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Active Incidents

Ally OCR PDF Failures
Started 31 Aug 2026 12:18:48 (3 days ago), still ongoing
Incident without Impact
Investigating
Ally - Canada
Ally - Asia Pacific
Ally - Europe
Ally - North America
Ally - Australia

We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.

Recently Resolved Incidents

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    Ally OCR PDF Failures
    Started 31 Aug 2026 12:18:48 (3 days ago), still ongoing
    Incident without Impact
    Investigating
    Ally - Canada
    Ally - Asia Pacific
    Ally - Europe
    Ally - North America
    Ally - Australia

    We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.

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    Ally OCR PDF Failures
    Started 31 Aug 2026 12:18:48 (3 days ago), still ongoing
    Incident without Impact
    Investigating
    Ally - Canada
    Ally - Asia Pacific
    Ally - Europe
    Ally - North America
    Ally - Australia

    We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.

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    Ally OCR PDF Failures
    Started 31 Aug 2026 12:18:48 (3 days ago), still ongoing
    Incident without Impact
    Investigating
    Ally - Canada
    Ally - Asia Pacific
    Ally - Europe
    Ally - North America
    Ally - Australia

    We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.

    Ally - Australia
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    Ally OCR PDF Failures
    Started 31 Aug 2026 12:18:48 (3 days ago), still ongoing
    Incident without Impact
    Investigating
    Ally - Canada
    Ally - Asia Pacific
    Ally - Europe
    Ally - North America
    Ally - Australia

    We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.

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    Ally OCR PDF Failures
    Started 31 Aug 2026 12:18:48 (3 days ago), still ongoing
    Incident without Impact
    Investigating
    Ally - Canada
    Ally - Asia Pacific
    Ally - Europe
    Ally - North America
    Ally - Australia

    We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.

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