Vonage API Status
Real-time updates of Vonage API issues and outages
Vonage API status is Under Maintenance
SMS
Session Connection
Programmable SIP & SIP Interconnect
Voice API
SIP Trunking
Advanced Machine Detection
Verify V2
Active Incidents
Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Verify V2 - Email channel
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Recently Resolved Incidents
We have observed MMS delivery degradation impacting subset of short code traffic towards Verizon network. You may expect delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Our monitoring system has alerted us to a potential service issue with our Voice platform at our EUW1 region.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Voice API: High PDD in establishing calls.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Our monitoring system has alerted us to a potential service issue with Answer Machine Detection (AMD) in our Voice platform at our USE1 region, starting at 15:24 UTC on April 01, 2025.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Voice API Programmable SIP
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
We are currently investigating an issue impacting Video API. You may have seen the following behaviour - 500 errors for some api calls The following services were impacted starting on 2025-04-01T16:16:57UTC. We will update this status as soon as we have more information on this issue.
Please be informed that we have been notified of a DLR delivery delay towards Claro Brazil. This is due to an issue on the network operator's side.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have identified an issue where some customers may have experienced delivery problems with SMS MTs. The issue lasted for less than 10 minutes, from 2025-03-31 8:02 UTC to 2025-03-31 8:12 UTC. The impact was limited to customers sending outbound SMS via the SMS API.
Our Engineering team has identified the root cause and implemented a fix. The incident is now resolved.
We are currently observing outbound calls degradation from a subset of our Indonesia Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available.
Please contact [email protected] if you have any questions
We are currently observing SMS delivery degradation towards Azerbaijan Azercell. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are currently observing SMS degradation and delivery receipt delays towards Libya Madar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we are observing message delivery degradation towards the MOVISTAR Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are observing SMS delivery degradation towards Ireland Meteor network
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are currently observing SMS delivery degradation towards Myanmar Ooredoo.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we are observing message delivery degradation towards Tigo Colombia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo (Telecel) network in Paraguay.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo (Telecel) network in Paraguay.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Vonage API Outage Survival Guide
Vonage API Components
Vonage API SMS & Messages
SMS
We have identified an issue where some customers may have experienced delivery problems with SMS MTs. The issue lasted for less than 10 minutes, from 2025-03-31 8:02 UTC to 2025-03-31 8:12 UTC. The impact was limited to customers sending outbound SMS via the SMS API.
Our Engineering team has identified the root cause and implemented a fix. The incident is now resolved.
MMS
SMPP
Callbacks
Shortcodes
Phone Numbers
10 DLC Platform
Messages API
Dispatch
In-App Messaging
Vonage API Video
Session Connection
We are currently investigating an issue impacting Video API. You may have seen the following behaviour - 500 errors for some api calls The following services were impacted starting on 2025-04-01T16:16:57UTC. We will update this status as soon as we have more information on this issue.
Archiving (Standard)
Archiving (Enterprise)
Broadcast (HLS/RTMP)
Monitoring Callbacks
SIP Interconnect
Advanced Firewall Control (TURN) (Standard)
Advanced Firewall Control (TURN) (Enterprise)
China Relay
Media Connection (Standard)
Media Connection (Enterprise)
Archive Inspector
Insights & Advanced Insights
Inspector
Playground
Pre-Call Test
Account Portal
Experience Composer
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada)
Email Notifications
Vonage Video Express
SDK CDN
Captions
Signalling
Payments & Billing
Developer Center
Login
Chat Embeds
Vonage API Voice
Programmable SIP & SIP Interconnect
Our monitoring system has alerted us to a potential service issue with our Voice platform at our EUW1 region.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Voice API: High PDD in establishing calls.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Voice API
Our monitoring system has alerted us to a potential service issue with Answer Machine Detection (AMD) in our Voice platform at our USE1 region, starting at 15:24 UTC on April 01, 2025.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Voice API Programmable SIP
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Our monitoring system has alerted us to a potential service issue with our Voice platform at our EUW1 region.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Voice API: High PDD in establishing calls.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Phone Numbers
Legacy TTS
SIP Trunking
Our monitoring system has alerted us to a potential service issue with Answer Machine Detection (AMD) in our Voice platform at our USE1 region, starting at 15:24 UTC on April 01, 2025.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Voice API Programmable SIP
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Our monitoring system has alerted us to a potential service issue with our Voice platform at our EUW1 region.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Voice API: High PDD in establishing calls.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Websockets
Voice WebRTC
SIP Endpoints
Advanced Machine Detection
Our monitoring system has alerted us to a potential service issue with Answer Machine Detection (AMD) in our Voice platform at our USE1 region, starting at 15:24 UTC on April 01, 2025.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Voice API Programmable SIP
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Voice Inspector
Vonage API Meetings
Meetings Connection
Recordings
Chat
Dial In
Vonage API Auth & Identity
Number Insight
Number Insight V2
Verify
Verify V2
Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Verify V2 - Email channel
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Vonage API Experiences
Jumper.ai
NLU API
Automatic Speech To Text
Vonage API AI Studio
AI Studio Authentication
AI Studio Builder UX/UI
Campaign Creation
Connectors
Knowledge AI
Reports EU
Reports US
Studio Messaging Sessions
Studio Telephony Sessions
Vonage API Network APIs
Network Registry
Number Verification
SIM Swap
Vonage API Conversations for Salesforce
Conversations for Salesforce
Vonage API Vonage Cloud Runtime
Deployment API
Marketplace API
Queue services
Debug
Workspaces
Persistence API
Scheduler
Vonage API Vonage Dashboard
Account Access & Notifications
Account Configuration & Feature Access
Creating An Account
Customer Portal
Payments & Billing
Reporting & Data
Other
Vonage API Vonage Platform Management
Account APIs
Alerts API
Applications
Audit API
Command Line Interface (CLI)
Numbers API
Number Pools API
Pricing API
Redact API
Reports API
SubAccount API
Vonage API Global Connectivity
SMS North America
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we are observing message delivery degradation towards the MOVISTAR Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
MMS North America
We have observed MMS delivery degradation impacting subset of short code traffic towards Verizon network. You may expect delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice North America
SMS Europe
We are observing SMS delivery degradation towards Ireland Meteor network
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are currently observing SMS delivery degradation towards Azerbaijan Azercell. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice Europe
SMS APAC
We are currently observing SMS delivery degradation towards Myanmar Ooredoo.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice APAC
We are currently observing outbound calls degradation from a subset of our Indonesia Long Virtual Numbers.
We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available.
Please contact [email protected] if you have any questions
SMS Latin America
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we are observing message delivery degradation towards Tigo Colombia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be informed that we have been notified of a DLR delivery delay towards Claro Brazil. This is due to an issue on the network operator's side.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo (Telecel) network in Paraguay.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo (Telecel) network in Paraguay.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice Latin America
SMS Middle East & Africa
We are currently observing SMS degradation and delivery receipt delays towards Libya Madar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
