Vonage API Status
Real-time updates of Vonage API issues and outages
Vonage API status is Partially Degraded Service
Archiving (Enterprise)
Voice API
TTS
Verify
Verify V2
Vonage API Vonage Cloud Runtime
Workspaces
Active Incidents
Please be advised that we are observing partial SMS delivery degradation for pre-registered brands towards China Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Recently Resolved Incidents
We have been notified by our suppliers about MMS latency to the AT&T network for a subset of US shortcodes.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our supplier about SMS delivery degradation towards Digitel Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
At 2024/11/19 18:56 UTC, a server that hosts our Enterprise Media Archiver was lost in the US-East region. The impacted instance was removed from rotation immediately. It was fully resolved at 2024/11/19 18:57 UTC.
Please contact support@api.vonage.com if you have any questions.
Please be advised that we are observing SMS degradation towards Odido (T-Mobile) network in Netherlands.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our supplier about delivery degradation for messages sent towards Telenor Sweden.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We are currently investigating an issue impacting inbound and outbound Voice API calls in the Dublin Data Center (api-eu-3).
You may have seen the following behaviour [Error details] when creating or receiving new Voice API calls, or when trying to update and progress ongoing conversations.
The following services were impacted from 2024-11-19 10:18 UTC until 10:19 UTC: Voice API Programmable SIP Conversation API Verify API Calls
SIP Trunking has not been impacted.
We will update this status as soon as we have more information on this issue.
Please be advised that we are observing sms degradation affecting traffic towards all New Zealand networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We were alerted of an issue that values shown in Customer Dashboard for some analytics data have not being updated since today 16:00 UTC.
We will continue to monitor the service during the next few hours and post updates should anything change.
We are currently observing SMS delivery degradation towards France NRJ Mobile which is impacting SMS traffic.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our suppliers about MMS degradation to the AT&T network.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We are currently observing SMS delivery degradation towards MTN Nigeria network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is an issue on the network operator's side.
Please contact support@api.vonage.com if you have any questions.
We have been informed by our suppliers about an issue affecting AT&T Mexico.
As a result of this issue, inbound/outbound messages may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have identified an issue where customers are experiencing problems receiving the payment/invoice via email with delays.
Vonage API Outage Survival Guide
Vonage API Components
Vonage API SMS & Messages
SMS
MMS
SMPP
Callbacks
Shortcodes
Phone Numbers
10 DLC Platform
Messages API
Dispatch
In-App Messaging
Vonage API Video
Session Connection
Archiving (Standard)
Archiving (Enterprise)
At 2024/11/19 18:56 UTC, a server that hosts our Enterprise Media Archiver was lost in the US-East region. The impacted instance was removed from rotation immediately. It was fully resolved at 2024/11/19 18:57 UTC.
Please contact support@api.vonage.com if you have any questions.
Broadcast (HLS/RTMP)
Monitoring Callbacks
SIP Interconnect
Advanced Firewall Control (TURN) (Standard)
Advanced Firewall Control (TURN) (Enterprise)
China Relay
Media Connection (Standard)
Media Connection (Enterprise)
Video Archive Inspector
Insights & Advanced Insights
Inspector
Opentok Playground
Pre-Call Test
Account Portal
Experience Composer
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada)
Vonage Video Express
Email Notifications
Video SDK CDN
Captions
Signalling
Vonage API Voice
Programmable SIP
Voice API
We are currently investigating an issue impacting inbound and outbound Voice API calls in the Dublin Data Center (api-eu-3).
You may have seen the following behaviour [Error details] when creating or receiving new Voice API calls, or when trying to update and progress ongoing conversations.
The following services were impacted from 2024-11-19 10:18 UTC until 10:19 UTC: Voice API Programmable SIP Conversation API Verify API Calls
SIP Trunking has not been impacted.
We will update this status as soon as we have more information on this issue.
TTS
We are currently investigating an issue impacting inbound and outbound Voice API calls in the Dublin Data Center (api-eu-3).
You may have seen the following behaviour [Error details] when creating or receiving new Voice API calls, or when trying to update and progress ongoing conversations.
The following services were impacted from 2024-11-19 10:18 UTC until 10:19 UTC: Voice API Programmable SIP Conversation API Verify API Calls
SIP Trunking has not been impacted.
