VETtrak Status
Real-time updates of VETtrak issues and outages
VETtrak status is Operational
VETtrak Website
VETtrak Desktop Software
Portals (Trainer, Student, VTDocs and Progress)
API (web connector)
SMS Delivery Service
VETtrak VETenrol
VETtrak VETEmbark
Active Incidents
No active incidents
Recently Resolved Incidents
We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
Resolved: This incident has been resolved.
Monitoring: Positive progress continues, with restoration of the VETtrak platform now complete and services operating as expected.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that the VETembark, SMS and VETsurvey functionality are now accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this. We recognise the impact this disruption may have had and sincerely appreciate your understanding as we worked to restore services safely and securely. Our teams remain committed to ensuring ongoing stability and support as you return to normal operations.
If you have any issues accessing the platform, please contact our VETtrak Support team at [email protected].
Monitoring: Positive progress continues to be made on the VETtrak platform restoration.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that both the VETembark and SMS functionality are accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this.
We anticipate that the VETsurvey functionality will be online again by the end of the week.
If you have any issues accessing the platform, please contact your our VETtrak Support team ([email protected]).
We will share our next scheduled update at 1:00pm AEDT, Friday 7 November.
Investigating: Positive progress continues to be made on the VETtrak platform restoration.
Access to VETenrol has now been reestablished for all VETtrak customers. This is in addition to the core VETtrak platform which was restored for all customers last week.
Once again, we thank all of our customers for their patience while we work through getting these VETtrak functions restored.
In regards to the cyber incident, we are aware that the cybercriminal group responsible published files originating from the VETtrak platform. We have directly notified customers that have been impacted and will continue to work with these customers as a priority to support them on next steps.
For further information on the incident, please refer to our update published this morning: https://wcsecure.weblink.com.au/pdf/RDY/03018074.pdf
For customers who we have not notified directly, based on the information available at this point, there are currently no signs that files related to your organisation have been involved.
Moving forward, this page will focus on updates relating to the remaining steps in getting the VETtrak platform fully restored.
However, if you have any questions regarding the incident or restoration, please contact [email protected].
We will share our next scheduled update at 1:00pm AEDT, Wednesday 5 November.
Investigating: ReadyTech’s investigation into the recent cyber incident and VETtrak service restoration continues.
As previously mentioned, access to our core VETtrak platform has been restored for all customers.
A phased restoration of our VETenrol functionality is underway, with testing progressing. We anticipate customers will regain full access by Monday, 3 November.
We continue to work closely with cyber security experts on our response and are working around the clock to resolve the issue.
Our next scheduled update is at 1:00pm AEDT, Monday 3 November. However, we will share any notable updates outside of this.
Investigating: ReadyTech is continuing its investigation and service restoration efforts.
Access to our core VETtrak platform has been restored for all customers as of this week.
VETenrol functionality remains unavailable at this time. Our team is prioritising the restoration of VETenrol and we are hoping to have a progress update to share with customers tomorrow, Friday, 31 October.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
As part of our response to this incident, ReadyTech sought an injunction from the Supreme Court of New South Wales to prohibit any access to, disclosure of, or dissemination of data involved with the cyber incident by third parties. This injunction was granted on 29 October.
We will share our next update at 1:00pm AEDT tomorrow, Friday 31 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
All customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
VETenrol functionality remains unavailable at this time. Our team is working through this as a priority and we hope to have an update to share with customers by tomorrow.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
We will share our next update at 1:00pm AEDT tomorrow, Thursday 30 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
We are pleased to confirm that all customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
Our team are also making good progress on the VETenrol restoration and have commenced testing. More will be shared on this in tomorrow's update.
While our investigation remains ongoing, we are committed to keeping you updated as we are able to share new information. As our team continues to work around the clock on this issue, we recognise the ongoing impact of this incident and sincerely thank our customers for their continued collaboration and patience.
Our next update will be shared at 1:00pm AEDT tomorrow, Wednesday 29 October.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
We are pleased to confirm that data relating to the VETtrak core platform continues to be restored and verified. We have made significant progress towards a full restoration of services, following a phased approach.
Late last week, our core hosted VETtrak platform was restored, and testing continues with the restored environment. Once complete, we will then focus on restoring the remaining functions which include enrolments (VETenrol) and portals.
In tandem, we continue to identify and contact specific customers in relation to a small number of documents which were published last week (Friday 24 October).
We are mindful of the potential notification and reporting obligations that may arise. We are committed to updating affected customers as more information is available.
Critically, our investigation into the cyber incident remain ongoing and further updates will be shared as and when they are available. Our commitment to the security and privacy of our customer’s data continues to guide our response to date.
We thank our customers for the ongoing collaboration and understanding throughout this process. Our team continues to work around the clock in recognition of the ongoing impact this incident has had on their day-to-day operations.
Our next scheduled update is at 1:00pm AEDT tomorrow (Tuesday 28 October). We will continue to share any notable updates outside of this period.
Investigating: ReadyTech has become aware that a cybercriminal group has published a small number of documents containing personal information originating from the hosted VETtrak platform.
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at [email protected] with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Investigating: ReadyTech’s investigation and recovery efforts following the recent cyber incident involving its hosted VETtrak platform are progressing well.
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform.
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and progressing its recovery following a cyber incident involving its hosted student management system, VETtrak.
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Investigating: ReadyTech is continuing to investigate a cyber incident involving its hosted student management system, VETtrak.
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact [email protected] with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact [email protected] with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). There are no significant updates to share since our previous update at 11.15am (AEDT).
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech became aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue.
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact [email protected] with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is continuing to investigate the cause and impact of the incident affecting the VETtrak Desktop hosted environment. An update will be emailed to impacted customers, however we anticipate the outage will continue for at least 24hrs.
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Investigating: We’re aware that some customers are currently experiencing issues accessing our VETtrak hosted service. Our teams are actively investigating the cause and working diligently to restore services as quickly as possible. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Investigating: We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
VETtrak Outage Survival Guide
VETtrak Components
VETtrak Website
We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
Resolved: This incident has been resolved.
Monitoring: Positive progress continues, with restoration of the VETtrak platform now complete and services operating as expected.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that the VETembark, SMS and VETsurvey functionality are now accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this. We recognise the impact this disruption may have had and sincerely appreciate your understanding as we worked to restore services safely and securely. Our teams remain committed to ensuring ongoing stability and support as you return to normal operations.
If you have any issues accessing the platform, please contact our VETtrak Support team at [email protected].
Monitoring: Positive progress continues to be made on the VETtrak platform restoration.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that both the VETembark and SMS functionality are accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this.
We anticipate that the VETsurvey functionality will be online again by the end of the week.
If you have any issues accessing the platform, please contact your our VETtrak Support team ([email protected]).
