Vonage API status is Operational

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Media Connection (Standard)
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Media Connection (Enterprise)
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Verify V2
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SMS North America
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SMS Europe
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SMS APAC
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SMS Latin America
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Portugal SMS - Delivery degradation towards all Networks
Started 28 Apr 2025 20:36:08 (2 months ago), still ongoing
Maintenance
Investigating
SMS Europe

Please be advised that we are now observing message delivery degradation towards all major Networks in Portugal. This is related to nationwide power outage.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Service Issue in Verify V2 - Email channel
Started 10 Feb 2025 11:49:44 (4 months ago), still ongoing
Minor Incident
Investigating
Verify V2

Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

Verify V2 - Email channel

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

USA - SMS Degradation affecting US Cellular Network
Started 10 Oct 2024 05:40:27 (8 months ago), still ongoing
Minor Incident
Investigating
SMS North America

We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Peru SMS - Degradation towards Movistar network
Started 19 Aug 2024 17:58:44 (10 months ago), still ongoing
Minor Incident
Investigating
SMS Latin America

We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Recently Resolved Incidents

Delays in sending emails through Verify V2 API (21st June)
Started 21 Jun 2025 01:45:02 (7 hours ago), resolved 21 Jun 2025 02:00:02 (7 hours ago)
Minor Incident
Resolved
Verify V2

Customers may have experienced issues with email delivery via the Verify v2 API between 01:08 and 01:45 UTC on 21st June.

Customers may have experienced delays in email delivery during this period, which could have caused Verify v2 requests using email as the channel to expire or be cancelled.

All services have since been fully restored, and email delivery is functioning normally.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling for an explanation of our approach to publishing incidents.

Lithuania SMS - Delivery Degradation affecting Tele2
Started 20 Jun 2025 19:50:39 (13 hours ago), resolved 21 Jun 2025 00:30:29 (8 hours ago)
Minor Incident
Resolved
SMS Europe

Please be informed that we have been notified of SMS delivery degradation towards Tele2 network in Lithuania.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers
Started 19 Jun 2025 22:44:13 (1 day ago), resolved 20 Jun 2025 00:40:41 (1 day ago)
Minor Incident
Resolved
SMS North America

We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Email Timeout Issue on Verify API V2
Started 19 Jun 2025 13:26:12 (2 days ago), resolved 19 Jun 2025 17:09:57 (2 days ago)
Minor Incident
Resolved
Verify V2

Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.

The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Mexico SMS - Delivery Degradation towards Altan Redes Mexico
Started 18 Jun 2025 19:22:20 (3 days ago), resolved 19 Jun 2025 03:49:12 (2 days ago)
Minor Incident
Resolved
SMS Latin America

We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Nigeria SMS - Delivery degradation towards 9mobile (Etisalat)
Started 15 Jun 2025 20:29:01 (6 days ago), resolved 18 Jun 2025 11:10:56 (3 days ago)
Minor Incident
Resolved
SMS Middle East & Africa

We have been notified by our supplier about an SMS delivery degradation towards Nigeria 9mobile (Etisalat).

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Israel SMS - Delivery degradation towards Cellcom network
Started 17 Jun 2025 22:00:07 (3 days ago), resolved 18 Jun 2025 04:48:21 (3 days ago)
Minor Incident
Resolved
SMS Middle East & Africa

Please be advised that we have been notified of a message delivery degradation towards Israel Cellcom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is due to an issue with the network operator in Israel.

Please contact [email protected] if you have any questions.

Vietnam SMS - Degradation affecting Pre-Registered Domestic brands on Vietnamobile
Started 17 Jun 2025 00:55:59 (4 days ago), resolved 17 Jun 2025 02:59:43 (4 days ago)
Minor Incident
Resolved
SMS APAC

We would like to inform you that there was a delay with SMS brandname on Domestic Brands for Vietnamobile in Vietnam. Our Partners are checking to fix this issue. We are also monitoring closely and will update you as soon as possible.

Please contact [email protected] if you have any questions.

Nigeria SMS - Delivery Degradation towards MTN network
Started 16 Jun 2025 16:04:05 (5 days ago), resolved 16 Jun 2025 22:45:35 (4 days ago)
Minor Incident
Resolved
SMS Middle East & Africa

We have been notified by our supplier about an SMS delivery degradation towards Nigeria-MTN network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Email Channel Impact on Verify API
Started 16 Jun 2025 13:38:00 (5 days ago), resolved 16 Jun 2025 13:57:49 (5 days ago)
Incident without Impact
Resolved
Verify V2

Our monitoring systems detected a potential issue with a downstream service provider that affected the Email channel of our Verify API. Starting at 12:45 UTC, timeouts occurred due to the provider's issue. This only impacted Verify V2 requests using the email channel, causing those requests to return a FAILED status.

