Vonage API Status

Resolved: The connectivity issue affecting Archiving, Broadcast, Captions, and Experience Composer requests in the US-EAST and US-WEST regions on 2025/08/11 between 16:43 UTC and 17:14 UTC has been resolved.

Connectivity is now fully restored, and there is no further impact. If you continue to experience any issues, please contact [email protected].

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

We are informing customers while our engineering teams investigate. If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast, Experience Composer, and Live Captions. Some customers may have encountered difficulties when starting or stopping these services.

We aim to provide an update on our investigation shortly. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling- for an explanation of our approach to publishing incidents.

Resolved: The connectivity issue affecting Archiving, Broadcast, Captions, and Experience Composer requests in the US-EAST and US-WEST regions on 2025/08/11 between 16:43 UTC and 17:14 UTC has been resolved.

Connectivity is now fully restored, and there is no further impact. If you continue to experience any issues, please contact [email protected].

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

We are informing customers while our engineering teams investigate. If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast, Experience Composer, and Live Captions. Some customers may have encountered difficulties when starting or stopping these services.

We aim to provide an update on our investigation shortly. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling- for an explanation of our approach to publishing incidents.

Resolved: The connectivity issue affecting Archiving, Broadcast, Captions, and Experience Composer requests in the US-EAST and US-WEST regions on 2025/08/11 between 16:43 UTC and 17:14 UTC has been resolved.

Connectivity is now fully restored, and there is no further impact. If you continue to experience any issues, please contact [email protected].

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

We are informing customers while our engineering teams investigate. If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast, Experience Composer, and Live Captions. Some customers may have encountered difficulties when starting or stopping these services.

We aim to provide an update on our investigation shortly. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling- for an explanation of our approach to publishing incidents.

Resolved: The incident impacting Video Inspector, Archive Inspector and Voice Inspector data has now been resolved.

All services have been restored. Please let [email protected] know if you continue to experience problems with this.

Monitoring: The issue has been fully resolved. Video Inspector, Archive Inspector and Voice Inspector data from the past 7 days (starting July 29th, 2025 at 20:00 UTC) has been successfully restored.

The tools are now functioning as expected.

Thank you for your patience.

Identified: Voice inspector data has been fully recovered from the past 7 days, starting from July 29th 2025 at 20:00 UTC. The tool is functioning as expected.

Restoration of data for the remaining tools is in progress.

We will continue to provide updates as more information becomes available.

Thank you for your continued patience and understanding.

Identified: Data for Video Archive Inspector, Video Inspector, and Voice Inspector from today at 6:00 AM UTC has been successfully restored. All related tools are currently functioning as expected for the new data.

The restoration of historical data from the past 7 days remains in progress and is anticipated to take approximately two days to complete.

We will continue to provide updates as additional progress is made.

Identified: Voice Inspector data from Today at 6:00 AM UTC has been successfully restored, and the tool is functioning as expected for newly generated data.

We continue working on restoring data for the Video and Archive Inspectors tools. This phase is expected to take approximately 1 hour.

Additionally, full restoration of data from the past 7 days is estimated to take a couple of days to complete. We will share further updates as progress is made.

Identified: We have begun restoring affected tools, however, data remains unavailable. Our team is actively working toward full recovery and monitoring system stability.

We will provide further updates as progress continues

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified, and a fix is currently being implemented.

We appreciate your patience as our team works to resolve the problem. We will provide another update as soon as the fix is in place or if there are any changes.

Investigating: We have been notified of potential degraded performance in Video Archive Inspector, Video Inspector and Voice Inspector starting at 07:00 UTC on August 5. Some users may experience slower response times or issues accessing the tools.

Our engineering team is actively working to restore full service.

Please reach out to [email protected] with any questions.

Resolved: The incident impacting Video Inspector, Archive Inspector and Voice Inspector data has now been resolved.

All services have been restored. Please let [email protected] know if you continue to experience problems with this.

Monitoring: The issue has been fully resolved. Video Inspector, Archive Inspector and Voice Inspector data from the past 7 days (starting July 29th, 2025 at 20:00 UTC) has been successfully restored.

The tools are now functioning as expected.

Thank you for your patience.

