Klaviyo Status

Resolved: This incident has been resolved, and all event processing is back to normal. All event and subscription API requests have been processed successfully. Failed API requests related to creating and updating profiles between 1:37 PM and 2:18 PM (US Eastern Time) were lost and are unable to be replayed.

Monitoring: Event processing is now back to real-time. We are continuing to monitor our systems.

Identified: We have addressed the underlying issue, and API latency is returning to normal. However, as a result of the outage, event processing now is experiencing delays. Event-triggered flows, real-time segmentation, and any event data related to analytics are delayed by at least 1 hour. We are in the process of restoring normal operations and will continue to provide updates here.

Investigating: Klaviyo has seen a disruption in our API availability starting at 1:42 PM US Eastern Time. We are investigating the issue and working to mitigate it currently.

Resolved: This incident has been resolved, and all event processing is back to normal. All event and subscription API requests have been processed successfully. Failed API requests related to creating and updating profiles between 1:37 PM and 2:18 PM (US Eastern Time) were lost and are unable to be replayed.

Monitoring: Event processing is now back to real-time. We are continuing to monitor our systems.

Identified: We have addressed the underlying issue, and API latency is returning to normal. However, as a result of the outage, event processing now is experiencing delays. Event-triggered flows, real-time segmentation, and any event data related to analytics are delayed by at least 1 hour. We are in the process of restoring normal operations and will continue to provide updates here.

Investigating: Klaviyo has seen a disruption in our API availability starting at 1:42 PM US Eastern Time. We are investigating the issue and working to mitigate it currently.

Resolved: This incident has been resolved, and all event processing is back to normal. All event and subscription API requests have been processed successfully. Failed API requests related to creating and updating profiles between 1:37 PM and 2:18 PM (US Eastern Time) were lost and are unable to be replayed.

Monitoring: Event processing is now back to real-time. We are continuing to monitor our systems.

Identified: We have addressed the underlying issue, and API latency is returning to normal. However, as a result of the outage, event processing now is experiencing delays. Event-triggered flows, real-time segmentation, and any event data related to analytics are delayed by at least 1 hour. We are in the process of restoring normal operations and will continue to provide updates here.

Investigating: Klaviyo has seen a disruption in our API availability starting at 1:42 PM US Eastern Time. We are investigating the issue and working to mitigate it currently.

Resolved: This incident has been resolved, and all event processing is back to normal. All event and subscription API requests have been processed successfully. Failed API requests related to creating and updating profiles between 1:37 PM and 2:18 PM (US Eastern Time) were lost and are unable to be replayed.

Monitoring: Event processing is now back to real-time. We are continuing to monitor our systems.

Identified: We have addressed the underlying issue, and API latency is returning to normal. However, as a result of the outage, event processing now is experiencing delays. Event-triggered flows, real-time segmentation, and any event data related to analytics are delayed by at least 1 hour. We are in the process of restoring normal operations and will continue to provide updates here.

Investigating: Klaviyo has seen a disruption in our API availability starting at 1:42 PM US Eastern Time. We are investigating the issue and working to mitigate it currently.

Resolved: As of 8:18pm US Eastern time, this issue has been resolved by our third-party provider. Klaviyo developer documentation portal is operational.

Investigating: At around 7:01pm US Eastern, Klaviyo developer documentation portal (developers.klaviyo.com) became unavailable due to an issue with our third-party provider. Our engineers are currently investigating this issue.