Blackboard Status
Real-time updates of Blackboard issues and outages
Blackboard status is Partially Degraded Service
Blackboard - SaaS - Global
Blackboard Americas
Ally - Canada
Ally - North America
Platform Extensions (NAHE & LAC)
Blackboard - Course Catalog
Ally - Asia Pacific
Active Incidents
Notice for US Ally Deployments – there has been an increase in traffic in the last 24 hours (November 18) impacting Ally's bulk, realtime, reporting and surge processing queues resulting in slower processing times.
Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items will be delayed along with report updates. Ally engineering and development teams continue to work on this as a high priority and will provide updates as processing levels return to normal.
Recently Resolved Incidents
We are currently experiencing an outage affecting Certificate and Progress components within the Course Catalog in the US-East & AF regions. Our engineering team is actively working to resolve the issue.
We are currently investigating this issue.
We are experiencing intermittent issues due to an ongoing outage with our service provider. Our engineers are actively engaged in mitigation efforts alongside the provider to resolve this. We apologize for the disruption and are working for a swift resolution.
Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.
In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps. In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.
Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.
Blackboard Outage Survival Guide
Blackboard Components
Blackboard Global
BB Annotate
Anthology Support Center
Anthology Community (Website)
Developer Portal - developer.anthology.com
Blackboard - Cloud & Social Tools
Blackboard - Mobile Services - Global
Blackboard - Open Education Platform
Blackboard - Partner Cloud
Blackboard - SIS Central
SafeAssign
Blackboard Help (Website)
Anthology Illuminate
Blackboard - SaaS - Global
We are experiencing intermittent issues due to an ongoing outage with our service provider. Our engineers are actively engaged in mitigation efforts alongside the provider to resolve this. We apologize for the disruption and are working for a swift resolution.
Platform Extensions (Global)
Blackboard - Course Catalog
Student Service Smart View
Blackboard - Institution Page
Universal Authentication Solution v2 (UAS)
Student Insights Toolkit v2 (SIT)
Grades Journey v2
Analytics - Managed Hosting
Reporting Framework v2
Blackboard - Managed Hosting (Canada)
Blackboard - Managed Hosting (US)
Blackboard Americas
Ally - Canada
Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.
Ally - North America
Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.
In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps. In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.
Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.
Notice for US Ally Deployments – there has been an increase in traffic in the last 24 hours (November 18) impacting Ally's bulk, realtime, reporting and surge processing queues resulting in slower processing times.
Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items will be delayed along with report updates. Ally engineering and development teams continue to work on this as a high priority and will provide updates as processing levels return to normal.
Blackboard - SaaS (US)
Blackboard – SaaS Gov Cloud (US)
Blackboard – Mobile Services - Americas
Universal Authentication Solution v2 (UAS)
Platform Extensions (NAHE & LAC)
We are currently investigating this issue.
Blackboard - Course Catalog
We are currently experiencing an outage affecting Certificate and Progress components within the Course Catalog in the US-East & AF regions. Our engineering team is actively working to resolve the issue.
Student Service Smart View
Blackboard - Institution Page
BB Annotate
Blackboard Asia Pacific
Ally - Asia Pacific
Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.
Ally - Australia
Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.
Analytics - on AWS (Asia Pacific)
Blackboard - SaaS (Asia Pacific)
Blackboard – Mobile Services – Asia Pacific
Platform Extensions (Asia Pacific)
Blackboard - Course Catalog
Analytics - Managed Hosting (EMEA)
Student Service Smart View
Blackboard - Institution Page
Anthology Illuminate
Blackboard - Managed Hosting (Europe)
Blackboard Europe & Middle East
Ally - Europe
Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.
Analytics - Managed Hosting (Saudi)
Blackboard - Managed Hosting (Saudi)
Blackboard - SaaS (Europe)
Blackboard – Mobile Services – Europe
Platform Extensions (EMEA)
Blackboard - Course Catalog
Student Service Smart View
Blackboard - Institution Page
Blackboard Africa
Blackboard - SaaS (Africa)
Blackboard - Institution Page
Blackboard - Course Catalog
We are currently experiencing an outage affecting Certificate and Progress components within the Course Catalog in the US-East & AF regions. Our engineering team is actively working to resolve the issue.