We will share our next scheduled update at 1:00pm AEDT, Friday 7 November.
Investigating: Positive progress continues to be made on the VETtrak platform restoration.
Access to VETenrol has now been reestablished for all VETtrak customers. This is in addition to the core VETtrak platform which was restored for all customers last week.
Once again, we thank all of our customers for their patience while we work through getting these VETtrak functions restored.
In regards to the cyber incident, we are aware that the cybercriminal group responsible published files originating from the VETtrak platform. We have directly notified customers that have been impacted and will continue to work with these customers as a priority to support them on next steps.
For further information on the incident, please refer to our update published this morning: https://wcsecure.weblink.com.au/pdf/RDY/03018074.pdf
For customers who we have not notified directly, based on the information available at this point, there are currently no signs that files related to your organisation have been involved.
Moving forward, this page will focus on updates relating to the remaining steps in getting the VETtrak platform fully restored.
However, if you have any questions regarding the incident or restoration, please contact [email protected].
We will share our next scheduled update at 1:00pm AEDT, Wednesday 5 November.
Investigating: ReadyTech’s investigation into the recent cyber incident and VETtrak service restoration continues.
As previously mentioned, access to our core VETtrak platform has been restored for all customers.
A phased restoration of our VETenrol functionality is underway, with testing progressing. We anticipate customers will regain full access by Monday, 3 November.
We continue to work closely with cyber security experts on our response and are working around the clock to resolve the issue.
Our next scheduled update is at 1:00pm AEDT, Monday 3 November. However, we will share any notable updates outside of this.
Investigating: ReadyTech is continuing its investigation and service restoration efforts.
Access to our core VETtrak platform has been restored for all customers as of this week.
VETenrol functionality remains unavailable at this time. Our team is prioritising the restoration of VETenrol and we are hoping to have a progress update to share with customers tomorrow, Friday, 31 October.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
As part of our response to this incident, ReadyTech sought an injunction from the Supreme Court of New South Wales to prohibit any access to, disclosure of, or dissemination of data involved with the cyber incident by third parties. This injunction was granted on 29 October.
We will share our next update at 1:00pm AEDT tomorrow, Friday 31 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
All customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
VETenrol functionality remains unavailable at this time. Our team is working through this as a priority and we hope to have an update to share with customers by tomorrow.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
We will share our next update at 1:00pm AEDT tomorrow, Thursday 30 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
We are pleased to confirm that all customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
Our team are also making good progress on the VETenrol restoration and have commenced testing. More will be shared on this in tomorrow's update.
While our investigation remains ongoing, we are committed to keeping you updated as we are able to share new information. As our team continues to work around the clock on this issue, we recognise the ongoing impact of this incident and sincerely thank our customers for their continued collaboration and patience.
Our next update will be shared at 1:00pm AEDT tomorrow, Wednesday 29 October.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
We are pleased to confirm that data relating to the VETtrak core platform continues to be restored and verified. We have made significant progress towards a full restoration of services, following a phased approach.
Late last week, our core hosted VETtrak platform was restored, and testing continues with the restored environment. Once complete, we will then focus on restoring the remaining functions which include enrolments (VETenrol) and portals.
In tandem, we continue to identify and contact specific customers in relation to a small number of documents which were published last week (Friday 24 October).
We are mindful of the potential notification and reporting obligations that may arise. We are committed to updating affected customers as more information is available.
Critically, our investigation into the cyber incident remain ongoing and further updates will be shared as and when they are available. Our commitment to the security and privacy of our customer’s data continues to guide our response to date.
We thank our customers for the ongoing collaboration and understanding throughout this process. Our team continues to work around the clock in recognition of the ongoing impact this incident has had on their day-to-day operations.
Our next scheduled update is at 1:00pm AEDT tomorrow (Tuesday 28 October). We will continue to share any notable updates outside of this period.
Investigating: ReadyTech has become aware that a cybercriminal group has published a small number of documents containing personal information originating from the hosted VETtrak platform.
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at [email protected] with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Investigating: ReadyTech’s investigation and recovery efforts following the recent cyber incident involving its hosted VETtrak platform are progressing well.
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform.
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and progressing its recovery following a cyber incident involving its hosted student management system, VETtrak.
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Investigating: ReadyTech is continuing to investigate a cyber incident involving its hosted student management system, VETtrak.
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact [email protected] with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact [email protected] with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). There are no significant updates to share since our previous update at 11.15am (AEDT).
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech became aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue.
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact [email protected] with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is continuing to investigate the cause and impact of the incident affecting the VETtrak Desktop hosted environment. An update will be emailed to impacted customers, however we anticipate the outage will continue for at least 24hrs.
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Investigating: We’re aware that some customers are currently experiencing issues accessing our VETtrak hosted service. Our teams are actively investigating the cause and working diligently to restore services as quickly as possible. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Investigating: We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
VETtrak
VETtrak Desktop Software
We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
Resolved: This incident has been resolved.
Monitoring: Positive progress continues, with restoration of the VETtrak platform now complete and services operating as expected.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that the VETembark, SMS and VETsurvey functionality are now accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this. We recognise the impact this disruption may have had and sincerely appreciate your understanding as we worked to restore services safely and securely. Our teams remain committed to ensuring ongoing stability and support as you return to normal operations.
If you have any issues accessing the platform, please contact our VETtrak Support team at [email protected].
Monitoring: Positive progress continues to be made on the VETtrak platform restoration.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that both the VETembark and SMS functionality are accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this.
We anticipate that the VETsurvey functionality will be online again by the end of the week.
If you have any issues accessing the platform, please contact your our VETtrak Support team ([email protected]).
We will share our next scheduled update at 1:00pm AEDT, Friday 7 November.
Investigating: Positive progress continues to be made on the VETtrak platform restoration.
Access to VETenrol has now been reestablished for all VETtrak customers. This is in addition to the core VETtrak platform which was restored for all customers last week.
Once again, we thank all of our customers for their patience while we work through getting these VETtrak functions restored.
In regards to the cyber incident, we are aware that the cybercriminal group responsible published files originating from the VETtrak platform. We have directly notified customers that have been impacted and will continue to work with these customers as a priority to support them on next steps.
For further information on the incident, please refer to our update published this morning: https://wcsecure.weblink.com.au/pdf/RDY/03018074.pdf
For customers who we have not notified directly, based on the information available at this point, there are currently no signs that files related to your organisation have been involved.
Moving forward, this page will focus on updates relating to the remaining steps in getting the VETtrak platform fully restored.
However, if you have any questions regarding the incident or restoration, please contact [email protected].
We will share our next scheduled update at 1:00pm AEDT, Wednesday 5 November.
Investigating: ReadyTech’s investigation into the recent cyber incident and VETtrak service restoration continues.
