Vonage API status is Partially Degraded Service

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MMS
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Messages API
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Voice API
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Verify V2
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Vonage API Global Connectivity

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SMS North America
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SMS Europe
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Brazil SMS - Degradation affecting Claro Brazil
Started 21 Feb 2025 17:57:20 (18 minutes ago), still ongoing
Minor Incident
Investigating
SMS Latin America

Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

WhatsApp Template Management API (BETA) and WhatsApp Hosted ES flows ongoing degradation
Started 13 Feb 2025 16:45:44 (8 days ago), still ongoing
Minor Incident
Identified
Whatsapp Connectivity

Customers are currently experiencing problems with our WhatsApp Template Management API and we are working with our partner to resolve the issue.

You may experience timeouts while using the API.

We will update this status as soon as we have more information on this issue.

Service Issue in Verify V2 - Email channel
Started 10 Feb 2025 11:49:44 (11 days ago), still ongoing
Minor Incident
Investigating
Verify V2

Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

Verify V2 - Email channel

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

USA - SMS Degradation affecting US Cellular Network
Started 10 Oct 2024 05:40:27 (4 months ago), still ongoing
Minor Incident
Investigating
SMS North America

We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Peru SMS - Degradation towards Movistar network
Started 19 Aug 2024 17:58:44 (6 months ago), still ongoing
Minor Incident
Investigating
SMS Latin America

We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Recently Resolved Incidents

Ukraine SMS - Delivery Degradation towards Telesystems of Ukraine network
Started 21 Feb 2025 14:08:49 (4 hours ago), resolved 21 Feb 2025 16:20:07 (2 hours ago)
Minor Incident
Resolved
SMS Europe

We are currently observing SMS delivery degradation towards Ukraine Telesystems of Ukraine network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Israel SMS - Delivery degradation towards Partner network
Started 21 Feb 2025 09:43:49 (9 hours ago), resolved 21 Feb 2025 10:53:42 (7 hours ago)
Minor Incident
Resolved
SMS Middle East & Africa

Please be advised that we have been notified of a message delivery degradation towards Israel Partner network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is due to an issue with the network operator in Israel.

Please contact [email protected] if you have any questions.

Service Issue in Platform
Started 21 Feb 2025 02:29:24 (16 hours ago), resolved 21 Feb 2025 06:16:31 (12 hours ago)
Minor Incident
Resolved
Voice API

Our monitoring has alerted us to a potential service issue with our platform within the EU1 data center. Inbound and outbound voice calls via VAPI failed, we alert customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Saudi Arabia SMS - Degradation affecting Saudi Telecom
Started 20 Feb 2025 16:09:07 (1 day ago), resolved 20 Feb 2025 17:04:14 (1 day ago)
Minor Incident
Resolved
SMS Middle East & Africa

Please be informed that we have been notified of SMS delivery degradation towards Saudi Arabia Saudi Telecom.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Italy SMS - Delivery Degradation towards Vodafone Network
Started 19 Feb 2025 09:48:14 (2 days ago), resolved 19 Feb 2025 14:38:01 (2 days ago)
Minor Incident
Resolved
SMS Europe

We are observing SMS delivery degradation towards Italy Vodafone Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Nigeria SMS - Delivery Degradation towards MTN network
Started 18 Feb 2025 10:45:30 (3 days ago), resolved 18 Feb 2025 14:30:40 (3 days ago)
Minor Incident
Resolved
SMS Middle East & Africa

We are observing SMS delivery degradation towards Nigeria MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Ethiopia SMS - Delivery degradation towards Ethiopian Telecom / MTN network
Started 17 Feb 2025 18:58:57 (4 days ago), resolved 18 Feb 2025 03:04:33 (4 days ago)
Minor Incident
Resolved
SMS Middle East & Africa

We have been notified by our supplier about SMS delivery degradation towards Ethiopian Telecom / MTN.

