Bentley Systems status is Partially Degraded Service

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Bentley Systems Base Services

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Software Downloads
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Authentication / Login
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User Management
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Active Incidents

Software Downloads - Intermittent download or install issues
Started 16 Jan 2025 10:17:17 (2 days ago), still ongoing
Minor Incident
Monitoring
Software Downloads

Our team is currently investigating an issue with Software Downloads where some users may be having trouble to download or install certain products. We have identified the root cause of the issue and are working diligently with our hosting vendor on a solution. If you encounter such issue, please reach out to our support team who can promptly assist. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

IMS Login Issue for WSFED Users
Started 17 Dec 2024 13:46:16 (1 month ago), still ongoing
Major Incident
Identified
Authentication / Login
User Management

We have identified an issue within IMS that is preventing users with a federation from logging in.

This issue is due to an unexpected certificate change in Microsoft Azure. Please be assured that we are actively working to resolve this matter as quickly as possible.

Thank you for your understanding and patience.

IMS Team

Recently Resolved Incidents

No recent incidents

Bentley Systems Outage Survival Guide

A step-by-step guide to help you survive a Bentley Systems outage
NaN%

    Bentley Systems Components

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    now

    Bentley Systems ALIM

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    now
    Session Service
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    Bentley Systems Base Services

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    now
    Bentley Communities
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    now
    Bentley.com
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    now
    CONNECT Center
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    now
    Learn
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    now
    Managed Services (Global Status)
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    Phone System
    Sat 11
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    now
    Product Documentation
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    now
    Software Downloads
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    Sun 12
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    Thu 16
    Fri 17
    now
    Software Downloads - Intermittent download or install issues
    Started 16 Jan 2025 10:17:17 (2 days ago), still ongoing
    Minor Incident
    Monitoring
    Software Downloads

    Our team is currently investigating an issue with Software Downloads where some users may be having trouble to download or install certain products. We have identified the root cause of the issue and are working diligently with our hosting vendor on a solution. If you encounter such issue, please reach out to our support team who can promptly assist. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

    Support Portal
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    now
    URL Directory Service (BUDDI)
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    now
    Virtuosity Digital Storefront
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    now

    Bentley Systems Identity Management Systems (IMS)

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    now
    Authentication / Login
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    Fri 17
    now
    IMS Login Issue for WSFED Users
    Started 17 Dec 2024 13:46:16 (1 month ago), still ongoing
    Major Incident
    Identified
    Authentication / Login
    User Management

    We have identified an issue within IMS that is preventing users with a federation from logging in.

    This issue is due to an unexpected certificate change in Microsoft Azure. Please be assured that we are actively working to resolve this matter as quickly as possible.

    Thank you for your understanding and patience.

    IMS Team

    User Management
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    IMS Login Issue for WSFED Users
    Started 17 Dec 2024 13:46:16 (1 month ago), still ongoing
    Major Incident
    Identified
    Authentication / Login
    User Management

    We have identified an issue within IMS that is preventing users with a federation from logging in.

    This issue is due to an unexpected certificate change in Microsoft Azure. Please be assured that we are actively working to resolve this matter as quickly as possible.

    Thank you for your understanding and patience.

    IMS Team

    Bentley Systems iTwin Platform

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    Access Control
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    Carbon Calculation
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    Changed Elements
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    Clash Detection
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    Export
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    Forms
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    iModels
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    iModels OData
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    Issues
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    iTwins
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    Library
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    Mesh Export
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    PnID to iTwin
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    Projects
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    Property Validation
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    Reality Analysis
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    Reality Conversion
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    Reality Data
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    Reality Management
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    Reality Modeling
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    Reporting
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    Saved Views
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    Sensor Data
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    Storage
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    Synchronization
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    Transformations
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    Users
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    Visualization
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    Webhooks
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    Bentley Systems iTwin Products

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    iTwin Experience
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    now
    iTwin IoT
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    now
    OpenCities Planner
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    now
    OpenFlows WaterSight
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    now
    OpenTower iQ
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    OpenUtilities (Digital Twin Services)
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    PlantSight
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    Reality Data View
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    Bentley Systems iTwin Services

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    Design Insights
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    Design Validation
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    GeoCoordination Service
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    iModel Manager
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    Network Topology Service
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    Platform APIs
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    Platform Developer Portal
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    Reality Analysis Service
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    Reality Conversion Service
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    Reality Management Service
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    Reality Modeling Service
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    Bentley Systems ProjectWise Services

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    Components Center
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    Deliverables Management
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    Design Review
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    Forms
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    Issue Resolution
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    Portfolio Insights
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    Project Insights
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    Project Share
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    Project Synchronization
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    ProjectWise 365
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    ProjectWise Design Integration
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    ProjectWise Drive
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    ProjectWise Web View
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    Bentley Systems Subscription Entitlement Services

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    Alerting Service
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    CONNECTION Client
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    Entitlement Management Portal
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    Policy Service
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    Roles and Permissions
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    Subscription Analytics
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    Usage Logging Service
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    Bentley Systems SYNCHRO

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    SYNCHRO 4D
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    SYNCHRO Control
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    SYNCHRO Cost
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    Bentley Systems Alternatives

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