Virtru Platform Status

Resolved: The issue is resolved and emails are flowing as expected.

Monitoring: We have fixed the issue, the message queue has started to resolve, we expect some delays while it empties before getting back to a fully operational state. We will update once we are at that point.

Identified: Please note: Emails are still not being delivered and are being held in a message queue. We're working to resolve this and will process all queued emails once our deliverability is restored. We will continue to update as things progress.

Investigating: We are investigating and will update ASAP.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented. We are continuing to monitor our systems to ensure all performance returns to normal.

Identified: We're also seeing sporadic errors when decrypting Secure Share files.

We are actively working to resolve the issue

Investigating: We've observed an uptick in errors when uploading files in Secure Share. The issue does not appear to be impacting all users and files, but we are actively investigating.

No other products or services are impacted. We'll provide another update as soon as we have one.