Blackboard Status

Resolved: All document failures have now been reprocessed. We are still experiencing document rendering issues and working with our partner to resolve the issue for clients. A rendering error may still occur intermittently. Please note that this does not prevent submission but may cause confusion for students, as they are unable to see the content properly during file upload. We are continuing to work on the resolution to this issue and it will be included in a future Blackboard release.

Identified: The cause of the failures has been addressed and we are currently reprocessing any documents that previously failed. We expect the remainder to be finished within the next six hours. An update will be provided once the reprocessing is complete.

Investigating: We are continuing to investigate this issue. It has been determined that the issue is unrelated to Bb Annotate, so the planned Bb Annotate upgrade will resume today. See this maintenance notice for more information on that update: https://status.blackboard.com/incidents/j0tvzvnbbg8y

Investigating: We are aware of an intermittent issue with Document Rendering and we are investigating. The Bb Annotate upgrade scheduled for 1PM EST today will continue to be paused until we have determined the cause of this issue.

Resolved: The data refresh outage is now fully resolved in all regions. The refresh cadence is now back to normal, and any data that was not refreshed on previous days is now available.

Identified: CDM_LMS is now up to date for all the clients on multi-tenant CDM_LMS and teams are working on a fix for CDM_MAP and downstream reports which are still under impact . We will keep this thread (as well as status.blackboard.com) updated with progress.

Identified: The team is working on a fix and will provide updates as they become available.

Identified: We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.

Identified: We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.

Resolved: The data refresh outage is now fully resolved in all regions. The refresh cadence is now back to normal, and any data that was not refreshed on previous days is now available.

Identified: We have become aware of an outage of CDM_LMS refresh for most clients on single-tenant CDM_LMS, to the effect that data from Blackboard has not been refreshed since March 21st. This affects most clients in US and EU AWS regions, and is unrelated to the multi-tenant outage affecting clients in other regions. Note that other data models such as CDM_TLM and CDM_SIS are unaffected, but all downstream functions reading from CDM_LMS including Illuminate Reporting will not be up-to-date until this issue is resolved. Data up to March 21st is still available for affected clients. The team is working on a fix and we will keep this thread (as well as status.blackboard.com) updated with progress.

Resolved: All document failures have now been reprocessed. We are still experiencing document rendering issues and working with our partner to resolve the issue for clients. A rendering error may still occur intermittently. Please note that this does not prevent submission but may cause confusion for students, as they are unable to see the content properly during file upload. We are continuing to work on the resolution to this issue and it will be included in a future Blackboard release.

Identified: The cause of the failures has been addressed and we are currently reprocessing any documents that previously failed. We expect the remainder to be finished within the next six hours. An update will be provided once the reprocessing is complete.

Investigating: We are continuing to investigate this issue. It has been determined that the issue is unrelated to Bb Annotate, so the planned Bb Annotate upgrade will resume today. See this maintenance notice for more information on that update: https://status.blackboard.com/incidents/j0tvzvnbbg8y

Investigating: We are aware of an intermittent issue with Document Rendering and we are investigating. The Bb Annotate upgrade scheduled for 1PM EST today will continue to be paused until we have determined the cause of this issue.

Identified: Our teams are continuing to investigate and resolve infrastructure issues resulting in sporadic email notification failures. In addition, we are working on a fix for administrators receiving user's notification emails, and expect this fix to be included in an upcoming maintenance release.

Thank you for your continued patience as we address these issues.

Identified: Our teams are continuing to investigate and resolve infrastructure issues resulting in sporadic email notification failures. In addition, we are working on a fix for administrators receiving user's notification emails, and expect this fix to be included in an upcoming maintenance release.

Thank you for your continued patience as we address these issues.

Identified: Our teams are continuing to investigate and resolve infrastructure issues resulting in sporadic email notification failures. In addition, we are working on a fix for administrators receiving user's notification emails, and expect this fix to be included in an upcoming maintenance release.

Thank you for your continued patience as we address these issues.

Resolved: This incident has been resolved and it was observed that clients are operating normally.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our engineers have identified the issue and are working toward a fix. We will provide another update as soon as more information becomes available.

Investigating: Our engineers continue to investigate this issue. We will provide update as soon as more information becomes available

Investigating: Our engineers began investigating an issue where few users are unable to access Learn application. This is impacting APAC region(South east). The site does not load, and users can experience errors. We will provide update as soon as more information becomes available

Identified: Our teams are continuing to investigate and resolve infrastructure issues resulting in sporadic email notification failures. In addition, we are working on a fix for administrators receiving user's notification emails, and expect this fix to be included in an upcoming maintenance release.

Thank you for your continued patience as we address these issues.

Identified: Our teams are continuing to investigate and resolve infrastructure issues resulting in sporadic email notification failures. In addition, we are working on a fix for administrators receiving user's notification emails, and expect this fix to be included in an upcoming maintenance release.

Thank you for your continued patience as we address these issues.