You may experience irregular delivery with inconsistent delivery times while sending towards this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Nigeria SMS - Delivery Degradation towards MTN network
Started 17 Feb 2025 12:37:06 (4 days ago), resolved 17 Feb 2025 21:07:29 (4 days ago)
Minor Incident
Resolved
SMS Middle East & Africa

We are observing SMS delivery degradation towards Nigeria MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Indonesia SMS - Delivery Degradation affecting Domestic Brands towards Smartfren network
Started 16 Feb 2025 15:36:58 (5 days ago), resolved 17 Feb 2025 00:52:34 (5 days ago)
Minor Incident
Resolved
SMS APAC

We are observing SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Singapore SMS - Degradation of SMS towards Singapore Singtel
Started 16 Feb 2025 18:05:57 (5 days ago), resolved 16 Feb 2025 20:33:35 (5 days ago)
Minor Incident
Resolved
SMS APAC

We are currently observing SMS delivery degradation for messages sending towards Singtel.

You may experience failures or delays DLR for SMS sending towards this Network.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

United States Messages API - some MMS messages are going undelivered
Started 14 Feb 2025 22:30:13 (7 days ago), resolved 14 Feb 2025 23:19:08 (7 days ago)
Minor Incident
Resolved
MMS
Messages API

Our monitoring system has alerted us to a potential service issue with MMS delivery in US.

Customers may get some MMS messages as "undeliverable", we are investigating the root cause.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Vonage API Outage Survival Guide

A step-by-step guide to help you survive a Vonage API outage
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    Vonage API Components

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    Vonage API SMS & Messages

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    MMS
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    United States Messages API - some MMS messages are going undelivered
    Started 14 Feb 2025 22:30:13 (7 days ago), resolved 14 Feb 2025 23:19:08 (7 days ago)
    Minor Incident
    Resolved
    MMS
    Messages API

    Our monitoring system has alerted us to a potential service issue with MMS delivery in US.

    Customers may get some MMS messages as "undeliverable", we are investigating the root cause.

    We aim to provide an update on our investigation within 1 hour.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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    Messages API
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    United States Messages API - some MMS messages are going undelivered
    Started 14 Feb 2025 22:30:13 (7 days ago), resolved 14 Feb 2025 23:19:08 (7 days ago)
    Minor Incident
    Resolved
    MMS
    Messages API

    Our monitoring system has alerted us to a potential service issue with MMS delivery in US.

    Customers may get some MMS messages as "undeliverable", we are investigating the root cause.

    We aim to provide an update on our investigation within 1 hour.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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    Service Issue in Platform
    Started 21 Feb 2025 02:29:24 (16 hours ago), resolved 21 Feb 2025 06:16:31 (12 hours ago)
    Minor Incident
    Resolved
    Voice API

    Our monitoring has alerted us to a potential service issue with our platform within the EU1 data center. Inbound and outbound voice calls via VAPI failed, we alert customers immediately while our engineering teams investigate.

    We aim to provide an update on our investigation within 1 hour.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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    Verify V2
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    Service Issue in Verify V2 - Email channel
    Started 10 Feb 2025 11:49:44 (11 days ago), still ongoing
    Minor Incident
    Investigating
    Verify V2

    Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.

    Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

    If there is a customer impact, it is likely to be affecting the following products:

    Verify V2 - Email channel

    We aim to provide an update on our investigation within 1 hour.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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    Number Pools API
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    Pricing API
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    Redact API
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    Reports API
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    SubAccount API
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    Vonage API Global Connectivity

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    SMS North America
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    USA - SMS Degradation affecting US Cellular Network
    Started 10 Oct 2024 05:40:27 (4 months ago), still ongoing
    Minor Incident
    Investigating
    SMS North America

    We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.

