Vonage API Status
Real-time updates of Vonage API issues and outages
Vonage API status is Operational
Media Connection (Standard)
Media Connection (Enterprise)
Verify V2
SMS North America
SMS Europe
SMS APAC
SMS Latin America
Active Incidents
Please be advised that we are now observing message delivery degradation towards all major Networks in Portugal. This is related to nationwide power outage.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Verify V2 - Email channel
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Recently Resolved Incidents
Customers may have experienced issues with email delivery via the Verify v2 API between 01:08 and 01:45 UTC on 21st June.
Customers may have experienced delays in email delivery during this period, which could have caused Verify v2 requests using email as the channel to expire or be cancelled.
All services have since been fully restored, and email delivery is functioning normally.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling for an explanation of our approach to publishing incidents.
Please be informed that we have been notified of SMS delivery degradation towards Tele2 network in Lithuania.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.
The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about an SMS delivery degradation towards Nigeria 9mobile (Etisalat).
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we have been notified of a message delivery degradation towards Israel Cellcom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is due to an issue with the network operator in Israel.
Please contact [email protected] if you have any questions.
We would like to inform you that there was a delay with SMS brandname on Domestic Brands for Vietnamobile in Vietnam. Our Partners are checking to fix this issue. We are also monitoring closely and will update you as soon as possible.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about an SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Our monitoring systems detected a potential issue with a downstream service provider that affected the Email channel of our Verify API. Starting at 12:45 UTC, timeouts occurred due to the provider's issue. This only impacted Verify V2 requests using the email channel, causing those requests to return a FAILED status.
The provider has mitigated the issue, and the service has returned to normal operation. We are continuing to monitor the systems closely to ensure ongoing stability.
We apologize for any inconvenience this may have caused. If you have any questions or require further assistance, please contact us at [email protected].
Our monitoring system alerted us to a service issue with Media Connection.
Customers may have been experiencing problems impacting Media Connection in CA-Central region server from 2025-06-16 12:41 UTC until 2025-06-16 13:13 UTC.
There were networking problems on the server, and the affected server has since been taken out of rotation.
All services have been restored.
If you're still experiencing the issue, please create a new session, and it should be resolved.
Please let [email protected] know if you continue to experience problems with this.
Please be informed that we have been notified of SMS delivery degradation towards Telefonica / Movistar network in Costa Rica.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we have been notified of SMS delivery degradation affecting Domestic brands towards Malaysia Celcom and Digi networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about an SMS delivery degradation towards Nigeria 9mobile (Etisalat). We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Vonage API Outage Survival Guide
Vonage API Components
Vonage API SMS & Messages
SMS
MMS
SMPP
Callbacks
Shortcodes
Phone Numbers
10 DLC Platform
Messages API
Dispatch
In-App Messaging
Number Deactivation
Vonage API Video
Session Connection
Archiving (Standard)
Archiving (Enterprise)
Broadcast (HLS/RTMP)
Monitoring Callbacks
SIP Interconnect
Advanced Firewall Control (TURN) (Standard)
Advanced Firewall Control (TURN) (Enterprise)
China Relay
Media Connection (Standard)
Our monitoring system alerted us to a service issue with Media Connection.
Customers may have been experiencing problems impacting Media Connection in CA-Central region server from 2025-06-16 12:41 UTC until 2025-06-16 13:13 UTC.
There were networking problems on the server, and the affected server has since been taken out of rotation.
All services have been restored.
If you're still experiencing the issue, please create a new session, and it should be resolved.
Please let [email protected] know if you continue to experience problems with this.
Media Connection (Enterprise)
Our monitoring system alerted us to a service issue with Media Connection.
Customers may have been experiencing problems impacting Media Connection in CA-Central region server from 2025-06-16 12:41 UTC until 2025-06-16 13:13 UTC.
There were networking problems on the server, and the affected server has since been taken out of rotation.
All services have been restored.
If you're still experiencing the issue, please create a new session, and it should be resolved.
Please let [email protected] know if you continue to experience problems with this.