The provider has mitigated the issue, and the service has returned to normal operation. We are continuing to monitor the systems closely to ensure ongoing stability.

We apologize for any inconvenience this may have caused. If you have any questions or require further assistance, please contact us at [email protected].

Video Media Connection issue in CA-Central region server
Started 16 Jun 2025 13:36:27 (5 days ago), resolved 16 Jun 2025 13:36:28 (5 days ago)
Incident without Impact
Resolved
Media Connection (Standard)
Media Connection (Enterprise)

Our monitoring system alerted us to a service issue with Media Connection.

Customers may have been experiencing problems impacting Media Connection in CA-Central region server from 2025-06-16 12:41 UTC until 2025-06-16 13:13 UTC.

There were networking problems on the server, and the affected server has since been taken out of rotation.

All services have been restored.

If you're still experiencing the issue, please create a new session, and it should be resolved.

Please let [email protected] know if you continue to experience problems with this.

Costa Rica SMS - Degradation affecting Telefonica / Movistar network
Started 15 Jun 2025 19:55:14 (6 days ago), resolved 16 Jun 2025 02:33:16 (5 days ago)
Minor Incident
Resolved
SMS Latin America

Please be informed that we have been notified of SMS delivery degradation towards Telefonica / Movistar network in Costa Rica.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Malaysia SMS - Delivery degradation affecting Domestic Brands towards Celcom and Digi networks
Started 15 Jun 2025 18:51:41 (6 days ago), resolved 15 Jun 2025 21:37:42 (5 days ago)
Minor Incident
Resolved
SMS APAC

Please be advised that we have been notified of SMS delivery degradation affecting Domestic brands towards Malaysia Celcom and Digi networks.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Nigeria SMS - Delivery degradation towards 9mobile (Etisalat)
Started 12 Jun 2025 21:06:58 (8 days ago), resolved 15 Jun 2025 07:41:09 (6 days ago)
Minor Incident
Resolved
SMS Middle East & Africa

We have been notified by our supplier about an SMS delivery degradation towards Nigeria 9mobile (Etisalat). We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact [email protected] if you have any questions.

Vonage API Outage Survival Guide

A step-by-step guide to help you survive a Vonage API outage
NaN%

    Vonage API Components

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    Vonage API SMS & Messages

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    SMS
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    MMS
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    SMPP
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    Callbacks
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    Shortcodes
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    Phone Numbers
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    10 DLC Platform
    Sat 14
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    Messages API
    Sat 14
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    Dispatch
    Sat 14
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    In-App Messaging
    Sat 14
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    Number Deactivation
    Sat 14
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    Vonage API Video

    Sat 14
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    Session Connection
    Sat 14
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    Archiving (Standard)
    Sat 14
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    Archiving (Enterprise)
    Sat 14
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    Broadcast (HLS/RTMP)
    Sat 14
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    Monitoring Callbacks
    Sat 14
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    SIP Interconnect
    Sat 14
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    Advanced Firewall Control (TURN) (Standard)
    Sat 14
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    now
    Advanced Firewall Control (TURN) (Enterprise)
    Sat 14
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    now
    China Relay
    Sat 14
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    Media Connection (Standard)
    Sat 14
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    now
    Video Media Connection issue in CA-Central region server
    Started 16 Jun 2025 13:36:27 (5 days ago), resolved 16 Jun 2025 13:36:28 (5 days ago)
    Incident without Impact
    Resolved
    Media Connection (Standard)
    Media Connection (Enterprise)

    Our monitoring system alerted us to a service issue with Media Connection.

    Customers may have been experiencing problems impacting Media Connection in CA-Central region server from 2025-06-16 12:41 UTC until 2025-06-16 13:13 UTC.

    There were networking problems on the server, and the affected server has since been taken out of rotation.

    All services have been restored.

    If you're still experiencing the issue, please create a new session, and it should be resolved.

    Please let [email protected] know if you continue to experience problems with this.

