Vonage API Status

Resolved: Our monitoring system alerted us to a potential service issue with our platform between 20:19 UTC and 21:04 UTC.

Although the customer impact is not yet confirmed, we are alerting customers immediately while our engineering teams investigate the issue.

If any customer impact occurred, it would affect SIP Interconnect services in the US-East region. SIP calls initiated during this period may not have received media.

All services have been restored now.

Please let [email protected] know if you continue to experience problems with this.

Resolved: We can confirm this problem has been resolved, and all services have been restored

Customers in AP-Southeast-1 region may have encountered intermittent failures with the following services starting from 2025-11-15 16:20 UTC.

Voice API Programmable SIP Verify API - Callbacks

Impact to Voice API and Programmable SIP was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.

Please let [email protected] know if you continue to experience problems with this.

Monitoring: Our teams have implemented a fix to mitigate the issue.

Customers in AP-Southeast-1 region may have experienced service degradation in voice call setup and Verify API callbacks starting as early as 16:20 UTC on November 15.

Impact to voice call setup was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.

The list of impacted services has been confirmed as follows: Voice API Programmable SIP Verify API

Customers utilizing the Legacy TTS platform were not impacted.

We will continue to monitor services during the next few hours and post updates should anything change.

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products in the APAC region: Voice API Programmable SIP Text-to-Speech

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: We can confirm this problem has been resolved, and all services have been restored

Customers in AP-Southeast-1 region may have encountered intermittent failures with the following services starting from 2025-11-15 16:20 UTC.

Voice API Programmable SIP Verify API - Callbacks

Impact to Voice API and Programmable SIP was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.

Please let [email protected] know if you continue to experience problems with this.

Monitoring: Our teams have implemented a fix to mitigate the issue.

Customers in AP-Southeast-1 region may have experienced service degradation in voice call setup and Verify API callbacks starting as early as 16:20 UTC on November 15.

Impact to voice call setup was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.

The list of impacted services has been confirmed as follows: Voice API Programmable SIP Verify API

Customers utilizing the Legacy TTS platform were not impacted.

We will continue to monitor services during the next few hours and post updates should anything change.

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products in the APAC region: Voice API Programmable SIP Text-to-Speech

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: We have resolved the issue that affected call recordings when using the /legs endpoint of the Conversation API. Most customers were not affected.

We will continue monitoring the system, but no further impact is expected.

Identified: Some customers are currently experiencing problems with Voice API Recordings not being uploaded. We are currently working to identify and resolve the issue.

You may experience issues with recordings being available to download.

We will update this status as soon as we have more information on this issue.

Investigating: Our monitoring system has alerted us to an issue with recordings being uploaded with our platform.

The following products are affected: Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: The issue has been identified and corrective actions taken.

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

Customers may be seeing some calls, primarily to North America, failing to connect. Customers will receive a 500 SIP response for SIP calls and a 'failed' callback for API calls.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: The issue has been identified and corrective actions taken.

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

Customers may be seeing some calls, primarily to North America, failing to connect. Customers will receive a 500 SIP response for SIP calls and a 'failed' callback for API calls.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: We can confirm this problem has been resolved, and all services have been restored

Customers in AP-Southeast-1 region may have encountered intermittent failures with the following services starting from 2025-11-15 16:20 UTC.

Voice API Programmable SIP Verify API - Callbacks

Impact to Voice API and Programmable SIP was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.

Please let [email protected] know if you continue to experience problems with this.

Monitoring: Our teams have implemented a fix to mitigate the issue.

Customers in AP-Southeast-1 region may have experienced service degradation in voice call setup and Verify API callbacks starting as early as 16:20 UTC on November 15.

Impact to voice call setup was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.

The list of impacted services has been confirmed as follows: Voice API Programmable SIP Verify API

Customers utilizing the Legacy TTS platform were not impacted.

We will continue to monitor services during the next few hours and post updates should anything change.

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products in the APAC region: Voice API Programmable SIP Text-to-Speech

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: We can confirm this problem has been resolved, and all services have been restored

Customers in AP-Southeast-1 region may have encountered intermittent failures with the following services starting from 2025-11-15 16:20 UTC.

Voice API Programmable SIP Verify API - Callbacks

Impact to Voice API and Programmable SIP was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.

Please let [email protected] know if you continue to experience problems with this.

Monitoring: Our teams have implemented a fix to mitigate the issue.

Customers in AP-Southeast-1 region may have experienced service degradation in voice call setup and Verify API callbacks starting as early as 16:20 UTC on November 15.

Impact to voice call setup was mitigated at approximately 18:37 UTC November 16, 2025. Impact to Verify API callbacks was mitigated at approximately 21:24 UTC November 16, 2025.

The list of impacted services has been confirmed as follows: Voice API Programmable SIP Verify API

Customers utilizing the Legacy TTS platform were not impacted.

We will continue to monitor services during the next few hours and post updates should anything change.

Investigating: Our monitoring system has alerted us to a potential service issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products in the APAC region: Voice API Programmable SIP Text-to-Speech

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: This incident has been resolved.

During this incident, customers may have encountered a dashboard login issue. When customers tried to log in, customers were re-directed to the login page repeatedly.

The list of impacted services during the incident has been confirmed as follows: Customer Dashboard - Log-in

Please let [email protected] know if you continue to experience any problems in this area.

Monitoring: We have implemented a fix for this issue.

You may have encountered a customer dashboard login issue. When you tried to log in, you were directed to the login page repeatedly.

The list of impacted services has been confirmed as follows: Customer Dashboard - Log-in

We will continue to monitor services during the next few hours and post updates should anything change.

Identified: We have identified the root cause of this issue, and we’re working on getting the issue fixed.

Investigating: Our monitoring system has alerted us to a potential service issue with the customer dashboard login.

We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within one hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: Recently we observe irregular delivery times for messages towards Altan Redes network. Although the delivery is fully recovered at the moment, we will continue to monitor the performance for potential future issues

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Please be advised that we are observing SMS delivery degradation for pre-registered brands towards China.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Please be advised that we are observing message delivery degradation towards TIGO, Honduras.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.