As previously mentioned, access to our core VETtrak platform has been restored for all customers.
A phased restoration of our VETenrol functionality is underway, with testing progressing. We anticipate customers will regain full access by Monday, 3 November.
We continue to work closely with cyber security experts on our response and are working around the clock to resolve the issue.
Our next scheduled update is at 1:00pm AEDT, Monday 3 November. However, we will share any notable updates outside of this.
Investigating: ReadyTech is continuing its investigation and service restoration efforts.
Access to our core VETtrak platform has been restored for all customers as of this week.
VETenrol functionality remains unavailable at this time. Our team is prioritising the restoration of VETenrol and we are hoping to have a progress update to share with customers tomorrow, Friday, 31 October.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
As part of our response to this incident, ReadyTech sought an injunction from the Supreme Court of New South Wales to prohibit any access to, disclosure of, or dissemination of data involved with the cyber incident by third parties. This injunction was granted on 29 October.
We will share our next update at 1:00pm AEDT tomorrow, Friday 31 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
All customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
VETenrol functionality remains unavailable at this time. Our team is working through this as a priority and we hope to have an update to share with customers by tomorrow.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
We will share our next update at 1:00pm AEDT tomorrow, Thursday 30 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
We are pleased to confirm that all customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
Our team are also making good progress on the VETenrol restoration and have commenced testing. More will be shared on this in tomorrow's update.
While our investigation remains ongoing, we are committed to keeping you updated as we are able to share new information. As our team continues to work around the clock on this issue, we recognise the ongoing impact of this incident and sincerely thank our customers for their continued collaboration and patience.
Our next update will be shared at 1:00pm AEDT tomorrow, Wednesday 29 October.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
We are pleased to confirm that data relating to the VETtrak core platform continues to be restored and verified. We have made significant progress towards a full restoration of services, following a phased approach.
Late last week, our core hosted VETtrak platform was restored, and testing continues with the restored environment. Once complete, we will then focus on restoring the remaining functions which include enrolments (VETenrol) and portals.
In tandem, we continue to identify and contact specific customers in relation to a small number of documents which were published last week (Friday 24 October).
We are mindful of the potential notification and reporting obligations that may arise. We are committed to updating affected customers as more information is available.
Critically, our investigation into the cyber incident remain ongoing and further updates will be shared as and when they are available. Our commitment to the security and privacy of our customer’s data continues to guide our response to date.
We thank our customers for the ongoing collaboration and understanding throughout this process. Our team continues to work around the clock in recognition of the ongoing impact this incident has had on their day-to-day operations.
Our next scheduled update is at 1:00pm AEDT tomorrow (Tuesday 28 October). We will continue to share any notable updates outside of this period.
Investigating: ReadyTech has become aware that a cybercriminal group has published a small number of documents containing personal information originating from the hosted VETtrak platform.
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at [email protected] with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Investigating: ReadyTech’s investigation and recovery efforts following the recent cyber incident involving its hosted VETtrak platform are progressing well.
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform.
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and progressing its recovery following a cyber incident involving its hosted student management system, VETtrak.
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Investigating: ReadyTech is continuing to investigate a cyber incident involving its hosted student management system, VETtrak.
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact [email protected] with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact [email protected] with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). There are no significant updates to share since our previous update at 11.15am (AEDT).
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech became aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue.
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact [email protected] with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is continuing to investigate the cause and impact of the incident affecting the VETtrak Desktop hosted environment. An update will be emailed to impacted customers, however we anticipate the outage will continue for at least 24hrs.
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Investigating: We’re aware that some customers are currently experiencing issues accessing our VETtrak hosted service. Our teams are actively investigating the cause and working diligently to restore services as quickly as possible. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Investigating: We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
Portals (Trainer, Student, VTDocs and Progress)
We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
Resolved: This incident has been resolved.
Monitoring: Positive progress continues, with restoration of the VETtrak platform now complete and services operating as expected.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that the VETembark, SMS and VETsurvey functionality are now accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this. We recognise the impact this disruption may have had and sincerely appreciate your understanding as we worked to restore services safely and securely. Our teams remain committed to ensuring ongoing stability and support as you return to normal operations.
If you have any issues accessing the platform, please contact our VETtrak Support team at [email protected].
Monitoring: Positive progress continues to be made on the VETtrak platform restoration.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that both the VETembark and SMS functionality are accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this.
We anticipate that the VETsurvey functionality will be online again by the end of the week.
If you have any issues accessing the platform, please contact your our VETtrak Support team ([email protected]).
We will share our next scheduled update at 1:00pm AEDT, Friday 7 November.
Investigating: Positive progress continues to be made on the VETtrak platform restoration.
Access to VETenrol has now been reestablished for all VETtrak customers. This is in addition to the core VETtrak platform which was restored for all customers last week.
Once again, we thank all of our customers for their patience while we work through getting these VETtrak functions restored.
In regards to the cyber incident, we are aware that the cybercriminal group responsible published files originating from the VETtrak platform. We have directly notified customers that have been impacted and will continue to work with these customers as a priority to support them on next steps.
For further information on the incident, please refer to our update published this morning: https://wcsecure.weblink.com.au/pdf/RDY/03018074.pdf
For customers who we have not notified directly, based on the information available at this point, there are currently no signs that files related to your organisation have been involved.
Moving forward, this page will focus on updates relating to the remaining steps in getting the VETtrak platform fully restored.
However, if you have any questions regarding the incident or restoration, please contact [email protected].
We will share our next scheduled update at 1:00pm AEDT, Wednesday 5 November.
Investigating: ReadyTech’s investigation into the recent cyber incident and VETtrak service restoration continues.
As previously mentioned, access to our core VETtrak platform has been restored for all customers.
A phased restoration of our VETenrol functionality is underway, with testing progressing. We anticipate customers will regain full access by Monday, 3 November.
We continue to work closely with cyber security experts on our response and are working around the clock to resolve the issue.
Our next scheduled update is at 1:00pm AEDT, Monday 3 November. However, we will share any notable updates outside of this.
Investigating: ReadyTech is continuing its investigation and service restoration efforts.
Access to our core VETtrak platform has been restored for all customers as of this week.
VETenrol functionality remains unavailable at this time. Our team is prioritising the restoration of VETenrol and we are hoping to have a progress update to share with customers tomorrow, Friday, 31 October.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
As part of our response to this incident, ReadyTech sought an injunction from the Supreme Court of New South Wales to prohibit any access to, disclosure of, or dissemination of data involved with the cyber incident by third parties. This injunction was granted on 29 October.
