Vonage API Status
Real-time updates of Vonage API issues and outages
Vonage API status is Partially Degraded Service
Session Connection
Captions
Signalling
Verify V2
Vonage API Global Connectivity
SMS North America
SMS Europe
Active Incidents
We have observed SMS delivery degradation for Toll Free numbers sending towards AT&T network. You may expect missing or delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have observed SMS delivery degradation impacting 10DLC traffic towards AT&T USA. You may expect missing or delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Verify V2 - Email channel
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Recently Resolved Incidents
We have been informed by our partners that an outage in Telkomsel causing outbound and inbound calls to degraded towards Telkomsel numbers.
We are working with our partners and will update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Some customers in the US East region may have experienced Live Captions failures from 16:53:19 UTC until 16:59:00 UTC.
The Live Captions issue is resolved and all services have been restored.
Please let [email protected] know if you continue to experience problems with this.
We have been notified by our supplier about delivery degradation for messages sent towards Claro Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are currently observing SMS delivery degradation towards the Taiwan Far EasTone network.
We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are currently observing Voice and SMS degradation towards Poland networks over subset of Long Virtual Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are currently observing Outbound SMS delivery degradation for messages using a subset of our Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
The Session and Signal Connection problem has been resolved.
The following services were impacted from 15:29:45 UTC until 15:31:00 UTC. Some customers may have experienced Session and Signal API Connection failures during this period if they run across this server.
All services have been restored. Please let [email protected] know if you continue to experience problems with this. A post-mortem will be published in the next few days.
We are currently facing delivery degradation towards ENTEL Network.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about delivery receipt degradation for messages sent towards Tim Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we have been notified by our supplier about potential message delivery degradation and latency for messages using a subset of short codes towards Verizon. You may expect delayed inbound/outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Vonage API Outage Survival Guide
Vonage API Components
Vonage API SMS & Messages
SMS
MMS
SMPP
Callbacks
Shortcodes
Phone Numbers
10 DLC Platform
Messages API
Dispatch
In-App Messaging
Vonage API Video
Session Connection
The Session and Signal Connection problem has been resolved.
The following services were impacted from 15:29:45 UTC until 15:31:00 UTC. Some customers may have experienced Session and Signal API Connection failures during this period if they run across this server.
All services have been restored. Please let [email protected] know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Archiving (Standard)
Archiving (Enterprise)
Broadcast (HLS/RTMP)
Monitoring Callbacks
SIP Interconnect
Advanced Firewall Control (TURN) (Standard)
Advanced Firewall Control (TURN) (Enterprise)
China Relay
Media Connection (Standard)
Media Connection (Enterprise)
Archive Inspector
Insights & Advanced Insights
Inspector
Playground
Pre-Call Test
Account Portal
Experience Composer
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada)
Email Notifications
Vonage Video Express
SDK CDN
Captions
Some customers in the US East region may have experienced Live Captions failures from 16:53:19 UTC until 16:59:00 UTC.
The Live Captions issue is resolved and all services have been restored.
Please let [email protected] know if you continue to experience problems with this.
Signalling
The Session and Signal Connection problem has been resolved.
The following services were impacted from 15:29:45 UTC until 15:31:00 UTC. Some customers may have experienced Session and Signal API Connection failures during this period if they run across this server.
All services have been restored. Please let [email protected] know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Payments & Billing
Developer Center
Login
Chat Embeds
EU Proxy Check
Vonage API Voice
Programmable SIP & SIP Interconnect
Voice API
Phone Numbers
Legacy TTS
Websockets
SIP Trunking
Voice WebRTC
SIP Endpoints
Advanced Machine Detection
Voice Inspector
Vonage API Meetings
Meetings Connection
Recordings
Chat
Dial In
Vonage API Auth & Identity
Number Insight
Number Insight V2
Verify
Verify V2
Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Verify V2 - Email channel
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Vonage API Experiences
Jumper.ai
NLU API
Automatic Speech To Text
Vonage API AI Studio
AI Studio Authentication
AI Studio Builder UX/UI
Campaign Creation
Connectors
Knowledge AI
Reports EU
Reports US
Studio Messaging Sessions
Studio Telephony Sessions
Vonage API Network APIs
Network Registry
Number Verification
SIM Swap
Vonage API Conversations for Salesforce
Conversations for Salesforce
Vonage API Vonage Cloud Runtime
Deployment API
Marketplace API
Queue services
Debug
Workspaces
Persistence API
Scheduler
Vonage API Vonage Dashboard
Account Access & Notifications
Account Configuration & Feature Access
Creating An Account
Customer Portal
Payments & Billing
Reporting & Data
Other
Vonage API Vonage Platform Management
Account APIs
Alerts API
Applications
Audit API
Command Line Interface (CLI)
Numbers API
Number Pools API
Pricing API
Redact API
Reports API
SubAccount API
Vonage API Global Connectivity
SMS North America
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have observed SMS delivery degradation impacting 10DLC traffic towards AT&T USA. You may expect missing or delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we have been notified by our supplier about potential message delivery degradation and latency for messages using a subset of short codes towards Verizon. You may expect delayed inbound/outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have observed SMS delivery degradation for Toll Free numbers sending towards AT&T network. You may expect missing or delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
MMS North America
Voice North America
SMS Europe
We are currently observing Voice and SMS degradation towards Poland networks over subset of Long Virtual Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice Europe
We are currently observing Voice and SMS degradation towards Poland networks over subset of Long Virtual Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
SMS APAC
We are currently observing SMS delivery degradation towards the Taiwan Far EasTone network.
We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been informed by our partners that an outage in Telkomsel causing outbound and inbound calls to degraded towards Telkomsel numbers.
We are working with our partners and will update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice APAC
SMS Latin America
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are currently observing Outbound SMS delivery degradation for messages using a subset of our Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
We are currently facing delivery degradation towards ENTEL Network.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about delivery receipt degradation for messages sent towards Tim Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about delivery degradation for messages sent towards Claro Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
