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Recently Resolved Incidents
The error occurred because the client secret used by our service principal for the Azure AD (Microsoft Entra ID) integration had expired.
A client secret acts as a password that allows our application to authenticate and communicate with Microsoft Entra ID. These secrets are intentionally configured to expire after a set period for security reasons. When the secret reached its expiration date, authentication attempts began failing with the error:
"The provided client secret keys for app are expired."
We have generated a new client secret and updated all affected systems. We scheduled the next renewal to prevent this from happening again.
We are currently investigating an issue affecting the performance of click data retrieval for some customers. In certain cases, large volumes of historical data may lead to slower response times or timeouts when accessing click analytics.
The root cause relates to how detailed click data has been stored over many years. As data volumes have grown significantly, this now impacts query performance.
Our team is actively working on a solution that will improve performance while maintaining the level of insight our customers expect. This may include optimizing how older data is stored and accessed.
We will share further updates as we progress.
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Xink Components
Xink Outlook Add-in
Xink US Data Center (Microsoft Azure Cloud)
Server-side (Re-routing)
Admin Portal
Integrations
The error occurred because the client secret used by our service principal for the Azure AD (Microsoft Entra ID) integration had expired.
A client secret acts as a password that allows our application to authenticate and communicate with Microsoft Entra ID. These secrets are intentionally configured to expire after a set period for security reasons. When the secret reached its expiration date, authentication attempts began failing with the error:
"The provided client secret keys for app are expired."
We have generated a new client secret and updated all affected systems. We scheduled the next renewal to prevent this from happening again.
Images
Campaign Analytics
Xink CA Data Center (Microsoft Azure Cloud)
Server-side (Re-routing)
Admin Portal
Integrations
The error occurred because the client secret used by our service principal for the Azure AD (Microsoft Entra ID) integration had expired.
A client secret acts as a password that allows our application to authenticate and communicate with Microsoft Entra ID. These secrets are intentionally configured to expire after a set period for security reasons. When the secret reached its expiration date, authentication attempts began failing with the error:
"The provided client secret keys for app are expired."
We have generated a new client secret and updated all affected systems. We scheduled the next renewal to prevent this from happening again.
Images
Campaign Analytics
Xink EU Data Centre (Microsoft Azure Cloud)
Server-side (Re-routing)
Admin Portal
Integrations
The error occurred because the client secret used by our service principal for the Azure AD (Microsoft Entra ID) integration had expired.
A client secret acts as a password that allows our application to authenticate and communicate with Microsoft Entra ID. These secrets are intentionally configured to expire after a set period for security reasons. When the secret reached its expiration date, authentication attempts began failing with the error:
"The provided client secret keys for app are expired."
We have generated a new client secret and updated all affected systems. We scheduled the next renewal to prevent this from happening again.
Images
Campaign Analytics
We are currently investigating an issue affecting the performance of click data retrieval for some customers. In certain cases, large volumes of historical data may lead to slower response times or timeouts when accessing click analytics.
The root cause relates to how detailed click data has been stored over many years. As data volumes have grown significantly, this now impacts query performance.
Our team is actively working on a solution that will improve performance while maintaining the level of insight our customers expect. This may include optimizing how older data is stored and accessed.
We will share further updates as we progress.
Xink UK Data Centre (Microsoft Azure Cloud)
Server-side (Re-routing)
Admin Portal
Integrations
The error occurred because the client secret used by our service principal for the Azure AD (Microsoft Entra ID) integration had expired.
A client secret acts as a password that allows our application to authenticate and communicate with Microsoft Entra ID. These secrets are intentionally configured to expire after a set period for security reasons. When the secret reached its expiration date, authentication attempts began failing with the error:
"The provided client secret keys for app are expired."
We have generated a new client secret and updated all affected systems. We scheduled the next renewal to prevent this from happening again.
Images
Campaign Analytics
Xink AU Data Centre (Microsoft Azure Cloud)
Server-side (Re-routing)
Admin Portal
Integrations
The error occurred because the client secret used by our service principal for the Azure AD (Microsoft Entra ID) integration had expired.
A client secret acts as a password that allows our application to authenticate and communicate with Microsoft Entra ID. These secrets are intentionally configured to expire after a set period for security reasons. When the secret reached its expiration date, authentication attempts began failing with the error:
"The provided client secret keys for app are expired."
We have generated a new client secret and updated all affected systems. We scheduled the next renewal to prevent this from happening again.