We will share our next update at 1:00pm AEDT tomorrow, Friday 31 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
All customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
VETenrol functionality remains unavailable at this time. Our team is working through this as a priority and we hope to have an update to share with customers by tomorrow.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
We will share our next update at 1:00pm AEDT tomorrow, Thursday 30 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
We are pleased to confirm that all customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
Our team are also making good progress on the VETenrol restoration and have commenced testing. More will be shared on this in tomorrow's update.
While our investigation remains ongoing, we are committed to keeping you updated as we are able to share new information. As our team continues to work around the clock on this issue, we recognise the ongoing impact of this incident and sincerely thank our customers for their continued collaboration and patience.
Our next update will be shared at 1:00pm AEDT tomorrow, Wednesday 29 October.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
We are pleased to confirm that data relating to the VETtrak core platform continues to be restored and verified. We have made significant progress towards a full restoration of services, following a phased approach.
Late last week, our core hosted VETtrak platform was restored, and testing continues with the restored environment. Once complete, we will then focus on restoring the remaining functions which include enrolments (VETenrol) and portals.
In tandem, we continue to identify and contact specific customers in relation to a small number of documents which were published last week (Friday 24 October).
We are mindful of the potential notification and reporting obligations that may arise. We are committed to updating affected customers as more information is available.
Critically, our investigation into the cyber incident remain ongoing and further updates will be shared as and when they are available. Our commitment to the security and privacy of our customer’s data continues to guide our response to date.
We thank our customers for the ongoing collaboration and understanding throughout this process. Our team continues to work around the clock in recognition of the ongoing impact this incident has had on their day-to-day operations.
Our next scheduled update is at 1:00pm AEDT tomorrow (Tuesday 28 October). We will continue to share any notable updates outside of this period.
Investigating: ReadyTech has become aware that a cybercriminal group has published a small number of documents containing personal information originating from the hosted VETtrak platform.
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at [email protected] with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Investigating: ReadyTech’s investigation and recovery efforts following the recent cyber incident involving its hosted VETtrak platform are progressing well.
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform.
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and progressing its recovery following a cyber incident involving its hosted student management system, VETtrak.
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Investigating: ReadyTech is continuing to investigate a cyber incident involving its hosted student management system, VETtrak.
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact [email protected] with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact [email protected] with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). There are no significant updates to share since our previous update at 11.15am (AEDT).
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech became aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue.
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact [email protected] with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is continuing to investigate the cause and impact of the incident affecting the VETtrak Desktop hosted environment. An update will be emailed to impacted customers, however we anticipate the outage will continue for at least 24hrs.
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Investigating: We’re aware that some customers are currently experiencing issues accessing our VETtrak hosted service. Our teams are actively investigating the cause and working diligently to restore services as quickly as possible. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Investigating: We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
API (web connector)
We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
Resolved: This incident has been resolved.
Monitoring: Positive progress continues, with restoration of the VETtrak platform now complete and services operating as expected.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that the VETembark, SMS and VETsurvey functionality are now accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this. We recognise the impact this disruption may have had and sincerely appreciate your understanding as we worked to restore services safely and securely. Our teams remain committed to ensuring ongoing stability and support as you return to normal operations.
If you have any issues accessing the platform, please contact our VETtrak Support team at [email protected].
Monitoring: Positive progress continues to be made on the VETtrak platform restoration.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that both the VETembark and SMS functionality are accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this.
We anticipate that the VETsurvey functionality will be online again by the end of the week.
If you have any issues accessing the platform, please contact your our VETtrak Support team ([email protected]).
We will share our next scheduled update at 1:00pm AEDT, Friday 7 November.
Investigating: Positive progress continues to be made on the VETtrak platform restoration.
Access to VETenrol has now been reestablished for all VETtrak customers. This is in addition to the core VETtrak platform which was restored for all customers last week.
Once again, we thank all of our customers for their patience while we work through getting these VETtrak functions restored.
In regards to the cyber incident, we are aware that the cybercriminal group responsible published files originating from the VETtrak platform. We have directly notified customers that have been impacted and will continue to work with these customers as a priority to support them on next steps.
For further information on the incident, please refer to our update published this morning: https://wcsecure.weblink.com.au/pdf/RDY/03018074.pdf
For customers who we have not notified directly, based on the information available at this point, there are currently no signs that files related to your organisation have been involved.
Moving forward, this page will focus on updates relating to the remaining steps in getting the VETtrak platform fully restored.
However, if you have any questions regarding the incident or restoration, please contact [email protected].
We will share our next scheduled update at 1:00pm AEDT, Wednesday 5 November.
Investigating: ReadyTech’s investigation into the recent cyber incident and VETtrak service restoration continues.
As previously mentioned, access to our core VETtrak platform has been restored for all customers.
A phased restoration of our VETenrol functionality is underway, with testing progressing. We anticipate customers will regain full access by Monday, 3 November.
We continue to work closely with cyber security experts on our response and are working around the clock to resolve the issue.
Our next scheduled update is at 1:00pm AEDT, Monday 3 November. However, we will share any notable updates outside of this.
Investigating: ReadyTech is continuing its investigation and service restoration efforts.
Access to our core VETtrak platform has been restored for all customers as of this week.
VETenrol functionality remains unavailable at this time. Our team is prioritising the restoration of VETenrol and we are hoping to have a progress update to share with customers tomorrow, Friday, 31 October.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
As part of our response to this incident, ReadyTech sought an injunction from the Supreme Court of New South Wales to prohibit any access to, disclosure of, or dissemination of data involved with the cyber incident by third parties. This injunction was granted on 29 October.
We will share our next update at 1:00pm AEDT tomorrow, Friday 31 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
All customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
VETenrol functionality remains unavailable at this time. Our team is working through this as a priority and we hope to have an update to share with customers by tomorrow.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
We will share our next update at 1:00pm AEDT tomorrow, Thursday 30 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
We are pleased to confirm that all customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
Our team are also making good progress on the VETenrol restoration and have commenced testing. More will be shared on this in tomorrow's update.
While our investigation remains ongoing, we are committed to keeping you updated as we are able to share new information. As our team continues to work around the clock on this issue, we recognise the ongoing impact of this incident and sincerely thank our customers for their continued collaboration and patience.
Our next update will be shared at 1:00pm AEDT tomorrow, Wednesday 29 October.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
We are pleased to confirm that data relating to the VETtrak core platform continues to be restored and verified. We have made significant progress towards a full restoration of services, following a phased approach.
Late last week, our core hosted VETtrak platform was restored, and testing continues with the restored environment. Once complete, we will then focus on restoring the remaining functions which include enrolments (VETenrol) and portals.
In tandem, we continue to identify and contact specific customers in relation to a small number of documents which were published last week (Friday 24 October).
We are mindful of the potential notification and reporting obligations that may arise. We are committed to updating affected customers as more information is available.
