Vonage API status is Partially Degraded Service

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Archiving (Standard)
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Media Connection (Standard)
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Media Connection (Enterprise)
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Vonage API Voice

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Programmable SIP & SIP Interconnect
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Voice API
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Legacy TTS
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Active Incidents

Mexico SMS - Delivery degradation towards Altan MX Network
Started 14 Oct 2026 13:24:15 (11 hours ago), still ongoing
Minor Incident
Investigating
SMS Latin America

Please be advised that we are observing SMS delivery degradation towards network Altan MX in Mexico.

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

China SMS - Delivery degradation of Pre-Registered brands
Started 24 Sep 2026 10:53:09 (21 days ago), still ongoing
Minor Incident
Investigating
SMS APAC

Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Recently Resolved Incidents

UK SMS - Delivery Degradation affecting 3uk Network
Started 14 Oct 2026 08:49:09 (15 hours ago), resolved 14 Oct 2026 16:10:14 (8 hours ago)
Minor Incident
Resolved
SMS Europe

Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Germany Silent Authentication - Service degradation affecting Telekom Deutschland GmbH
Started 13 Oct 2026 22:19:51 (1 day ago), resolved 14 Oct 2026 03:38:55 (20 hours ago)
Minor Incident
Resolved
Verify SilentAuth Europe

We are currently experiencing degradation of the Silent Authentication service, which is affecting Telekom Deutschland GmbH Germany.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Vonage Voice Product Issues
Started 13 Oct 2026 16:35:25 (1 day ago), resolved 13 Oct 2026 20:01:22 (1 day ago)
Incident without Impact
Resolved
Voice API
Legacy TTS
SIP Trunking

We are aware of issues that may be impacting Voice products in the US East data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

Voice API - Service Degradation
Started 13 Oct 2026 01:26:46 (2 days ago), resolved 13 Oct 2026 15:43:41 (1 day ago)
Minor Incident
Resolved
Voice API
Legacy TTS

We are aware of issues that may be impacting your Voice API traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

UK SMS - Delivery Degradation affecting 3uk Network
Started 13 Oct 2026 08:48:24 (2 days ago), resolved 13 Oct 2026 10:42:59 (2 days ago)
Minor Incident
Resolved
SMS Europe

Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

UK SMS - Delivery Degradation affecting 3uk Network
Started 12 Oct 2026 09:13:07 (3 days ago), resolved 12 Oct 2026 12:28:29 (2 days ago)
Minor Incident
Resolved
SMS Europe

Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Italy SMS - Delivery degradation towards Telekom Italia Network
Started 12 Oct 2026 09:24:47 (3 days ago), resolved 12 Oct 2026 11:49:17 (3 days ago)
Minor Incident
Resolved
SMS Europe

Please be advised that we are observing SMS delivery degradation towards Telekom Italia Network.

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Israel SMS - Delivery degradation towards Pelephone Network
Started 12 Oct 2026 07:21:59 (3 days ago), resolved 12 Oct 2026 09:30:20 (3 days ago)
Minor Incident
Resolved
SMS Middle East & Africa

We are currently observing SMS delivery degradation towards Pelephone Network. You may experience missing and delayed messages and delivery receipts for outbound messages.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Belgium SMS - Delivery Degradation affecting Proximus (20601)
Started 12 Oct 2026 02:28:18 (3 days ago), resolved 12 Oct 2026 09:08:55 (3 days ago)
Minor Incident
Resolved
SMS Europe

Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Uzbekistan SMS - Delivery degradation towards Beeline Network
Started 10 Oct 2026 12:58:05 (4 days ago), resolved 10 Oct 2026 19:26:45 (4 days ago)
Minor Incident
Resolved
SMS Europe

Please be advised that we are observing SMS delivery degradation towards network Beeline in Uzbekistan.

