Klaviyo Status

Resolved: All impacted campaigns have now been sent. This incident is resolved.

Monitoring: Starting at 3:37 PM (US Eastern), campaigns began sending in real-time and we began resending delayed campaigns. We expect that all remaining delayed campaigns will be sent within the next 90 minutes. Transactional flow messages were not impacted by this incident. However, non-transactional flows scheduled to send between 12:22 -15:26ET were not delivered and will not be replayed to avoid untimely messages.

Identified: As of 3:37 PM (US Eastern), the issue has been identified and a fix is being implemented. All delayed campaigns will be resent.

Investigating: We are currently experiencing delays of up to an hour when sending email, SMS, and push notifications as of 12:30 PM (US Eastern) on April 1, 2025. We are actively investigating the issue to restore real-time sending.

Resolved: All impacted campaigns have now been sent. This incident is resolved.

Monitoring: Starting at 3:37 PM (US Eastern), campaigns began sending in real-time and we began resending delayed campaigns. We expect that all remaining delayed campaigns will be sent within the next 90 minutes. Transactional flow messages were not impacted by this incident. However, non-transactional flows scheduled to send between 12:22 -15:26ET were not delivered and will not be replayed to avoid untimely messages.

Identified: As of 3:37 PM (US Eastern), the issue has been identified and a fix is being implemented. All delayed campaigns will be resent.

Investigating: We are currently experiencing delays of up to an hour when sending email, SMS, and push notifications as of 12:30 PM (US Eastern) on April 1, 2025. We are actively investigating the issue to restore real-time sending.

Resolved: All impacted campaigns have now been sent. This incident is resolved.

Monitoring: Starting at 3:37 PM (US Eastern), campaigns began sending in real-time and we began resending delayed campaigns. We expect that all remaining delayed campaigns will be sent within the next 90 minutes. Transactional flow messages were not impacted by this incident. However, non-transactional flows scheduled to send between 12:22 -15:26ET were not delivered and will not be replayed to avoid untimely messages.

Identified: As of 3:37 PM (US Eastern), the issue has been identified and a fix is being implemented. All delayed campaigns will be resent.

Investigating: We are currently experiencing delays of up to an hour when sending email, SMS, and push notifications as of 12:30 PM (US Eastern) on April 1, 2025. We are actively investigating the issue to restore real-time sending.

Resolved: All impacted campaigns have now been sent. This incident is resolved.

Monitoring: Starting at 3:37 PM (US Eastern), campaigns began sending in real-time and we began resending delayed campaigns. We expect that all remaining delayed campaigns will be sent within the next 90 minutes. Transactional flow messages were not impacted by this incident. However, non-transactional flows scheduled to send between 12:22 -15:26ET were not delivered and will not be replayed to avoid untimely messages.

Identified: As of 3:37 PM (US Eastern), the issue has been identified and a fix is being implemented. All delayed campaigns will be resent.

Investigating: We are currently experiencing delays of up to an hour when sending email, SMS, and push notifications as of 12:30 PM (US Eastern) on April 1, 2025. We are actively investigating the issue to restore real-time sending.

Resolved: All impacted campaigns have now been sent. This incident is resolved.

Monitoring: Starting at 3:37 PM (US Eastern), campaigns began sending in real-time and we began resending delayed campaigns. We expect that all remaining delayed campaigns will be sent within the next 90 minutes. Transactional flow messages were not impacted by this incident. However, non-transactional flows scheduled to send between 12:22 -15:26ET were not delivered and will not be replayed to avoid untimely messages.

Identified: As of 3:37 PM (US Eastern), the issue has been identified and a fix is being implemented. All delayed campaigns will be resent.

Investigating: We are currently experiencing delays of up to an hour when sending email, SMS, and push notifications as of 12:30 PM (US Eastern) on April 1, 2025. We are actively investigating the issue to restore real-time sending.

Resolved: All impacted campaigns have now been sent. This incident is resolved.

Monitoring: Starting at 3:37 PM (US Eastern), campaigns began sending in real-time and we began resending delayed campaigns. We expect that all remaining delayed campaigns will be sent within the next 90 minutes. Transactional flow messages were not impacted by this incident. However, non-transactional flows scheduled to send between 12:22 -15:26ET were not delivered and will not be replayed to avoid untimely messages.

Identified: As of 3:37 PM (US Eastern), the issue has been identified and a fix is being implemented. All delayed campaigns will be resent.

Investigating: We are currently experiencing delays of up to an hour when sending email, SMS, and push notifications as of 12:30 PM (US Eastern) on April 1, 2025. We are actively investigating the issue to restore real-time sending.

Resolved: All impacted campaigns have now been sent. This incident is resolved.

Monitoring: Starting at 3:37 PM (US Eastern), campaigns began sending in real-time and we began resending delayed campaigns. We expect that all remaining delayed campaigns will be sent within the next 90 minutes. Transactional flow messages were not impacted by this incident. However, non-transactional flows scheduled to send between 12:22 -15:26ET were not delivered and will not be replayed to avoid untimely messages.

Identified: As of 3:37 PM (US Eastern), the issue has been identified and a fix is being implemented. All delayed campaigns will be resent.

Investigating: We are currently experiencing delays of up to an hour when sending email, SMS, and push notifications as of 12:30 PM (US Eastern) on April 1, 2025. We are actively investigating the issue to restore real-time sending.

Resolved: All impacted campaigns have now been sent. This incident is resolved.

Monitoring: Starting at 3:37 PM (US Eastern), campaigns began sending in real-time and we began resending delayed campaigns. We expect that all remaining delayed campaigns will be sent within the next 90 minutes. Transactional flow messages were not impacted by this incident. However, non-transactional flows scheduled to send between 12:22 -15:26ET were not delivered and will not be replayed to avoid untimely messages.

Identified: As of 3:37 PM (US Eastern), the issue has been identified and a fix is being implemented. All delayed campaigns will be resent.

Investigating: We are currently experiencing delays of up to an hour when sending email, SMS, and push notifications as of 12:30 PM (US Eastern) on April 1, 2025. We are actively investigating the issue to restore real-time sending.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: As of 12:00 PM (US Eastern Time) on March 31, 2025, some accounts began experiencing an up to 2 hour delay in processing Shopify’s Checkout Started and Placed Order events. The team has identified the issue and is working on a fix. No event data has been lost.

Resolved: This incident has been resolved.

Monitoring: Beginning at 12:02 PM US Eastern Time, Klaviyo began experiencing issues with custom profile properties appearing in drop downs throughout the app.

The root cause has been identified and addressed, custom profile property functionality has been restored. We are monitoring to confirm all impacts have been resolved and there are no further issues.

Resolved: Beginning at 1:46 PM US Eastern Time and ending at 5:11 PM US Eastern Time, Klaviyo began experiencing issues with the submission of Klaviyo reviews. Any end user review submissions during this time would have been unsuccessful.

The root cause has been identified and addressed, all Reviews functionality has been restored.

Resolved: This incident has been resolved.

Monitoring: Beginning at 12:02 PM US Eastern Time, Klaviyo began experiencing issues with custom profile properties appearing in drop downs throughout the app.

The root cause has been identified and addressed, custom profile property functionality has been restored. We are monitoring to confirm all impacts have been resolved and there are no further issues.