Critically, our investigation into the cyber incident remain ongoing and further updates will be shared as and when they are available. Our commitment to the security and privacy of our customer’s data continues to guide our response to date.
We thank our customers for the ongoing collaboration and understanding throughout this process. Our team continues to work around the clock in recognition of the ongoing impact this incident has had on their day-to-day operations.
Our next scheduled update is at 1:00pm AEDT tomorrow (Tuesday 28 October). We will continue to share any notable updates outside of this period.
Investigating: ReadyTech has become aware that a cybercriminal group has published a small number of documents containing personal information originating from the hosted VETtrak platform.
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at [email protected] with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Investigating: ReadyTech’s investigation and recovery efforts following the recent cyber incident involving its hosted VETtrak platform are progressing well.
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform.
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and progressing its recovery following a cyber incident involving its hosted student management system, VETtrak.
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Investigating: ReadyTech is continuing to investigate a cyber incident involving its hosted student management system, VETtrak.
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact [email protected] with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact [email protected] with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). There are no significant updates to share since our previous update at 11.15am (AEDT).
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech became aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue.
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact [email protected] with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is continuing to investigate the cause and impact of the incident affecting the VETtrak Desktop hosted environment. An update will be emailed to impacted customers, however we anticipate the outage will continue for at least 24hrs.
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Investigating: We’re aware that some customers are currently experiencing issues accessing our VETtrak hosted service. Our teams are actively investigating the cause and working diligently to restore services as quickly as possible. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Investigating: We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
SMS Delivery Service
We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
Resolved: This incident has been resolved.
Monitoring: Positive progress continues, with restoration of the VETtrak platform now complete and services operating as expected.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that the VETembark, SMS and VETsurvey functionality are now accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this. We recognise the impact this disruption may have had and sincerely appreciate your understanding as we worked to restore services safely and securely. Our teams remain committed to ensuring ongoing stability and support as you return to normal operations.
If you have any issues accessing the platform, please contact our VETtrak Support team at [email protected].
Monitoring: Positive progress continues to be made on the VETtrak platform restoration.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that both the VETembark and SMS functionality are accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this.
We anticipate that the VETsurvey functionality will be online again by the end of the week.
If you have any issues accessing the platform, please contact your our VETtrak Support team ([email protected]).
We will share our next scheduled update at 1:00pm AEDT, Friday 7 November.
Investigating: Positive progress continues to be made on the VETtrak platform restoration.
Access to VETenrol has now been reestablished for all VETtrak customers. This is in addition to the core VETtrak platform which was restored for all customers last week.
Once again, we thank all of our customers for their patience while we work through getting these VETtrak functions restored.
In regards to the cyber incident, we are aware that the cybercriminal group responsible published files originating from the VETtrak platform. We have directly notified customers that have been impacted and will continue to work with these customers as a priority to support them on next steps.
For further information on the incident, please refer to our update published this morning: https://wcsecure.weblink.com.au/pdf/RDY/03018074.pdf
For customers who we have not notified directly, based on the information available at this point, there are currently no signs that files related to your organisation have been involved.
Moving forward, this page will focus on updates relating to the remaining steps in getting the VETtrak platform fully restored.
However, if you have any questions regarding the incident or restoration, please contact [email protected].
We will share our next scheduled update at 1:00pm AEDT, Wednesday 5 November.
Investigating: ReadyTech’s investigation into the recent cyber incident and VETtrak service restoration continues.
As previously mentioned, access to our core VETtrak platform has been restored for all customers.
A phased restoration of our VETenrol functionality is underway, with testing progressing. We anticipate customers will regain full access by Monday, 3 November.
We continue to work closely with cyber security experts on our response and are working around the clock to resolve the issue.
Our next scheduled update is at 1:00pm AEDT, Monday 3 November. However, we will share any notable updates outside of this.
Investigating: ReadyTech is continuing its investigation and service restoration efforts.
Access to our core VETtrak platform has been restored for all customers as of this week.
VETenrol functionality remains unavailable at this time. Our team is prioritising the restoration of VETenrol and we are hoping to have a progress update to share with customers tomorrow, Friday, 31 October.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
As part of our response to this incident, ReadyTech sought an injunction from the Supreme Court of New South Wales to prohibit any access to, disclosure of, or dissemination of data involved with the cyber incident by third parties. This injunction was granted on 29 October.
We will share our next update at 1:00pm AEDT tomorrow, Friday 31 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
All customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
VETenrol functionality remains unavailable at this time. Our team is working through this as a priority and we hope to have an update to share with customers by tomorrow.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
We will share our next update at 1:00pm AEDT tomorrow, Thursday 30 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
We are pleased to confirm that all customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
Our team are also making good progress on the VETenrol restoration and have commenced testing. More will be shared on this in tomorrow's update.
While our investigation remains ongoing, we are committed to keeping you updated as we are able to share new information. As our team continues to work around the clock on this issue, we recognise the ongoing impact of this incident and sincerely thank our customers for their continued collaboration and patience.
Our next update will be shared at 1:00pm AEDT tomorrow, Wednesday 29 October.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
We are pleased to confirm that data relating to the VETtrak core platform continues to be restored and verified. We have made significant progress towards a full restoration of services, following a phased approach.
Late last week, our core hosted VETtrak platform was restored, and testing continues with the restored environment. Once complete, we will then focus on restoring the remaining functions which include enrolments (VETenrol) and portals.
In tandem, we continue to identify and contact specific customers in relation to a small number of documents which were published last week (Friday 24 October).
We are mindful of the potential notification and reporting obligations that may arise. We are committed to updating affected customers as more information is available.
Critically, our investigation into the cyber incident remain ongoing and further updates will be shared as and when they are available. Our commitment to the security and privacy of our customer’s data continues to guide our response to date.
We thank our customers for the ongoing collaboration and understanding throughout this process. Our team continues to work around the clock in recognition of the ongoing impact this incident has had on their day-to-day operations.
Our next scheduled update is at 1:00pm AEDT tomorrow (Tuesday 28 October). We will continue to share any notable updates outside of this period.
Investigating: ReadyTech has become aware that a cybercriminal group has published a small number of documents containing personal information originating from the hosted VETtrak platform.
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at [email protected] with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Investigating: ReadyTech’s investigation and recovery efforts following the recent cyber incident involving its hosted VETtrak platform are progressing well.
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform.
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and progressing its recovery following a cyber incident involving its hosted student management system, VETtrak.
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Investigating: ReadyTech is continuing to investigate a cyber incident involving its hosted student management system, VETtrak.
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact [email protected] with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact [email protected] with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). There are no significant updates to share since our previous update at 11.15am (AEDT).
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech became aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue.
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact [email protected] with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is continuing to investigate the cause and impact of the incident affecting the VETtrak Desktop hosted environment. An update will be emailed to impacted customers, however we anticipate the outage will continue for at least 24hrs.
