Articulate Status

Resolved: Mitigations were implemented for the intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Service metrics remained stable during the monitoring period, and the sites are responding normally.

This incident has been resolved.

Monitoring: We implemented mitigations for the intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Error rates and service metrics have returned to normal levels, and the sites are currently responding as expected.

We are continuing to monitor service stability and complete any remaining remediation activities.

Investigating: We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely.

Investigating: We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely.

Investigating: We are investigating reports of intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Our team has identified elevated probing activity against services and is actively working to mitigate the impact.

Customers may experience intermittent access issues or slower-than-normal performance.

Resolved: This incident has been resolved.

Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com

Identified: We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility.

If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.

Investigating: We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility.

Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We’ll share another update as soon as we have more information. For additional help, please contact [email protected].

Resolved: This incident has been resolved.

Monitoring: Image generation and editing features are processing as expected again.

In Rise 360, AI-generated courses are processing as expected again, and we’re continuing to monitor system performance closely.

Investigating: We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360.

Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully completes the action.

In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.

Investigating: We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360.

Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image.

In Rise 360, AI-generated courses are now processing as expected again.

We’ll share more updates as we have them. We're sorry for the trouble.

Investigating: We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360.

Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image.

In Rise 360, AI-generated courses are now processing as expected again.

We’ll share more updates as we have them. We're sorry for the trouble.

Investigating: Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating.

In Rise 360, AI-generated courses are now processing as expected again.

We’ll continue to share updates as we have them. We’re sorry for the trouble.

Investigating: Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating.

In Rise 360, AI-generated courses are now processing as expected again.

We’ll continue to share updates as we have them. We’re sorry for the trouble.

Investigating: Image generation and editing modals should now load across both Rise 360 & Storyline 360. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating.

In Rise 360, AI-generated courses are now processing again, though processing times may be longer than usual.

We’ll continue to share updates as we have them. We’re sorry for the trouble.

Investigating: We’re still investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 also remains affected.

We’ll share another update as soon as we have more information. We’re sorry for the trouble.

Investigating: We’re investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 is also affected.

We’re working to identify the cause and will share an update as soon as we know more. We’re sorry for the trouble.

Resolved: This incident has been resolved.

Monitoring: Image generation and editing features are processing as expected again.

In Rise 360, AI-generated courses are processing as expected again, and we’re continuing to monitor system performance closely.

Investigating: We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360.

Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully completes the action.

In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.

Investigating: We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360.

Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image.

In Rise 360, AI-generated courses are now processing as expected again.

We’ll share more updates as we have them. We're sorry for the trouble.

Investigating: We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360.

Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image.

In Rise 360, AI-generated courses are now processing as expected again.

We’ll share more updates as we have them. We're sorry for the trouble.

Investigating: Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating.

In Rise 360, AI-generated courses are now processing as expected again.

We’ll continue to share updates as we have them. We’re sorry for the trouble.

Investigating: Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating.

In Rise 360, AI-generated courses are now processing as expected again.

We’ll continue to share updates as we have them. We’re sorry for the trouble.

Investigating: Image generation and editing modals should now load across both Rise 360 & Storyline 360. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating.

In Rise 360, AI-generated courses are now processing again, though processing times may be longer than usual.

We’ll continue to share updates as we have them. We’re sorry for the trouble.

Investigating: We’re still investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 also remains affected.

We’ll share another update as soon as we have more information. We’re sorry for the trouble.

Investigating: We’re investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 is also affected.

We’re working to identify the cause and will share an update as soon as we know more. We’re sorry for the trouble.

Resolved: This incident has been resolved.

Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com

Identified: We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility.

If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.

Investigating: We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility.

Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We’ll share another update as soon as we have more information. For additional help, please contact [email protected].