Vonage API status is Operational

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now
Voice API
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Voice WebRTC
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Verify V2
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now
SMS North America
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now
SMS Europe
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SMS APAC
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SMS Latin America
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Service Issue in Voice Platform
Started 21 Jul 2025 10:51:48 (4 hours ago), still ongoing
Minor Incident
Monitoring
Voice API
Voice WebRTC

Our monitoring system has alerted us to a potential service issue with our In-App Voice platform.

Although it is not yet certain whether there will be a customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to affect the following products: -Voice API -WebRTC -In-App Voice

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Portugal SMS - Delivery degradation towards all Networks
Started 28 Apr 2025 20:36:08 (3 months ago), still ongoing
Maintenance
Investigating
SMS Europe

Please be advised that we are now observing message delivery degradation towards all major Networks in Portugal. This is related to nationwide power outage.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Service Issue in Verify V2 - Email channel
Started 10 Feb 2025 11:49:44 (5 months ago), still ongoing
Minor Incident
Investigating
Verify V2

Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

Verify V2 - Email channel

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

USA - SMS Degradation affecting US Cellular Network
Started 10 Oct 2024 05:40:27 (9 months ago), still ongoing
Minor Incident
Investigating
SMS North America

We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Peru SMS - Degradation towards Movistar network
Started 19 Aug 2024 17:58:44 (11 months ago), still ongoing
Minor Incident
Investigating
SMS Latin America

We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Recently Resolved Incidents

United Kingdom SMS - Delivery Degradation towards United Kingdom O2 network
Started 18 Jul 2025 11:45:29 (3 days ago), resolved 18 Jul 2025 15:33:03 (3 days ago)
Minor Incident
Resolved
SMS Europe

We are currently observing SMS delivery degradation towards UK O2 We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Email delays Verify V2 Channel
Started 17 Jul 2025 21:55:15 (4 days ago), resolved 17 Jul 2025 21:55:15 (4 days ago)
Incident without Impact
Resolved
Verify V2

Our monitoring had alerted us to a potential downstream service issue with our supplier causing customers to experience email delays in Verify V2 email channel that would have caused channel expirations from 17:30:00 UTC-20:45:00 UTC.

This issue has since been resolved.

Ghana SMS - Delivery Degradation towards MTN Network
Started 17 Jul 2025 10:04:33 (4 days ago), resolved 17 Jul 2025 13:11:06 (4 days ago)
Minor Incident
Resolved
SMS Middle East & Africa

Please be advised that we are observing message delivery degradation towards MTN Ghana Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Chile SMS - Delivery degradation towards MOVISTAR
Started 16 Jul 2025 19:24:26 (5 days ago), resolved 17 Jul 2025 00:33:40 (5 days ago)
Minor Incident
Resolved
SMS Latin America

Please be advised that we are observing message delivery degradation towards the MOVISTAR Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

USA SMS - Delivery Receipt Degradation affecting 10DLC towards AT&T network
Started 10 Jul 2025 20:39:41 (11 days ago), resolved 16 Jul 2025 23:26:14 (5 days ago)
Minor Incident
Resolved
SMS North America

We have observed SMS delivery receipt degradation for 10DLC numbers sending towards the AT&T network. You may experience missing or late delivery receipts for messages sent to AT&T numbers.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Philippines SMS - Delivery Degradation towards Globe Telecom
Started 16 Jul 2025 15:46:40 (5 days ago), resolved 16 Jul 2025 20:43:14 (5 days ago)
Minor Incident
Resolved
SMS APAC

We have been notified of SMS delivery degradation towards Philippines Globe Telecom.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Greece SMS - Degradation towards Cosmote network
Started 16 Jul 2025 17:16:16 (5 days ago), resolved 16 Jul 2025 19:47:51 (5 days ago)
Minor Incident
Resolved
SMS Europe

Please be advised that we are observing message delivery degradation towards Cosmote Greece.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

In-App Voice - Push Notification Degradation
Started 15 Jul 2025 10:00:53 (6 days ago), resolved 15 Jul 2025 11:45:10 (6 days ago)
Minor Incident
Resolved
Voice WebRTC

We are currently investigating an issue that impacted push notifications for Android and iOS Client SDK users.

You may have experienced no push notifications or calls not being delivered to In-App users.