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Investigating: We’re aware that some customers are currently experiencing issues accessing our VETtrak hosted service. Our teams are actively investigating the cause and working diligently to restore services as quickly as possible. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Investigating: We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
VETtrak VETenrol
We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
Resolved: This incident has been resolved.
Monitoring: Positive progress continues, with restoration of the VETtrak platform now complete and services operating as expected.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that the VETembark, SMS and VETsurvey functionality are now accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this. We recognise the impact this disruption may have had and sincerely appreciate your understanding as we worked to restore services safely and securely. Our teams remain committed to ensuring ongoing stability and support as you return to normal operations.
If you have any issues accessing the platform, please contact our VETtrak Support team at [email protected].
Monitoring: Positive progress continues to be made on the VETtrak platform restoration.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that both the VETembark and SMS functionality are accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this.
We anticipate that the VETsurvey functionality will be online again by the end of the week.
If you have any issues accessing the platform, please contact your our VETtrak Support team ([email protected]).
We will share our next scheduled update at 1:00pm AEDT, Friday 7 November.
Investigating: Positive progress continues to be made on the VETtrak platform restoration.
Access to VETenrol has now been reestablished for all VETtrak customers. This is in addition to the core VETtrak platform which was restored for all customers last week.
Once again, we thank all of our customers for their patience while we work through getting these VETtrak functions restored.
In regards to the cyber incident, we are aware that the cybercriminal group responsible published files originating from the VETtrak platform. We have directly notified customers that have been impacted and will continue to work with these customers as a priority to support them on next steps.
For further information on the incident, please refer to our update published this morning: https://wcsecure.weblink.com.au/pdf/RDY/03018074.pdf
For customers who we have not notified directly, based on the information available at this point, there are currently no signs that files related to your organisation have been involved.
Moving forward, this page will focus on updates relating to the remaining steps in getting the VETtrak platform fully restored.
However, if you have any questions regarding the incident or restoration, please contact [email protected].
We will share our next scheduled update at 1:00pm AEDT, Wednesday 5 November.
Investigating: ReadyTech’s investigation into the recent cyber incident and VETtrak service restoration continues.
As previously mentioned, access to our core VETtrak platform has been restored for all customers.
A phased restoration of our VETenrol functionality is underway, with testing progressing. We anticipate customers will regain full access by Monday, 3 November.
We continue to work closely with cyber security experts on our response and are working around the clock to resolve the issue.
Our next scheduled update is at 1:00pm AEDT, Monday 3 November. However, we will share any notable updates outside of this.
Investigating: ReadyTech is continuing its investigation and service restoration efforts.
Access to our core VETtrak platform has been restored for all customers as of this week.
VETenrol functionality remains unavailable at this time. Our team is prioritising the restoration of VETenrol and we are hoping to have a progress update to share with customers tomorrow, Friday, 31 October.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
As part of our response to this incident, ReadyTech sought an injunction from the Supreme Court of New South Wales to prohibit any access to, disclosure of, or dissemination of data involved with the cyber incident by third parties. This injunction was granted on 29 October.
We will share our next update at 1:00pm AEDT tomorrow, Friday 31 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
All customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
VETenrol functionality remains unavailable at this time. Our team is working through this as a priority and we hope to have an update to share with customers by tomorrow.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
We will share our next update at 1:00pm AEDT tomorrow, Thursday 30 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
We are pleased to confirm that all customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
Our team are also making good progress on the VETenrol restoration and have commenced testing. More will be shared on this in tomorrow's update.
While our investigation remains ongoing, we are committed to keeping you updated as we are able to share new information. As our team continues to work around the clock on this issue, we recognise the ongoing impact of this incident and sincerely thank our customers for their continued collaboration and patience.
Our next update will be shared at 1:00pm AEDT tomorrow, Wednesday 29 October.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
We are pleased to confirm that data relating to the VETtrak core platform continues to be restored and verified. We have made significant progress towards a full restoration of services, following a phased approach.
Late last week, our core hosted VETtrak platform was restored, and testing continues with the restored environment. Once complete, we will then focus on restoring the remaining functions which include enrolments (VETenrol) and portals.
In tandem, we continue to identify and contact specific customers in relation to a small number of documents which were published last week (Friday 24 October).
We are mindful of the potential notification and reporting obligations that may arise. We are committed to updating affected customers as more information is available.
Critically, our investigation into the cyber incident remain ongoing and further updates will be shared as and when they are available. Our commitment to the security and privacy of our customer’s data continues to guide our response to date.
We thank our customers for the ongoing collaboration and understanding throughout this process. Our team continues to work around the clock in recognition of the ongoing impact this incident has had on their day-to-day operations.
Our next scheduled update is at 1:00pm AEDT tomorrow (Tuesday 28 October). We will continue to share any notable updates outside of this period.
Investigating: ReadyTech has become aware that a cybercriminal group has published a small number of documents containing personal information originating from the hosted VETtrak platform.
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at [email protected] with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Investigating: ReadyTech’s investigation and recovery efforts following the recent cyber incident involving its hosted VETtrak platform are progressing well.
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform.
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and progressing its recovery following a cyber incident involving its hosted student management system, VETtrak.
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Investigating: ReadyTech is continuing to investigate a cyber incident involving its hosted student management system, VETtrak.
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact [email protected] with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact [email protected] with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). There are no significant updates to share since our previous update at 11.15am (AEDT).
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech became aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue.
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact [email protected] with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is continuing to investigate the cause and impact of the incident affecting the VETtrak Desktop hosted environment. An update will be emailed to impacted customers, however we anticipate the outage will continue for at least 24hrs.
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Investigating: We’re aware that some customers are currently experiencing issues accessing our VETtrak hosted service. Our teams are actively investigating the cause and working diligently to restore services as quickly as possible. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Investigating: We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
VETtrak VETEmbark
We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
Resolved: This incident has been resolved.
Monitoring: Positive progress continues, with restoration of the VETtrak platform now complete and services operating as expected.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that the VETembark, SMS and VETsurvey functionality are now accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this. We recognise the impact this disruption may have had and sincerely appreciate your understanding as we worked to restore services safely and securely. Our teams remain committed to ensuring ongoing stability and support as you return to normal operations.
If you have any issues accessing the platform, please contact our VETtrak Support team at [email protected].
Monitoring: Positive progress continues to be made on the VETtrak platform restoration.
After successfully restoring the core VETtrak platform and VETenrol functionality over the last week, we are pleased to confirm that both the VETembark and SMS functionality are accessible to all customers once again.
We thank our customers for their patience and collaboration while we have worked through this.
We anticipate that the VETsurvey functionality will be online again by the end of the week.
