Vero Status
Real-time updates of Vero issues and outages
Vero status is Partially Degraded Service
Vero 2.0: Reports data availability
Active Incidents
We have identified an issue introduced during a recent upgrade that affected data processing for newsletters sent through Vero 2.0.
On 16 March 06:26 UTC we made a change to increase the send rate of newsletters sent through Vero 2.0. Due to an issue in this deploy, some email profiles have since been incorrectly identified, leading to:
- Missing report data for some campaigns.
- Emails sent to previously-unsubscribed users.
We’ve deployed a fix and are currently back-filling the data. From this time, unsubscribed users are being correctly respected.
Additionally, we’re working to recover the missing reporting stats and correct any previously-impacted profiles. This process is ongoing, with full restoration expected within the next 24 hours. We’ll provide further updates as the process progresses.
We understand the impact of this bug and apologise for the inconvenience caused. Please email via [email protected] with any questions.
Recently Resolved Incidents
No recent incidents
Vero Outage Survival Guide
Vero Components
Vero 1.0: Ingestion API
Vero 1.0: UI
General UI access and speed
Logs page activity
CSV Imports and Exports
Vero 1.0: Segment calculation
Vero 1.0: Newsletter processing
Vero 1.0: Automated email processing
Transactional emails
Workflows
Behavioral emails
Vero 1.0: Reports data availability
Reports data availability (Vero default and Mailgun integrations)
Reports data availability (Sendgrid and other non-Mailgun integrations)
Vero 2.0: UI
Vero 2.0: Imports
Vero 2.0: Newsletter processing
Vero 2.0: Reports data availability
We have identified an issue introduced during a recent upgrade that affected data processing for newsletters sent through Vero 2.0.
On 16 March 06:26 UTC we made a change to increase the send rate of newsletters sent through Vero 2.0. Due to an issue in this deploy, some email profiles have since been incorrectly identified, leading to:
- Missing report data for some campaigns.
- Emails sent to previously-unsubscribed users.
We’ve deployed a fix and are currently back-filling the data. From this time, unsubscribed users are being correctly respected.
Additionally, we’re working to recover the missing reporting stats and correct any previously-impacted profiles. This process is ongoing, with full restoration expected within the next 24 hours. We’ll provide further updates as the process progresses.
We understand the impact of this bug and apologise for the inconvenience caused. Please email via [email protected] with any questions.