We will update this status as soon as we have more information on this issue.
SIP Trunking
Voice SDK
Phone Numbers
Websockets
SIP Endpoints
Advanced Machine Detection
Voice Inspector
Vonage API Meetings
Meetings Connection
Recordings
Chat
Dial In
Vonage API Auth & Identity
Number Insight
Number Insight V2
Verify
We are currently investigating an issue impacting inbound and outbound Voice API calls in the Dublin Data Center (api-eu-3).
You may have seen the following behaviour [Error details] when creating or receiving new Voice API calls, or when trying to update and progress ongoing conversations.
The following services were impacted from 2024-11-19 10:18 UTC until 10:19 UTC: Voice API Programmable SIP Conversation API Verify API Calls
SIP Trunking has not been impacted.
We will update this status as soon as we have more information on this issue.
Verify V2
We are currently investigating an issue impacting inbound and outbound Voice API calls in the Dublin Data Center (api-eu-3).
You may have seen the following behaviour [Error details] when creating or receiving new Voice API calls, or when trying to update and progress ongoing conversations.
The following services were impacted from 2024-11-19 10:18 UTC until 10:19 UTC: Voice API Programmable SIP Conversation API Verify API Calls
SIP Trunking has not been impacted.
We will update this status as soon as we have more information on this issue.
Vonage API Experiences
Jumper.ai
NLU API
Automatic Speech To Text
Vonage API AI Studio
AI Studio Authentication
AI Studio Builder UX/UI
Campaign Creation
Connectors
Knowledge AI
Reports EU
Reports US
Studio Messaging Sessions
Studio Telephony Sessions
Vonage API Network APIs
Network Registry
Vonage API Conversations for Salesforce
Conversations for Salesforce
Vonage API Vonage Cloud Runtime
Deployment API
Marketplace API
Queue services
Debug
Workspaces
Persistence API
Scheduler
Vonage API Vonage Dashboard
Account Access & Notifications
Account Configuration & Feature Access
Creating An Account
Customer Portal
Payments & Billing
We have identified an issue where customers are experiencing problems receiving the payment/invoice via email with delays.
Reporting & Data
We were alerted of an issue that values shown in Customer Dashboard for some analytics data have not being updated since today 16:00 UTC.
We will continue to monitor the service during the next few hours and post updates should anything change.
Other
We have identified an issue where customers are experiencing problems receiving the payment/invoice via email with delays.
Vonage API Vonage Platform Management
Account APIs
Alerts API
Applications
Audit API
Command Line Interface (CLI)
Numbers API
Number Pools API
Pricing API
Redact API
Reports API
SubAccount API
Vonage API Global Connectivity
SMS North America
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
MMS North America
We have been notified by our suppliers about MMS degradation to the AT&T network.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our suppliers about MMS latency to the AT&T network for a subset of US shortcodes.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Voice North America
SMS Europe
We are currently observing SMS delivery degradation towards France NRJ Mobile which is impacting SMS traffic.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our supplier about delivery degradation for messages sent towards Telenor Sweden.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Please be advised that we are observing SMS degradation towards Odido (T-Mobile) network in Netherlands.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Voice Europe
SMS APAC
Please be advised that we are observing partial SMS delivery degradation for pre-registered brands towards China Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Please be advised that we are observing sms degradation affecting traffic towards all New Zealand networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Voice APAC
SMS Latin America
We have been informed by our suppliers about an issue affecting AT&T Mexico.
As a result of this issue, inbound/outbound messages may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
We have been notified by our supplier about SMS delivery degradation towards Digitel Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Voice Latin America
SMS Middle East & Africa
We are currently observing SMS delivery degradation towards MTN Nigeria network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is an issue on the network operator's side.
Please contact support@api.vonage.com if you have any questions.
Voice Middle East & Africa
Whatsapp Connectivity
Viber Connectivity
Facebook Messenger Connectivity
RCS Connectivity
Vonage API Multiple Services Affected
Multiple Services Affected
Vonage API Support Platforms
Email Support
Live Chat
Telephone Support
Help Center/Knowledge Base
Vonage API Alternatives
Engagement Tracking Service (redirecting clicks and serving opens) - USA
We are experiencing an elevated level of errors for Engagement Tracker Service
Note: This issue does not impact SparkPost customers hosted in the EU.