If you have any issues accessing the platform, please contact your our VETtrak Support team ([email protected]).
We will share our next scheduled update at 1:00pm AEDT, Friday 7 November.
Investigating: Positive progress continues to be made on the VETtrak platform restoration.
Access to VETenrol has now been reestablished for all VETtrak customers. This is in addition to the core VETtrak platform which was restored for all customers last week.
Once again, we thank all of our customers for their patience while we work through getting these VETtrak functions restored.
In regards to the cyber incident, we are aware that the cybercriminal group responsible published files originating from the VETtrak platform. We have directly notified customers that have been impacted and will continue to work with these customers as a priority to support them on next steps.
For further information on the incident, please refer to our update published this morning: https://wcsecure.weblink.com.au/pdf/RDY/03018074.pdf
For customers who we have not notified directly, based on the information available at this point, there are currently no signs that files related to your organisation have been involved.
Moving forward, this page will focus on updates relating to the remaining steps in getting the VETtrak platform fully restored.
However, if you have any questions regarding the incident or restoration, please contact [email protected].
We will share our next scheduled update at 1:00pm AEDT, Wednesday 5 November.
Investigating: ReadyTech’s investigation into the recent cyber incident and VETtrak service restoration continues.
As previously mentioned, access to our core VETtrak platform has been restored for all customers.
A phased restoration of our VETenrol functionality is underway, with testing progressing. We anticipate customers will regain full access by Monday, 3 November.
We continue to work closely with cyber security experts on our response and are working around the clock to resolve the issue.
Our next scheduled update is at 1:00pm AEDT, Monday 3 November. However, we will share any notable updates outside of this.
Investigating: ReadyTech is continuing its investigation and service restoration efforts.
Access to our core VETtrak platform has been restored for all customers as of this week.
VETenrol functionality remains unavailable at this time. Our team is prioritising the restoration of VETenrol and we are hoping to have a progress update to share with customers tomorrow, Friday, 31 October.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
As part of our response to this incident, ReadyTech sought an injunction from the Supreme Court of New South Wales to prohibit any access to, disclosure of, or dissemination of data involved with the cyber incident by third parties. This injunction was granted on 29 October.
We will share our next update at 1:00pm AEDT tomorrow, Friday 31 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
All customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
VETenrol functionality remains unavailable at this time. Our team is working through this as a priority and we hope to have an update to share with customers by tomorrow.
Our investigation remains ongoing and we continue to work closely with cyber security experts as this progresses.
We will share our next update at 1:00pm AEDT tomorrow, Thursday 30 October.
Investigating: ReadyTech is continuing its investigation and service restoration efforts following the recent cyber incident.
We are pleased to confirm that all customers once again have access to our core VETtrak platform. We thank everyone for your patience while we worked to restore this safely and securely.
Our team are also making good progress on the VETenrol restoration and have commenced testing. More will be shared on this in tomorrow's update.
While our investigation remains ongoing, we are committed to keeping you updated as we are able to share new information. As our team continues to work around the clock on this issue, we recognise the ongoing impact of this incident and sincerely thank our customers for their continued collaboration and patience.
Our next update will be shared at 1:00pm AEDT tomorrow, Wednesday 29 October.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
We are pleased to confirm that data relating to the VETtrak core platform continues to be restored and verified. We have made significant progress towards a full restoration of services, following a phased approach.
Late last week, our core hosted VETtrak platform was restored, and testing continues with the restored environment. Once complete, we will then focus on restoring the remaining functions which include enrolments (VETenrol) and portals.
In tandem, we continue to identify and contact specific customers in relation to a small number of documents which were published last week (Friday 24 October).
We are mindful of the potential notification and reporting obligations that may arise. We are committed to updating affected customers as more information is available.
Critically, our investigation into the cyber incident remain ongoing and further updates will be shared as and when they are available. Our commitment to the security and privacy of our customer’s data continues to guide our response to date.
We thank our customers for the ongoing collaboration and understanding throughout this process. Our team continues to work around the clock in recognition of the ongoing impact this incident has had on their day-to-day operations.
Our next scheduled update is at 1:00pm AEDT tomorrow (Tuesday 28 October). We will continue to share any notable updates outside of this period.
Investigating: ReadyTech has become aware that a cybercriminal group has published a small number of documents containing personal information originating from the hosted VETtrak platform.
Following a review of the published documents, we are in the process of identifying and contacting the specific customers that this data relates to, in order to support them as this situation progresses.
In consideration of our other customers, we are mindful of the potential notification and reporting obligations that may arise as our investigation continues. Our team continues to work with external cyber experts to determine the extent and impact of the incident, including the ownership of the personal information that has been released.
We are taking appropriate steps in response to this development including updating the Australian National Office of Cyber Security (NOCS) and other relevant agencies, as well as notifying the Office of the Australian Information Commissioner (OAIC) and the New Zealand Privacy Commissioner (OPC).
Given the criminal nature of this incident, we have briefed the Australian Federal Police (AFP) and will continue to support their investigations.
In line with government guidance, we urge that no one attempts to access the published data, as this supports cyber criminals and may constitute a criminal offence.
We understand the significance of this incident and the disruption this is causing. Our highest priority remains ensuring the security and privacy of our customers’ data.
In line with this morning’s status update, progress continues to be made on the restoration of the system.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out.
We thank you for your continued understanding and collaboration as we work to resolve this as soon as possible.
Should you have any questions, please contact us at [email protected] with the specific information you require. We will endeavour to come back to you with responses as information becomes available.
We will share our next scheduled update at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share sooner.
Investigating: ReadyTech’s investigation and recovery efforts following the recent cyber incident involving its hosted VETtrak platform are progressing well.
Significant progress has been made toward restoration of the hosted VETtrak environment. We are pleased to confirm that data relating to the VETtrak core platform has been successfully restored and verified.
As we progress the restoration of the system, a phased approach to restoring functionality and customer access is required to ensure both the security and stability of the restored platform. As we work through this, we are preparing to provide access for some customers starting from today, Friday 24 October.
Our team will be in contact with you as we become ready to reestablish your access to the platform. We will share specific steps required with each customer as the restoration is rolled out. We deeply appreciate your patience and collaboration as we work through this process.
To support customers with planning, it is important that we advise that the full restoration may continue into next week, and capabilities like enrolments (VETenrol) and portals may only become available then. Our team continue to provide interim solutions for enrolments and certificates for customers where this is required.
Additionally, we recognise the reporting and compliance obligations our customers have with various Government agencies and regulators. While ultimately the decision rests with each relevant agency, ReadyTech is advocating for leniency on these deadlines. We are working with the Australian National Office of Cyber Security (NOCS) to coordinate discussions with relevant agencies and regulators with our next meeting being held this afternoon, Friday 24 October.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next update on the phased access restoration at 1:00pm (AEDT) on Monday, 27 October, unless there are any notable developments to share earlier.