Archive Inspector
Insights & Advanced Insights
Inspector
Playground
Pre-Call Test
Account Portal
Experience Composer
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada)
Vonage Video Express
Email Notifications
SDK CDN
Captions
Signalling
Payments & Billing
Developer Center
Login
Chat Embeds
EU Proxy Check
Vonage API Voice
Programmable SIP & SIP Interconnect
Phone Numbers
Websockets
Voice API
Legacy TTS
SIP Trunking
Voice WebRTC
SIP Endpoints
Advanced Machine Detection
Voice Inspector
Vonage API Meetings
Meetings Connection
Recordings
Chat
Dial In
Vonage API Auth & Identity
Number Insight
Number Insight V2
Verify
Verify V2
Our monitoring system has alerted us to a potential service issue with our platform for customers using our Verify V2 API.
Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products:
Verify V2 - Email channel
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Our monitoring systems detected a potential issue with a downstream service provider that affected the Email channel of our Verify API. Starting at 12:45 UTC, timeouts occurred due to the provider's issue. This only impacted Verify V2 requests using the email channel, causing those requests to return a FAILED status.
The provider has mitigated the issue, and the service has returned to normal operation. We are continuing to monitor the systems closely to ensure ongoing stability.
We apologize for any inconvenience this may have caused. If you have any questions or require further assistance, please contact us at [email protected].
Our monitoring system has detected a potential issue with a downstream service provider that is affecting the Email channel of our Verify API.
The Email timeouts are occurring due to the provider's issue. This is only impacting Verify V2 requests using the email channel, causing those requests to return a FAILED or EXPIRED status.
We aim to provide an update on our investigation within 1 hour.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Customers may have experienced issues with email delivery via the Verify v2 API between 01:08 and 01:45 UTC on 21st June.
Customers may have experienced delays in email delivery during this period, which could have caused Verify v2 requests using email as the channel to expire or be cancelled.
All services have since been fully restored, and email delivery is functioning normally.
Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling for an explanation of our approach to publishing incidents.
RCS
Silent Authentication
Vonage API Experiences
Jumper.ai
NLU API
Automatic Speech To Text
Vonage API AI Studio
AI Studio Authentication
AI Studio Builder UX/UI
Campaign Creation
Connectors
Knowledge AI
Reports EU
Reports US
Studio Messaging Sessions
Studio Telephony Sessions
Vonage API Network APIs
Network Registry
Number Verification
SIM Swap
Identity Insights
Vonage API Conversations for Salesforce
Conversations for Salesforce
Vonage API Vonage Cloud Runtime
Deployment API
Marketplace API
Queue services
Debug
Workspaces
Persistence API
Scheduler
Vonage API Vonage Dashboard
Account Access & Notifications
Account Configuration & Feature Access
Creating An Account
Customer Portal
Payments & Billing
Reporting & Data
Other
Vonage API Vonage Platform Management
Account APIs
Alerts API
Applications
Audit API
Command Line Interface (CLI)
Numbers API
Number Pools API
Pricing API
Redact API
Reports API
SubAccount API
Vonage API Global Connectivity
SMS North America
We have been notified by our US suppliers about an issue impacting SMS messages for the following carrier: US Cellular. You might experience temporary delays in inbound SMS, outbound SMS and delivery receipts to US Cellular.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
MMS North America
Voice North America
SMS Europe
Please be advised that we are now observing message delivery degradation towards all major Networks in Portugal. This is related to nationwide power outage.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be informed that we have been notified of SMS delivery degradation towards Tele2 network in Lithuania.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice Europe
SMS APAC
Please be advised that we have been notified of SMS delivery degradation affecting Domestic brands towards Malaysia Celcom and Digi networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We would like to inform you that there was a delay with SMS brandname on Domestic Brands for Vietnamobile in Vietnam. Our Partners are checking to fix this issue. We are also monitoring closely and will update you as soon as possible.
Please contact [email protected] if you have any questions.
Voice APAC
SMS Latin America
We have been notified by our supplier of SMS delivery degradation towards Peru Movistar.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be informed that we have been notified of SMS delivery degradation towards Telefonica / Movistar network in Costa Rica.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been informed by our suppliers about an issue affecting Altan Redes Mexico.
As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Voice Latin America
SMS Middle East & Africa
We have been notified by our supplier about an SMS delivery degradation towards Nigeria 9mobile (Etisalat). We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about an SMS delivery degradation towards Nigeria 9mobile (Etisalat).
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
We have been notified by our supplier about an SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact [email protected] if you have any questions.
Please be advised that we have been notified of a message delivery degradation towards Israel Cellcom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. This is due to an issue with the network operator in Israel.
Please contact [email protected] if you have any questions.
