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Vonage API Status
Real-time updates of Vonage API issues and outages
Vonage API status is Partially Degraded Service
MMS
Messages API
Voice API
Verify V2
Vonage API Global Connectivity
SMS North America
SMS Europe
Active Incidents
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Customers are currently experiencing problems with our WhatsApp Template Management API and we are working with our partner to resolve the issue.
You may experience timeouts while using the API.
We will update this status as soon as we have more information on this issue.
Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Verify V2 - Email channel
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Recently Resolved Incidents
We are currently observing SMS delivery degradation towards Ukraine Telesystems of Ukraine network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we have been notified of a message delivery degradation towards Israel Partner network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is due to an issue with the network operator in Israel.
Please contact [email protected] if you have any questions.
Our monitoring has alerted us to a potential service issue with our platform within the EU1 data center. Inbound and outbound voice calls via VAPI failed, we alert customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Please be informed that we have been notified of SMS delivery degradation towards Saudi Arabia Saudi Telecom.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are observing SMS delivery degradation towards Italy Vodafone Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are observing SMS delivery degradation towards Nigeria MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about SMS delivery degradation towards Ethiopian Telecom / MTN.
You may experience irregular delivery with inconsistent delivery times while sending towards this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are observing SMS delivery degradation towards Nigeria MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are observing SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are currently observing SMS delivery degradation for messages sending towards Singtel.
You may experience failures or delays DLR for SMS sending towards this Network.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Our monitoring system has alerted us to a potential service issue with MMS delivery in US.
Customers may get some MMS messages as "undeliverable", we are investigating the root cause.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Vonage API Outage Survival Guide
Vonage API Components
Vonage API SMS & Messages
SMS
MMS
Our monitoring system has alerted us to a potential service issue with MMS delivery in US.
Customers may get some MMS messages as "undeliverable", we are investigating the root cause.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
SMPP
Callbacks
Shortcodes
Phone Numbers
10 DLC Platform
Messages API
Our monitoring system has alerted us to a potential service issue with MMS delivery in US.
Customers may get some MMS messages as "undeliverable", we are investigating the root cause.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Dispatch
In-App Messaging
Vonage API Video
Session Connection
Archiving (Standard)
Archiving (Enterprise)
Broadcast (HLS/RTMP)
Monitoring Callbacks
SIP Interconnect
Advanced Firewall Control (TURN) (Standard)
Advanced Firewall Control (TURN) (Enterprise)
China Relay
Media Connection (Standard)
Media Connection (Enterprise)
Archive Inspector
Insights & Advanced Insights
Inspector
Playground
Pre-Call Test
Account Portal
Experience Composer
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada)
Vonage Video Express
Email Notifications
SDK CDN
Captions
Signalling
Payments & Billing
Developer Center
Login
Chat Embeds
Vonage API Voice
Programmable SIP & SIP Interconnect
Voice API
Our monitoring has alerted us to a potential service issue with our platform within the EU1 data center. Inbound and outbound voice calls via VAPI failed, we alert customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Legacy TTS
Phone Numbers
Websockets
SIP Trunking
Voice WebRTC
SIP Endpoints
Advanced Machine Detection
Voice Inspector
Vonage API Meetings
Meetings Connection
Recordings
Chat
Dial In
Vonage API Auth & Identity
Number Insight
Number Insight V2
Verify
Verify V2
Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Verify V2 - Email channel
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Vonage API Experiences
Jumper.ai
NLU API
Automatic Speech To Text
Vonage API AI Studio
AI Studio Authentication
AI Studio Builder UX/UI
Campaign Creation
Connectors
Knowledge AI
Reports EU
Reports US
Studio Messaging Sessions
Studio Telephony Sessions
Vonage API Network APIs
Network Registry
Number Verification
SIM Swap
Vonage API Conversations for Salesforce
Conversations for Salesforce
Vonage API Vonage Cloud Runtime
Deployment API
Marketplace API
Queue services
Debug
Workspaces
Persistence API
Scheduler
Vonage API Vonage Dashboard
Account Access & Notifications
Account Configuration & Feature Access
Creating An Account
Customer Portal
Payments & Billing
Reporting & Data
Other
Vonage API Vonage Platform Management
Account APIs
Alerts API
Applications
Audit API
Command Line Interface (CLI)
Numbers API
Number Pools API
Pricing API
Redact API
Reports API
SubAccount API
Vonage API Global Connectivity
SMS North America
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
MMS North America
Voice North America
SMS Europe
We are observing SMS delivery degradation towards Italy Vodafone Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are currently observing SMS delivery degradation towards Ukraine Telesystems of Ukraine network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice Europe
SMS APAC
We are currently observing SMS delivery degradation for messages sending towards Singtel.
You may experience failures or delays DLR for SMS sending towards this Network.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are observing SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice APAC
SMS Latin America
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice Latin America
SMS Middle East & Africa
We are observing SMS delivery degradation towards Nigeria MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about SMS delivery degradation towards Ethiopian Telecom / MTN.
You may experience irregular delivery with inconsistent delivery times while sending towards this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are observing SMS delivery degradation towards Nigeria MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be informed that we have been notified of SMS delivery degradation towards Saudi Arabia Saudi Telecom.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we have been notified of a message delivery degradation towards Israel Partner network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is due to an issue with the network operator in Israel.
Please contact [email protected] if you have any questions.
Voice Middle East & Africa
Whatsapp Connectivity
Customers are currently experiencing problems with our WhatsApp Template Management API and we are working with our partner to resolve the issue.
You may experience timeouts while using the API.
We will update this status as soon as we have more information on this issue.