    The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    MMS North America
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    Voice North America
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    SMS Europe
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    Italy SMS - Delivery Degradation towards Vodafone Network
    Started 19 Feb 2025 09:48:14 (2 days ago), resolved 19 Feb 2025 14:38:01 (2 days ago)
    Minor Incident
    Resolved
    SMS Europe

    We are observing SMS delivery degradation towards Italy Vodafone Network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Ukraine SMS - Delivery Degradation towards Telesystems of Ukraine network
    Started 21 Feb 2025 14:08:49 (4 hours ago), resolved 21 Feb 2025 16:20:07 (2 hours ago)
    Minor Incident
    Resolved
    SMS Europe

    We are currently observing SMS delivery degradation towards Ukraine Telesystems of Ukraine network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice Europe
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    SMS APAC
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    Singapore SMS - Degradation of SMS towards Singapore Singtel
    Started 16 Feb 2025 18:05:57 (5 days ago), resolved 16 Feb 2025 20:33:35 (5 days ago)
    Minor Incident
    Resolved
    SMS APAC

    We are currently observing SMS delivery degradation for messages sending towards Singtel.

    You may experience failures or delays DLR for SMS sending towards this Network.

    We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Indonesia SMS - Delivery Degradation affecting Domestic Brands towards Smartfren network
    Started 16 Feb 2025 15:36:58 (5 days ago), resolved 17 Feb 2025 00:52:34 (5 days ago)
    Minor Incident
    Resolved
    SMS APAC

    We are observing SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice APAC
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    SMS Latin America
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    Peru SMS - Degradation towards Movistar network
    Started 19 Aug 2024 17:58:44 (6 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Latin America

    We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Brazil SMS - Degradation affecting Claro Brazil
    Started 21 Feb 2025 17:57:20 (18 minutes ago), still ongoing
    Minor Incident
    Investigating
    SMS Latin America

    Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice Latin America
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    SMS Middle East & Africa
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    Nigeria SMS - Delivery Degradation towards MTN network
    Started 17 Feb 2025 12:37:06 (4 days ago), resolved 17 Feb 2025 21:07:29 (4 days ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    We are observing SMS delivery degradation towards Nigeria MTN network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Ethiopia SMS - Delivery degradation towards Ethiopian Telecom / MTN network
    Started 17 Feb 2025 18:58:57 (4 days ago), resolved 18 Feb 2025 03:04:33 (4 days ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    We have been notified by our supplier about SMS delivery degradation towards Ethiopian Telecom / MTN.

    You may experience irregular delivery with inconsistent delivery times while sending towards this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Nigeria SMS - Delivery Degradation towards MTN network
    Started 18 Feb 2025 10:45:30 (3 days ago), resolved 18 Feb 2025 14:30:40 (3 days ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    We are observing SMS delivery degradation towards Nigeria MTN network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Saudi Arabia SMS - Degradation affecting Saudi Telecom
    Started 20 Feb 2025 16:09:07 (1 day ago), resolved 20 Feb 2025 17:04:14 (1 day ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    Please be informed that we have been notified of SMS delivery degradation towards Saudi Arabia Saudi Telecom.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Israel SMS - Delivery degradation towards Partner network
    Started 21 Feb 2025 09:43:49 (9 hours ago), resolved 21 Feb 2025 10:53:42 (7 hours ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    Please be advised that we have been notified of a message delivery degradation towards Israel Partner network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is due to an issue with the network operator in Israel.

    Please contact [email protected] if you have any questions.

    Voice Middle East & Africa
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    Whatsapp Connectivity
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    WhatsApp Template Management API (BETA) and WhatsApp Hosted ES flows ongoing degradation
    Started 13 Feb 2025 16:45:44 (8 days ago), still ongoing
    Minor Incident
    Identified
    Whatsapp Connectivity

    Customers are currently experiencing problems with our WhatsApp Template Management API and we are working with our partner to resolve the issue.

    You may experience timeouts while using the API.

    We will update this status as soon as we have more information on this issue.

    Viber Connectivity
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    Facebook Messenger Connectivity
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    RCS Connectivity
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    Vonage API Multiple Services Affected

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    Multiple Services Affected
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    Vonage API Support Platforms

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    Email Support
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    Live Chat
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    Help Center/Knowledge Base
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