Identified: Voice inspector data has been fully recovered from the past 7 days, starting from July 29th 2025 at 20:00 UTC. The tool is functioning as expected.

Restoration of data for the remaining tools is in progress.

We will continue to provide updates as more information becomes available.

Thank you for your continued patience and understanding.

Identified: Data for Video Archive Inspector, Video Inspector, and Voice Inspector from today at 6:00 AM UTC has been successfully restored. All related tools are currently functioning as expected for the new data.

The restoration of historical data from the past 7 days remains in progress and is anticipated to take approximately two days to complete.

We will continue to provide updates as additional progress is made.

Identified: Voice Inspector data from Today at 6:00 AM UTC has been successfully restored, and the tool is functioning as expected for newly generated data.

We continue working on restoring data for the Video and Archive Inspectors tools. This phase is expected to take approximately 1 hour.

Additionally, full restoration of data from the past 7 days is estimated to take a couple of days to complete. We will share further updates as progress is made.

Identified: We have begun restoring affected tools, however, data remains unavailable. Our team is actively working toward full recovery and monitoring system stability.

We will provide further updates as progress continues

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified, and a fix is currently being implemented.

We appreciate your patience as our team works to resolve the problem. We will provide another update as soon as the fix is in place or if there are any changes.

Investigating: We have been notified of potential degraded performance in Video Archive Inspector, Video Inspector and Voice Inspector starting at 07:00 UTC on August 5. Some users may experience slower response times or issues accessing the tools.

Our engineering team is actively working to restore full service.

Please reach out to [email protected] with any questions.

Resolved: The connectivity issue affecting Archiving, Broadcast, Captions, and Experience Composer requests in the US-EAST and US-WEST regions on 2025/08/11 between 16:43 UTC and 17:14 UTC has been resolved.

Connectivity is now fully restored, and there is no further impact. If you continue to experience any issues, please contact [email protected].

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

We are informing customers while our engineering teams investigate. If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast, Experience Composer, and Live Captions. Some customers may have encountered difficulties when starting or stopping these services.

We aim to provide an update on our investigation shortly. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling- for an explanation of our approach to publishing incidents.

Resolved: The connectivity issue affecting Archiving, Broadcast, Captions, and Experience Composer requests in the US-EAST and US-WEST regions on 2025/08/11 between 16:43 UTC and 17:14 UTC has been resolved.

Connectivity is now fully restored, and there is no further impact. If you continue to experience any issues, please contact [email protected].

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

We are informing customers while our engineering teams investigate. If there is a customer impact, it is likely to affect the following products: Video Archive, Broadcast, Experience Composer, and Live Captions. Some customers may have encountered difficulties when starting or stopping these services.

We aim to provide an update on our investigation shortly. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling- for an explanation of our approach to publishing incidents.

Resolved: We can confirm this US datacentre problem has been resolved, and all services have been restored.

The following services were impacted from 2025-08-05 14:04 UTC until 2025-08-05 14:12 UTC:

Voice API - Inbound and Outbound Voice

Please let [email protected] know if you continue to experience problems with this.

Monitoring: We have implemented a fix for this issue.

You may have experienced issues with Voice API calls, when creating new calls or updating ongoing calls.

The list of impacted services has been confirmed as follows: Voice API - Inbound and Outbound Voice Calls

We will continue to monitor services during the next few hours and post updates should anything change.

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products: Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: We have monitored and observed no further issues and will resolve this incident. We will share more details in the RFO within the next few days.

Monitoring: The services are now stable, and we continue to monitor the platform.

Monitoring: We have implemented a fix for this issue and our metrics currently indicate call success rates have returned to normal levels.

Customers may have experienced call failures and dead air on inbound and outbound calls in any region, with the majority of impact affecting North America.

The list of impacted services has been confirmed as follows: Voice API - Inbound and Outbound Voice Calls

We will continue to monitor services during the next few hours and post updates should anything change.

Identified: Our teams continue to work on mitigation efforts to reduce the impact.

We have identified the cause of the issue to be related to extremely high levels of inbound traffic from certain providers, which is impacting our platform. We are pursuing multiple avenues with both internal and external vendors to mitigate the ongoing impact to our customers.

We will continue to provide regular status updates on this page.

