Vero Status: check for Vero outages and issues

Vero status is Partially Degraded Service

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Vero 1.0: Newsletter processing

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Reports data availability (Vero default and Mailgun integrations)

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Vero 2.0: Imports

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Vero 2.0: Newsletter processing

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Vero 2.0: Reports data availability

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See all 20 Vero components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Vero outages

Active Incidents

Issue with Newsletter sending

Started 30 May 2025 20:06:55 (4 days ago), resolved 31 May 2025 00:39:21 (4 days ago)

Major Incident

Postmortem

Vero 1.0: Newsletter processing

Vero 2.0: Imports

Vero 2.0: Newsletter processing

We are experiencing significant delays with Newsletter sending. The issue began overnight, and we are taking steps to mitigate but service will take some time to return to normal. Once we are positive we have addressed the root cause of the issue, we will provide an update and monitor the issue.

Postmortem: On Friday, May 30, customers experienced significant delays in the delivery of one-to-many newsletter campaigns. We know how critical timely delivery is and are providing a post mortem.

What happened

Between 0700 30 May - 0130 31 May UTC, scheduled newsletter campaigns were delayed due to a combination of factors:

Downstream service disruption. A configuration issue at one of our external partners impacted message throughput.
Authentication issues. A component of our infrastructure experienced a disruption related to service authentication with another internal service, which contributed to the backlog.

These issues together resulted in prolonged delivery times for a subset of campaign traffic.

Resolution

We worked with our external partner to address the configuration issue and restored full functionality to the affected internal service. Message queues were cleared and delivery returned to normal by 0130 31 May.

Preventative and detective measures

To improve reliability and reduce risk going forward, we are:

Enhancing proactive monitoring and alerting for system-level authentication and connectivity health.
with our third-party partner to strengthen deployment safeguards.

We’re committed to ensuring the dependability of your campaigns. While this incident was complex and multi-faceted, we take full responsibility and apologise for the inconvenience.

Thank you for your trust and patience. Please email us at [email protected] if you have any questions.

2 Jun 2025 06:02:08 (1 day ago)

Resolved: Newsletter sending has resumed normal operations. However, we will continue to monitor through the weekend. Please reach out to [email protected] if you experience additional delays or have any questions.

31 May 2025 00:39:21 (4 days ago)

Monitoring: We have identified the root cause of the issue and have applied a fix. We will continue monitoring throughout the day until sending returns to normal operations.

30 May 2025 21:21:14 (4 days ago)

Investigating: We are experiencing significant delays with Newsletter sending. The issue began overnight, and we are taking steps to mitigate but service will take some time to return to normal. Once we are positive we have addressed the root cause of the issue, we will provide an update and monitor the issue.

30 May 2025 20:06:55 (4 days ago)

See all updates

Recently Resolved Incidents

Delivery metrics under-reporting

Started 28 May 2025 09:40:53 (6 days ago), resolved 29 May 2025 19:00:53 (5 days ago)

Minor Incident

Resolved

Reports data availability (Vero default and Mailgun integrations)

Vero 2.0: Reports data availability

We are receiving multiple reports that the "Delivery" metric in the Vero UI and integrations via webhooks are currently under-reporting.

We have identified the cause of this issue. At this time it appears it relates to reporting only: messages are still being successfully delivered.

We will provide an update as soon as we have deployed a fix and are monitoring the solution.

Please email [email protected] with any questions.

See all updates

Vero Outage Survival Guide

A step-by-step guide to help you survive a Vero outage

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Vero Components

Vero

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Vero 1.0: Ingestion API

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Vero 1.0: UI

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General UI access and speed

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Logs page activity

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CSV Imports and Exports

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Vero 1.0: Segment calculation

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Vero 1.0: Newsletter processing

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Issue with Newsletter sending

Started 30 May 2025 20:06:55 (4 days ago), resolved 31 May 2025 00:39:21 (4 days ago)

Major Incident

Postmortem

Vero 1.0: Newsletter processing

Vero 2.0: Imports

Vero 2.0: Newsletter processing

What happened

Between 0700 30 May - 0130 31 May UTC, scheduled newsletter campaigns were delayed due to a combination of factors:

Downstream service disruption. A configuration issue at one of our external partners impacted message throughput.
Authentication issues. A component of our infrastructure experienced a disruption related to service authentication with another internal service, which contributed to the backlog.

These issues together resulted in prolonged delivery times for a subset of campaign traffic.

Resolution

Preventative and detective measures

To improve reliability and reduce risk going forward, we are:

Enhancing proactive monitoring and alerting for system-level authentication and connectivity health.
with our third-party partner to strengthen deployment safeguards.

We’re committed to ensuring the dependability of your campaigns. While this incident was complex and multi-faceted, we take full responsibility and apologise for the inconvenience.

Thank you for your trust and patience. Please email us at [email protected] if you have any questions.

2 Jun 2025 06:02:08 (1 day ago)

31 May 2025 00:39:21 (4 days ago)

Monitoring: We have identified the root cause of the issue and have applied a fix. We will continue monitoring throughout the day until sending returns to normal operations.

30 May 2025 21:21:14 (4 days ago)

30 May 2025 20:06:55 (4 days ago)

See all updates

Vero 1.0: Automated email processing

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Transactional emails

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Workflows

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Behavioral emails

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Vero 1.0: Reports data availability

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Reports data availability (Vero default and Mailgun integrations)

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Delivery metrics under-reporting

Started 28 May 2025 09:40:53 (6 days ago), resolved 29 May 2025 19:00:53 (5 days ago)

Minor Incident

Resolved

Reports data availability (Vero default and Mailgun integrations)

Vero 2.0: Reports data availability

We are receiving multiple reports that the "Delivery" metric in the Vero UI and integrations via webhooks are currently under-reporting.

