Dartmouth College Status

Resolved: Kronos is now back up and available. We will continue to monitor it to be sure it's stable.

Investigating: Kronos has gone down. ITC is working on getting it back.

Resolved: System is up-to-date and functioning normally.

Investigating: We are continuing to investigate this issue.

Investigating: IRA Data Warehouse

The Friday night (Sept 13th) EBS-to-Warehouse refresh has not yet completed. EBS data (GL, AP, AR, OGA, LD, HR, Procurement) is currently stale in IRA and reflects the work from Thursday, September 12th. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for any inconvenience.

Resolved: System is functional and up-to-date

Investigating: IRA Data Warehouse

Friday, Sept 13th Banner-to-Warehouse data refresh has not yet completed. Student-Registrar-related data in IRA is stale and reflects the work from Thursday, September 12th. Information, Technology, and Consulting (ITC) is looking into the issue and will follow up as soon as further information is available.

We apologize for any inconvenience.

Resolved: The issue causing the Ourfiles outage has been identified and resolved. We will continue to monitor the service for any ongoing effects to ensure stability.

Thank you for your patience and understanding.

Investigating: We have identified the cause of the Ourfiles outage and are currently working on ways to resolve the issue. Our team is focused on restoring the service as quickly as possible and will provide further updates as we make progress.

Thank you for your continued patience.

Investigating: We are currently experiencing an outage with the Ourfiles on-prem file sharing service used by various administrative departments. Our team is aware of the issue and is actively investigating the cause. We will provide an update as soon as more information becomes available.

Thank you for your patience as we work to restore the service.

Investigating: We are continuing to investigate this issue.

Investigating: The Infrastructure Services Team from ITC will be performing an upgrade of the Nutanix server hosting platform starting on Saturday, August 17, at 8:00 AM. The upgrade is expected to be completed by Sunday, August 18, at 6 PM. There may be intermittent application outages during the upgrade. If you have questions regarding the impact on specific applications or services, please submit a Service Desk support request, and someone will get back to you.

Resolved: This incident has been resolved.

Identified: We have Identified the issue and are working on a fix.

Investigating: We are currently investigating this issue.

Monitoring: A fix for helpdash and midpoint is put in place and we're monitoring.

Identified: We'll be taking Midpoint down for maintenance to address helpdash and dartDM slowdown.

Investigating: We are looking into issues with Helpdash and DartDM.

Resolved: No additional issues have been observed, and this incident has been resolved.

Monitoring: Network Services has repaired the cause of the issue and is continuing to monitor for any additional problems.

Identified: ITC is aware of and is working to fix an issue affecting wired and Wi-Fi network service in parts of Cummings Hall.

Resolved: NetBox is available again and the vendor has marked this issue as resolved.

Monitoring: The vendor has mitigated the NetBox issue and is continuing to monitor.

Investigating: NetBox is currently unavailable. We have opened a case with the vendor.

Resolved: This incident has been resolved.

Monitoring: Reporting shows devices are able to connect to eduroam Wi-Fi again. Network Services will continue to monitor.

Investigating: Network Services is investigating reports of Wi-Fi issues on campus.

Resolved: No additional issues have been observed, and this incident has been resolved.

Monitoring: Network Services has repaired the cause of the issue and is continuing to monitor for any additional problems.

Identified: ITC is aware of and is working to fix an issue affecting wired and Wi-Fi network service in parts of Cummings Hall.