Klaviyo Status
Real-time updates of Klaviyo issues and outages
Klaviyo status is Operational
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Active Incidents
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Recently Resolved Incidents
Customer Agent Follow Up Prompts not Appearing
Started 3 Dec 2025 19:57:29 (3 days ago), resolved 3 Dec 2025 20:36:12 (3 days ago)
Major Incident
Resolved
Customer Agent
We are currently investigating an issue impacting Customer Agent follow-up prompts beginning around 11:20 AM US/Eastern. Follow-up prompts are not appearing after replies from the AI Agent. This prevents end users from continuing the conversation or escalating to a human agent. We'll provide updates as more information is available.
Klaviyo Outage Survival Guide
A step-by-step guide to help you survive a Klaviyo outage
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Klaviyo Components
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Klaviyo App
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Klaviyo Support
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Klaviyo API
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Klaviyo Email Sending
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Campaign Email Sending
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Flow Email Sending
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Email Deliverability
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Email Content
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Klaviyo SMS Sending
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SMS Sending - Toll Free Number SMS
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SMS Sending - Toll Free Number MMS
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SMS Sending - Short Code SMS
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SMS Sending - Short Code MMS
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SMS Sending - Other
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SMS Deliverability
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SMS Content
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SMS Number Provisioning
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Klaviyo Mobile Push Sending
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Klaviyo Integrations
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Integrations - Shopify
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Integrations - WooCommerce
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Integrations - BigCommerce
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Integrations - Magento
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Integrations - Magento 2
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Integrations - Other
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Klaviyo Analytics
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Klaviyo Segmentation
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Klaviyo Reviews
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Klaviyo Flow Triggering
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Klaviyo List Subscription
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Klaviyo Signup Forms
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Klaviyo Unsubscribe & Preference Pages
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Klaviyo.com
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Klaviyo Help Center
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Klaviyo Developers
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Klaviyo Academy
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Klaviyo Profiles
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Klaviyo K:Service
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Customer Agent
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Customer Agent Follow Up Prompts not Appearing
Started 3 Dec 2025 19:57:29 (3 days ago), resolved 3 Dec 2025 20:36:12 (3 days ago)
Major Incident
Resolved
Customer Agent
We are currently investigating an issue impacting Customer Agent follow-up prompts beginning around 11:20 AM US/Eastern. Follow-up prompts are not appearing after replies from the AI Agent. This prevents end users from continuing the conversation or escalating to a human agent. We'll provide updates as more information is available.
Customer Hub
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Helpdesk
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