Bentley Systems status is Operational

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Software Downloads
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Authentication / Login
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User Management
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iModels
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Degraded Performance for Software Downloads
Started 7 Mar 2025 14:46:59 (3 months ago), still ongoing
Minor Incident
Identified
Software Downloads

We are aware some accounts are intermittently being denied access to Software Downloads Center. We are working to resolve the issue as soon as possible. If the access is not resolved after clearing browser cache, please create a support case here for Login & Website Support, Category: Software Downloads, Sub Category: Access Denied)

IMS Login Issue for WSFED Users
Started 17 Dec 2024 13:46:16 (6 months ago), still ongoing
Major Incident
Identified
Authentication / Login
User Management

We have identified an issue within IMS that is preventing users with a federation from logging in.

This issue is due to an unexpected certificate change in Microsoft Azure. Please be assured that we are actively working to resolve this matter as quickly as possible.

Thank you for your understanding and patience.

IMS Team

Recently Resolved Incidents

iModel Viewing - Outage
Started 27 May 2025 14:16:05 (7 days ago), resolved 27 May 2025 15:45:59 (6 days ago)
Incident without Impact
Resolved
iModels

Our team is currently investigating an issue with iModel Viewing. Some users may be having trouble using iModel Viewing in Design Review and Infrastructure Cloud or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

Bentley Systems Outage Survival Guide

A step-by-step guide to help you survive a Bentley Systems outage
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    Bentley Systems Components

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    Bentley Systems ALIM

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    Session Service
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    Bentley Systems Base Services

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    Bentley Communities
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    Bentley.com
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    CONNECT Center
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    Learn
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    Managed Services (Global Status)
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    Phone System
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    Product Documentation
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    Software Downloads
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    Degraded Performance for Software Downloads
    Started 7 Mar 2025 14:46:59 (3 months ago), still ongoing
    Minor Incident
    Identified
    Software Downloads

    We are aware some accounts are intermittently being denied access to Software Downloads Center. We are working to resolve the issue as soon as possible. If the access is not resolved after clearing browser cache, please create a support case here for Login & Website Support, Category: Software Downloads, Sub Category: Access Denied)

    Support Portal
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    URL Directory Service (BUDDI)
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    Virtuosity Digital Storefront
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    Bentley Systems Identity Management Systems (IMS)

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    now
    Authentication / Login
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    now
    IMS Login Issue for WSFED Users
    Started 17 Dec 2024 13:46:16 (6 months ago), still ongoing
    Major Incident
    Identified
    Authentication / Login
    User Management

    We have identified an issue within IMS that is preventing users with a federation from logging in.

    This issue is due to an unexpected certificate change in Microsoft Azure. Please be assured that we are actively working to resolve this matter as quickly as possible.

    Thank you for your understanding and patience.

    IMS Team

    User Management
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    Sun 1
    Mon 2
    now
    IMS Login Issue for WSFED Users
    Started 17 Dec 2024 13:46:16 (6 months ago), still ongoing
    Major Incident
    Identified
    Authentication / Login
    User Management

    We have identified an issue within IMS that is preventing users with a federation from logging in.

    This issue is due to an unexpected certificate change in Microsoft Azure. Please be assured that we are actively working to resolve this matter as quickly as possible.

    Thank you for your understanding and patience.

    IMS Team

    Bentley Systems iTwin Platform

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    Access Control
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    Carbon Calculation
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    Changed Elements
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    Clash Detection
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    Export
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    Forms
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    iModels
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    iModel Viewing - Outage
    Started 27 May 2025 14:16:05 (7 days ago), resolved 27 May 2025 15:45:59 (6 days ago)
    Incident without Impact
    Resolved
    iModels

    Our team is currently investigating an issue with iModel Viewing. Some users may be having trouble using iModel Viewing in Design Review and Infrastructure Cloud or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

    iModels OData
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    Issues
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    iTwins
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    Library
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    Mesh Export
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    PnID to iTwin
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    Projects
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    Property Validation
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    Reality Analysis
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    Reality Conversion
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    Reality Data
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    Reality Management
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    Reality Modeling
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    Reporting
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    Saved Views
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    Sensor Data
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    Storage
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    Synchronization
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    Transformations
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    Users
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    Visualization
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    Webhooks
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    Bentley Systems iTwin Products

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    iTwin Experience
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    iTwin IoT
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    OpenCities Planner
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    OpenFlows WaterSight
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    OpenTower iQ
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    OpenUtilities (Digital Twin Services)
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    PlantSight
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    Reality Data View
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    Bentley Systems iTwin Services

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    Design Insights
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    Design Validation
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    GeoCoordination Service
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    iModel Manager
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    Network Topology Service
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    Platform APIs
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    Platform Developer Portal
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    Reality Analysis Service
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    Reality Conversion Service
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    Reality Management Service
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    Reality Modeling Service
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    Bentley Systems ProjectWise Services

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    Components Center
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    Deliverables Management
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    Design Review
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    Forms
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    Issue Resolution
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    Portfolio Insights
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    Project Insights
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    Project Share
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    Project Synchronization
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    ProjectWise 365
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    ProjectWise Design Integration
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    ProjectWise Drive
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    ProjectWise Web View
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    Bentley Systems Subscription Entitlement Services

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    Alerting Service
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    CONNECTION Client
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    Entitlement Management Portal
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    Policy Service
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    Roles and Permissions
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    Subscription Analytics
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    Usage Logging Service
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    Bentley Systems SYNCHRO

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    SYNCHRO 4D
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    SYNCHRO Control
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    SYNCHRO Cost
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