability issues with our API tools and interfaces. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

    Affected customers - All customers

    Piano Software Recommendations

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    Piano ESP On-Site Recommendations
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    Piano Content Recommendations
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    Piano Software Email Distribution

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    Piano ESP Email Distribution
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    Piano ID and VX transactional Emails
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    Some of Piano services in US environment affected by AWS incident
    Started 20 Oct 2025 08:09:32 (6 days ago), resolved 20 Oct 2025 13:52:01 (6 days ago)
    Major Incident
    Postmortem
    VX Checkout - US - buy.piano.io
    API Endpoints - US - api.piano.io
    Composer Experience Execution - US
    US - id.piano.io
    Piano ID and VX transactional Emails
    More...

    We are currently investigating this issue.

    Piano Software Data Collection

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    Piano Composer Data Collection
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    Piano Content Crawler Data Collection
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    Piano ESP Data Collection
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    Piano Analytics Data Collection
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    Insight Data collection
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    Piano Software Data Processing

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    Piano Analytics Data Processing
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    Piano DMP Data Processing/Connections
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    CDP
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    Piano Software SocialFlow

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    SocialFlow.com Site uptime
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    Trib.al uptime
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    SocialFlow publishing
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    Feed Fetcher
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    Piano Software CCE

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    Piano Software Piano Search

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    Piano Software Other

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