Vonage API Status

Investigating: We have been notified by our US supplier about an issue impacting delivery for MMS messages towards multiple network operators. You might experience delayed MMS messages for US Shortcodes, Longcodes, numbers.

The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have observed MMS delivery degradation affecting Long Codes and Short codes to AT&T network subscribers in the United States

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Investigating: We have been notified by our suppliers about degradation affecting traffic using a subset of LVNs towards France networks

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Investigating: We have been notified by our supplier about MMS degradation impacting messages to C-Spire long-code numbers.

As a result of this issue, messages and delivery receipts may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have observed MMS delivery degradation affecting Long Codes to GCI Communication network subscribers in the United States

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: Vonage services have been fully restored following service regarding WhatsApp Number Onboarding, which began at 2026-11-2 10:30:00 UTC. Full resolution has been confirmed effective 2026-11-03 21:30:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

Monitoring: Vonage services have been fully restored following service regarding WhatsApp Number Onboarding, which began at 2026-11-2 10:30:00 UTC. Full resolution has been confirmed effective 2026-11-03 21:30:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

Identified: We continue to work on a fix for the issue that may be impacting your WhatsApp Number Onboarding via the Embedded Sign-Up flow. If you need to add a new number to an existing WhatsApp Business Account in the meantime, please contact our support team at api.support.vonage.com for manual assistance. We'll continue to provide further updates here within 8 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Identified: We continue to work on a fix for the issue that may be impacting your WhatsApp Number Onboarding via the Embedded Sign-Up flow. If you need to add a new number to an existing WhatsApp Business Account in the meantime, please contact our support team at api.support.vonage.com for manual assistance. We'll continue to provide further updates here within 8 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Identified: We continue to work on a fix for the issue that may be impacting your WhatsApp Number Onboarding via the Embedded Sign-Up flow. If you need to add a new number to an existing WhatsApp Business Account in the meantime, please contact our support team at api.support.vonage.com for manual assistance. We'll continue to provide further updates here within 8 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Identified: We continue to work on a fix for the issue that may be impacting your WhatsApp Number Onboarding via the Embedded Sign-Up flow. If you need to add a new number to an existing WhatsApp Business Account in the meantime, please contact our support team at api.support.vonage.com for manual assistance. We'll continue to provide further updates here within 8 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

Identified: We continue to work on a fix for the issue that may be impacting your WhatsApp Number Onboarding via the Embedded Sign-Up flow. If you need to add a new number to an existing WhatsApp Business Account in the meantime, please contact our support team at api.support.vonage.com for manual assistance. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

Identified: We continue to work to resolve the issue that may be impacting your WhatsApp Number Onboarding via the Embedded Sign-Up flow. If you need to add a new number to an existing WhatsApp Business Account in the meantime, please contact our support team at api.support.vonage.com for manual assistance. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

Investigating: We are aware of issues that may be impacting your WhatsApp number onboarding via the Embedded sign-up flow. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

Resolved: This incident has been resolved.

Investigating: Please be advised that we are observing SMS delivery degradation for 10dlc towards AT&T operator in USA..

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently observing SMS delivery degradation affecting traffic towards Orange France network.

We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This issue has been resolved. Incident Start Time: 11/02/2026 08:30 UTC Incident End Time: 11/02/2026 13:00 UTC

Please let api.support.vonage.com know if you continue to experience problems.

Monitoring: Vonage services show signs of recovery following today's interruption in Verify V2 Silent Authentication service. We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. Incident Start Time: 11/02/2026 08:30 UTC If you have any questions, please contact

Investigating: We are working to resolve the issue that may be impacting your Verify V2 Silent Authentication service. During the incident, customers may experience 500 errors during silent authentication requests. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. Incident Start Time: 11/02/2026 08:30 UTC If you have any questions, please contact api.support.vonage.com.

Investigating: We are aware of issues that may be impacting some Vonage customers' Verify V2 Silent Authentication service due to a third party interruption. We’ll provide further updates within 2 hours 30 minutes. Thank you for your patience and understanding. Incident Start Time: 11/2/2026 08:30 UTC If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing degradation of the Silent Authentication service, which is affecting Orange France, SFR & Bouygues Telecom Networks.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently observing SMS delivery degradation towards Philippines Globe Telecom.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue have been identified.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Investigating: We have been notified by our suppliers about degradation affecting traffic towards Orange France network.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Investigating: We are currently experiencing degradation of the Silent Authentication service, which is affecting KNP Netherlands Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Sweden Long Virtual Numbers (LVNs).

While we work toward a permanent resolution for Sweden, a workaround is available right now: simply use an alternative international number when placing calls to these destinations. We encourage all impacted customers to implement this as soon as possible.

If you have any questions or require further assistance, please do not hesitate to contact https://api.support.vonage.com.

We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.

Identified: We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Sweden Long Virtual Numbers (LVNs).

While we work toward a permanent resolution for Sweden and Norway, a workaround is available right now: simply use an alternative international number when placing calls to these destinations. We encourage all impacted customers to implement this as soon as possible.

If you have any questions or require further assistance, please do not hesitate to contact https://api.support.vonage.com.

We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: We are continuing to work on a fix for this issue.

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Investigating: Please be informed that there was service degradation for outbound calls towards all network affecting Sweden long virtual numbers.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Norway Long Virtual Numbers (LVNs).

While we work toward a permanent resolution for Norway, a workaround is available right now: simply use an alternative international number when placing calls to these destinations. We encourage all impacted customers to implement this as soon as possible.

If you have any questions or require further assistance, please do not hesitate to contact https://api.support.vonage.com.

We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.

Identified: We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Norway Long Virtual Numbers (LVNs).

While we work toward a permanent resolution for Sweden and Norway, a workaround is available right now: simply use an alternative international number when placing calls to these destinations. We encourage all impacted customers to implement this as soon as possible.

If you have any questions or require further assistance, please do not hesitate to contact https://api.support.vonage.com.

We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

Inbound calls have recovered, and we will continue working closely with our supplier to address the degradation on outbound calls.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

Inbound calls have recovered, and we will continue working closely with our supplier to address the degradation on outbound calls.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Identified: Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or have further information on the final resolution.

If you have any questions, please contact api.support.vonage.com

Investigating: Please be informed that we have identified the root cause of the problem, and our team are working directly with the suppliers and carriers to resolve it as soon as possible.

We will be sending another update as soon as we make more progress or further information on the resolution.

If you have any questions, please contact api.support.vonage.com

Investigating: Please be informed that there was service degradation for outbound calls towards all network affecting Norway long virtual numbers.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Please be advised that we are observing partial latency in SMS and MMS message delivery on AT&T operator in USA..

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Please be advised that we are observing message delivery degradation towards MTN Ghana.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have been notified by our suppliers about registered SMS degradation to the Orange network.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved following the implementation of a necessary change which restoring SMS delivery to China. We will now proceed with closing this incident.

As the new changes requires re-registration of your brand signature and message templates — please contact your Account Manager or raise a request with our support team at api.support.vonage.com to get started.

We appreciate your patience and understanding while we worked to resolve this issue.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently observing SMS delivery degradation towards Belgium Orange network. You may experience failures or delays to and from Belgium Orange network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have observed MMS delivery degradation affecting Long Codes to AT&T network subscribers in the United States

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com