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Video API - Connectivity Service Degradation
Started 10 Oct 2026 10:15:23 (5 days ago), resolved 10 Oct 2026 10:15:23 (5 days ago)
Incident without Impact
Resolved
Archiving (Standard)
Media Connection (Standard)
Media Connection (Enterprise)

Vonage services have been fully restored following today's service degradation on Video API connectivity, which began at 2026-10-09 18:46 UTC. Full resolution has been confirmed effective 2026-10-09 18:51 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

Italy SMS - Delivery degradation towards Telekom Italia Network
Started 9 Oct 2026 09:49:37 (6 days ago), resolved 9 Oct 2026 13:30:21 (5 days ago)
Minor Incident
Resolved
SMS Europe

Please be advised that we are observing SMS delivery degradation towards Telekom Italia Network

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Video: Issues impacting Media Connection
Started 9 Oct 2026 11:36:45 (6 days ago), resolved 9 Oct 2026 11:36:45 (6 days ago)
Incident without Impact
Resolved
Media Connection (Enterprise)

Vonage services have been fully restored following today's service interruption. A Media Connection server was in an unstable state in the EU (Frankfurt) region from 2026-10-09 at 09:50:54 UTC to 2026-10-09 at 09:51:54 UTC. Some customers may have experienced media connection interruptions during this period. All services have been restored. The faulty instance was automatically detected and removed from rotation. For any additional questions, please contact support at [email protected]

France Silent Authentication - Service degradation affecting Bouygues Telecom
Started 8 Oct 2026 08:46:13 (7 days ago), resolved 9 Oct 2026 10:47:34 (6 days ago)
Minor Incident
Resolved
Verify SilentAuth Europe

We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

China SMS - Delivery degradation affecting Lancktele Network
Started 9 Oct 2026 10:05:51 (6 days ago), resolved 9 Oct 2026 10:05:51 (6 days ago)
Minor Incident
Resolved
SMS APAC

We are currently observing SMS delivery degradation towards Lancktele network. You may experience missing and delayed messages and delivery receipts for outbound messages.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

USA SMS - Delivery degradation affecting SMS messages sent towards Verizon network
Started 8 Oct 2026 20:07:54 (6 days ago), resolved 9 Oct 2026 02:47:46 (6 days ago)
Minor Incident
Resolved
SMS North America

We have been notified by our suppliers about SMS degradation to the Verizon network.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

Vonage API Outage Survival Guide

A step-by-step guide to help you survive a Vonage API outage
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    Vonage API Components

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    Vonage API SMS & Messages

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    SMS
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    MMS
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    SMPP
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    Callbacks
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    10 DLC Platform
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    Messages API
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    Dispatch
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    Number Deactivation
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    TFN Platform
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    Vonage API Video

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    Session Connection
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    Archiving (Standard)
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    Video API - Connectivity Service Degradation
    Started 10 Oct 2026 10:15:23 (5 days ago), resolved 10 Oct 2026 10:15:23 (5 days ago)
    Incident without Impact
    Resolved
    Archiving (Standard)
    Media Connection (Standard)
    Media Connection (Enterprise)

    Vonage services have been fully restored following today's service degradation on Video API connectivity, which began at 2026-10-09 18:46 UTC. Full resolution has been confirmed effective 2026-10-09 18:51 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

    Archiving (Enterprise)
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    Broadcast (HLS/RTMP)
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    Monitoring Callbacks
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    SIP Interconnect
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    Advanced Firewall Control (TURN) (Standard)
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    Advanced Firewall Control (TURN) (Enterprise)
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    China Relay
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    Media Connection (Standard)
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    Video API - Connectivity Service Degradation
    Started 10 Oct 2026 10:15:23 (5 days ago), resolved 10 Oct 2026 10:15:23 (5 days ago)
    Incident without Impact
    Resolved
    Archiving (Standard)
    Media Connection (Standard)
    Media Connection (Enterprise)

    Vonage services have been fully restored following today's service degradation on Video API connectivity, which began at 2026-10-09 18:46 UTC. Full resolution has been confirmed effective 2026-10-09 18:51 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

    Media Connection (Enterprise)
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    Video: Issues impacting Media Connection
    Started 9 Oct 2026 11:36:45 (6 days ago), resolved 9 Oct 2026 11:36:45 (6 days ago)
    Incident without Impact
    Resolved
    Media Connection (Enterprise)

    Vonage services have been fully restored following today's service interruption. A Media Connection server was in an unstable state in the EU (Frankfurt) region from 2026-10-09 at 09:50:54 UTC to 2026-10-09 at 09:51:54 UTC. Some customers may have experienced media connection interruptions during this period. All services have been restored. The faulty instance was automatically detected and removed from rotation. For any additional questions, please contact support at [email protected]

    Video API - Connectivity Service Degradation
    Started 10 Oct 2026 10:15:23 (5 days ago), resolved 10 Oct 2026 10:15:23 (5 days ago)
    Incident without Impact
    Resolved
    Archiving (Standard)
    Media Connection (Standard)
    Media Connection (Enterprise)