The push notification services were impacted from 2025-07-14 16:26 UTC until 22:08 UTC

Voice API calls not using In-App Voice have not been impacted.

We will update this status as soon as we have more information on this issue.

USA SMS - Degradation affecting 10DLC numbers towards Verizon network
Started 15 Jul 2025 05:33:16 (6 days ago), resolved 15 Jul 2025 08:30:33 (6 days ago)
Minor Incident
Resolved
SMS North America

We have observed SMS delivery receipt degradation for 10DLC numbers sending towards the Verizon network. You may experience missing or late delivery receipts for messages sent to Verizon numbers.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Quality Degradation to Verify Email Channel
Started 14 Jul 2025 23:00:11 (7 days ago), resolved 14 Jul 2025 23:27:53 (7 days ago)
Minor Incident
Resolved
Verify V2

Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting the Email channel of Verify API. Our engineering team is investigating the issue.

Vonage API Outage Survival Guide

A step-by-step guide to help you survive a Vonage API outage
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    Vonage API Components

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    Vonage API SMS & Messages

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    SMS
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    MMS
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    SMPP
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    Callbacks
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    10 DLC Platform
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    Messages API
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    Dispatch
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    Number Deactivation
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    Archive Inspector
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    Vonage API Voice

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    Voice API
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    Service Issue in Voice Platform
    Started 21 Jul 2025 10:51:48 (4 hours ago), still ongoing
    Minor Incident
    Monitoring
    Voice API
    Voice WebRTC

    Our monitoring system has alerted us to a potential service issue with our In-App Voice platform.

    Although it is not yet certain whether there will be a customer impact, we are alerting customers immediately while our engineering teams investigate.

    If there is a customer impact, it is likely to affect the following products: -Voice API -WebRTC -In-App Voice

    We aim to provide an update on our investigation within 1 hour.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

    Legacy TTS
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    Voice WebRTC
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    In-App Voice - Push Notification Degradation
    Started 15 Jul 2025 10:00:53 (6 days ago), resolved 15 Jul 2025 11:45:10 (6 days ago)
    Minor Incident
    Resolved
    Voice WebRTC

    We are currently investigating an issue that impacted push notifications for Android and iOS Client SDK users.

    You may have experienced no push notifications or calls not being delivered to In-App users.

    The push notification services were impacted from 2025-07-14 16:26 UTC until 22:08 UTC

    Voice API calls not using In-App Voice have not been impacted.

    We will update this status as soon as we have more information on this issue.

    Service Issue in Voice Platform
    Started 21 Jul 2025 10:51:48 (4 hours ago), still ongoing
    Minor Incident
    Monitoring
    Voice API
    Voice WebRTC

    Our monitoring system has alerted us to a potential service issue with our In-App Voice platform.

    Although it is not yet certain whether there will be a customer impact, we are alerting customers immediately while our engineering teams investigate.

    If there is a customer impact, it is likely to affect the following products: -Voice API -WebRTC -In-App Voice

    We aim to provide an update on our investigation within 1 hour.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

    SIP Endpoints
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    Voice Inspector
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    Vonage API Meetings

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    Dial In
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    Vonage API Auth & Identity

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    Number Insight
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    Number Insight V2
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    Verify
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    Verify V2
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    Service Issue in Verify V2 - Email channel
    Started 10 Feb 2025 11:49:44 (5 months ago), still ongoing
    Minor Incident
    Investigating
    Verify V2

    Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.

    Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

    If there is a customer impact, it is likely to be affecting the following products:

    Verify V2 - Email channel

    We aim to provide an update on our investigation within 1 hour.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

    Quality Degradation to Verify Email Channel
    Started 14 Jul 2025 23:00:11 (7 days ago), resolved 14 Jul 2025 23:27:53 (7 days ago)
    Minor Incident
    Resolved
    Verify V2

    Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting the Email channel of Verify API. Our engineering team is investigating the issue.

    Email delays Verify V2 Channel
    Started 17 Jul 2025 21:55:15 (4 days ago), resolved 17 Jul 2025 21:55:15 (4 days ago)
    Incident without Impact
    Resolved
    Verify V2

    Our monitoring had alerted us to a potential downstream service issue with our supplier causing customers to experience email delays in Verify V2 email channel that would have caused channel expirations from 17:30:00 UTC-20:45:00 UTC.