    Media Connection (Enterprise)
    Sat 14
    Sun 15
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    Wed 18
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    now
    Video Media Connection issue in CA-Central region server
    Started 16 Jun 2025 13:36:27 (5 days ago), resolved 16 Jun 2025 13:36:28 (5 days ago)
    Incident without Impact
    Resolved
    Media Connection (Standard)
    Media Connection (Enterprise)

    Our monitoring system alerted us to a service issue with Media Connection.

    Customers may have been experiencing problems impacting Media Connection in CA-Central region server from 2025-06-16 12:41 UTC until 2025-06-16 13:13 UTC.

    There were networking problems on the server, and the affected server has since been taken out of rotation.

    All services have been restored.

    If you're still experiencing the issue, please create a new session, and it should be resolved.

    Please let [email protected] know if you continue to experience problems with this.

    Archive Inspector
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    Insights & Advanced Insights
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    Inspector
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    Playground
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    Pre-Call Test
    Sat 14
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    Account Portal
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    Experience Composer
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    RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada)
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    Vonage Video Express
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    Email Notifications
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    SDK CDN
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    Signalling
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    Login
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    EU Proxy Check
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    Vonage API Voice

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    Programmable SIP & SIP Interconnect
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    Phone Numbers
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    Websockets
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    Voice API
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    Legacy TTS
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    SIP Trunking
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    Voice WebRTC
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    SIP Endpoints
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    Advanced Machine Detection
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    Voice Inspector
    Sat 14
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    Vonage API Meetings

    Sat 14
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    Meetings Connection
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    Recordings
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    Chat
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    Dial In
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    Vonage API Auth & Identity

    Sat 14
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    Number Insight
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    Number Insight V2
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    Verify
    Sat 14
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    Verify V2
    Sat 14
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    now
    Service Issue in Verify V2 - Email channel
    Started 10 Feb 2025 11:49:44 (4 months ago), still ongoing
    Minor Incident
    Investigating
    Verify V2

    Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.

    Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

    If there is a customer impact, it is likely to be affecting the following products:

    Verify V2 - Email channel

    We aim to provide an update on our investigation within 1 hour.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

    Email Channel Impact on Verify API
    Started 16 Jun 2025 13:38:00 (5 days ago), resolved 16 Jun 2025 13:57:49 (5 days ago)
    Incident without Impact
    Resolved
    Verify V2

    Our monitoring systems detected a potential issue with a downstream service provider that affected the Email channel of our Verify API. Starting at 12:45 UTC, timeouts occurred due to the provider's issue. This only impacted Verify V2 requests using the email channel, causing those requests to return a FAILED status.

    The provider has mitigated the issue, and the service has returned to normal operation. We are continuing to monitor the systems closely to ensure ongoing stability.

    We apologize for any inconvenience this may have caused. If you have any questions or require further assistance, please contact us at [email protected].

    Email Timeout Issue on Verify API V2
    Started 19 Jun 2025 13:26:12 (2 days ago), resolved 19 Jun 2025 17:09:57 (2 days ago)
    Minor Incident
    Resolved
    Verify V2

    Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.

    The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.

    We aim to provide an update on our investigation within 1 hour.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

    Delays in sending emails through Verify V2 API (21st June)
    Started 21 Jun 2025 01:45:02 (7 hours ago), resolved 21 Jun 2025 02:00:02 (7 hours ago)
    Minor Incident
    Resolved
    Verify V2

    Customers may have experienced issues with email delivery via the Verify v2 API between 01:08 and 01:45 UTC on 21st June.

    Customers may have experienced delays in email delivery during this period, which could have caused Verify v2 requests using email as the channel to expire or be cancelled.

    All services have since been fully restored, and email delivery is functioning normally.

    Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling for an explanation of our approach to publishing incidents.

    RCS
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    Silent Authentication
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    Vonage API Experiences

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    Jumper.ai
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    NLU API
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    Automatic Speech To Text
    Sat 14
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    Vonage API AI Studio

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    AI Studio Authentication
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    Studio Telephony Sessions
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    Vonage API Network APIs

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    Network Registry
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    Number Verification
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    SIM Swap
    Sat 14
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    SMS North America
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    USA - SMS Degradation affecting US Cellular Network
    Started 10 Oct 2024 05:40:27 (8 months ago), still ongoing
    Minor Incident
    Investigating
    SMS North America

    We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.