    Vonage services have been fully restored following today's service degradation on Video API connectivity, which began at 2026-10-09 18:46 UTC. Full resolution has been confirmed effective 2026-10-09 18:51 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com

    Archive Inspector
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    Insights & Advanced Insights
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    Inspector
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    Playground
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    Account Portal
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    Experience Composer
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    Vonage API Voice

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    Phone Numbers
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    Voice API
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    Voice API - Service Degradation
    Started 13 Oct 2026 01:26:46 (2 days ago), resolved 13 Oct 2026 15:43:41 (1 day ago)
    Minor Incident
    Resolved
    Voice API
    Legacy TTS

    We are aware of issues that may be impacting your Voice API traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

    Vonage Voice Product Issues
    Started 13 Oct 2026 16:35:25 (1 day ago), resolved 13 Oct 2026 20:01:22 (1 day ago)
    Incident without Impact
    Resolved
    Voice API
    Legacy TTS
    SIP Trunking

    We are aware of issues that may be impacting Voice products in the US East data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

    Legacy TTS
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    Voice API - Service Degradation
    Started 13 Oct 2026 01:26:46 (2 days ago), resolved 13 Oct 2026 15:43:41 (1 day ago)
    Minor Incident
    Resolved
    Voice API
    Legacy TTS

    We are aware of issues that may be impacting your Voice API traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

    Vonage Voice Product Issues
    Started 13 Oct 2026 16:35:25 (1 day ago), resolved 13 Oct 2026 20:01:22 (1 day ago)
    Incident without Impact
    Resolved
    Voice API
    Legacy TTS
    SIP Trunking

    We are aware of issues that may be impacting Voice products in the US East data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

    SIP Trunking
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    Vonage Voice Product Issues
    Started 13 Oct 2026 16:35:25 (1 day ago), resolved 13 Oct 2026 20:01:22 (1 day ago)
    Incident without Impact
    Resolved
    Voice API
    Legacy TTS
    SIP Trunking

    We are aware of issues that may be impacting Voice products in the US East data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact [email protected].

    Voice WebRTC
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    SIP Endpoints
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    Voice Inspector
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    Vonage API Meetings

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    Meetings Connection
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    Dial In
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    Vonage API Auth & Identity

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    Number Insight
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    Number Insight V2
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    Verify
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    Vonage API Experiences

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    Vonage API Vonage Cloud Runtime

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    Deployment API
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    Vonage API Vonage Dashboard

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    Vonage API Vonage Platform Management

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    Account APIs
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    Applications
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    Audit API
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    Command Line Interface (CLI)
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    Numbers API
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    Number Pools API
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    Pricing API
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    Redact API
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    Reports API
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    Vonage API Global Connectivity

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    SMS North America
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    USA SMS - Delivery degradation affecting SMS messages sent towards Verizon network
    Started 8 Oct 2026 20:07:54 (6 days ago), resolved 9 Oct 2026 02:47:46 (6 days ago)
    Minor Incident
    Resolved
    SMS North America

    We have been notified by our suppliers about SMS degradation to the Verizon network.

    The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    MMS North America
    Wed 7
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    now
    Voice North America
    Wed 7
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    SMS Europe
    Wed 7
    Thu 8
    Fri 9
    Sat 10
    Sun 11
    Mon 12
    Tue 13
    now
    Italy SMS - Delivery degradation towards Telekom Italia Network
    Started 9 Oct 2026 09:49:37 (6 days ago), resolved 9 Oct 2026 13:30:21 (5 days ago)
    Minor Incident
    Resolved
    SMS Europe

    Please be advised that we are observing SMS delivery degradation towards Telekom Italia Network

    We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    Uzbekistan SMS - Delivery degradation towards Beeline Network
    Started 10 Oct 2026 12:58:05 (4 days ago), resolved 10 Oct 2026 19:26:45 (4 days ago)
    Minor Incident
    Resolved
    SMS Europe

    Please be advised that we are observing SMS delivery degradation towards network Beeline in Uzbekistan.

    We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    Belgium SMS - Delivery Degradation affecting Proximus (20601)
    Started 12 Oct 2026 02:28:18 (3 days ago), resolved 12 Oct 2026 09:08:55 (3 days ago)
    Minor Incident
    Resolved
    SMS Europe

    Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    Italy SMS - Delivery degradation towards Telekom Italia Network
    Started 12 Oct 2026 09:24:47 (3 days ago), resolved 12 Oct 2026 11:49:17 (3 days ago)
    Minor Incident
    Resolved
    SMS Europe

    Please be advised that we are observing SMS delivery degradation towards Telekom Italia Network.

