Blackboard Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented. No ETA available as of now and will provide the next update by 10.30 AM ET.

Investigating: We are continuing to work closely with our service provider to resolve the issue. No ETA available as of now and will provide the next update by 9.30 AM ET.

Investigating: We are continuing to work closely with our service provider to resolve the issue. We will share an ETA as soon as it becomes available.

Investigating: We are experiencing intermittent issues due to an ongoing outage with our service provider. Our engineers are actively engaged in mitigation efforts alongside the provider to resolve this. We apologize for the disruption and are working for a swift resolution.

Resolved: This incident has been resolved, and it was observed that clients are operating normally.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: The Ally team continues to monitor as tokens are refreshed.

Identified: Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.  

In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps.  In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.  

https://support.anthology.com/s/?language=en_US

Resolved: After continued monitoring we've seen processing return to normal levels.

Monitoring: Realtime queues are once again approaching normal levels and the team continues to monitor processing and reporting updates.

Identified: Notice for US Ally Deployments – there has been an increase in traffic in the last 24 hours (November 18) impacting Ally's bulk, realtime, reporting and surge processing queues resulting in slower processing times.

Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items will be delayed along with report updates. Ally engineering and development teams continue to work on this as a high priority and will provide updates as processing levels return to normal.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: The team is continuing to investigate the issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing an outage affecting Certificate and Progress components within the Course Catalog in the US-East & AF regions. Our engineering team is actively working to resolve the issue.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently experiencing an outage affecting Certificate and Progress components within the Course Catalog in the US-East & AF regions. Our engineering team is actively working to resolve the issue.