Identified: Our teams continue to work on mitigation efforts to reduce the impact to customer calls.

We aim to provide another update in 1 hour.

Identified: Our engineering team as identified the cause of the issue and are continuing to work on mitigation efforts to reduce the impact to customer calls.

We aim to provide another update in 1 hour.

Investigating: We are continuing to investigate this issue and we appreciate your patience.

The list of impacted services has been confirmed as follows: Voice API - Inbound and Outbound Voice Calls

We aim to provide another update in 1 hour.

Investigating: Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting Voice

Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: The incident impacting Video Inspector, Archive Inspector and Voice Inspector data has now been resolved.

All services have been restored. Please let [email protected] know if you continue to experience problems with this.

Monitoring: The issue has been fully resolved. Video Inspector, Archive Inspector and Voice Inspector data from the past 7 days (starting July 29th, 2025 at 20:00 UTC) has been successfully restored.

The tools are now functioning as expected.

Thank you for your patience.

Identified: Voice inspector data has been fully recovered from the past 7 days, starting from July 29th 2025 at 20:00 UTC. The tool is functioning as expected.

Restoration of data for the remaining tools is in progress.

We will continue to provide updates as more information becomes available.

Thank you for your continued patience and understanding.

Identified: Data for Video Archive Inspector, Video Inspector, and Voice Inspector from today at 6:00 AM UTC has been successfully restored. All related tools are currently functioning as expected for the new data.

The restoration of historical data from the past 7 days remains in progress and is anticipated to take approximately two days to complete.

We will continue to provide updates as additional progress is made.

Identified: Voice Inspector data from Today at 6:00 AM UTC has been successfully restored, and the tool is functioning as expected for newly generated data.

We continue working on restoring data for the Video and Archive Inspectors tools. This phase is expected to take approximately 1 hour.

Additionally, full restoration of data from the past 7 days is estimated to take a couple of days to complete. We will share further updates as progress is made.

Identified: We have begun restoring affected tools, however, data remains unavailable. Our team is actively working toward full recovery and monitoring system stability.

We will provide further updates as progress continues

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified, and a fix is currently being implemented.

We appreciate your patience as our team works to resolve the problem. We will provide another update as soon as the fix is in place or if there are any changes.

Investigating: We have been notified of potential degraded performance in Video Archive Inspector, Video Inspector and Voice Inspector starting at 07:00 UTC on August 5. Some users may experience slower response times or issues accessing the tools.

Our engineering team is actively working to restore full service.

Please reach out to [email protected] with any questions.

Monitoring: Our team had identified a small number of customers who were likely double-charged for their WhatsApp usage. We have gone ahead and proceeded to refund the customers impacted. All customers with impacted quotas have been corrected now, and there should not be any service disruption observed.

We will continue to monitor the service during the next few hours and post updates should anything change.

Identified: The impact was confirmed as the following:

Starting from 2025-08-06 14:00 UTC, we have identified a small amount of customer impact and the fixes were implemented to restore the service for the affected customers.

We will continue to monitor the service during the next few hours and post updates should anything change.

Identified: Our monitoring has alerted us to a potential service issue with sending our billing platform. We are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been notified from suppliers about delivery degradation currently towards USA AT&T Network.

You may observe degradation or delays for outbound and inbound SMS & MMS messages sent to / from all numbers in US AT&T. We are working with partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been notified of delivery degradation for traffic towards Mexico AT&T.

We are working with our partners to resolve the issue.

Please contact [email protected] if you have any questions

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been notified from suppliers about delivery degradation currently towards USA AT&T Network.

You may observe degradation or delays for outbound and inbound SMS & MMS messages sent to / from all numbers in US AT&T. We are working with partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have noticed an SMS delivery degradation towards Slovakia Slovak Telekom.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been notified by our supplier about SMS delivery Report delay or degradation towards Drillisch Online network. Actual delivery may not be impacted.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently observing SMS delivery degradation towards Telenor Pakistan network.

We are working with our carrier partners to resolve the issue, and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently observing SMS delivery report degradation towards Claro Brazil. You may experience missing and delayed delivery receipts for outbound messages.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have noticed an SMS delivery degradation towards Bolivia Viva network

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been notified by our supplier about an SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are observing SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.