    This issue has since been resolved.

    RCS
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    Vonage API Vonage Platform Management

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    Account APIs
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    Alerts API
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    Applications
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    Audit API
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    Command Line Interface (CLI)
    Mon 14
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    Numbers API
    Mon 14
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    Number Pools API
    Mon 14
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    Pricing API
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    Redact API
    Mon 14
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    Reports API
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    SubAccount API
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    Vonage API Global Connectivity

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    SMS North America
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    USA - SMS Degradation affecting US Cellular Network
    Started 10 Oct 2024 05:40:27 (9 months ago), still ongoing
    Minor Incident
    Investigating
    SMS North America

    We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.

    The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    USA SMS - Delivery Receipt Degradation affecting 10DLC towards AT&T network
    Started 10 Jul 2025 20:39:41 (11 days ago), resolved 16 Jul 2025 23:26:14 (5 days ago)
    Minor Incident
    Resolved
    SMS North America

    We have observed SMS delivery receipt degradation for 10DLC numbers sending towards the AT&T network. You may experience missing or late delivery receipts for messages sent to AT&T numbers.

    The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    USA SMS - Degradation affecting 10DLC numbers towards Verizon network
    Started 15 Jul 2025 05:33:16 (6 days ago), resolved 15 Jul 2025 08:30:33 (6 days ago)
    Minor Incident
    Resolved
    SMS North America

    We have observed SMS delivery receipt degradation for 10DLC numbers sending towards the Verizon network. You may experience missing or late delivery receipts for messages sent to Verizon numbers.

    The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    MMS North America
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    Voice North America
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    SMS Europe
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    Portugal SMS - Delivery degradation towards all Networks
    Started 28 Apr 2025 20:36:08 (3 months ago), still ongoing
    Maintenance
    Investigating
    SMS Europe

    Please be advised that we are now observing message delivery degradation towards all major Networks in Portugal. This is related to nationwide power outage.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Greece SMS - Degradation towards Cosmote network
    Started 16 Jul 2025 17:16:16 (5 days ago), resolved 16 Jul 2025 19:47:51 (5 days ago)
    Minor Incident
    Resolved
    SMS Europe

    Please be advised that we are observing message delivery degradation towards Cosmote Greece.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    United Kingdom SMS - Delivery Degradation towards United Kingdom O2 network
    Started 18 Jul 2025 11:45:29 (3 days ago), resolved 18 Jul 2025 15:33:03 (3 days ago)
    Minor Incident
    Resolved
    SMS Europe

    We are currently observing SMS delivery degradation towards UK O2 We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice Europe
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    SMS APAC
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    Philippines SMS - Delivery Degradation towards Globe Telecom
    Started 16 Jul 2025 15:46:40 (5 days ago), resolved 16 Jul 2025 20:43:14 (5 days ago)
    Minor Incident
    Resolved
    SMS APAC

    We have been notified of SMS delivery degradation towards Philippines Globe Telecom.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice APAC
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    SMS Latin America
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    Peru SMS - Degradation towards Movistar network
    Started 19 Aug 2024 17:58:44 (11 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Latin America

    We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Chile SMS - Delivery degradation towards MOVISTAR
    Started 16 Jul 2025 19:24:26 (5 days ago), resolved 17 Jul 2025 00:33:40 (5 days ago)
    Minor Incident
    Resolved
    SMS Latin America

    Please be advised that we are observing message delivery degradation towards the MOVISTAR Network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice Latin America
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    SMS Middle East & Africa
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    Ghana SMS - Delivery Degradation towards MTN Network
    Started 17 Jul 2025 10:04:33 (4 days ago), resolved 17 Jul 2025 13:11:06 (4 days ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    Please be advised that we are observing message delivery degradation towards MTN Ghana Network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice Middle East & Africa
    Mon 14
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    Whatsapp Connectivity
    Mon 14
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    Viber Connectivity
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    Facebook Messenger Connectivity
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    RCS Connectivity
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    Vonage API Multiple Services Affected

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    Multiple Services Affected
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    Vonage API Support Platforms

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    Email Support
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    Live Chat
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    Help Center/Knowledge Base
    Mon 14
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