    The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers
    Started 19 Jun 2025 22:44:13 (1 day ago), resolved 20 Jun 2025 00:40:41 (1 day ago)
    Minor Incident
    Resolved
    SMS North America

    We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    MMS North America
    Sat 14
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    Voice North America
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    SMS Europe
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    Portugal SMS - Delivery degradation towards all Networks
    Started 28 Apr 2025 20:36:08 (2 months ago), still ongoing
    Maintenance
    Investigating
    SMS Europe

    Please be advised that we are now observing message delivery degradation towards all major Networks in Portugal. This is related to nationwide power outage.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Lithuania SMS - Delivery Degradation affecting Tele2
    Started 20 Jun 2025 19:50:39 (13 hours ago), resolved 21 Jun 2025 00:30:29 (8 hours ago)
    Minor Incident
    Resolved
    SMS Europe

    Please be informed that we have been notified of SMS delivery degradation towards Tele2 network in Lithuania.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice Europe
    Sat 14
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    SMS APAC
    Sat 14
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    Malaysia SMS - Delivery degradation affecting Domestic Brands towards Celcom and Digi networks
    Started 15 Jun 2025 18:51:41 (6 days ago), resolved 15 Jun 2025 21:37:42 (5 days ago)
    Minor Incident
    Resolved
    SMS APAC

    Please be advised that we have been notified of SMS delivery degradation affecting Domestic brands towards Malaysia Celcom and Digi networks.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Vietnam SMS - Degradation affecting Pre-Registered Domestic brands on Vietnamobile
    Started 17 Jun 2025 00:55:59 (4 days ago), resolved 17 Jun 2025 02:59:43 (4 days ago)
    Minor Incident
    Resolved
    SMS APAC

    We would like to inform you that there was a delay with SMS brandname on Domestic Brands for Vietnamobile in Vietnam. Our Partners are checking to fix this issue. We are also monitoring closely and will update you as soon as possible.

    Please contact [email protected] if you have any questions.

    Voice APAC
    Sat 14
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    SMS Latin America
    Sat 14
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    Peru SMS - Degradation towards Movistar network
    Started 19 Aug 2024 17:58:44 (10 months ago), still ongoing
    Minor Incident
    Investigating
    SMS Latin America

    We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Costa Rica SMS - Degradation affecting Telefonica / Movistar network
    Started 15 Jun 2025 19:55:14 (6 days ago), resolved 16 Jun 2025 02:33:16 (5 days ago)
    Minor Incident
    Resolved
    SMS Latin America

    Please be informed that we have been notified of SMS delivery degradation towards Telefonica / Movistar network in Costa Rica.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Mexico SMS - Delivery Degradation towards Altan Redes Mexico
    Started 18 Jun 2025 19:22:20 (3 days ago), resolved 19 Jun 2025 03:49:12 (2 days ago)
    Minor Incident
    Resolved
    SMS Latin America

    We have been informed by our suppliers about an issue affecting Altan Redes Mexico.

    As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Voice Latin America
    Sat 14
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    SMS Middle East & Africa
    Sat 14
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    Nigeria SMS - Delivery degradation towards 9mobile (Etisalat)
    Started 12 Jun 2025 21:06:58 (8 days ago), resolved 15 Jun 2025 07:41:09 (6 days ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    We have been notified by our supplier about an SMS delivery degradation towards Nigeria 9mobile (Etisalat). We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Nigeria SMS - Delivery degradation towards 9mobile (Etisalat)
    Started 15 Jun 2025 20:29:01 (6 days ago), resolved 18 Jun 2025 11:10:56 (3 days ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    We have been notified by our supplier about an SMS delivery degradation towards Nigeria 9mobile (Etisalat).

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Nigeria SMS - Delivery Degradation towards MTN network
    Started 16 Jun 2025 16:04:05 (5 days ago), resolved 16 Jun 2025 22:45:35 (4 days ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    We have been notified by our supplier about an SMS delivery degradation towards Nigeria-MTN network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

    Please contact [email protected] if you have any questions.

    Israel SMS - Delivery degradation towards Cellcom network
    Started 17 Jun 2025 22:00:07 (3 days ago), resolved 18 Jun 2025 04:48:21 (3 days ago)
    Minor Incident
    Resolved
    SMS Middle East & Africa

    Please be advised that we have been notified of a message delivery degradation towards Israel Cellcom network.

    We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is due to an issue with the network operator in Israel.

    Please contact [email protected] if you have any questions.

    Voice Middle East & Africa
    Sat 14
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    Vonage API Multiple Services Affected

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    Multiple Services Affected
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