We have identified the cause of this issue. At this time it appears it relates to reporting only: messages are still being successfully delivered.

We will provide an update as soon as we have deployed a fix and are monitoring the solution.

Please email [email protected] with any questions.

See all updates

Reports data availability (Sendgrid and other non-Mailgun integrations)

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Vero 2.0: UI

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Vero 2.0: Imports

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Issue with Newsletter sending

Started 30 May 2025 20:06:55 (4 days ago), resolved 31 May 2025 00:39:21 (4 days ago)

Major Incident

Postmortem

Vero 1.0: Newsletter processing

Vero 2.0: Imports

Vero 2.0: Newsletter processing

What happened

Between 0700 30 May - 0130 31 May UTC, scheduled newsletter campaigns were delayed due to a combination of factors:

Downstream service disruption. A configuration issue at one of our external partners impacted message throughput.
Authentication issues. A component of our infrastructure experienced a disruption related to service authentication with another internal service, which contributed to the backlog.

These issues together resulted in prolonged delivery times for a subset of campaign traffic.

Resolution

Preventative and detective measures

To improve reliability and reduce risk going forward, we are:

Enhancing proactive monitoring and alerting for system-level authentication and connectivity health.
with our third-party partner to strengthen deployment safeguards.

We’re committed to ensuring the dependability of your campaigns. While this incident was complex and multi-faceted, we take full responsibility and apologise for the inconvenience.

Thank you for your trust and patience. Please email us at [email protected] if you have any questions.

2 Jun 2025 06:02:08 (1 day ago)

31 May 2025 00:39:21 (4 days ago)

Monitoring: We have identified the root cause of the issue and have applied a fix. We will continue monitoring throughout the day until sending returns to normal operations.

30 May 2025 21:21:14 (4 days ago)

30 May 2025 20:06:55 (4 days ago)

See all updates

Vero 2.0: Newsletter processing

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Wed 28

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Issue with Newsletter sending

Started 30 May 2025 20:06:55 (4 days ago), resolved 31 May 2025 00:39:21 (4 days ago)

Major Incident

Postmortem

Vero 1.0: Newsletter processing

Vero 2.0: Imports

Vero 2.0: Newsletter processing

What happened

Between 0700 30 May - 0130 31 May UTC, scheduled newsletter campaigns were delayed due to a combination of factors:

Downstream service disruption. A configuration issue at one of our external partners impacted message throughput.
Authentication issues. A component of our infrastructure experienced a disruption related to service authentication with another internal service, which contributed to the backlog.

These issues together resulted in prolonged delivery times for a subset of campaign traffic.

Resolution

Preventative and detective measures

To improve reliability and reduce risk going forward, we are:

Enhancing proactive monitoring and alerting for system-level authentication and connectivity health.
with our third-party partner to strengthen deployment safeguards.

We’re committed to ensuring the dependability of your campaigns. While this incident was complex and multi-faceted, we take full responsibility and apologise for the inconvenience.

Thank you for your trust and patience. Please email us at [email protected] if you have any questions.

2 Jun 2025 06:02:08 (1 day ago)

31 May 2025 00:39:21 (4 days ago)

Monitoring: We have identified the root cause of the issue and have applied a fix. We will continue monitoring throughout the day until sending returns to normal operations.

30 May 2025 21:21:14 (4 days ago)

30 May 2025 20:06:55 (4 days ago)

See all updates

Vero 2.0: Reports data availability

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Wed 28

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Sun 1

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Delivery metrics under-reporting

Started 28 May 2025 09:40:53 (6 days ago), resolved 29 May 2025 19:00:53 (5 days ago)

Minor Incident

Resolved

Reports data availability (Vero default and Mailgun integrations)

Vero 2.0: Reports data availability

We are receiving multiple reports that the "Delivery" metric in the Vero UI and integrations via webhooks are currently under-reporting.

We have identified the cause of this issue. At this time it appears it relates to reporting only: messages are still being successfully delivered.

We will provide an update as soon as we have deployed a fix and are monitoring the solution.

Please email [email protected] with any questions.

See all updates

Vero Outgoing webhooks

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Vero Status

Real-time updates of Vero issues and outages

Vero status is Partially Degraded Service

Vero 1.0: Newsletter processing

Reports data availability (Vero default and Mailgun integrations)

Vero 2.0: Imports

Vero 2.0: Newsletter processing

Vero 2.0: Reports data availability

Active Incidents

Recently Resolved Incidents

Vero Outage Survival Guide

Vero Components

Vero 1.0: Ingestion API

Vero 1.0: UI

General UI access and speed

Logs page activity

CSV Imports and Exports

Vero 1.0: Segment calculation

Vero 1.0: Newsletter processing

Vero 1.0: Automated email processing

Transactional emails

Workflows

Behavioral emails

Vero 1.0: Reports data availability

Reports data availability (Vero default and Mailgun integrations)

Reports data availability (Sendgrid and other non-Mailgun integrations)

Vero 2.0: UI

Vero 2.0: Imports

Vero 2.0: Newsletter processing

Vero 2.0: Reports data availability

Vero Outgoing webhooks

Vero Alternatives

Commonly Used Together