Blackboard Status
Real-time updates of Blackboard issues and outages
Blackboard status is Operational
Ally - Canada
Ally - North America
Blackboard - SaaS (US)
Blackboard – SaaS Gov Cloud (US)
Ally - Asia Pacific
Ally - Australia
Blackboard - SaaS (Asia Pacific)
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Active Incidents
Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
Recently Resolved Incidents
No recent incidents
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Blackboard - SaaS - Global
Platform Extensions (Global)
Blackboard - Course Catalog
Student Service Smart View
Blackboard - Institution Page
Universal Authentication Solution v2 (UAS)
Student Insights Toolkit v2 (SIT)
Grades Journey v2
Analytics - Managed Hosting
Reporting Framework v2
Blackboard - Managed Hosting (Canada)
Blackboard Americas
Ally - Canada
We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
Blackboard - Managed Hosting (US)
Ally - North America
We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
Blackboard - SaaS (US)
Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
Blackboard – SaaS Gov Cloud (US)
Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
Blackboard – Mobile Services - Americas
Platform Extensions (NAHE & LAC)
Blackboard - Course Catalog
Universal Authentication Solution v2 (UAS)
Student Service Smart View
Blackboard - Institution Page
BB Annotate
Blackboard Asia Pacific
Ally - Asia Pacific
We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
Ally - Australia
We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
Analytics - on AWS (Asia Pacific)
Blackboard - SaaS (Asia Pacific)
Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
Blackboard – Mobile Services – Asia Pacific
Platform Extensions (Asia Pacific)
Blackboard - Course Catalog
Student Service Smart View
Blackboard - Institution Page
Analytics - Managed Hosting (EMEA)
Illuminate
Blackboard Europe & Middle East
Blackboard - Managed Hosting (Europe)
Ally - Europe
We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
Analytics - Managed Hosting (Saudi)
Blackboard - SaaS (Saudi)
Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
Blackboard - SaaS (Europe)
Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
Blackboard – Mobile Services – Europe
Platform Extensions (EMEA)
Blackboard - Course Catalog
Student Service Smart View
Blackboard - Institution Page
Blackboard Africa
Blackboard - SaaS (Africa)
Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions