Dartmouth College Status
Real-time updates of Dartmouth College issues and outages
Dartmouth College status is Under Maintenance
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Active Incidents
No active incidents
Recently Resolved Incidents
Retroactive Incident Report – Granite Secure HPC Outage
Started 14 Nov 2025 16:26:43 (2 days ago), resolved 14 Nov 2025 16:26:43 (2 days ago)
Incident without Impact
Resolved
Granite
Summary:
On the morning of November 14, Granite Secure HPC experienced a service disruption that caused all users to lose their tiCrypt Desktop / RDP sessions and prevented reconnecting. The issue also caused Granite VMs to lose access to required NFS-backed storage.
Root Cause:
New outbound firewall rules were added to to several tiCrypt production VMs
These rules unintentionally blocked required outbound access leading to system instability and the loss of user sessions.
Resolution:
The outbound firewall rules were removed by Infrastructure Services.
Service functionality immediately improved once access was restored.
Current Status:
Granite Secure HPC is fully operational, and user access has been restored across all systems.
GitHub: Some users may experience failing git push and pull operations.
Started 13 Nov 2025 15:27:28 (3 days ago), resolved 13 Nov 2025 15:41:58 (3 days ago)
Incident without Impact
Resolved
Academic Services
Administrative Services
During this event, services like Jenkins jobs using GitHub were failing. GitHub identified the issue and has provided a fix. We’re continuing to monitor.
Banner Intermittent Outage
Started 13 Nov 2025 14:19:46 (3 days ago), resolved 13 Nov 2025 14:26:07 (3 days ago)
Major Incident
Resolved
Academic Services
Banner is having intermittent outages this morning, we are investigating.
Jenkins - Deploy jobs are failling
Started 12 Nov 2025 16:13:29 (4 days ago), resolved 12 Nov 2025 18:24:01 (4 days ago)
Minor Incident
Resolved
Administrative Services
Jenkins jobs using the label "docker-deploy" are currently failing. ITC is actively investigating the issue. We appreciate your patience during this time.
If you have any questions or need further assistance, please contact us at [email protected] .
Remote Sites Network Interruption
Started 11 Nov 2025 14:43:39 (5 days ago), resolved 11 Nov 2025 16:03:01 (5 days ago)
Incident without Impact
Resolved
Network
An issue has been identified that is impacting network connectivity of the below listed remote sites. Boston Admissions Office Boston Investments Office Golf Maintenance Building 75 Gould Rd Hanover Country Club 100 Lyme Rd 104 Lyme Rd Montgomery House Moosilauke Ravine Lodge Morton Farm Sachem Village Community Center 23 South Park St 200 Lebanon St.
TeamDynamix Performance Degradation
Started 10 Nov 2025 15:27:15 (6 days ago), resolved 11 Nov 2025 13:32:24 (5 days ago)
Minor Incident
Resolved
Academic Services
Administrative Services
TeamDynamix is investigating degraded performance. Affected applications include TDX ticketing applications, services, and knowledge bases/client portal applications. We will follow up as additional information is available from the vendor.
Dartmouth College Outage Survival Guide
A step-by-step guide to help you survive a Dartmouth College outage
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Dartmouth College Components
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Dartmouth College Academic Services
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TeamDynamix Performance Degradation
Started 10 Nov 2025 15:27:15 (6 days ago), resolved 11 Nov 2025 13:32:24 (5 days ago)
Minor Incident
Resolved
Academic Services
Administrative Services
TeamDynamix is investigating degraded performance. Affected applications include TDX ticketing applications, services, and knowledge bases/client portal applications. We will follow up as additional information is available from the vendor.
Banner Intermittent Outage
Started 13 Nov 2025 14:19:46 (3 days ago), resolved 13 Nov 2025 14:26:07 (3 days ago)
Major Incident
Resolved
Academic Services
Banner is having intermittent outages this morning, we are investigating.
GitHub: Some users may experience failing git push and pull operations.
Started 13 Nov 2025 15:27:28 (3 days ago), resolved 13 Nov 2025 15:41:58 (3 days ago)
Incident without Impact
Resolved
Academic Services
Administrative Services
During this event, services like Jenkins jobs using GitHub were failing. GitHub identified the issue and has provided a fix. We’re continuing to monitor.
Dartmouth College Administrative Services
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TeamDynamix Performance Degradation
Started 10 Nov 2025 15:27:15 (6 days ago), resolved 11 Nov 2025 13:32:24 (5 days ago)
Minor Incident
Resolved
Academic Services
Administrative Services
TeamDynamix is investigating degraded performance. Affected applications include TDX ticketing applications, services, and knowledge bases/client portal applications. We will follow up as additional information is available from the vendor.
Jenkins - Deploy jobs are failling
Started 12 Nov 2025 16:13:29 (4 days ago), resolved 12 Nov 2025 18:24:01 (4 days ago)
Minor Incident
Resolved
Administrative Services
Jenkins jobs using the label "docker-deploy" are currently failing. ITC is actively investigating the issue. We appreciate your patience during this time.
If you have any questions or need further assistance, please contact us at [email protected] .
GitHub: Some users may experience failing git push and pull operations.
Started 13 Nov 2025 15:27:28 (3 days ago), resolved 13 Nov 2025 15:41:58 (3 days ago)
Incident without Impact
Resolved
Academic Services
Administrative Services
During this event, services like Jenkins jobs using GitHub were failing. GitHub identified the issue and has provided a fix. We’re continuing to monitor.
Dartmouth College Authentication
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Dartmouth College Email
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M365 email
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Gmail
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Dartmouth College Infrastructure
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Load Balancer
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Containerization
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Active Directory
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Computing Infrastructure
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Dartmouth College Network
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Remote Sites Network Interruption
Started 11 Nov 2025 14:43:39 (5 days ago), resolved 11 Nov 2025 16:03:01 (5 days ago)
Incident without Impact
Resolved
Network
An issue has been identified that is impacting network connectivity of the below listed remote sites. Boston Admissions Office Boston Investments Office Golf Maintenance Building 75 Gould Rd Hanover Country Club 100 Lyme Rd 104 Lyme Rd Montgomery House Moosilauke Ravine Lodge Morton Farm Sachem Village Community Center 23 South Park St 200 Lebanon St.
Dartmouth College Network - Buildings
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5 Allen St.
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Alumni Gym
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Andres Hall
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Anonymous Hall
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Baker Library
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Bartlett Hall
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Bernstein Annex
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Berry Library
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Berry Sports Center
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Bissell Hall
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Blunt Alumni Center
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Boathouse
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Boss Tennis Center and Gordon Pavilion
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Boston Investments Office (545 Boylston St.)
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Brace Commons
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Brown Hall
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Buchanan Hall
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Burke Chemistry Laboratory
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Burnham Field
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Butterfield Hall
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Byrne Hall
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Carpenter Hall
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Carson Hall
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35 Centerra
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41 Centerra
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46 Centerra (Evergreen)
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Channing Cox Hall
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Chase Hall
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Child Care Center
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Choate House
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13 Choate Rd.
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8 Choate Rd. (Bissell/Cohen Lounge)
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6 Choate Rd. (Brown/Little Lounge)
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Church of Christ
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3 Clement Rd.
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Cohen Hall
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College Storage Facility
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Collis Student Center
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53 Commons
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Corey Ford Rugby Clubhouse
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Crosby Street House Community (House Center A)
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Cummings Hall
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4 Currier Pl.
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Cutter/Shabazz Apartment
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Cutter/Shabazz Hall
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Dartmouth Hall
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Davidson Pottery Studio
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Davis Varsity House
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37 Dewey Field Rd.
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DHMC Williamson
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DOC House
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13 E. Wheelock St.
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26 E. Wheelock St.
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17 E. Wheelock St. (Alpha Xi Delta)
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23 E. Wheelock St. (Amarna)
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11 E. Wheelock St. (Chi Heorot)
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24 E. Wheelock St. (Kappa Kappa Gamma)
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19 E. Wheelock St. (Ledyard Apartments)
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7 E. Wheelock St. (Sphinx Society)
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Engineering and Computer Science Center
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56 Etna Rd.
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Fahey and McLane Halls
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Fairbanks (North and South)
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Fairchild Physical Sciences Center
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Fayerweather Hall Mid
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Fayerweather Hall North
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Fayerweather Hall South
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Floren Varsity House
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FO&M Warehouse
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French Hall
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Fuller Boathouse
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Fullington Farm
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Gile Hall
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Gile Tract Facility
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Gold Coast House Community (House Center B)
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Golf Course Maintenance Bldg.
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Grounds/Labor Building
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Hallgarten Hall
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Hanover Country Club
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Hanover Inn
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Heating Plant
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Hillcrest
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Hitchcock Hall
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Hood Museum of Art
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Hopkins Center
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IPF Building
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Irving Institute
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7 Ivy Ln.
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9 Ivy Ln.
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Judge Hall
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Kellogg Hall
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Kemeny Hall and Haldeman Center
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7 Lebanon St.
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200 Lebanon St. (Trumbull Nelson)
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Ledyard Canoe Club
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Leverone Fieldhouse
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Lewiston Office
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Life Sciences Center
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Little Hall
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The Lodge
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Lord Hall
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100 Lyme Rd.
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104 Lyme Rd. (Nursery School)
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MacLean Engineering Sciences Center
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Massachusetts Hall Middle
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Massachusetts Hall North
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Massachusetts Hall South
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Maxwell Hall
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McCulloch Dormitory
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McKenzie Hall
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McKenzie Oil Facility
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McLaughlin Cluster East (Berry, Bildner, Rauner)
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McLaughlin Cluster West (Byrne II, Goldstein, Thomas)
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McNutt Hall
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Memorial Field West Stands
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Montgomery House
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Moore Hall
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Moosilauke Ravine Lodge
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Morton Farm
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Morton Hall
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Murdough Center
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44 N. College St.
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75 N. College St. (Dragon Society)
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42 N. College St. (La Casa)
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33 N. Main St. (Alpha Theta)
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36 N. Main St. (Asian Studies)
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30 N. Main St. (Gamma Delta Chi)
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38 N. Main St. (LALACS)
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35 N. Main St. (Native American House)
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31 N. Main St. (Phi Tau)
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10 N. Park St.
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12 N. Park St.
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14 N. Park St.
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16 N. Park St.
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18 N. Park St.
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20 N. Park St.
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22 N. Park St.
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24 N. Park St.
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8 N. Park St.
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2 N. Park St. (Alpha Phi)
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4 N. Park St. (Triangle House)
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New Hampshire Hall
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North Chiller Plant
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North Hall
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3 Occom Ridge Rd. (Chi Delta)
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1 Occom Ridge Rd. (Kappa Delta)
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Parker House
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Parkhurst Hall
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Red Rolfe Field at Biondi Park
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Reed Hall
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Reilly Pavilion
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Remsen Hall
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Richardson Hall
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Ripley, Woodward, and Smith Halls
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Robinson Hall
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Rockefeller Center and Silsby Hall
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Rollins Chapel
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1 Rope Ferry Rd.
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3 Rope Ferry Rd.
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5 Rope Ferry Rd.
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11 Rope Ferry Rd. (Billings-Lee)
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7 Rope Ferry Rd. (Dick's House)
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Roth Center
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Russell Sage Hall
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4 S. Balch St.
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6 S. Balch St.
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8 S. Balch St.
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68 S. Main St
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63 S. Main St.
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1 S. Main St. (Casque & Gauntlet)
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3 S. Park St.
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5 S. Park St.
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Sachem Village Community Center
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Sachem Village Maintenance Shop
Mon 10
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Sanborn House
Mon 10
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9 School St. (Panarchy)
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Scully-Fahey Field
Mon 10
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Shattuck Observatory
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Sherman House
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Skiway
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12 South St.
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Steele Hall
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Stell Hall
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Streeter Hall
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now
Sudikoff Lab
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Thompson Arena
Mon 10
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Thornton Hall
Mon 10
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now
Tom Dent Cabin
Mon 10
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now
Topliff Hall
Mon 10
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now
Tuck Hall
Mon 10
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now
Tuck LLC (Achtmeyer, Raether, Pineau-Valencienne)
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Tuck on Main (33 S. Main St.)
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Vail Hall
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3 Valley Rd.
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5 Valley Rd.
Mon 10
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now
Visual Arts Center
Mon 10
Tue 11
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now
7 W. Wheelock St. (Psi Upsilon)
Mon 10
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now
10 W. Wheelock St. (Sigma Delta)
Mon 10
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11 W. Wheelock St. (Theta Delta Chi)
Mon 10
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18 Webster Ave.
Mon 10
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14 Webster Ave.
Mon 10
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13 Webster Ave. (Alpha Chi Alpha)
Mon 10
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6 Webster Ave. (Beta Alpha Omega)
Mon 10
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10 Webster Ave. (Bones Gate)
Mon 10
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now
7 Webster Ave. (Chi Gamma Epsilon)
Mon 10
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Sun 16
now
15 Webster Ave. (Epsilon Kappa Theta)
Mon 10
Tue 11
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Sun 16
now
9 Webster Ave. (Kappa Delta Epsilon)
Mon 10
Tue 11
Wed 12
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Fri 14
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Sun 16
now
1 Webster Ave. (Kappa Kappa Kappa)
Mon 10
Tue 11
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now
5 Webster Ave. (Phi Delta Alpha)
Mon 10
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now
12 Webster Ave. (Sigma Nu)
Mon 10
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now
11 Webster Ave. (Sigma Phi Epsilon)
Mon 10
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now
3 Webster Ave. (Tabard)
Mon 10
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now
8 Webster Ave. (Zeta Psi)
Mon 10
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now
Webster Cottage
Mon 10
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now
Webster Hall (Rauner Library)
Mon 10
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now
Wentworth Hall
Mon 10
Tue 11
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now
20 West St. (Foley House)
Mon 10
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Sun 16
now
100 Whaleback Rd.
Mon 10
Tue 11
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now
Wheeler Hall
Mon 10
Tue 11
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now
Whittemore Dormitory
Mon 10
Tue 11
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now
Wilder Hall
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now
Wilson Hall
Mon 10
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now
Winifred-Raven House
Mon 10
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now
Woodbury Hall
Mon 10
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Sun 16
now
Zimmerman Hall
Mon 10
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Wed 12
Thu 13
Fri 14
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Sun 16
now
Dartmouth College Research Computing
Mon 10
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Sun 16
now
General Research Services
Mon 10
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now
AI
Mon 10
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Fri 14
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Sun 16
now
Granite
Mon 10
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Fri 14
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Sun 16
now
Retroactive Incident Report – Granite Secure HPC Outage
Started 14 Nov 2025 16:26:43 (2 days ago), resolved 14 Nov 2025 16:26:43 (2 days ago)
Incident without Impact
Resolved
Granite
Summary:
On the morning of November 14, Granite Secure HPC experienced a service disruption that caused all users to lose their tiCrypt Desktop / RDP sessions and prevented reconnecting. The issue also caused Granite VMs to lose access to required NFS-backed storage.
Root Cause:
New outbound firewall rules were added to to several tiCrypt production VMs
These rules unintentionally blocked required outbound access leading to system instability and the loss of user sessions.
Resolution:
The outbound firewall rules were removed by Infrastructure Services.
Service functionality immediately improved once access was restored.
Current Status:
Granite Secure HPC is fully operational, and user access has been restored across all systems.
HPC
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Rapport
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Storage
Mon 10
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Dartmouth College Security
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Dartmouth College Telephone
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Dartmouth College Web
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