Investigating: ReadyTech’s investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform remain ongoing.
As this takes place, we are making progress on a full restoration of services and data. We can confirm that we have successfully restored data for the core hosted VETtrak platform.
We are prioritising getting the core platform back online to help support our customers’ most critical day-to-day operations.
We are currently underway with testing the restored environment. At this stage, we are unable to give definitive timeframes on how long the testing process will last, however as soon as we are able to identify a specific timeframe, we'll communicate it. Once the core VETtrak application is restored, we will work on restoring the remaining functions which will include enrolments (VETenrol) and portals.
While we undertake this restoration, the investigation into the cyber incident remains ongoing and further updates will be provided as soon as they are available. The security and privacy of our customer’s data remains our highest priority and it is critical that this continues to guide our response efforts.
We will share our next scheduled update at 11:00am AEDT tomorrow (Friday, 24 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and recovery efforts following a cyber incident involving its hosted VETtrak platform.
As we work towards a full restoration of services, we are prioritising getting the core functionality of our VETtrak platform back online to support our customers’ most critical day-to-day operations.
We have commenced testing of this restored environment and will communicate further timeframes as soon as they are available. Following this, we will work on restoring the remaining platform capabilities.
While we undertake this restoration, the security and privacy of our customer’s data is our highest priority and will continue to guide our efforts.
We will share our next scheduled update at 1:00pm AEDT tomorrow (23 October), unless there are any notable developments to share earlier.
Investigating: ReadyTech is continuing its investigation and progressing its recovery following a cyber incident involving its hosted student management system, VETtrak.
Platform and data restoration efforts remain underway in parallel with implementing short-term solutions to address the ongoing impact and disruption.
We sincerely apologise for the frustrations and acknowledge the impact this incident is causing. We thank you for your patience while we work to resolve the issue as quickly as possible.
We will share our next scheduled update at 1:00pm AEDT tomorrow (22 October).
Investigating: ReadyTech is continuing to investigate a cyber incident involving its hosted student management system, VETtrak.
While we work to restore access to the platform, we are implementing short-term solutions to address the ongoing impact and disruption. We understand the ongoing challenges and frustration that this is causing.
The security and privacy of our customer data is our highest priority. We remain focused on identifying whether there has been any unauthorised access to any information we hold.
We are working around the clock to resolve this matter and thank you for your ongoing patience and understanding.
We will share our next scheduled update at 5:00pm AEDT today (21 October).
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore access to the platform. In parallel, our team and external experts are continuing an investigation into the source and impact of the incident.
We are currently in the process of contacting all affected customers to discuss short-term solutions but recognise the ongoing challenges and frustration that the investigation presents from both an operational and a communications perspective.
We are aware that both ReadyTech and its customers may have reporting obligations arising from incidents like these, and we are actively working to keep the relevant bodies at federal and state level abreast as our investigation progresses. As it stands now, there is no information supporting the need to notify relevant bodies of any breaches.
We will share our next scheduled update at 1:00pm AEDT tomorrow (21 October).
We thank you again for your continued patience and understanding as we work through this carefully and transparently.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
Our team is working around the clock to restore the system. We are also in the process of contacting affected customers to discuss short-term solutions.
We will share our next scheduled update at 5:00pm AEDT today (20 October). In the interim, please contact [email protected] with any inquiries.
Once again, we do apologise for the ongoing disruption and concern that this incident has caused. As we work to resolve the issue, we appreciate your continued patience and understanding.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak.
While we continue to make progress towards restoring the system, there are no material updates since our most recent communications yesterday (5:00pm AEDT, 18 October).
We will share our next scheduled update tomorrow at 1:00pm AEDT (Monday, 20th October). In the interim, please contact [email protected] with any inquiries.
We'd like to reiterate our sincere apologies for the ongoing disruption and concern that this incident is causing. We appreciate your continued patience and understanding as we work to resolve this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
While our teams continue to make progress, there are no material updates to report since our last update yesterday (5:00pm AEDT, 17 October).
We will share our next scheduled update tomorrow at 5:00pm AEDT (Sunday, 19th October). In the interim, please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We are working with urgency to get the system back online.
In the spirit of transparency, we need to inform you that there is a potential scenario whereby we will be unable to restore services for multiple days next week. In parallel to these efforts to restore services, our teams are working on alternate options to support you to manage your student data.
We appreciate the significant disruption that this creates, but need to ensure security and data privacy are prioritised as we work through this issue. ReadyTech has notified the Australian National Office of Cyber Security (NOCS) and Australian Cyber Security Centre (ACSC). We will continue to work with them as part of our response to the incident.
We will continue to provide daily updates to support you with managing the continuity of your business at this time.
The next update will be provided at 5pm AEDT, Saturday 18th October.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is aware of a cyber incident involving its hosted student management system, VETtrak (Platform). There are no significant updates to share since our previous update at 11.15am (AEDT).
We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue. Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services.
Customer access to the platform remains temporarily unavailable. We expect this to continue throughout Friday (17th October). We are working diligently to restore services as quickly and carefully as possible.
We will continue to keep this page updated. This update will be refreshed here at 5:00pm (AEDT), 17 October. Please contact [email protected] with any inquiries.
We sincerely apologise for the continued disruption and concern that this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech became aware of a cyber incident involving its hosted student management system, VETtrak (Platform). We have isolated the Platform as a precautionary measure and have engaged external experts to assist with managing the issue.
Our technical teams and specialist experts are actively investigating the nature and cause of this issue and working diligently to restore services. Customer access to the platform will remain temporarily unavailable. We expect this to continue throughout Friday (17th October).
We are working diligently to restore services as quickly and carefully as possible. We will keep you regularly updated on progress. The next update will be provided here at 1:00pm AEDT.
Please contact [email protected] with any inquiries. We sincerely apologise for the disruption and concern this incident is causing. We appreciate your patience and understanding as we work through this issue.
Investigating: ReadyTech is continuing to investigate the cause and impact of the incident affecting the VETtrak Desktop hosted environment. An update will be emailed to impacted customers, however we anticipate the outage will continue for at least 24hrs.
We would like to reiterate our sincere apologies for the disruption this is causing. Please know that our technical teams are treating this as a top priority and are working around the clock to resolve the issue.
Investigating: We’re aware that some customers are currently experiencing issues accessing our VETtrak hosted service. Our teams are actively investigating the cause and working diligently to restore services as quickly as possible. We’ll continue to provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Investigating: We are currently experiencing an outage with multiple services affected at present. Our Infrastructure Team are actively investigating the issue and will keep you updated via this channel. Apologies for the disruption caused.
