Vonage API Status

Investigating: We have been notified by our US supplier about an issue impacting delivery for MMS messages towards multiple network operators. You might experience delayed MMS messages for US Shortcodes, Longcodes, TFN numbers.

The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: Vonage services have been fully restored following today's service interruption reported by our third-party email provider, which began at 2026-09-04 08:01 UTC. Full resolution has been confirmed effective as of 2026-09-04 13:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

Monitoring: Thank you for your patience following our third-party email provider's reported service interruption earlier today which may have impacted your email delivery via the Verify API.

Our third-party email provider has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.

Identified: We remain closely engaged with our third-party email provider for the issue impacting your email delivery via the Verify API. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

Identified: We have identified the issue that may be impacting your email delivery via the Verify API. This is due to a service disruption at our third-party email provider. We continue to work to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

Investigating: We are aware of issues that may be impacting the email channel of Verify API. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Please be advised that we are observing SMS delivery degradation for pre-registered brands towards all networks.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: Vonage services have been fully restored following an interruption in automated email notification delivery, which began on 2026-08-25. Full resolution has been confirmed effective as of 2026-09-02.

Thank you for your patience and understanding as we worked to restore the services.  If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/].

Monitoring: Vonage services continue to show signs of recovery following today's interruption in automated email notification delivery. We'll continue to provide further updates here within 1 hour and once full service is restored.

Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.

We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been notified by one of our suppliers regarding Voice calls affecting from/to subset of our Vonage LVNs towards Mexico.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: We have been notified by our suppliers about MMS latency to and from AT&T network for a subset of US Long Codes and Toll-Free Numbers

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: We have been notified about an issue impacting SMS messages for a subset of short codes for T-mobile USA. You may experience potential delay in delivery & delivery receipts for a subset of short codes to/from T-mobile networks in the US.

We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Investigating: We are currently investigating this issue.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been notified about an issue impacting voice calls to multiple networks. You may experience intermittent call disconnects or call failures.

We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Resolved: We have resolved an issue affecting Vonage Voice API in the US West region. Between approximately 19:51 UTC and 19:57 UTC on August 28, 2026, a subset of customers may have experienced intermittent API request failures when making call attempts.

The issue was caused by a problem with our data center’s Network Load Balancer (NLB) in the US West region. Our engineering team identified and resolved the issue. The overall global traffic impact was minimal.

Monitoring: We have noticed an issue with our voice API in the US region. We have resolved the issue and are still investigating to identify the full impact. Customers might have seen API failures when sending call attempts. We’ll update you soon once we have more details about the issue.