    We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    UK SMS - Delivery Degradation affecting 3uk Network
    Started 12 Oct 2026 09:13:07 (3 days ago), resolved 12 Oct 2026 12:28:29 (2 days ago)
    Minor Incident
    Resolved
    SMS Europe

    Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    UK SMS - Delivery Degradation affecting 3uk Network
    Started 13 Oct 2026 08:48:24 (2 days ago), resolved 13 Oct 2026 10:42:59 (2 days ago)
    Minor Incident
    Resolved
    SMS Europe

    Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    UK SMS - Delivery Degradation affecting 3uk Network
    Started 14 Oct 2026 08:49:09 (15 hours ago), resolved 14 Oct 2026 16:10:14 (8 hours ago)
    Minor Incident
    Resolved
    SMS Europe

    Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    Voice Europe
    Wed 7
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    now
    SMS APAC
    Wed 7
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    now
    China SMS - Delivery degradation of Pre-Registered brands
    Started 24 Sep 2026 10:53:09 (21 days ago), still ongoing
    Minor Incident
    Investigating
    SMS APAC

    Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    China SMS - Delivery degradation affecting Lancktele Network
    Started 9 Oct 2026 10:05:51 (6 days ago), resolved 9 Oct 2026 10:05:51 (6 days ago)
    Minor Incident
    Resolved
    SMS APAC

    We are currently observing SMS delivery degradation towards Lancktele network. You may experience missing and delayed messages and delivery receipts for outbound messages.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    Voice APAC
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    now
    SMS Latin America
    Wed 7
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    now
    Mexico SMS - Delivery degradation towards Altan MX Network
    Started 14 Oct 2026 13:24:15 (11 hours ago), still ongoing
    Minor Incident
    Investigating
    SMS Latin America

    Please be advised that we are observing SMS delivery degradation towards network Altan MX in Mexico.

    We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

    If you have any questions, please contact api.support.vonage.com

    Voice Latin America
    Wed 7
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    now
    SMS Middle East & Africa
    Wed 7
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    Israel SMS - Delivery degradation towards Pelephone Network
    Started 12 Oct 2026 07:21:59 (3 days ago), resolved 12 Oct 2026 09:30:20 (3 days ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    We are currently observing SMS delivery degradation towards Pelephone Network. You may experience missing and delayed messages and delivery receipts for outbound messages.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice Middle East & Africa
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    Whatsapp Connectivity
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    Viber Connectivity
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    Facebook Messenger Connectivity
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    RCS Connectivity
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    Verify SilentAuth North America
    Wed 7
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    Verify SilentAuth Europe
    Wed 7
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    France Silent Authentication - Service degradation affecting Bouygues Telecom
    Started 8 Oct 2026 08:46:13 (7 days ago), resolved 9 Oct 2026 10:47:34 (6 days ago)
    Minor Incident
    Resolved
    Verify SilentAuth Europe

    We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Germany Silent Authentication - Service degradation affecting Telekom Deutschland GmbH
    Started 13 Oct 2026 22:19:51 (1 day ago), resolved 14 Oct 2026 03:38:55 (20 hours ago)
    Minor Incident
    Resolved
    Verify SilentAuth Europe

    We are currently experiencing degradation of the Silent Authentication service, which is affecting Telekom Deutschland GmbH Germany.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Verify SilentAuth North America
    Wed 7
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    now
    Verify SilentAuth APAC
    Wed 7
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    now
    Verify SilentAuth Europe
    Wed 7
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    now
    Verify SilentAuth APAC
    Wed 7
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    now
    Verify SilentAuth Latin America
    Wed 7
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    Fri 9
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    now
    Verify SilentAuth Middle East & Africa
    Wed 7
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    Fri 9
    Sat 10
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    now
    Verify SilentAuth Latin America
    Wed 7
    Thu 8
    Fri 9
    Sat 10
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    now

    Vonage API Multiple Services Affected

    Wed 7
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    now
    Verify SilentAuth Middle East & Africa
    Wed 7
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    now
    Multiple Services Affected
    Wed 7
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    now

    Vonage API Support Platforms

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    Stay ahead of Vonage API outages
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